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GERENTE DE BACKOFFICE DE FX Y DERIVADOS C12 - HÍBRIDO EN BOGOTÁ

The sec & derivatives team coordinator is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to process orders and transactions originating from trading desks and branch offices in coordination with the operations - transaction services team. the overall objective of this role is to ensure the seamless delivery of securities and derivatives transactions. responsibilities:
execute securities transaction processing related to securities clearance settlement for local and global bonds, fx, money markets and derivatives operations formulate procedures, techniques and contribute to the development of new techniques that increase team productivity, ensuring entire team meets or exceeds performance goals propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements serve as an analytical and procedural expert, and as first point of escalation for staff members, management and internal/external clients escalate control gaps and issues to senior management as needed identify control gaps during settlement cycle and implements appropriate solutions to mitigate any risk or control losses analyze data to identify control deficiencies and resolve discovered issues through implementing appropriate procedures act as an advisor to new/junior staff appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving comp...


CLIENT EXECUTIVE - C13, BOGOTA

Full time Tiempo completo

El ejecutivo vicepresidente (vice president, vp) de clientes es un puesto de nivel sénior responsable de ayudar a los clientes en la recaudación de fondos en los mercados de capital, y proporcionar servicios de asesoramiento estratégicos para las fusiones, adquisiciones y otros tipos de transacciones financieras junto con el equipo de servicios bancarios institucionales. el ejecutivo vp de clientes también trabaja como intermediario en las operaciones para los clientes. el objetivo general de este puesto es actuar como asesor estratégico para nuestros clientes al formular estrategias de inversión y recaudar capital para los clientes. responsabilidades: responsable de la rentabilidad de los clientes, los servicios diarios y la satisfacción de los clientes. realizar revisiones regulares de clientes para evaluar su satisfacción general y coordinar respuestas a las inquietudes de los clientes. impulsar la mejora continua de los productos y servicios de citi, y asociarse con grupos de apoyo y clientes para garantizar que citi sea uno de los 3 mejores proveedores. impulsar el crecimiento orgánico al identificar y aprovechar oportunidades de venta cruzada. dirigir una gestión y un control sólidos. trabajar en estrecha relación con las funciones de control, como el personal de asuntos legales, cumplimiento, mercado y riesgo crediticio, auditoría y finanzas para garantizar que exista una infraestructura adecuada de dirección y control. desarrollar una cultura de finanzas responsables, ética, disciplina de gastos, y correcta supervisión y gestión. evalúa correctamente el riesgo/la ...


(ET27) CLIENT ONBOARDING SR ANALYSTBOGOTA

**responsibilities**: - to lead the implementation of all onboarding deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience. - oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex account opening, account maintenance, product, and technical onboarding deals). ensure the solution meets the clients expectations and is line with contractual obligations and agreements - support client through their onboarding journey - responding to technical queries, set up/entitle client profiles as per requirements, support client testing and migration to live production. - co-ordinate with sales, product management, client services and operations partners to deliver the client deals and ensure client satisfaction - navigate bank on behalf of client, leveraging citi’s global resources and escalation channels as required to ensure smooth delivery. - serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. closely manage the expectations of the client organization. - develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions - establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in “best practices” collateral. - continuously reduce aging/cycle t...


TRANSACTION PROCESSING PROFESSIONAL O849

Securities transaction processing specialist "> the securities transaction processing specialist is responsible for overseeing the smooth delivery of securities and derivatives transactions. this role requires strong leadership skills to direct a team of employees in processing orders and transactions. "> key responsibilities: "> - formulate procedures, techniques and contribute to the development of new techniques that increase team productivity, ensuring entire team meets or exceeds performance goals - propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements - serve as an analytical and procedural expert, and as first point of escalation for staff members, management and internal/external clients - escalate control gaps and issues to senior management as needed - identify control gaps during settlement cycle and implements appropriate solutions to mitigate any risk or control losses - analyze data to identify control deficiencies and resolve discovered issues through implementing appropriate procedures - act as an advisor to new/junior staff - appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervis...


