The customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities answer customer calls regarding client services (passports and visas). meet all agent kpis including call efficiency, quality, quantity, and nps customer satisfaction scores. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. walk customers through the process and educate them on the requirements. educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passports. resolve customer concerns through a one call resolution approach. listen carefully to our customers to ensure appropriate responses. tactfully handle upset customers with empathy. mirror service offerings to travel needs – offer upgrades/downgrades appropriately. communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. input all concerns or suggestions for company follow-up, as well as survey responses. adhere to department guidelines when servicing our customers. complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. notify management of problems or trends and provide feedback both via email and noting customer accounts. transfer calls to...
Job summary the sr. accountant is a senior-level position reporting directly to the accounting supervisor. the senior accountant is responsible for managing and overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and providing guidance to other members of the accounting team. the senior accountant also assists in the development and implementation of accounting policies, procedures, and controls to ensure the organization's financial operations complywith generally accepted accounting principles (ifrs-gaap).the sr. accountant must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. responsibilities oversee the day-to-day operations of the client’s accounting department, including managing.the general ledger, accounts payable, accounts receivable, and payroll functions. ensure timely and accurate financial reporting by preparing and reviewing financial statements, including balance sheets, income statements, and cash flow statements. ensure compliance with ifrs-gaap and other regulatory requirements by maintaining up-todateknowledge of accounting principles and standards and keeping abreast of changes in accounting regulations and industry trends. develop and implement accounting policies, procedures, and controls to ensure the accuracy and completeness of financial data, including reviewing and updating accounting manuals and processes as needed. work closely with other departments, ...
Job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as a senior benefits analyst (tier 2) and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities investigate and resolve benefit variances documented in our crm system (client space) build and maintain strong relationships with benefit carriers for efficient issue resolution collaborate with benefits accounting and operations teams to ensure seamless communication own the resolution process for benefit reconciliation discrepancies conduct detailed audits of benefit plans as needed recommend process improvements to management maintain accurate documentation in line with records retention policies skills and experience qualifications bachelor’s degree preferred (or equivalent experience) 2+ years in a benefits-related role, with experience supporting u.s.-based clients prior experience in a peo environment, especially in benefits or accounting, is a plus skills & competencies advanced level of e...
Job summary the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth 2.0, oidc, scim). experience...
Job summary the sr cash app clerk reports directly to the accounts receivable supervisor. the cash application function consists of clerical and administrative services to ensure the accurate, timely and efficient posting and reconciliation of cash and non-cash payments to customer accounts. responsibilities oversee and execute the daily cash application process, ensuring accurate and timely recording of incoming payments across multiple channels, including checks, electronic funds transfers, and credit card payments. review and verify payment documentation, such as remittance advice, invoices, and bank statements, to allocate funds accurately to customer accounts. mentor a team of cash application clerks, providing guidance, training, and support to ensure efficient and accurate processing of transactions. perform complex reconciliations of cash receipts, identifying and resolving discrepancies or variances in a timely manner. collaborate with internal departments, such as accounts receivable, to address paymentrelated inquiries, resolve issues, and provide exceptional customer service. conduct regular audits of cash application processes to identify areas for improvement, implement best practices, and ensure compliance with company policies and procedures. monitor and manage unapplied cash balances, actively working to resolve outstanding items and minimize the risk of misallocations. prepare and present comprehensive reports on cash application activities, including cash receipts, unapplied cash, and reconciliation status, to management and stakeholders. stay updated on ...
Job summary the cash app clerk reports directly to the accounts receivable supervisor. the cash application function consists of clerical and administrative services to ensure the accurate, timely and efficient posting and reconciliation of cash and non-cash payments to customer accounts. responsibilities oversee and execute the daily cash application process, ensuring accurate and timely recording of incoming payments across multiple channels, including checks, electronic funds transfers, and credit card payments. review and verify payment documentation, such as remittance advice, invoices, and bank statements, to allocate funds accurately to customer accounts. mentor a team of cash application clerks, providing guidance, training, and support to ensure efficient and accurate processing of transactions. perform complex reconciliations of cash receipts, identifying and resolving discrepancies or variances in a timely manner. collaborate with internal departments, such as accounts receivable, to address paymentrelated inquiries, resolve issues, and provide exceptional customer service. conduct regular audits of cash application processes to identify areas for improvement, implement best practices, and ensure compliance with company policies and procedures. monitor and manage unapplied cash balances, actively working to resolve outstanding items and minimize the risk of misallocations. prepare and present comprehensive reports on cash application activities, including cash receipts, unapplied cash, and reconciliation status, to management and stakeholders. stay updated on ind...
Job summary the retail analyst level i is the first point of contact for the users who call our it service desk. the retail analyst level i answers incoming calls, tracks all information in a call tracking system, troubleshoots basic end user issues on various software applications, hardware, pos systems and provide basic desktop support. the retail analyst level i escalates unresolved problem/issues/requests to the proper tier 2 and tier 3 support teams. responsibilities incident/request/problem/knowledge management. perform incident and request queue management for auxis clients and assign the tickets as appropriate. provide first-level contact, convey resolutions to customer issues and follow up. properly escalate unresolved queries to the next level of support. utilize excellent customer service skills and exceed customers’ expectations. ensure proper recording, documentation and closure. recommended procedure modifications or improvements. acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s). additional responsibilities include: comply and adhere to auxis operational processes and security policies. use of auxis service management tools for incident, problem, change and configuration management. use of auxis monitoring and management tools for the devices and infrastructure applications. attend all operational and project (ad-hoc) relat...
