Systems administrator. network infrastructure the systems administrator will provide systems administration to core corporate it server platforms, network and applications. they will also support the development and incorporation of best practices an...
Cenero employees are truly empowered to innovate at every level, in every function. we hire high energy activators, that aren't afraid to leverage their passion and expertise. and we're agile, which means you can make a difference with your career, w...
Job description installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications. • basic knowledge of enterprise lan and wan setups and concepts. ability to perform smart hand activity under instruction-based activities at sites and from remote team. • ability to lift / move computer equipment weighing up to 50lbs. • expert in desk side support and pc break/fix including basic administration of windows o/s and mac os. • usage knowledge of tcp/ip networking, dns, dhcp, vpn, and rdp. • smart hand support for peripheral and networking hardware, including, but not limited to: • monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi- port data termination panels all under ‘smart hands’ capa bility. • ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling. advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals. knowledge of popular operating systems, software applications, and remote connection systems: ms windows, ms office 365, active directory, sccm, dhcp, vpn and others. requirements excellent written and oral communications skills with clients and management as well as people skills. • ability to work with deadlines and complete tasks on time. takes proactive ownership and works with a sense of urgency • bilingual (english & loc...
Passionate about the world of tech? what if you had a chance to be a part of the world’s leading saas, software, or hardware solutions? join our team as a technical support consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. unlock your potential by mastering new skills and achieving challenging goals with our people first management approach. excited? let’s see what it takes 💛 what you will do: provide exceptional technical support via calls, chats, and emails resolve support inquiries of various difficulties gather data to ensure the required technical info is collected to resolve even more complex tickets gather required technical information to ensure the resolution of complex cases ensure customers' satisfaction with any interaction maintain working knowledge of our client’s products and services securely work with customers’ sensitive information communicate with developers and other departments of various it companies to identify and troubleshoot technical issues what you need to succeed in this role: excellent english communication skills (at least c1 for both spoken and written) prior experience in tech support, desktop support, or a similar role strong troubleshooting and problem-solving skills, attention to detail basic knowledge of networking (vpn/firewall/amazon/azure services, network as a service, cloud networking) basic understanding of cybersecurity, working experience with isp customer-oriented and responsible attitude excellent interpersonal skills will be a great plus: experience with zendesk or si...
Job summary the retail analyst level i is the first point of contact for the users who call our it service desk. the retail analyst level i answers incoming calls, tracks all information in a call tracking system, troubleshoots basic end user issues on various software applications, hardware, pos systems and provide basic desktop support. the retail analyst level i escalates unresolved problem/issues/requests to the proper tier 2 and tier 3 support teams. responsibilities incident/request/problem/knowledge management. perform incident and request queue management for auxis clients and assign the tickets as appropriate. provide first-level contact, convey resolutions to customer issues and follow up. properly escalate unresolved queries to the next level of support. utilize excellent customer service skills and exceed customers’ expectations. ensure proper recording, documentation and closure. recommended procedure modifications or improvements. acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s). additional responsibilities include: comply and adhere to auxis operational processes and security policies. use of auxis service management tools for incident, problem, change and configuration management. use of auxis monitoring and management tools for the devices and infrastructure applications. attend all operational and project (ad-hoc) relat...
Description we are seeking a senior network support engineer with expertise in lan/wan network infrastructure and cloud platforms to join our team. this individual will provide ongoing day-to-day support for the global data network and serve as level 3 support for all network-related tasks and troubleshooting. the successful candidate will be responsible for designing, developing, and deploying lan/wan network infrastructure, as well as maintaining monitoring and reporting systems. they will also handle on-call duties for non-business hours support and perform administrative tasks related to time entry and status reporting. #li-dni responsibilities design, develop, and deploy lan/wan network infrastructure perform 3rd level troubleshooting for all lan/wan alerts and issues maintain monitoring and reporting systems produce and maintain documentation related to all systems developed/deployed perform on-call duty for non-business hours support configure and install various network devices and services perform network maintenance and system upgrades monitor system resource utilization, trending, and capacity planning work within established configuration and change management policies select and implement security tools, policies, and procedures liaise with vendors and it personnel for problem resolution conduct technical trainings to internal resources requirements minimum of 3 years of experience in lan/wan network infrastructure support and troubleshooting ccnp certification and a ba or b.s. degree proficiency in configuring and installing various network devices and servi...
Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications. • basic knowledge of enterprise lan and wan setups and concepts. ability to perform smart hand activity under instruction-based activities at sites and from remote team. • ability to lift / move computer equipment weighing up to 50lbs. • expert in desk side support and pc break/fix including basic administration of windows o/s and mac os. • usage knowledge of tcp/ip networking, dns, dhcp, vpn, and rdp. • smart hand support for peripheral and networking hardware, including, but not limited to: • monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi- port data termination panels all under ‘smart hands’ capa bility. • ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling. advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals. knowledge of popular operating systems, software applications, and remote connection systems: ms windows, ms office 365, active directory, sccm, dhcp, vpn and others. requirements excellent written and oral communications skills with clients and management as well as people skills. • ability to work with deadlines and complete tasks on time. takes proactive ownership and works with a sense of urgency • bilingual (english & local b2) items c...
★ please submit your cv in english ★ job title: latam support – voip & network engineer location: bogotá, colombia position: full-time job overview we are seeking a highly motivated and experienced support – voip & network engineer to join our team. the ideal candidate should have at least 3 years of relevant experience in both voip and network support roles , with recent voip experience within the past 2 years. the successful candidate will be responsible for the installation, configuration, maintenance, and troubleshooting of voip systems and network infrastructure to ensure seamless, secure communication across the organization. if you are extremely organized, pay attention to the smallest details, thrive in a fast-paced environment, and are passionate about solving technical challenges, this opportunity is for you. key responsibilities voip engineering & support diagnose and resolve sip , rtp, and pbx-related voice faults. provide direct support to business clients using voip systems in office environments. configure and maintain cloud pbx systems (e.g., freepbx, asterisk, 3cx, kazoo, mitel, fusionpbx). address pbx configuration issues and perform advanced troubleshooting using packet captures. support and troubleshoot ip phones (e.g., grandstream, yealink, polycom, cisco, fanvil). identify and resolve call quality issues related to network performance. assist clients with phone number porting and system changes. network engineering & support install, maintain, and troubleshoot networks using cradlepoint, ubiquiti, meraki switches, and wireless acc...
Network (incl: iiot, sd-wan, & thousandeyes) job id 1442201 meet the team we are uniquely qualified leaders, who come to work every day energetically focused on crafting and delivering sophisticated software components for our cloud-based, multi-channel platform. we share our passion for successfully solving our clients' most fast paced problems, but also, we have the eq to be able to develop and support the multi-functional partnership and coordination necessary to build and institutionalize adaptable enterprise learning fields, policies, and standard operating procedures. your impact cisco is looking for a uniquely qualified, technical consulting engineer who is passionate about designing and building software solutions for clients based on the requirements they have gathered. we seek a proven team player who not only shares our passion for successfully solving our clients' most demanding problems, but also has the abilities to be able to foster and support the multi-functional teamwork and coordination necessary to create sophisticated workflows and integrations that allow clients to communicate with their customers through a variety of mobile channels such as sms, rcs, email, voice/ivr, facebook messenger, whatsapp, apple messages for business, etc. the technical consulting engineer reports directly to the leader of customer delivery and is responsible for assisting with the solution consulting process and knowledge management. the successful candidate will be responsible for the design and development of client solutions and strategies that keeps cisco on...
Description provide first level support on both network outages and network-related projects. you will be accountable for daily network activities, such as those related to incident and change management, to ensure end user requests are handled and addressed within defined slas. you will report to the network engineering team requirements 5+ years of experience in networking (lan/ wan & security) bachelor's degree/diploma in computer science or engineering required; cisco certifications such as ccna, ccnp, fortinet certifications fcnsa, fcnsp and itil preferred. demonstrable experience with cisco firewalls, routers, switches, fortigate utm and implementation experience of these devices. in .net web framework 4.0 & 4.5 and object-oriented programming required. deep knowledge with proven expertise of cisco, fortigate, brocade networking products, load balancers, firewalls, routers, switches, utms , wifi(cisco/fortinet/aruba), maintaining and troubleshooting expertise in networking concepts such as iplcs, leased lines, mpls, ti/t3/ e1, voip, vpn tunnels etc. proficient configuring wan links, vlans and protocols such as tcp/ip, snmp, ospf, bgp, rip etc. solid background in network security compulsions from the desktop level to the network gateway and perimeter level6y76y proven experience implementing and troubleshooting wan protocols such as bgp, ospf, rip etc. and security mechanisms such as ipsec/aes/3des/ssl responsibilities provide 24x7 l1 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/vpns p...
