Expert sap fico professional we are seeking an experienced sap fico professional to join our team. the ideal candidate will have a strong understanding of sap fico and be able to provide expert support and resolution for incidents, service requests, and problems within the sap fico module. about the role this is a mid-senior level position that requires a minimum of 5 years of sap experience in fico. the successful candidate will be responsible for providing expert support and resolution for incidents, service requests, and problems within the sap fico module. - provide expert support and resolution for incidents, service requests, and problems within the sap fico module. - lead and participate in troubleshooting complex production issues, identifying root causes, and implementing effective solutions. - proactively identify and implement opportunities for process improvement and system optimization within sap fico. - collaborate with cross-functional teams to ensure seamless integration and data flow across modules. required skills and qualifications to be considered for this role, you must have: - a minimum of 5 years of sap experience in fico. - excellent understanding of integration touchpoints. - prior experience in ams (application management services) is desired. - strong oral and written communication skills. benefits we offer a challenging environment, where you will work with cutting-edge technologies in the world of consulting. we also have competitive benefits and multiple opportunities for professional growth. why join us we are a great place to work ...
Global it service delivery job concentrix, a global technology and services leader, is seeking a skilled professional to join our team as an it service delivery manager. this role will be responsible for building strong relationships with clients and delivering premier account management services. about the role: we are looking for a seasoned professional with 2-4 years of experience in technical sdm or related positions. the ideal candidate will have advanced english language skills, project management experience, and a bachelor's degree. the successful candidate will be able to build strong relationships with assigned clients and cnx business units, serve as the primary concentrix it contact, and deliver incident reports to clients per slas. key responsibilities: - builds strong relationships with assigned clients and cnx business units. - serves as the primary concentrix it contact for the client and internal business units. - responsible for all client it communications and conflict resolution. - prime interface with client during outage and recovery management of all severity 1 & 2 incidents (on call support 24x7 for sev1). - deliver incident reports to clients per slas. - coordinate change management requests/approvals with client and cnx operations. - analyze outages; identifying trends and continuous improvement opportunities to reduce cost, reduce downtime, and increase customer satisfaction. - address client concerns in an efficient and timely manner. - chair - daily/weekly/monthly client calls, followed by written minutes and actions. - partner with transiti...
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