W-573 REMOTE COFFEE EXPERT

Specialty coffee advisor role a highly skilled and knowledgeable coffee equipment advisor is needed to join our team. this role involves providing expert advice to customers on coffee equipment selection, setup, and troubleshooting based on their specific needs and preferences. the ideal candidate will have a deep understanding of specialty coffee equipment, brewing methods, and industry trends. they will also possess excellent communication skills, be able to work independently, and manage client relationships in a remote environment. responsibilities: - coffee equipment consulting: provide expert advice to customers about coffee equipment selection, setup, and troubleshooting based on their specific needs and preferences. - technical support: assist clients with technical questions about their equipment, helping resolve issues through clear communication and deep product knowledge. - customer relationship management: maintain ongoing relationships with clients, providing consultative support via email, text, and other channels throughout their coffee journey. - sales support: guide customers through the purchasing process, creating quotes and invoices through various platforms. - post-purchase support: coordinate professional equipment installation, manage aftersales inquiries, and help clients source accessories, parts, and consumables. - shipping & returns: oversee logistics related to equipment delivery, handle damage claims, and process returns when necessary. - process improvement: identify opportunities to enhance customer experience and operational efficiency b...