The opportunity this position works out of our bogotá location in the core lab division. we’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. every day, more than 10 million tests are run on abbott’s diagnostics instruments, providing lab results for millions of people. our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. the crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. what you’ll do responsible for responding to inquiries of a technical nature. help our customers to develop their potential and growth using abbott's corelab portfolio in the areas of clinical chemistry, immunology, hematology, custom automation solutions and it solutions. customer investigation: determining customer needs to interface lis systems (abbott lis protocols only available are astm & hl7) with our abbott diagnostics platforms (chemistry, inmunology, hematology & automation). analyze user needs, gather customer requirements, design an integrated, scalable and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers. communicate with customers and clients (via email, phone, or online discussion boards) to resolve complex enquiries and technical question in order to recommend suitable products or servic...
Job summary: the retail analyst level i is the first point of contact for the users who call our it service desk. the retail analyst level i answers incoming calls, tracks all information in a call tracking system, troubleshoots basic end user issues on various software applications, hardware, pos systems and provide basic desktop support. the retail analyst level i escalates unresolved problem/issues/requests to the proper tier 2 and tier 3 support teams. responsibilities: - incident/request/problem/knowledge management. - perform incident and request queue management for auxis clients and assign the tickets as appropriate. - provide first-level contact, convey resolutions to customer issues and follow up. - properly escalate unresolved queries to the next level of support. - utilize excellent customer service skills and exceed customers’ expectations. - ensure proper recording, documentation and closure. - recommended procedure modifications or improvements. - acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. - other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s). - additional responsibilities include: - comply and adhere to auxis operational processes and security policies. - use of auxis service management tools for incident, problem, change and configuration management. - use of auxis monitoring and management tools for the devices and infrastructure applications. - attend all oper...
Job description we are seeking a highly skilled network engineer ii to join our team. the successful candidate will be responsible for providing first-level support on network outages and related projects, as well as conducting daily network activities such as incident and change management. the ideal candidate will have 5+ years of experience in networking (lan/wan & security) and a bachelor's degree/diploma in computer science or engineering. cisco certifications such as ccna, ccnp, fortinet certifications fcnsa, fcnsp, and itil are preferred. - deep knowledge with proven expertise of cisco, fortigate, brocade networking products, load balancers, firewalls, routers, switches, utms , wifi(cisco/fortinet/aruba), maintaining and troubleshooting - expertise in networking concepts such as iplcs, leased lines, mpls, ti/t3/ e1, voip, vpn tunnels etc. - proficient configuring wan links, vlans and protocols such as tcp/ip, snmp, ospf, bgp, rip etc. - solid background in network security compulsions from the desktop level to the network gateway and perimeter level responsibilities - provide 24x7 l1 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/vpns - provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized and slas are achieved - conduct infosec activities and id management of voice devices on a daily, weekly, monthly and quarterly basis to ensure that all devices are compliant with zero deviations per the infosec ...
Job summary we are seeking an experienced systems administrator to join our team. as a systems administrator, you will be responsible for the management, installation, and support of our technological infrastructure resources. your primary focus will be on ensuring the smooth operation of our it systems, including operating systems, storage platforms, servers, firewalls, networking, and balancers. key responsibilities - manage and maintain our operating systems, including installation, update, fine-tuning, and deployment of security patches. - administer our storage platforms, servers, stations, firewalls, networking, and balancers. - implement new technologies and equipment in our data centers to ensure compliance with quality procedures and company standards. - provide level 3 support for system infrastructure-related requirements and incidents. - update documentation and procedures related to quality systems. - ensure the operational continuity of our clients' infrastructure. requirements - bachelor's degree in systems engineering, electronics engineering, software engineering, it, or a related field. - experience with windows server environments, linux troubleshooting, and database performance issues. - skills in storage on-premises installation, configuration, and support (hpe, emc, oracle, lenovo, etc). - knowledge of networking installation, configuration, and support (layer 2, layer 3, handoff, ip config, bonding, etc) for different providers (cisco, hpe, oracle, lenovo, etc). - experience with firewall installation, configuration, and support (forti, cisco, p...
