Job title: cx relationship coordinator description: this role involves working directly with the cx & relationship manager for the spanish speaking latam region to manage various bpos. the ideal candidate must have strong communication, interpersonal, and analytical skills. key responsibilities: - vendor communication: managing day-to-day communication between didi and vendors (bpo), ensuring the replication of our culture and values. - kpi tracking: monitoring kpis from the customer experience operation, ensuring that performance meets our very high standards. - stakeholder engagement: engaging with both internal and external analysts, proactively making processes easier for everyone involved. - process improvement: generating insights and continually reviewing and improving processes and tools that directly impact user experience. - bpo reporting: validating all reports from bpos, focusing on efficiency and cost. requirements: - bachelor's degree. - advanced / fluent english. - experience in customer service / experience areas. (bpo operations management) - ability to interact and influence internal and external partners. - effective time and team management and organization skills. - excellent oral and written communication skills. - ability to look at results, analyze data, participate on decision making. why join us: - we create user value. - we strive to always create valuable experiences for our users in everything we do. - we are data-driven. - we are strong believers in making informed decisions. benefits: - win-win collaboration. - success is a team spo...
Job description we are seeking a highly skilled and organized professional to fill the role of space planning and construction coordinator. the ideal candidate will have a strong background in space planning, construction coordination, and lease administration, with excellent project management skills and the ability to manage multiple projects simultaneously. this is an exciting opportunity for someone who is passionate about creating efficient and effective work environments that meet the needs of our teams. - space planning: analyze space requirements and develop optimized space plans that ensure maximum efficiency and productivity. - collaborate with various departments to understand their space needs and ensure seamless integration. - maintain and update floor plans and space allocation records to ensure accuracy and compliance. beyond the technical aspects, the successful candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, stakeholders, and external partners. required skills and qualifications - bachelor's degree in architecture, engineering, facilities management, or a related field. - minimum 3 years of experience in space planning, construction coordination, and lease administration. - strong project management skills with the ability to manage multiple projects concurrently. - excellent communication and interpersonal skills. - proficiency in cad software, bim software, and other space planning tools. - knowledge of building codes, regulations, and safety standards. bene...
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