(M731) GLOBAL CLIENT RESOLUTION LEADER

Global client resolution senior manager job description the global client resolution senior manager plays a pivotal role in leading a diverse team of subject matter experts, ensuring the achievement of business kpis and delivering world-class client satisfaction. key responsibilities include: - providing leadership and guidance to foster growth and professional development among team members. - leading multiple concurrent high-visibility projects, managing resources effectively to achieve optimal outcomes and support business growth strategies. - analyzing visa and client data to identify performance gaps and improvement opportunities. - preparing and presenting project proposals tailored to client needs, overseeing project setup, and managing execution of regional strategy and operational initiatives. qualifications and requirements - bachelor's degree with at least 7 years of professional experience and 4 years of leadership experience in global support operations. - extensive project management experience with a proven ability to oversee critical projects from initiation through implementation and ongoing performance monitoring. - expert understanding of payment industry standards and adaptation to ai tools. - executive level interpersonal and communication skills, as well as the ability to collaborate and negotiate with customers and staff at all levels. additional information visa is an equal opportunity employer. qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gend...