OPERATIONS MANAGEMENT PROFESSIONAL - EKC-647

Operations manager job opportunity we are seeking a highly skilled and experienced operations manager to join our team. as an operations manager, you will play a critical role in overseeing and managing day-to-day operations to ensure efficient and effective delivery of services. - job description: - oversight and management: manage and supervise daily operations to ensure adherence to policies, client requirements, and service level agreements (slas). oversee multiple teams, including team leads and agents, ensuring optimal performance and productivity. - performance management: - monitor key performance indicators (kpis) and operational metrics to assess and improve performance. - conduct regular performance reviews and provide feedback to team members. - implement action plans to address performance issues and achieve performance targets. - client relationship management: - serve as the primary point of contact for clients, ensuring their needs are met and addressing any concerns or issues. - develop and maintain strong relationships with clients, understanding their business requirements and expectations. - prepare and present operational reports and performance updates to clients and senior management. - process improvement: - identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness. - develop and execute strategies to streamline operations, reduce costs, and improve service delivery. - facilitate regular process reviews and update standard operating procedures (sops) as needed. - team leadership and developme...