Job summary the senior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple a...
Job summary the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology tre...
Job summary as an automation developer i, you will beresponsible for the design, development, and delivery of rpa, idp,bi, and other solutions to our clients. utilize recognized methodsto deliver work products in the following areas of the applicationdevelopment lifecycle (design, construction, system and integrationtesting, implementation, and support and maintenance) addressingcomplex business/technical requirements. responsibilities - worksclosely with senior developer and solution architect inunderstanding the functional and technical design. - creates andmaintains process definition documents (pdd) with supervision frombusiness analysts as needed. - develops and configures automationprocesses as per the solution design document (sdd) to meet definedrequirements in adherence to best practices. - complies with andhelps enforce design and coding standards, policies, andprocedures. - ensures quality of coded components by performingthorough unit testing. - analyzes, understands, and documents thebusiness processes in detail where required. - works within projectplanning constraints, communicating any identified project risksand issues to the delivery/project manager accordingly andproviding inputs to the change control process. - collaborates withoperations team to stabilize, enhance, or fix automations. skillsand experience must haves: - english – spanish language (oral andwriting 85 % or higher), (b2+ or above). - 1+ years of experiencein related field. - high school diploma. - ability to build a robotwith direction & guidance. - 6+ months of experience in uipath. - u...
Job summary the care center analyst will provideprofessional business and customer service support, bothindividually and as part of a project team, with a focus onassisting auxis managed services and customer service clients toensure high levels of customer satisfaction and productivity. thisrole will provide direct support for all inbound calls, emails,chats, text messages, etc., answering product and service-relatedquestions and providing the necessary support to resolve theirsituation. responsibilities - deliver first contact resolution. -professionally handle high volume inbound calls in a timely manner. - follow specific communication guidelines and escalation protocolwhile handling calls by topic. - identify customer and worksiteemployee needs, clarify information as needed, research everyissue, and provide solutions and/or alternatives for resolution. -seize opportunities to gently educate clients and worksiteemployees on client’s offerings and online employee portalfunctionality. - build positive and professional relationships, andfurther impress customers by going the extra mile. - must be ableto communicate conversations through note taking and shorthand. -maintain required documentation for client and worksite employeecalls within applicable systems. - provide executive leadershipadministrative support as needed. - meet all agent kpi’s includingcall efficiency, quality, quantity and nps customer satisfactionscores. - treat people with respect under all circumstances,instill trust in others, and uphold the values of the organization. - listen carefully to ...
Staff accountant location co-bogotá | co-barranquilla posted date 2 weeks ago(12/28/2023 4:48 pm) job id 2023-3046 # positions 1 category fao job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for this function. the staff accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (gaap-ifrs) and other regulatory requirements. responsibilities maintain the general ledger by recording transactions, ensuring accuracy and completeness, and reconciling accounts. assist in preparing financial statements, including balance sheets, income statements, and cash flow statements, ensuring accuracy and completeness. support the month-end and year-end close processes by preparing journal entries and reconciling accounts. assist in maintaining and updating accounting policies, procedures, and controls to ensure compliance with gaap ifrs-and other regulatory requirements. participate in special projects, such as audits, budgeting, and forecasting, as assigned by management. respond to inquiries from other departments and external parties regarding accounting-related matters. support the accounting team with other duties as needed. skills and experience...
Account receivable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:23 pm) job id 2023-3044 # positions 3 category fao job summary as an accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities generate accurate and timely client invoices based on contract terms and billing schedules. review and verify invoices for accuracy, completeness, and adherence to company policies. coordinate with internal teams to obtain necessary information for invoicing. address client inquiries related to invoices promptly and professionally. monitor and manage outstanding receivables for multiple client accounts. ensure timely and accurate application of payments received. investigate and resolve discrepancies or issues related to payments and client accounts. follow up with clients on overdue payments through calls, emails, or other communication channels. maintain accurate records of client payments, adjustments, and collection activities. collaborate with clients to establish and communicate payment terms and schedules. monitor and analyze cash flow trends and aging reports to identify potential collection issues. recommend and implement strateg...
Jr. service desk analyst (nightshift) location co-barranquilla posted date 3 hours ago(1/16/2024 1:08 pm) job id 2024-3086 # positions 1 category ito job summary the junior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this junior role, the analyst initially focuses on a single account, gradually building expertise before handling multiple accounts. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. serve as the initial point of contact for customers and provide solutions to their issues. escalate unresolved queries to the next level of support as needed. guide customers through troubleshooting process effectively follow up with customers to ensure high-level satisfaction and issue resolution. exceed customer expectations by delivering exceptional customer service. maintain detailed case records, documentation, and ensure cases are closed efficiently. identify and recommend procedure modifications o...
