[VH682] QUALITY ANALYST

About the role: we are seeking a detail-oriented and bilingual quality analyst to join our compliance team. the ideal candidate will be responsible for monitoring, evaluating, and improving internal processes to ensure regulatory compliance and maintain high service standards. key responsibilities: review and evaluate calls, emails, and processes for quality and compliance. provide actionable feedback to teams to enhance performance. support the development and implementation of quality assurance best practices. identify trends and opportunities for process improvement. requirements: fluent in english and spanish (spoken and written). previous experience in quality assurance or compliance preferred. strong analytical and communication skills. ability to work independently and collaboratively. conditions? salary: 3,100,000 cop permanent contract growth opportunities benefits package - educación mínima: bachillerato / educación media - 3 años de experiencia - idiomas: inglés...