Job summary: the service desk is responsible for managing service requests and incidents in a fully remote environment. the team collects, records, and resolves technical issues at tier 1 level, escalating higher complexity incidents as needed. they also monitor the corporate ict infrastructure. duties and responsibilities: - manage support requests, incidents, and event-generated incidents in the ticketing system. - analyze and resolve incidents according to established procedures. - escalate incidents when necessary and implement measures to prevent reoccurrence. - monitor ict infrastructure using various monitoring tools. - inform customers about outages, known errors, and resolution progress. required qualifications & experience: - at least 2 years of experience supporting customers in a service desk environment. - knowledge of ticketing tools and operational monitoring tools. - experience in incident and request management and escalation procedures. - fluency in english (verbal and written)....
About the job as a junior it automation engineer at blackfluo, you will be responsible for supporting automation initiatives using ansible and other it automation tools. this role requires proficiency in scripting languages such as bash and/or powershell, programming in python, c#, and other relevant languages for automation. duties and responsibilities: - gather functional and technical requirements for basic automation tasks and document them. - assist in the development and configuration of automation scripts using ansible and other it automation tools. - support in building scripts in relevant scripting language required to automate tasks. - understand and utilize apis and data formats such as json and yaml for automation tasks. - document automation processes and provide technical support for automation solutions. - participate in testing and validation of automation scripts and tools. - provide support for the automation platform and related tools following standard operating procedures. we are looking for candidates with excellent knowledge of it administration in at least one of the following areas: network, storage, backup, os administration, virtualization, server management, web/app administration, kubernetes, database administration, and/or cloud administration....
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