Soc analyst location co-barranquilla posted date 10 hours ago(1/12/2024 5:34 pm) job id 2024-3088 # positions 1 category ito job summary the soc analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support security threat incidents. responsibilities provide l1/l2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks. understand services of microsoft windows server os, such as dhcp, dns, ad, and ca. proactively ensure the highest level of systems and infrastructure availability. work with client application teams to resolve operating system, availability and performance related issues. monitor security, backup, and redundancy with systems according to predefined set of standards. work closely with and in support of the it service desk, engineering team and vendors to expedite issue resolution. review logs of events regularly depending on their organization/clients’ requirements. proper administration of assigned tickets including, documentation, updating, managing ticket performance. identify opportunities for alert reduction and automation. contribute to the enhancement of standard operational procedure documentation. identify alert patterns and suggest solutions. properly identify, manage, prioritize and document security threat incidents. skills and experience english – spanish language (oral and writing 85 % or higher), (b2+ or above). 1+ years...
Accounts payable lead location co-bogotá posted date 2 weeks ago(12/28/2023 1:49 pm) job id 2023-3038 # positions 1 category fao job summary the individual will be responsible for functionally leading the establishment of the accounts payable business process outsourcing (“bpo”) operations for a multi-national enterprise with operations in the united states. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties include supervising the full range of day-to-day accounts payable operations, primarily focusing on providing timely and accurate services for invoice and expense account and payment processing, exception handling, vendor and inter-departmental communication, issue resolution, employees’ development and reporting. responsibilities service delivery management serve as the primary point of contact for escalated issues, inquiries, and complex problem resolution related to accounts payable. review, process, and approve invoices, ensuring adherence to company policies, procedures, and financial controls. verify invoices for accuracy, appropriate documentation, approvals, and general ledger coding. coordinate with vendors, suppliers, and internal stakeholders to resolve payment discrepancies, invoice disputes, and other accounts payable-related issues. develop and maintain relationships with key vendors, negotiating favorable payment terms, disc...
Auxis colombia - virtual job fair location cr | co-barranquilla | co-bogotá posted date 1 hour ago(1/16/2024 11:02 am) job id 2024-3085 # positions 20 category admin job summary complete our online application to receive an invitation to our job fair from january 29th to february 2nd! during this virtual event, you will have the opportunity to have one-on-one sessions with the recruiting team, gain insight into our different functions, and learn about our core values and what you can expect from auxis’ unique culture. we currently have openings in the following positions : customer service agents (20) customer service analyst mandarin (1) staff accountant (5) auditor (1) accounts payable clerk (10) accounts recievable clerk (10) senior accountant (5) collections analyst (3) accounting clerk (10) accounts payable/receivable supervisor (1) accounts receivable lead (1) accounts payable lead (1) senior accounts receivable clerk (2) retail analyst level i (5) service desk level i (5) junior rpa (3) benefits - permanent contract (health, pension, layoffs) - prepaid medical plan - life insurance plan - career plan. - training and development programs. - employee recognition program. - paid time off and family-paid leave. - paid day off for your birthday! - auxis english internal program - referral program. -hybrid positions. responsibilities auxis is a management consulting and outsourcing firm focused on helping senior executives achieve peak performance in their back office so they can become more scalable, cost-effective and innovative. our areas of focus include: nea...
Customer service supervisor location co-barranquilla posted date 2 hours ago(12/7/2023 2:00 pm) job id 2023-3011 # positions 1 category business support job summary the supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the person will provide support, direction, monitoring, and coaching to the assigned team in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, this person will work with team leads to monitor overall team performance, including achieving target transactional volume and quality measures, by the contractual and operational standards of the account. the supervisor will establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. in this capacity, the supervisor will also be directly involved in handling escalated issues related to customer calls and related transactional activity responsibilities team supervision: serve as the “go-to” person on the customer service team, providing support and subject matter knowledge to other team members, as required. support team leads and agents on the escalations of questions and issues related to processes and brand standards. establish and administer team schedules to ensure the required coverage and service level compliance. work with team leads to prepare service level reports and pr...
Senior accounts payable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:37 pm) job id 2023-3040 # positions 1 category fao job summary the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoices and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. responsibilities review, process, and code invoices accurately and efficiently, ensuring compliance with company policies and procedures. verify invoices for appropriate documentation, approvals, and accurate general ledger coding. resolve complex issues and discrepancies related to invoices, payments, and vendor accounts. coordinate with vendors and suppliers to address inquiries, resolve disputes, and ensure timely and accurate payments. prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and adherence to payment terms. reconcile vendor statements and proactively follow up on outstanding balances or discrepancies. analyze...
