**bogota** - hr & office**regional hr manager latam**: **hr manager latam** - recruiter - sonya reilly**exciting hr leader opportunity at betsson latam hub in bogotá!** are you passionate about people and driven by a positive workplace culture? do you thrive in dynamic international environments where your skills can make a tangible difference? if so, we've got an exciting opportunity for you! betsson group is looking for an experienced hr manager to join our award-winning hr team and help shape the direction of our latam region as we continue to expand there. as our hr manager latam, you'll be at the forefront of all hr matters. you will work closely with local and global management teams and the global hr team in malta to provide the best employee experience for our betssonites in latam. **a flavour of what you’ll be doing** - 360 management of our hr operations in latam (colombia, mexico, brazil, argentina) - act as the top-level hr business partner to the assigned leadership team providing continuous coaching in multi-discipline hr policies & processes. - responsible for planning, organizing, coordinating, managing, and controlling human resources strategy for latam. - support managers for people matters: organization development, leadership, coaching, hr processes, team building, social climate and employee relationships and generate management sponsorship to hr policies and initiatives. - implement talent management solutions to enable business priorities - through performance management, career development, succession planning, performance management...
**bogota** - operations**payment shift leader**: **overview**: the function of the payments and fraud shift leader is to handle contacts related to payments queries raised by customers or any internal or external parties. the aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts. - recruiter - paula guerra**main responsibilities**: the main responsibilities include but are not limited to: - allocation and prioritization of task during the shift. - being the first line of contact for 3rd party providers regarding payments related issues. - taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load. - answering escalations from customer support and following up on the timely resolution of issues. - cooperate with payments and fraud team leader on any issues facing the team. - work together with payments and fraud team leader in order to improve and maintain procedures within the payments team. - raise any trends in escalations, denoting a possible generic issue with anything payment related. - ensuring that ongoing tech issues are monitored and proper follow up is done to ensure mínimal down time and customer impact. - point of contact for any payment and fraud related issues or questions. - processing of internal crediting requests. - be a point of assistance to the other team members when the need...
**bogota** - commercial**head of gaming & crm latam**: **head of gaming and crm (latam)**: ***the wow**: - recruiter - maria fernanda gonzalez**what's in it for you?**: - an interesting and dynamic role in a collaborative environment, which is guided by international management standards - continuous challenges and opportunities to develop yourself professionally - an attractive remuneration package depending on skills and experience - performance bonuses based on results **you're good at**: - reporting to the commercial director, this is a role for a heavy-weight online gaming professional with a strong commercial acumen, at least 4-5 years of igaming experience, able to lead large commercials, with a drive to get things done. - you are comfortable and eager to take responsibility for key performance indicators, with an ability to report and present effectively to c level management. namely revenues, deposits, player activity, bonus costs, retention, vip activity and turnover. - you are a strong leader; you believe in the power of teams and capable of driving the commercial agenda. - you believe in the use of data as a way of prioritizing tasks and determining focus areas. you will encourage close collaboration with the analytics team to measure and optimize the product performance/funnel, customer journeys and campaigns. - you are highly operational, willing to get their hands dirty and with an attention to detail. ***a flavour of what you'll be doing**: - reporting to the commercial director for latam, you will have full ownership of key commercial...
**head of marketing latam**: excellent opportunity to join betsson group as our new head of marketing latam. **the wow**: - ensure that we deliver brand - & marketing excellence in latam with a clear objective of contributing to both short - & long-term profitability. - you have a structured and methodical approach to validate brand/marketing strategy, initiatives and launches with business cases based on market-, competitor-, consumer insights - & user research and data driven analysis. - you will work closely with local country teams as well with central marketing and product - the head of marketing latam is responsible for both strategy and execution and optimising the 360-marketing plan for the market with local adaption. the role includes ensuring adequate team staffing in assigned local markets where appropriate. **a flavour of what you'll be doing**: main duties (but not limited to): - be the key source for latam "marketing intelligence" (channels, competitors, regulation, marketing - & media insights) - driving and ensuring execution of brand - & marketing strategies/plans in assigned new markets. - aligning with local agencies when needed (pr, advertising, media) - aligning with local team to ensure relevance and engagement - supporting in building marketing organization structure with key roles for these markets. - be a link to our expertise in central marketing in malta. - planning, execution and coordination of major marketing activities - evaluation of media activities to track the effect of the different investments - ensuring process...
**finance supervisor, latam**: are you energetic and passionate individual who also has a strong desire to learn about the i-gaming industry? excellent opportunity to join one of our team as our new finance supervisor, latam, based in our regional hub in bogota! **the challenge**: we are looking for a financial supervisor to join our dynamic and multinational team. this role is based in bogota. reporting to the finance director, you will be directly responsible for supporting all finance and accounting tasks for latam. **a flavour of what you will be doing**: - the finance supervisor has the responsibility for overseeing financial records for the latam units, monitoring of internal controls, monthly budget execution and forecast preparation. - oversee the day-to-day accounting function, annual budgeting, planning, cash flow and forecasting activities alongside the finance director and bpo (business process outsourcing). - ensure and support on the accuracy of financial results and finance records under ifrs, keeping supporting documentation of the reconciliations and controls executed to monitor the accounting records, identifying any deviation, and promptly providing a remedial plan of action. - review the quality, accuracy, and delivery of monthly, quarterly and annual financial reports provided by the bpo and help in the preparation and approval of the financial information that is shared with headquarters and the respective commercial teams. - work together with the bpo tax team to ensure compliance with applicable tax obligations and ensure the accurate pre...