Network (incl: iiot, sd-wan, & thousandeyes) job id 1442201 meet the team we are uniquely qualified leaders, who come to work every day energetically focused on crafting and delivering sophisticated software components for our cloud-based, multi-channel platform. we share our passion for successfully solving our clients' most fast paced problems, but also, we have the eq to be able to develop and support the multi-functional partnership and coordination necessary to build and institutionalize adaptable enterprise learning fields, policies, and standard operating procedures. your impact cisco is looking for a uniquely qualified, technical consulting engineer who is passionate about designing and building software solutions for clients based on the requirements they have gathered. we seek a proven team player who not only shares our passion for successfully solving our clients' most demanding problems, but also has the abilities to be able to foster and support the multi-functional teamwork and coordination necessary to create sophisticated workflows and integrations that allow clients to communicate with their customers through a variety of mobile channels such as sms, rcs, email, voice/ivr, facebook messenger, whatsapp, apple messages for business, etc. the technical consulting engineer reports directly to the leader of customer delivery and is responsible for assisting with the solution consulting process and knowledge management. the successful candidate will be responsible for the design and development of client solutions and strategies that keeps cisco on-pace w...
Direct message the job poster from novelus hr consultant | talent acquisition, od & training across emea, us & latam | on a mission to humanize hr & call out fake recruiters please submit your cv in english needed technologies: openstack or hyperscaler (aws, azure, gcp), kubernetes, networking who we are: this is a great opportunity to be part of a company with record growth. novelus employees enjoy a comprehensive set of benefits, including but not limited to: friendly and collaborative work environment personal and professional growth opportunities exposure to dynamic projects and the latest technologies why novelus: novelus team is a group of innovative people, excessively focused on accelerating technology deployment. we live by our core values of furtherance, audacity and resilience. our most important asset is our employees which is why we focus on providing a progressive, vibrant and empowering culture. what you'll do: linux, kvm and cloud technologies experience in networking concepts concepts for automation, programming languages collaborate with cross-functional teams to deliver effective cloud solutions. what you'll need: qualifications: bachelor's degree in computer science, information technology, or a related field (or equivalent experience) 2+ years of experience in cloud engineering or a related field technical skills: basic knowledge of: cloud computing principles and virtualization networking protocols (bgp, acls, is-is, evpn, dns, dhcp, ntp, tftp) kvm hypervisor technology and containers linux, any distro, and scripting languages (ansible, bash, python) p...
Expert network engineer ddi + advanced english softtek bogota, d.c., capital district, colombia expert network engineer ddi + advanced english softtek bogota, d.c., capital district, colombia 2 weeks ago be among the first 25 applicants direct message the job poster from softtek at softtek, every day is an opportunity to build a better future together! we’re looking for an expert network engineer ddi. location: bogotá, distrito capital. this is a hybrid schedule: 3 days in the office and 2 days at home. schedul e: mon-fri, 12 pm to 8 pm (colombia time). we work alongside teams in india (therefore, we offer a 24/7 service) contract type: permanent contract. position summary: the position is in the network chapter team which is part of the client’s enterprise infrastructure services (eis) organization. seeking a senior level ddi / ipam engineer with extensive experience in architecting and designing global dns / dchp / ip address management solutions for large scale global enterprises. the role of the ddi / ipam network engineer is focused on the proper design and implementation of the global dns / dhcp / ip address management (ip v4 & ip v6) framework for the firm. as a key member of the network chapter team, you will be responsible for delivering high level and low designs for dns, dhcp, and ipam technologies. working closely with application and service support teams the role will also act in an advisory capacity to ensure that applications and services take full advantage of the ddi architecture and capabilities. qualificat i ons: advanced english. minimum of 5-10 years o...
Join to apply for the network engineer ii role at concentrix continue with google continue with google join to apply for the network engineer ii role at concentrix get ai-powered advice on this job and more exclusive features. sign in to access ai-powered advices continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google job description provide first level support on both network outages and network-related projects. you will be accountable for daily network activities, such as those related to incident and change management, to ensure end user requests are handled and addressed within defined slas. you will report to the network engineering team job title: network engineer ii job description provide first level support on both network outages and network-related projects. you will be accountable for daily network activities, such as those related to incident and change management, to ensure end user requests are handled and addressed within defined slas. you will report to the network engineering team requirements 5+ years of experience in networking (lan/ wan & security) bachelor's degree/diploma in computer science or engineering required; cisco certifications such as ccna, ccnp, fortinet certifications fcnsa, fcnsp and itil preferred. demonstrable experience with cisco firewalls, routers, switches, fortigate utm and implementation experience of these devi...
