[QYQ803] CONTRACT RENEWAL SPECIALIST

Job title: contract renewal specialist this role involves managing the renewal process for mid-market customers, ensuring smooth transitions and minimal churn. - negotiate favorable agreements with customers, aligning with company goals. - identify early warning signs of risk and coordinate internal efforts to ensure alignment. - document renewal activities accurately in crm systems. - communicate professionally with customers via phone and email, maintaining high customer satisfaction. required skills and qualifications: - minimum 2 years experience in customer success or account management, preferably in saas. - demonstrated experience managing a high volume of renewals while maintaining accuracy and customer empathy. - strong commercial acumen with experience managing and negotiating contracts. - highly organized, detail-oriented, and able to manage multiple renewal cycles simultaneously. - exceptional verbal and written communication skills to work effectively in a remote-first environment. - strong teamwork and cross-functional collaboration abilities. - familiarity with crm systems (e.g. salesforce). benefits: - competitive salaries, stock options, and comprehensive benefits packages. - generous paid time off, parental leave, and home office stipends. - a fully remote work environment with opportunities for in-person team gatherings. - a strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive. about us: we're a people-first organization that prioritizes growth, deib, and meaningful connections. our mission is to bu...