**about our client**: our client creates technology for financial institutions and businesses to facilitate multiple-channel transaction acceptance. they have been developing electronic payment technology since 1998. today, they process millions of transactions and have customers in several countries. they are a proven provider of the best-of-breed multiple channel transaction technology. they provide a payment gateway that supports multiple-channel card acceptance. their payment gateway is a recognised leader in the provision of an omnichannel solution that allows an acquiring bank to own the last mile of payment acceptance. **purpose of the job**: as a product support specialist, you will be required to manage client technical support queries in a professional manner. using creative problem-solving methods, the incumbent is highly focused on attention to detail and ensuring the technical problems are resolved timeously. you will be required to also attend to general/admin type queries. **key responsibilities**: - monitoring of system resources and ensuring in-house systems are processing as per normal - ensuring all requests allocated to you through in-house ticketing system are attended to timeously - identify the root cause of an error - investigate errors and provide solutions and escalate these errors to the appropriate developers if the situation requires this - assist with deployments queues and resuming and resolving all fall out errors after deployment - assisting with test cases - interacting with internal developers to resolve customer queries ...
Our purpose we work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. our decency quotient, or dq, drives our culture and everything we do inside and outside of our company. we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. we believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. title and summary senior specialist, hr services (gbsc) please attach a copy of your resume in english to expedite the screening process. overview: the global business services center (gbsc) is mastercard’s shared services organization supporting the business in all countries and business units. this position is responsible for ensuring support in resolving inquiries across a breadth of functional areas and supporting programs and processes on a global basis. - the organization has team members in several locations throughout the world to provide superior customer service to our employees and align with time zones and language differences - ensuring team targets and kpis are met and/or exceeded - supports operational excellence and continuous improvement initiatives role: professionally, efficiently, and accurately, respond to hr inqu...
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