**online casino manager, latam**: in this role you will be part of a team focused on creating the best casino customer experience in the industry. as casino manager you will work to develop and execute on strategic plans for the games of chance product. the main goal is to deliver a superior casino experience across specific latam markets, increasing retention and attractiveness of the casino. further you will contribute to business improvement through generation of ideas and ensure business initiatives are embraced. the role also includes supporting short term tactical and long-term strategic projects. **what's in it for you?** you'll get the opportunity to work in an international environment, at a 100% digital company that is the market leader within the online gaming industry. when working with us, we promise you that you will never ever have a dull moment. by spinning multiple plates, you will always have your hands full. we promise you that you will learn a lot and that you will grow with us, both in your career and as a person. working in one of the biggest online gaming companies in malta, you will get first-hand experience on what it is that drives a successful company forward. **you're good at** - experience working in online gaming industry, specifically casino experience with a regional scope. - experience in managing full campaign processes. - extensive understanding of casino products. providers, game preferences and good knowledge of casino offers and campaigns relating to different segments. - excellent analytical skills to be able to create a...
**bogota** - commercial**vip key account manager, argentina**: **vip key account manager, argentina**: an opportunity for a vip key account manager to join the commercial team responsible for betsson argentina. - recruiter - maria fernanda gonzalez**what's in it for you?**: - you will be the point of contact for some of our leading vips in argentina, responsible for providing a tailored service to this group of high profile customers. - you will manage an exclusive portfolio of vips, managing their value, monitoring activity as well as seeking new potential vips. **you're good at**: - pro-active, goal oriented and numbers driven - native level communication ability in argentinian spanish, both in speaking and writing. competence in english is considered an asset to work with colleagues across betsson. - experience managing a portfolio of clients in either a gambling, sports, entertainment or digital environment, having experience speaking directly to customers managing their needs and pain points. - knowledge of vip management, crm and campaigns - ability to manage a portfolio of 200+ active vip customers - commercially driven with an appreciation for what drives revenue - proactively making improvements to vip communication and supporting product managers in their planning of vip campaigns - coming up with individual offers based on a vips preferences and activity - passionate about sports and casino. - excellent communications skills and an eye for detail are a must. **a flavour of what you'll be doing**: - full visibility of all communications se...
**head of gaming and crm (latam)**: ***the wow**: **what's in it for you?**: - an interesting and dynamic role in a collaborative environment, which is guided by international management standards - continuous challenges and opportunities to develop yourself professionally - an attractive remuneration package depending on skills and experience - performance bonuses based on results **you're good at**: - reporting to the commercial director, this is a role for a heavy-weight online gaming professional with a strong commercial acumen, at least 4-5 years of igaming experience, able to lead large commercials, with a drive to get things done. - you are comfortable and eager to take responsibility for key performance indicators, with an ability to report and present effectively to c level management. namely revenues, deposits, player activity, bonus costs, retention, vip activity and turnover. - you are a strong leader; you believe in the power of teams and capable of driving the commercial agenda. - you believe in the use of data as a way of prioritizing tasks and determining focus areas. you will encourage close collaboration with the analytics team to measure and optimize the product performance/funnel, customer journeys and campaigns. - you are highly operational, willing to get their hands dirty and with an attention to detail. ***a flavour of what you'll be doing**: - reporting to the commercial director for latam, you will have full ownership of key commercial metrics namely product revenues, player activity, turnover, deposit levels, customer lifetime v...
The role also includes supporting short term tactical and long-term strategic projects. **what’s in it for you?** you'll get the opportunity to work in an international environment, at a 100% digital company that is the market leader within the online gaming industry. when working with us, we promise you that you will never ever have a dull moment. by spinning multiple plates, you will always have your hands full. we promise you that you will learn a lot and that you will grow with us, both in your career and as a person. working in one of the biggest online gaming companies in malta, you will get first-hand experience on what it is that drives a successful company forward. **you’re good at** - experience working in online gaming industry, specifically casino experience with a regional scope. - experience in managing full campaign processes. - extensive understanding of casino products. providers, game preferences and good knowledge of casino offers and campaigns relating to different segments. - excellent analytical skills to be able to create actions based on analysis of campaigns and segments, also to be able to optimize campaigns and promotions based on analysis. - ambitious, highly driven person that is structured, and well organized. - aiming for high standard, capable to deliver quality service with pace. **a flavour of what you’ll be doing** the main responsibilities include but are not limited to: - owning the games of chance revenue and promotional budget. - plan and execute game release and promotional strategy. - optimizing, monitoring and ...
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