(H386) | CONTENT MODERATOR TEAM LEADER

**centro holding** is a group of companies developing in-house products for the online entertainment industry. founded in 2007, the company has expanded into an international team of over 300 people. although our headquarters are located in montreal, we have offices in canada, the united states, and europe (georgia, ukraine, cyprus). **about project**: it is the original clip marketplace delivering authentic content from studios to consumers worldwide. we are a thriving company in the e-commerce space, with operations worldwide. **responsibilities**: - ensure the accurate review of content and meet sla targets. - develop metrics and workflows. - promote activities to improve and maintain high-level excellence. - maintain product compliance based on defined guidelines and processes. - communicate with creators, relay important information, updates, and problem-solving. - answer team member questions, help with problems, and ensure work quality and guideline compliance. - communicate deadlines and monitor important metrics. - conduct training for new employees and provide support to team members. - effectively distribute work, plan and manage resources, and ensure redundancy planning. - prepare and deliver semi-annual employee reviews and define new objectives. - occasionally plan and supervise one-time projects. - act as a go-to person for team members, escalate cases to relevant teams. **requirements**: - 1+ year of current leadership or content moderation experience. - technical proficiency with windows operating system, microsoft office or google sui...