Bitkernel bogota, d.c., capital district, colombia bitkernel bogota, d.c., capital district, colombia 1 day ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from bitkernel talent acquisition lead | career coach | hr consultant we are looking for an e-commerce platform operator to join our team. about us we are a global leader in saas solutions for video streaming, serving diverse markets across multiple regions of the whole world. we are expanding operations to different industries, so now we are creating a new product team for better development and support. it benefits from the backing of an established, profitable global business. our goal is to build a new, improved saas platform tailored for streaming solutions, enabling clients to launch custom mobile, tv, and web apps for live and vod content. and in the next three years, to become nº1 vendor of streaming saas solutions in the world. key responsibilitys: constant communication with business development, customer service, it, sales, and marketing teams to ensure brand strategy alignment. coordinate and support integrations with third-party applications, add-ons, and tools. assist in identifying and resolving data and configuration anomalies and errors within the platform; maintain high system integrity. support the team in daily problem-solving, error correction, and support. provide system administration support, particularly related to user permissions, custom objects, and workflows. advise on campaign optimization, including recommendi...
Bitkernel bogota, d.c., capital district, colombia customer success bitkernel bogota, d.c., capital district, colombia direct message the job poster from bitkernel talent acquisition lead | career coach | hr consultant we are looking for a highly skilled senior customer service professional to support user growth globally, assist in the creation of success stories, supervise two customer specialists, and suggest to the product team where to make adjustments to the platform. responsibilities team management & operations supervise the customer service team, ensuring efficient execution of support strategies (specially in main markets). provide operational support to the customer success team and implement best practices. maintain and update documentation for customer success processes and procedures. collaborate across departments to improve communication and optimize workflows. analyze customer data to generate actionable insights and reports. ensure the effective execution of customer success initiatives. manage key customer accounts, drive product adoption, and reduce churn. work with sales to ensure timely renewals and identify upselling opportunities. monitor customer usage trends and recommend additional products/services. facilitate a seamless onboarding process and advocate for customer needs within the company. requirements experience & skills 5+ years in customer service and customer success operations. experience managing multiple projects in diverse markets. background in engineering, business, marketing, or communication (postgraduate studies are a plus). experie...
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