Join to apply for the network engineer (ccna) role at universal access and systems solutions inc. continue with google continue with google join to apply for the network engineer (ccna) role at universal access and systems solutions inc. get ai-powered advice on this job and more exclusive features. sign in to access ai-powered advices continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google provide proactive first level support on network-related (wan, wired/wireless lan) service requests, issues and enhancements/project initiatives such as but not limited to network device configurations, deployments/ installations, decommissioning, troubleshooting, and preventive maintenance at helios. the service provider shall conduct preventive maintenance as required by it department. assist in network-related activities such as performing pre and post-implementation testing, hardware acceptance test, user acceptance test and preventive maintenance of network devices; monitor status of the network infrastructure using isj’s monitoring systems to maintain the availability and performance of network devices, services, and applications. prepare reports such as periodic network performance monitoring including but not limited to evaluation of link utilization, response time, network device availability and utilization; the on-site personnel must have an in-depth knowledge in the operations and ma...
Job title: network engineer ii summary: we are seeking a highly skilled network engineer ii to provide first level support on network outages and projects, as well as daily network activities such as incident and change management. key responsibilities: - provide 24x7 l1 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/vpns - provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized and slas are achieved - conduct infosec activities and id management of voice devices on a daily, weekly, monthly and quarterly basis to ensure that all devices are compliant with zero deviations per the infosec calendar - execute day-to-day network activities as part of incident management and change management processes to ensure end users requests are handled and addressed within the defined sla's - proactively evaluate new and emerging technologies and suggest ways to add value to the existing infrastructure - author and deliver network related documentation - ensure an effective communication process is in place with all the stakeholders including vendors, server, voice and desktop support teams requirements: - 5+ years of experience in networking (lan/wan & security) - bachelor's degree/diploma in computer science or engineering required; cisco certifications such as ccna, ccnp, fortinet certifications fcnsa, fcnsp and itil preferred. - demonstrable experience with cisco firewalls, routers, switches, fortigate utm and implemen...
Expert network engineer ddi + advanced english softtek is seeking a highly skilled expert network engineer to join our team. as a key member of our network chapter team, you will be responsible for designing and implementing global dns/dhcp/ip address management solutions for large scale global enterprises. this is a hybrid schedule role, working 3 days in the office and 2 days at home. our standard working hours are monday to friday, 12 pm to 8 pm (colombia time), but we offer a 24/7 service due to our collaboration with teams in india. the ideal candidate will have extensive experience in architecting and designing global dns/dchp/ip address management solutions for large scale global enterprises. you should have advanced english skills and a strong background in linux and unix operating systems. we require a minimum of 5-10 years of experience in ddi/ipam solutions in large enterprise environments. knowledge of ntp and gps antennas, scripting and automation, as well as experience with cisco umbrella dns, infoblox, tcpwave, bluecat, microsoft ad services, migration of services across platforms, ipam solutions and good understanding of nat, cdn solutions and interaction with hosted ddi services are also essential. main responsibilities - create strategic roadmaps for dns/dhcp/ipam products and services - drive the design and oversee the deployment of these services across several regions - provide consulting and guidance to application architects, peer engineering, operations and systems teams - partner with regional technology colleagues to ensure services meet loca...
Job title: systems administrator (sysadmin engineer) expert at thales, we empower people to architect identity management and data protection solutions at the heart of digital security. our technologies and services help organizations verify identities, grant access to digital services, analyze vast quantities of information, and encrypt data to make the connected world more secure. as a systems administrator (sysadmin engineer) expert for thales, you will be responsible for managing, installing, and supporting the technological infrastructure resources of our customers or offering them to customers. key responsibilities: - administration of operating systems for different components of the technological infrastructure, including installation, update, fine-tuning, application of improvements, and deployment of security patches. - administration of storage platforms, servers, stations, firewalls, networking, balancers, etc. - responsible for new implementations and provisioning of equipment in data centers to comply with good practices defined in quality procedures and company standards. - responsible for level 3 support management of requirements and incidents related to system infrastructure. - update documentation and procedures in charge of different quality systems. - responsible for supervision, maintenance, and support of operational continuity of clients' infrastructure as required. - change management and equipment configuration management in data centers. qualifications & experience: - bachelor's degree in systems engineering, electronics engineering, softwar...
Job summary cisco is looking for a technical consulting engineer who will design and build software solutions for clients based on their requirements. the successful candidate will be responsible for the design and development of client solutions, identifying solutions to complement the cisco webex product set, and creating solution design documentation. about us cisco is the worldwide leader in technology that powers the internet. our purpose is to help our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals. we strive to create an inclusive future for all and value diversity in our employees. about the role the technical consulting engineer reports directly to the leader of customer delivery and is responsible for assisting with the solution consulting process and knowledge management. you will work closely with the cisco solution delivery team to ensure solutions are implemented in accordance with design. responsibilities - design and develop client solutions based on client requirements - identify solutions to complement the cisco webex product set - create and maintain solution design documentation - work with the cisco solution delivery team to implement solutions - provide feedback to the product development team on potential product enhancements requirements - bachelor's degree or equivalent experience: the candidate should hold a bachelor's degree or have equivalent experience in a relevant field. - 3-7 years' experience: the candidate must have at least 3-7 years of experienc...