Collections analyst location cr-h-costa rica | co-barranquilla | co-bogotá posted date 1 week ago(1/3/2024 1:57 pm) job id 2024-3074 # positions 1 category fao job summary as a collections clerk, you will be responsible for handling the collections process on behalf of our clients. your primary goal will be to ensure timely and accurate collection of outstanding payments from customers, while maintaining strong relationships and providing excellent customer service. the ideal candidate will have a solid understanding of collections procedures, strong communication skills, and the ability to work efficiently in a fast-paced environment. responsibilities manage a portfolio of client accounts and perform collections activities to ensure timely payment of outstanding invoices. utilize various communication channels (phone, email, mail) to contact customers and address payment delinquencies, negotiate payment arrangements, and resolve outstanding issues. document all collection activities, including customer interactions, payment commitments, and updates on account statuses, using our internal systems. follow company and client-specific collections policies and procedures, ensuring compliance with industry regulations and guidelines. collaborate with internal teams, such as client services and accounting, to obtain necessary information, resolve disputes, and provide updates on collection efforts. provide exceptional customer service by promptly responding to customer inquiries and addressing concerns related to billing and payment. generate regular reports on collections perfor...
Accounts payable/receivable supervisor location co-bogotá posted date 2 weeks ago(12/28/2023 1:45 pm) job id 2023-3045 # positions 1 category fao job summary the main purpose of this function is to ensure that all receivables and payables are managed efficiently and effectively, in accordance with established service levels and other contractual requirements. on the ap side the individual will be responsible for the oversight of the scanning, indexing, coding, approvals and processing of vendor invoices, processing of vendor payments, invoice matching processing, good receipt troubleshooting. the accounts payable supervisor should focus on ensuring the overall quality and efficiency of the accounts payable processing area and serve as the primary liaison to client accounts payable management. in addition, the accounts payable supervisor will actively participate in all transactional activities, including invoice processing from the po conception to the payment execution. on the ar side the supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. the ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. this role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients. responsibilities service delivery management review, process, and approve invoices, ensuring compliance...
Accounting clerk - gl location co-barranquilla | co-bogotá posted date 2 weeks ago(12/29/2023 9:01 am) job id 2023-2981 # positions 3 category business support job summary the individual will be responsible for ensuring that all accounting transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for related tasks associated with accounting transactions to journals, ledgers and other records. will work directly with the sr. accounting clerk and staff accountant managing and resolving issues as well as following up on open items for the accounts assigned. will be responsible to perform the month end close activities assigned on time. responsibilities service delivery achieve service delivery goals based on sla with customers, quality and productivity. assist in creation and maintenance of process documentation for customers operational performance assist with the core monthly assigned activities per function in the finance and accounting area ensure compliance of internal and customer´s policies and controls innovation and performance improvement support improvement initiatives aimed to gain efficiency in the account career and development meet with the assigned training and development plan skills and experience english – spanish language (oral and writing 80 % or higher), (b2 or above). technical degree in finance or accounting, or current student of a bachelor's degree in business administration, finance, accounting or a related field. general...
Customer service analyst location co-barranquilla posted date 19 hours ago(12/13/2023 2:20 pm) job id 2023-3010 # positions 29 category business support job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity responsibilities • answer customer calls regarding client services (passports and visas) • meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. • treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. • walk customers through the process and educate them on the requirements. • educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. • resolve customer concerns through a one call resolution vision. • listen carefully to our customers to ensure appropriate responses. • tactfully handle upset customers with empathy. • mirror service offerings to travel needs – offer upgrades/downgrades appropriately. • communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. • input all concerns or suggestions for company follow-up, as well as survey responses. • adhere to department guidelines when servicing our customers. • complete the necessary follow-up actions to notify the a...
