[EU615] | SALESFORCE ADMINISTRATOR SUPPORT, TIER 2

**role**: customer support engineer, tier 2 **description**:as a customer support engineer on our tier 2 support team, you will utilize your salesforce configuration and technical knowledge to provide world class support to our customers! **what you'll do** - use salesforce service cloud to triage and help support technical case escalations. - strong in relationship building/management with clients as well as internal stakeholders (sales, pre-sales, customer success, product, engineering, and support). - work closely with project sponsors and stakeholders (internal & external) to assist them with their goals, requirements, project planning, tracking and delivering the project(s) in a timely manner. - establish and manage communication, escalation and risk management plans with lead support engineers and the director of customer support. - communicate clearly with management, customers, sales, and developers to ensure customer business requirements are translated accurately for proper troubleshooting assistance. - adhere to escalation procedures for bugs and system impairment issues. - prioritize your own workload effectively with foresight and attention to detail. - validate customer reported bugs and help support create tickets in jira. - serve as an internal salesforce admin resource to maintain and enhance internal processes as needed (as part of a broader team). - meet or exceed all customer and internal interaction metrics defined by the director of support. **what we look for** - 3+ years of experience with customer technical support or as a salesforc...