(TD200) ROADSIDE ASSISTANCE COORDINATOR

Job description: we are seeking a skilled and motivated individual to join our team as a towing dispatcher. the ideal candidate will play a vital role in managing and coordinating towing services, ensuring that customers receive prompt and high-quality assistance. the primary responsibilities of this role include handling incoming calls from customers in need of towing services, gathering necessary information such as vehicle type, location, and service requirements, inputting and managing customer information in the dispatch system accurately and efficiently, dispatching tow trucks and service personnel to customer locations based on urgency and availability, monitoring the status of tow trucks, and providing updates to customers regarding expected arrival times. - handle multiple tasks simultaneously while maintaining attention to detail. - communicate clearly with towing staff to ensure that all service requests are executed smoothly and efficiently. - maintain thorough records of all calls, dispatches, and customer interactions. required skills and qualifications: the ideal candidate for this role should possess excellent verbal and written communication skills, strong analytical skills, and the ability to handle high-pressure situations. previous experience in dispatching, particularly in the towing or roadside assistance industry, is highly preferred. additionally, proficiency in dispatch software and systems is required. - ability to thrive in a fast-paced environment. - flexibility to work in shifts, including nights, weekends, and holidays. - commitment to ex...