SENIOR CLIENT ONBOARDING SPECIALIST (S036)

The client onboarding professional is a developing role. the job holder will apply project management methodologies to assigned client-facing projects and contribute to the improvement of operational client onboarding processes. responsibilities: - to lead the implementation of all onboarding deals in line with project management methodology and have end-to-end management of dedicated client deal portfolio enhancing the client on-boarding experience. - oversight of all client onboarding activity end-to-end (including standard, low complexity and complex account opening, account maintenance, product, and technical onboarding deals). ensure the solution meets the clients expectations and is line with contractual obligations and agreements - support clients through their onboarding journey – responding to technical queries, set up/entitle client profiles as per requirements, support client testing and migration to live production. - co-ordinate with sales, product management, client services and operations partners to deliver the client deals and ensure client satisfaction – navigate bank on behalf of client, leveraging global resources and escalation channels as required to ensure smooth delivery. - serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. closely manage the expectations of the client organization. - develop and maintain a customized project plan tailored to client's requirements, outlining deliverables, milestones, critical path items and actions - esta...