ANALISTA JUNIOR DE CAPTURA DE TRANSACCIONES (C9)

Full time Tiempo completo

El analista junior de captura de transacciones es un puesto de nivel inicial responsable de proporcionar respaldo analítico y administrativo a negociantes junto con el equipo de captura de transacciones. el objetivo general de este puesto es mantener registros de posiciones y ofrecer respaldo a los procesos relacionados con valores. responsabilidades: proporcionar respaldo analítico y administrativo al área de atención al público, ventas y negociación respecto de las transacciones de derivados y valores. mantener registros de posiciones junto con el asistente de la oficina de negociación tradicional o las funciones de procesamiento de negociaciones. respaldar al equipo durante períodos de mayor demanda y ausencias, y respaldar la incorporación y capacitación de nuevos empleados. minimizar el riesgo de procesamiento y realizar análisis de las causas principales de las discrepancias, y garantizar que los procesos cumplan con las regulaciones. garantizar que se actualicen, completen y mantengan los procedimientos de los equipos y los requisitos de auditoría en todos los procesos. escalar todos los problemas de manera oportuna y supervisar las consultas y los requisitos ad hoc de negocios y clientes. revisar los procesos y las solicitudes existentes, e identificar oportunidades para realizar mejoras y respaldar el desarrollo de paquetes de servicios mensuales. evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a citigroup, sus clientes y activos, al impulsar el cumplimien...


CUSTOMER SERVICE ANALYST 1 | (UF194)

El analista de servicio al cliente 1 es un puesto de nível inicial responsable de asistir en actividades relacionadas con el cliente y de ofrecer soluciones basadas en coordinación con el equipo de servicio al cliente. el objetivo general de esta función es resolver problemas de clientes externos y proporcionar soporte constante al cliente. **responsabilidades**: - ser el único punto de contacto para socios internos y clientes externos, e interactuar con equipos clave para identificar y resolver problemas. - garantizar que se respondan las consultas de clientes de manera oportuna y eficiente, y mantener el cumplimiento de las normas departamentales. - realizar los análisis necesarios para tratar las necesidades del cliente. - comunicar resoluciones a los clientes. - evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia **calificaciones**: - preferencia de experiência previa relevante. - experiência en servicio al cliente. - habilidades comprobadas de investigación, gestión de riesgo y análisis. - capacidad demostrada para presentar conceptos e influir/liderar el cambio. - demostrar de manera constante una comunicación...


CASH & TRADE PROC SR SUPV - [W-987]

El gerente de servicios para fondos es una función profesional de un empleado experimentado. aplica profundos conocimientos sobre la disciplina al contribuir con el desarrollo de nuevas técnicas y la mejora de los procesos y el flujo de trabajo para el área o función. integra la experiência en la materia y la industria dentro de un área definida. requiere una comprensión profunda del modo en el que las áreas se integran de manera conjunta en la su función, y también coordinan y contribuyen a los objetivos de la función y del negocio en general. evalúa temas variables y moderadamente complejos con impacto potencial considerable, donde el desarrollo de un enfoque/toma de medidas implica evaluar diversas alternativas y equilibrar situaciones potencialmente contradictorias utilizando diversas fuentes de información. requiere buenas habilidades analíticas para filtrar, priorizar y validar material potencialmente complejo y dinámico de múltiples fuentes. se requieren sólidas habilidades comunicativas y diplomáticas. generalmente asume un rol informal/formal de liderazgo dentro de los equipos. genera un impacto significativo al influir en las decisiones mediante el asesoramiento o facilitando servicios a otras personas en el área de especialización. **responsabilidades**: - gestionas las actividades del cierre de los portafolios valorados. - asegurar la aplicación de la normatividad aplicable en temas de valoración y contabilización de inversiones. - apoya el trabajo del día a día del equipo. - revisar y examinar los controles clave para el proceso contable dentro del proceso...


CSC MARKETS OPS MAKER - [GE-974]

El analista de títulos valores y derivados 1 es un puesto de nível inicial responsable de procesar pedidos y transacciones que se originan en las oficinas de comercio y las oficinas de las sucursales, en coordinación con el equipo de operaciones y servicios de transacciones. el objetivo general de este puesto es asistir en la autorización, liquidación e investigación de las transacciones con títulos valores y derivados de los clientes. **responsabilidades**: - realizar verificaciones de operaciones para garantizar la precisión de las solicitudes de reservas. - generar y combinar las confirmaciones de operaciones de acuerdo con las plantillas de la asociación internacional de swaps y derivados (international swaps and derivatives association, isda). - completar tareas de liquidación y reevaluaciones diarias de las tasas con precisión y a tiempo. - coordinar los problemas en el procesamiento de transacciones con el departamento adecuado y colaborar en las soluciones. - realizar controles reglamentarios, conciliaciones de cuenta y actividades de retención de registros de acuerdo con las políticas establecidas. - preparar y presentar informes periódicos reglamentarios internos y externos. - participar en el libro mayor (general ledger, gl) periódico comprobando los ejercicios de acuerdo con las instrucciones. - evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglame...