Job overview we are seeking a skilled network engineer (ccna) to provide on-site support services for our network infrastructure. key responsibilities: - provide proactive first-level support for network-related service requests, issues, and enhancements. - conduct preventive maintenance as required by the it department. - assist in network-related activities such as testing, hardware acceptance, user acceptance, and preventive maintenance of network devices. - monitor the status of the network infrastructure using isj's monitoring systems to maintain availability and performance. - coordinate with internal and external partners for service requests, incident escalations, and resolutions. - prepare incident reports to document network outages, root cause, resolutions, duration, and other necessary information. requirements: - bachelor's degree in a relevant field or equivalent experience. - at least 40 hours of technical training related to computer networking within the last three years. - minimum one year of relevant work experience in providing first-level network support for wired and/or wireless lan. - background in cisco network device configuration, basic fortinet and/or check point firewall configuration, vmware esxi and vcenter configuration, network monitoring, and physical troubleshooting of network devices. - training and knowledge in the management and operations of the cisco dna center and ise solutions. - cisco certified network associate (ccna) certification. location: sta. ana, cagayan. employment type: full-time....
Network (incl: iiot, sd-wan, & thousandeyes) job id 1442201 meet the team we are uniquely qualified leaders, who come to work every day energetically focused on crafting and delivering sophisticated software components for our cloud-based, multi-channel platform. we share our passion for successfully solving our clients' most fast paced problems, but also, we have the eq to be able to develop and support the multi-functional partnership and coordination necessary to build and institutionalize adaptable enterprise learning fields, policies, and standard operating procedures. your impact cisco is looking for a uniquely qualified, technical consulting engineer who is passionate about designing and building software solutions for clients based on the requirements they have gathered. we seek a proven team player who not only shares our passion for successfully solving our clients' most demanding problems, but also has the abilities to be able to foster and support the multi-functional teamwork and coordination necessary to create sophisticated workflows and integrations that allow clients to communicate with their customers through a variety of mobile channels such as sms, rcs, email, voice/ivr, facebook messenger, whatsapp, apple messages for business, etc. the technical consulting engineer reports directly to the leader of customer delivery and is responsible for assisting with the solution consulting process and knowledge management. the successful candidate will be responsible for the design and development of client solutions and strategies that keeps cisco on-pace ...
Company descriptionabout sutherlandartificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they're our core expertise.we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence.we've created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships.sutherlandunlocking digital performance. delivering measurable results.job descriptionsupport direct customer support teams, business partners and customers globally to address the related product issues and resolve high-level issues acting as a level 2.maintain quality and on-going internal and external communication throughout your analysis.provide high level of support and minimize r&d; escalations.prioritize daily missions/cases and mange critical issues and situations.contribute to the knowledge base, document troubleshooting and problem resolution ...
Job summary the retail analyst level i is the first point of contact for the users who call our it service desk. the retail analyst level i answers incoming calls, tracks all information in a call tracking system, troubleshoots basic end user issues on various software applications, hardware, pos systems and provide basic desktop support. the retail analyst level i escalates unresolved problem/issues/requests to the proper tier 2 and tier 3 support teams. responsibilities - incident/request/problem/knowledge management. - perform incident and request queue management for auxis clients and assign the tickets as appropriate. - provide first-level contact, convey resolutions to customer issues and follow up. - properly escalate unresolved queries to the next level of support. - utilize excellent customer service skills and exceed customers' expectations. - ensure proper recording, documentation and closure. - recommended procedure modifications or improvements. - acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. - other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s). - additional responsibilities include: - comply and adhere to auxis operational processes and security policies. - use of auxis service management tools for incident, problem, change and configuration management. - use of auxis monitoring and management tools for the devices and infrastructure applications. - attend all operati...
Job title: network infrastructure engineer location: columbia, mo (hybrid) type: contract to hire rate: $open /hr. required experience: a minimum of five years of experience working in networking as an engineer or administrator must have hands-on exp...
Location: sta. ana, cagayan. job overview on-site network support services 1.0 general service scope provide proactive first level support on network-related (wan, wired/wireless lan) service requests, issues and enhancements/project initiatives such...
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