**about carrot**: carrot fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. trusted by hundreds of multinational employers, health plans, and health systems, carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, ivf, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, carrot supports members and their families through many of the most memorable and meaningful moments of their lives. with carrot, you can pursue your possible. **the role**: carrot is seeking a customer success manager to support new and existing carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. the customer success manager acts as a trusted advisor to hr benefits leaders, helps communicate the value of the carrot product, and responds to customer needs, questions and requests. **our customer success managers**: - proactively engage with customers to understand their needs, challenges, and objectives. - serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. from onboarding through the full customer lifecycle - develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. - work clo...
**about carrot**: carrot fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. trusted by hundreds of multinational employers, health plans, and health systems, carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, ivf, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, carrot supports members and their families through many of the most memorable and meaningful moments of their lives. with carrot, you can pursue your possible. **the role**: we believe that everyone deserves access to accessible, inclusive, and high-quality fertility and family-forming care. as a care navigator, you will own a member's experience from their first interaction with carrot through every stage of navigating and accomplishing their family-forming goals. **our care navigators**: - serve as a primary point of contact for our members and their families offering guidance and support throughout their fertility and family forming journey - assist members in understanding their options and available resources ensuring they are well-informed to make informed decisions about their journeys - engage with carrot members via zendesk support tickets, phone calls, sms, reimbursement processing, and other business channels as needed - assist members in navigating adm...
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