U-878 GERENTE DE BACKOFFICE DE FX Y DERIVADOS

The sec & derivatives team coordinator is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to process orders and transactions originating from trading desks and branch offices in coordination with the operations - transaction services team. the overall objective of this role is to ensure the seamless delivery of securities and derivatives transactions. responsibilities: - execute securities transaction processing related to securities clearance settlement for local and global bonds, fx, money markets and derivatives operations - formulate procedures, techniques and contribute to the development of new techniques that increase team productivity, ensuring entire team meets or exceeds performance goals - propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements - serve as an analytical and procedural expert, and as first point of escalation for staff members, management and internal/external clients - escalate control gaps and issues to senior management as needed - identify control gaps during settlement cycle and implements appropriate solutions to mitigate any risk or control losses - analyze data to identify control deficiencies and resolve discovered issues through implementing appropriate procedures - act as an advisor to new/junior staff - appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by...


EA028 - CLIENT EXECUTIVE, BOGOTA

Citi bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the client executive - c13 , bogota role at citi citi bogota, d.c., capital district, colombia join to apply for the client executive - c13 , bogota role at citi get ai-powered advice on this job and more exclusive features. el ejecutivo vicepresidente (vice president, vp) de clientes es un puesto de nivel sénior responsable de ayudar a los clientes en la recaudación de fondos en los mercados de capital, y proporcionar servicios de asesoramiento estratégicos para las fusiones, adquisiciones y otros tipos de transacciones financieras junto con el equipo de servicios bancarios institucionales. el ejecutivo vp de clientes también trabaja como intermediario en las operaciones para los clientes. el objetivo general de este puesto es actuar como asesor estratégico para nuestros clientes al formular estrategias de inversión y recaudar capital para los clientes. responsabilidades: - responsable de la rentabilidad de los clientes, los servicios diarios y la satisfacción de los clientes. - realizar revisiones regulares de clientes para evaluar su satisfacción general y coordinar respuestas a las inquietudes de los clientes. - impulsar la mejora continua de los productos y servicios de citi, y asociarse con grupos de apoyo y clientes para garantizar que citi sea uno de los 3 mejores proveedores. - impulsar el crecimiento orgánico al identificar y aprovechar oportunidades de venta cruzada. - dirigir una gestión y un control sólidos. - trabajar en estrecha relación con las fun...


CLIENT ONBOARD INTMD ANALYSTBOGOTA - LC-580

**responsibilities**: - to lead the implementation of all onboarding deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience. - oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex account opening, account maintenance, product, and technical onboarding deals). ensure the solution meets the clients expectations and is line with contractual obligations and agreements - support client through their onboarding journey - responding to technical queries, set up/entitle client profiles as per requirements, support client testing and migration to live production. - co-ordinate with sales, product management, client services and operations partners to deliver the client deals and ensure client satisfaction - navigate bank on behalf of client, leveraging citi’s global resources and escalation channels as required to ensure smooth delivery. - serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. closely manage the expectations of the client organization. - develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions - establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in “best practices” collateral. - continuously reduce aging/cycle t...


CLIENT ONBOARDING SR ANALYSTBOGOTA | [KLD536]

**responsibilities**: - to lead the implementation of all onboarding deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience. - oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex account opening, account maintenance, product, and technical onboarding deals). ensure the solution meets the clients expectations and is line with contractual obligations and agreements - support client through their onboarding journey - responding to technical queries, set up/entitle client profiles as per requirements, support client testing and migration to live production. - co-ordinate with sales, product management, client services and operations partners to deliver the client deals and ensure client satisfaction - navigate bank on behalf of client, leveraging citi’s global resources and escalation channels as required to ensure smooth delivery. - serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. closely manage the expectations of the client organization. - develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions - establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in “best practices” collateral. - continuously reduce aging/cycle t...


