**company overview**: **position overview**: we are seeking a dedicated and knowledgeable cloud infrastructure and devops help desk specialist to join our team. this role is crucial in supporting our cloud-based services and internal development operations, providing both in-depth technical assistance and high-level customer service. this is a full-time fully remote position for latin american-based applicants within +/- 2 hours of eastern standard time zones (nyc). resume must demonstrate professional english ability. **responsibilities**: - resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. - escalate unresolved issues to appropriate internal teams, possibly including cloud architects and senior devops engineers. - document incident resolutions and maintain a knowledge database for problem management. - collaborate with it and cloud project teams to understand and support new deployments and service offerings. - educate end-users and internal teams on new cloud technologies and devops tools. - monitor cloud environments and automated processes, and report on their status and efficiency. - implement minor updates to cloud configurations and scripts under the guidance of senior staff. - assist in the creation of system documentation and user manuals. **requirements**: - bachelor's degree in computer science, information technology, or a related field. - proven experience in a technical help desk or support role, ideally with a focus on cloud services (...
**company overview**: **position overview**: join our data team where we harness the power of data to drive decision-making and support our dynamic research and data services desk. we are looking for a creative and versatile full stack data engineer to take on exciting projects across various facets of the data stack. this is a full-time fully remote position for latin american-based applicants within +/- 2 hours of eastern standard time zones (nyc). resume must demonstrate professional english ability. **responsibilities**: - build and prototype scalable data pipelines and build out new api integrations to support continuing increases in data volume and complexity. - write reusable, testable, and efficient code in python for data ingestion and integration tasks. - use sql and python to help find insights into data, collaborating with business stakeholders on specific projects. - use business intelligence tools like looker and power bi to create insightful dashboards and visualizations that help stakeholders make data-driven decisions. - work on multiple projects simultaneously, adapting to changing priorities in a fast-paced environment. - act as a problem solver, employing a creative approach to tackle complex challenges and drive continuous improvement in data strategy and execution. **requirements**: - bachelor's degree in computer science, software engineering, or related field is preferred. - proven experience as a data engineer or in a similar role with a focus on data integration and management. - strong programming skills in python, with experien...
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