IT SERVICE DELIVERY LEADER - [NY-211]

Job title: supervisor, field service engineering this role involves overseeing and executing the vision for delivering exceptional front-line it service to all internal clients within a defined geography. the goal is to support maximum revenue generation by ensuring continuously available commercial applications and low-cost operations. 1. the supervisor will lead roles globally, optimizing processes, staffing, technology, and communications to meet equipment needs in a timely manner. 2. they will work with the client management team to upgrade hardware, operating systems, and other core software components, maintaining technology specific to logistics centers and providing training as needed. 3. additionally, this role requires resolving incidents and other requests to a high level of quality and customer satisfaction. key responsibilities: - develop and execute a strategic plan for it service delivery - lead cross-functional teams to optimize processes and improve efficiency - maintain effective communication with clients and stakeholders - ensure timely and error-free installations, order processing, and inventory management - resolve complex technical issues and provide expert-level support qualifications and skills: - proven experience in field service engineering or a related field - strong leadership and problem-solving skills - ability to communicate effectively with technical and non-technical stakeholders - experience with process optimization and improvement methodologies - knowledge of it service management best practices benefits: - opportunities for ca...