GERENTE DE BACKOFFICE DE FX Y DERIVADOS C12 - HÍBRIDO EN BOGOTÁ

Citi bogota, d.c., capital district, colombia join or sign in to find your next job citi bogota, d.c., capital district, colombia 2 days ago be among the first 25 applicants the sec & derivatives team coordinator is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to process orders and transactions originating from trading desks and branch offices in coordination with the operations - transaction services team. the overall objective of this role is to ensure the seamless delivery of securities and derivatives transactions. responsibilities: execute securities transaction processing related to securities clearance settlement for local and global bonds, fx, money markets and derivatives operations formulate procedures, techniques and contribute to the development of new techniques that increase team productivity, ensuring entire team meets or exceeds performance goals propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements serve as an analytical and procedural expert, and as first point of escalation for staff members, management and internal/external clients escalate control gaps and issues to senior management as needed identify control gaps during settlement cycle and implements appropriate solutions to mitigate any risk or control losses analyze data to identify control deficiencies and resolve discovered issues through implementing appropriate procedures act as an advisor to new/junior staff appropriately assess r...


HQ703 - CLIENT ONBOARDING SR ANALYSTBOGOTA

The client onboarding sr analyst is a seasoned professional role. applies project management methodologies to assigned client-facing projects and contributes to the improvement of operational client onboarding processes. requires in-depth understanding of how product, sales and operational areas collectively integrate to provide solutions to clients. requires excellent analytical skills to filter and prioritize multiple conflicting priorities. evaluates complex and variable operational issues with potential impact to the client; weights various alternatives and elaborates actionable items to achieve completion of projects. strong communication and diplomacy skills are required. regularly assumes informal/formal leadership role within team. significant impact in terms of project and client sizes; must be able to influence decisions through advice, counsel, and subject matter expertise. responsibilities: - to lead the implementation of all onboarding deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience. - oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex account opening, account maintenance, product, and technical onboarding deals). ensure the solution meets the clients expectations and is line with contractual obligations and agreements - support client through their onboarding journey – responding to technical queries, set up/entitle client profiles as per requirements, support client testing and migration to liv...


CLIENT ONBOARDING SR ANALYSTBOGOTA - R-86

The client onboarding sr analyst is a seasoned professional role. applies project management methodologies to assigned client-facing projects and contributes to the improvement of operational client onboarding processes. requires in-depth understanding of how product, sales and operational areas collectively integrate to provide solutions to clients. requires excellent analytical skills to filter and prioritize multiple conflicting priorities. evaluates complex and variable operational issues with potential impact to the client; weights various alternatives and elaborates actionable items to achieve completion of projects. strong communication and diplomacy skills are required. regularly assumes informal/formal leadership role within team. significant impact in terms of project and client sizes; must be able to influence decisions through advice, counsel, and subject matter expertise. responsibilities: - to lead the implementation of all onboarding deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience. - oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex account opening, account maintenance, product, and technical onboarding deals). ensure the solution meets the clients expectations and is line with contractual obligations and agreements - support client through their onboarding journey – responding to technical queries, set up/entitle client profiles as per requirements, support client testing and migration to liv...


CLIENT ONBOARDING SR ANALYSTBOGOTA - (AU912)

The client onboarding sr analyst is a seasoned professional role. applies project management methodologies to assigned client-facing projects and contributes to the improvement of operational client onboarding processes. requires in-depth understanding of how product, sales and operational areas collectively integrate to provide solutions to clients. requires excellent analytical skills to filter and prioritize multiple conflicting priorities. evaluates complex and variable operational issues with potential impact to the client; weights various alternatives and elaborates actionable items to achieve completion of projects. strong communication and diplomacy skills are required. regularly assumes informal/formal leadership role within team. significant impact in terms of project and client sizes; must be able to influence decisions through advice, counsel, and subject matter expertise. responsibilities: - to lead the implementation of all onboarding deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience. - oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex account opening, account maintenance, product, and technical onboarding deals). ensure the solution meets the clients expectations and is line with contractual obligations and agreements - support client through their onboarding journey – responding to technical queries, set up/entitle client profiles as per requirements, support client testing and migration to liv...


