3 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. we are looking customer-oriented care representative. this position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. the customer service agent is responsible for handling customer voice and email interactions. responsibilities: - provide effortless customer experiences regardless of the chosen modality. - build sustainable relationships and trust with customer accounts through open and interactive communication. - from a single interface handle all interactions from multiple channels. - troubleshoot and resolve customer issues & concerns using the most efficient resources and processes. - ensure customer satisfaction and maintain professional customer support. - handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - report all customer complaints for follow-up by appropriate department/personnel. - follow communication procedures, guidelines and policies. - perform successfully as a customer care omnichannel representative, while consistently meeting or exceeding quality expectations. requirements: - proven call center or customer service experience preferred. - advanced english (b2 level or above). - full time availability to work on-site. - strong soft skills and communication skills. - basic understanding of office and ...
We are looking for a recruitment specialist in the bpo industry. this person will be responsible for sourcing, screening, and selecting top talent for various roles within the organization. you’ll play a key role in building a strong pipeline of qualified candidates while ensuring that recruitment processes align with the company’s staffing needs and growth objectives. responsibilities: - use various channels (online job boards, social media, employee referrals, etc.) to identify and attract qualified candidates. - conduct initial screenings, schedule interviews, and assess candidates based on required qualifications, including communication skills, technical abilities, and cultural fit. - maintain communication with candidates regarding the status of their applications and next steps. - coordinate and schedule interviews with hiring managers and candidates. - conduct reference checks and background checks on potential candidates. - maintain accurate and up-to-date records in the applicant tracking system (ats). - provide administrative support to the recruitment team, including document preparation and candidate follow-up. - stay updated with industry trends and best practices in contact center recruitment. qualifications: - bachelor's degree in psychology or a related field. - advanced level of english. - creativity in candidate attraction strategies. - previous experience or internships in recruitment. - strong understanding of recruitment processes. - excellent communication and interpersonal skills. - ability to work effectively in...
We are looking for a recruitment specialist in the bpo industry. this person will be responsible for sourcing, screening, and selecting top talent for various roles within the organization. you’ll play a key role in building a strong pipeline of qualified candidates while ensuring that recruitment processes align with the company’s staffing needs and growth objectives. responsibilities: use various channels (online job boards, social media, employee referrals, etc.) to identify and attract qualified candidates. conduct initial screenings, schedule interviews, and assess candidates based on required qualifications, including communication skills, technical abilities, and cultural fit. maintain communication with candidates regarding the status of their applications and next steps. coordinate and schedule interviews with hiring managers and candidates. conduct reference checks and background checks on potential candidates. maintain accurate and up-to-date records in the applicant tracking system (ats). provide administrative support to the recruitment team, including document preparation and candidate follow-up. stay updated with industry trends and best practices in contact center recruitment. qualifications: bachelor's degree in psychology or a related field. advanced level of english. creativity in candidate attraction strategies. previous experience or internships in recruitment. strong understanding of recruitment processes. excellent communication and interpersonal skills. ability to work effectively in a fast-paced environment. proficiency in microsoft office and appli...
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