Job summary the patching operations center analyst will be responsible for server os patch deployment as well as patching standards and processes, to maintain server health across the enterprise environment, while ensuring high levels of system availability according to best practices, while ensuring high levels of system availability and performance. responsibilities execute the patch management program across the client’s infrastructure. oversee, track, and schedule all server patches. deploy critical and security patches to maintain high system performance, availability, and security. evaluate and review patches before and after installation. update and maintain enterprise patch maintenance windows. create and maintain operational procedures to ensure patching success rates and act as the main point of communication for security patching. interface with customers and management to conduct reviews and provide reporting on patching status, identifying trends to improve the overall health of the environment. maintain ticket queues for new patching or change requests. escalate issues for resolution to appropriate teams when necessary. understand alerts for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks. react to events to maintain the highest level of systems and infrastructure availability. work closely with the it service desk, engineering team, and vendors to expedite outage resolution. skills and experience experience: experience with the basic administration of windows servers, including a fundamental un...
Job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for thisfunction. the staff accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (gaap-ifrs) and other regulatory requirements. responsibilities maintain the general ledger by recording transactions, ensuring accuracy and completeness, andreconciling accounts. assist in preparing financial statements, including balance sheets, income statements, and cashflow statements, ensuring accuracy and completeness. support the month-end and year-end close processes by preparing journal entries andreconciling accounts. assist in maintaining and updating accounting policies, procedures, and controls to ensurecompliance with gaap ifrs-and other regulatory requirements. participate in special projects, such as audits, budgeting, and forecasting, as assigned bymanagement. respond to inquiries from other departments and external parties regarding accounting-relatedmatters. support the accounting team with other duties as needed. skills and experience general requirements bachelor's degree in accounting career. 3+ years of experience in accounting or finance. knowledge of gaap and ifrs and other accounti...
Job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our business, helping leaders to make data-informed decisions about our operational business processes. this role offers a unique opportunity to blend strategic thinking with hands-on execution, requiring business orientation, tech-savvy, and strong communication skills. you’ll drive consistency and collaboration across gbs and it in all aspects of operational data and analytics. you will be a key member of the team building, implementing, and maintaining the infrastructure needed to help leaders answer key questions about our business, priorities, and people. this role allows you to influence how efficient the operational environment is and needs someone with an internal drive, who is always looking for ways to innovate. responsibilities ● partner with business leaders to establish a robust framework for data collection, analysis, and reporting. ● provide insights into key talent metrics: collaborate and develop a set of operational performance indicators to analyze and interpret data to identify trends, pinpoint issues, and forecast potential challenges or opportunities related to the gbs processes and workflows. ● ensure data integrity: maintain data accuracy and implement data governance practices. ● collaborate cross-functionally: partner with team members to support data-informed decision-making processes. ● create and maintain...
Job summary the accounts receivable supervisor will be responsible for overseeing and managing the accounts receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. the ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. this role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients. responsibilities service delivery management manage the day-to-day operations of the accounts receivable department, including invoice generation, posting of payments, and collections activities. ensure timely and accurate billing and invoicing, reviewing invoices for accuracy, completeness, and compliance with company policies and client requirements. monitor accounts receivable aging and take necessary actions to minimize overdue payments, including initiating collection efforts and coordinating with relevant stakeholders. review and reconcile accounts receivable sub-ledger to general ledger, investigating and resolving any discrepancies or issues. support team leads by acting as a backup. ensure scope of services assigned to the account are completed timely, accurately, and within productivity standards. support internal and external audits, providing necessary documentation, addressing audit inquiries, and ensuring compliance with audit requirements. collaborate with cross-functional client teams, such as sales, operations, and finance, to resolve billi...
Job summary the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology trends. also, will be responsible for leading the establishment of the business process outsourcing (“bpo”) operations for assigned clients, both existing operations as well as newly migrated accounts. responsibilities including working with the migration team on the transition of bpo functions from new clients to auxis’ colombia service center for multiple locations (bogotá, barranquilla, medellin), as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties also include managing the full range of day-to-day bpo services and operations, primarily focusing on a range of back office services, including accounting, accounts payable, accounts receivable, treasury and other related functions. this position will likely require travel to auxis or client sites that are located outside of colombia. responsibilities ongoing bpo management provide ongoing guidance and oversight on business process and operational best practices, key performance indicators, market and industry trends and other performance and cost drivers related to in scope processes. serve as interface to client management on all related operational matters. maintain regular communication with auxis executive and bpo management on all client activities, performance, issues, risks and sla and regulatory com...
Job summary a proficient atlassian administrator with strong expertise in managing and optimizing jira (some confluence) in complex enterprise environments. skilled in workflow customization, permission schemes, automation rules, plugin management, and system integrations. experienced in supporting agile teams, ensuring platform performance, enforcing governance, and delivering user training and documentation. proven ability to collaborate with cross-functional teams to align tools with business processes and improve operational efficiency. responsibilities administer and support jira software, jira service management, and confluence across multiple projects and teams. design, configure, and maintain custom workflows, screens, fields, and permissions in jira. manage jira user permissions, project roles, and group memberships. develop and maintain dashboards, filters, and reports to meet stakeholder needs. evaluate and implement jira plugins/add-ons and integrations with third-party tools. collaborate with cross-functional teams to gather requirements and translate them into effective jira solutions. perform routine audits, system maintenance, and upgrades. provide user support and training on atlassian tools. ensure adherence to best practices and maintain system documentation. monitor and resolve performance or functional issues related to the atlassian platform. skills and experience required: 2+ years of hands-on experience administering jira and confluence in a professional environment. strong understanding of jira configuration elements: workflows, custom fields, permi...
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