CLIENT ONBOARD INTMD ANALYSTBOGOTA - KG-888

The client onboarding analyst is a developing professional role. applies project management methodologies to assigned client-facing projects and contributes to the improvement of operational client onboarding processes. requires in-depth understanding of how product, sales and operational areas collectively integrate to provide solutions to clients. requires good analytical skills to filter and prioritize multiple conflicting priorities. evaluates complex and variable operational issues with potential impact to the client; weights various alternatives and elaborates actionable items to achieve completion of projects. strong communication and diplomacy skills are required. regularly assumes informal/formal leadership role within team. significant impact in terms of project and client sizes; must be able to influence decisions through advice, counsel, and subject matter expertise. responsibilities: - to lead the implementation of all onboarding deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience. - oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex account opening, account maintenance, product, and technical onboarding deals). ensure the solution meets the clients expectations and is line with contractual obligations and agreements - support client through their onboarding journey – responding to technical queries, set up/entitle client profiles as per requirements, support client testing and migration to live prod...


U-640 | ANALISTA JUNIOR DE CAPTURA DE TRANSACCIONES

El analista junior de captura de transacciones es un puesto de nível inicial responsable de proporcionar respaldo analítico y administrativo a negociantes junto con el equipo de captura de transacciones. el objetivo general de este puesto es mantener registros de posiciones y ofrecer respaldo a los procesos relacionados con valores. **responsabilidades**: - proporcionar respaldo analítico y administrativo al área de atención al público, ventas y negociación respecto de las transacciones de derivados y valores. - mantener registros de posiciones junto con el asistente de la oficina de negociación tradicional o las funciones de procesamiento de negociaciones. - respaldar al equipo durante períodos de mayor demanda y ausencias, y respaldar la incorporación y capacitación de nuevos empleados. - minimizar el riesgo de procesamiento y realizar análisis de las causas principales de las discrepancias, y garantizar que los procesos cumplan con las regulaciones. - garantizar que se actualicen, completen y mantengan los procedimientos de los equipos y los requisitos de auditoría en todos los procesos. - escalar todos los problemas de manera oportuna y supervisar las consultas y los requisitos ad hoc de negocios y clientes. - revisar los procesos y las solicitudes existentes, e identificar oportunidades para realizar mejoras y respaldar el desarrollo de paquetes de servicios mensuales. - evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a citigroup, sus clientes y act...


COMPL AML RISK MGT ANALYST 1 (C09) -1

The criu analyst is an entry-level position responsible for assisting with risk and compliance reviews in coordination with the broader anti-money laundering (aml) team. the overall objective is to utilize basic aml knowledge to independently review, analyze and conduct effective due diligence and investigations on higher risk cases that may be a potential risk to citi. responsibilities:

assist with the investigations and research on potentially suspicious clients using various internal and external systems and databases document and report the review/investigation findings and help to prepare case files with the required supporting documentation summarize, in writing, clear and concise findings of the investigation inform management of issues that require escalation and interact regularly with various lines of business, other analysts/management regarding accounts currently under review assist aml team with managing risks by analyzing the root cause of issues and impact to business appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. qualifications:
1-3 years of experience previous in financial sector preferred knowledge of aml regulations preferred proficient in ms office, excel ef...


COMPL AML RISK MGT ANALYST 1 (C09) -1

Citi bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the compl aml risk mgt analyst 1 (c09)-1 role at citi continue with google continue with google citi bogota, d.c., capital district, colombia 2 days ago be among the first 25 applicants join to apply for the compl aml risk mgt analyst 1 (c09)-1 role at citi the criu analyst is an entry-level position responsible for assisting with risk and compliance reviews in coordination with the broader anti-money laundering (aml) team. the overall objective is to utilize basic aml knowledge to independently review, analyze and conduct effective due diligence and investigations on higher risk cases that may be a potential risk to citi. responsibilities:
assist with the investigations and research on potentially suspicious clients using various internal and external systems and databases document and report the review/investigation findings and help to prepare case files with the required supporting documentation summarize, in writing, clear and concise findings of the investigation inform management of issues that require escalation and interact regularly with various lines of business, other analysts/management regarding accounts currently under review assist aml team with managing risks by analyzing the root cause of issues and impact to business appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and re...


CUSTOMER SERVICE ANALYST 2 - C10

The customer service analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the customer service team. the overall objective of this role is to address external customer issues and provide ongoing customer service support. responsibilities:

serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards conduct necessary analyses to address client needs communicate resolutions to clients develop and maintain client portfolio through regular calls and face to face interaction, as needed inform clients about problems (system failures, market issues) and provide regular resolution updates appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. qualifications: 0-2 years of relevant experience experience in customer service preferred computer proficiency consistently demonstrate clear and concise written and verbal communication proven investigative and analytical skills demonstrated ability to present concepts and influence change co...


LATAM MARKETS IT BUSINESS SR ANALYST - C12 - BOGOTA

Latam markets it business sr analyst - c12 - bogota pay competitive location bogota/bogota, capital district employment type full-time job description req#: 25878221 the it project senior analyst is a seasoned professional role. applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. integrates subject matter and industry expertise within a defined area. requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. strong communication and diplomacy skills are required. regularly assumes informal/formal leadership role within teams. involved in coaching and training of new recruits. significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. work and performance of all teams in the area are directly affected by the performance of the individual. responsibilities:

coordinates activities of the project team, identifies necessa...


SENIOR CLIENT ONBOARDING SPECIALIST (S036)

The client onboarding professional is a developing role. the job holder will apply project management methodologies to assigned client-facing projects and contribute to the improvement of operational client onboarding processes. responsibilities: - to lead the implementation of all onboarding deals in line with project management methodology and have end-to-end management of dedicated client deal portfolio enhancing the client on-boarding experience. - oversight of all client onboarding activity end-to-end (including standard, low complexity and complex account opening, account maintenance, product, and technical onboarding deals). ensure the solution meets the clients expectations and is line with contractual obligations and agreements - support clients through their onboarding journey – responding to technical queries, set up/entitle client profiles as per requirements, support client testing and migration to live production. - co-ordinate with sales, product management, client services and operations partners to deliver the client deals and ensure client satisfaction – navigate bank on behalf of client, leveraging global resources and escalation channels as required to ensure smooth delivery. - serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. closely manage the expectations of the client organization. - develop and maintain a customized project plan tailored to client's requirements, outlining deliverables, milestones, critical path items and actions - esta...


[PH046] | ANALISTA JUNIOR DE CAPTURA DE TRANSACCIONES

El analista junior de captura de transacciones es un puesto de nivel inicial responsable de proporcionar respaldo analítico y administrativo a negociantes junto con el equipo de captura de transacciones. el objetivo general de este puesto es mantener registros de posiciones y ofrecer respaldo a los procesos relacionados con valores. responsabilidades: - proporcionar respaldo analítico y administrativo al área de atención al público, ventas y negociación respecto de las transacciones de derivados y valores. - mantener registros de posiciones junto con el asistente de la oficina de negociación tradicional o las funciones de procesamiento de negociaciones. - respaldar al equipo durante períodos de mayor demanda y ausencias, y respaldar la incorporación y capacitación de nuevos empleados. - minimizar el riesgo de procesamiento y realizar análisis de las causas principales de las discrepancias, y garantizar que los procesos cumplan con las regulaciones. - garantizar que se actualicen, completen y mantengan los procedimientos de los equipos y los requisitos de auditoría en todos los procesos. - escalar todos los problemas de manera oportuna y supervisar las consultas y los requisitos ad hoc de negocios y clientes. - revisar los procesos y las solicitudes existentes, e identificar oportunidades para realizar mejoras y respaldar el desarrollo de paquetes de servicios mensuales. - evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a citigroup, sus clientes y activos, al imp...


(ZI411) | LATAM MARKETS IT BUSINESS SR ANALYSTBOGOTA

Latam markets it business sr analyst - c12 - bogotapay competitivelocation bogota/bogota, capital districtemployment type full-timejob descriptionreq#: 25878221the it project senior analyst is a seasoned professional role. applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. integrates subject matter and industry expertise within a defined area. requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. strong communication and diplomacy skills are required. regularly assumes informal/formal leadership role within teams. involved in coaching and training of new recruits. significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. work and performance of all teams in the area are directly affected by the performance of the individual.responsibilities:coordinates activities of the project team, identifies necessary resourc...


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