Auditor location co-barranquilla | co-bogotá posted date 1 month ago(11/28/2023 7:26 am) job id 2023-2991 # positions 1 category fao job summary the auditor plays a vital role in conducting financial, operational, and compliance audits within the organization. work under the guidance of the audit manager and audit supervisor to evaluate internal controls, assess risks, and provide recommendations to enhance processes and mitigate risks. the auditor is responsible for executing audit procedures, documenting findings, and contributing to the preparation of audit reports. responsibilities execute audit procedures in accordance with established audit plans and objectives. evaluate the effectiveness of internal controls, risk management, and governance processes. review financial statements, operational processes, and compliance with regulations. identify control deficiencies, process inefficiencies, and areas of risk. document audit findings and prepare work papers in a clear and organized manner. assist in the preparation of audit reports, including recommendations for improvement. collaborate with team members to address audit findings and implement corrective actions. stay updated on relevant regulations, accounting standards, and auditing practices. utilize audit software and data analytics tools to enhance audit procedures. contribute to the development and improvement of audit programs and procedures. skills and experience technical thorough knowledge of auditing principles, practices, and methodologies. proficiency in using data analytics tools and audit software to anal...
Accounts payable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:57 pm) job id 2023-3042 # positions 3 category fao job summary the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoice and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center. responsibilities process and code invoices accurately and efficiently, ensuring adherence to company policies and procedures. review and verify invoices for appropriate documentation and approvals. communicate with vendors and suppliers to resolve any discrepancies or issues related to invoices or payments. prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and timeliness. reconcile vendor statements and resolve any outstanding balances or discrepancies. maintain accurate and organized financial records, including invoices, payment documents, and related correspondence. assist in month-end and year-end closing processes, including reconciling accounts payable transactions and preparing reports as needed. collaborate with other departments, such as pu...
Senior accounts receivable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:08 pm) job id 2023-3041 # positions 1 category fao job summary as a sr. accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong ar expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities generate accurate and timely client invoices based on contract terms and billing schedules. review and verify invoices for accuracy, completeness, and adherence to company policies. coordinate with internal teams to obtain necessary information for invoicing. address client inquiries related to invoices promptly and professionally. monitor and manage outstanding receivables for multiple client accounts. ensure timely and accurate application of payments received. investigate and resolve discrepancies or issues related to payments and client accounts. as a subject matter expert, provide support and coaching to the more junior ar clerks with inquiries related to the ar process follow up with clients on overdue payments through calls, emails, or other communication channels. maintain accurate records of client payments, adjustments, and collection activities. collaborate with clients to establish and communicate paym...
Customer service team lead location co-barranquilla posted date 26 minutes ago(12/14/2023 4:27 pm) job id 2023-3012 # positions 2 category business support job summary the team lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the team lead will provide support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, the team lead will work with the customer service supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. the lead will work with the supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. responsibilities team lead plays a critical role in managing the daily operation of a local team of 10+ professionals servicing international clients. manages team productivity and utilization-focused on client-specific kpis and goals set by auxis management. designs and implements process improvements. support the administration of management tasks associated with payroll, separations, leaves of absence (loa), short term disability (std), and on-boarding of new hires. monitor overall team workload and reallocate/delegate tasks as necessary t...
Accounts receivable lead location co-bogotá posted date 2 weeks ago(12/28/2023 1:49 pm) job id 2023-3039 # positions 1 category fao job summary as an accounts receivable lead, you will play a critical role in managing the accounts receivable function for our clients. you will oversee a team of accounts receivable specialists and ensure the accurate and timely processing of invoices, collections, and client payment reconciliations. the ideal candidate will possess strong leadership skills, excellent attention to detail, and a deep understanding of accounts receivable processes in an outsourcing environment. responsibilities service delivery management lead the accounts receivable function for our clients, overseeing the end-to-end process including invoice generation, payment application, collections, and client account reconciliation. collaborate with the client team to generate accurate and timely client invoices based on agreedupon terms, contract milestones, or project deliverables. validate billing details, including rates, quantities, and expenses. coordinate with clients to resolve any billing discrepancies and maintain comprehensive documentation. develop and implement effective collection strategies to minimize outstanding receivables and optimize cash flow. monitor client accounts, proactively communicate with clients regarding overdue payments, and escalate issues as necessary. apply client payments accurately and efficiently, reconciling any discrepancies and ensuring proper allocation. serve as the primary point of contact for escalated issues, inquiries, and co...
Accounts payable clerk location co-barranquilla posted date 3 weeks ago(12/18/2023 10:10 am) job id 2023-3014 # positions 5 category fao job summary the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoice and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities responsibilities process and code invoices accurately and efficiently, ensuring adherence to company policies and procedures. review and verify invoices for appropriate documentation and approvals. communicate with vendors and suppliers to resolve any discrepancies or issues related to invoices or payments. prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and timeliness. reconcile vendor statements and resolve any outstanding balances or discrepancies. maintain accurate and organized financial records, including invoices, payment documents, and related correspondence. assist in month-end and year-end closing processes, including reconciling accounts payable transactions and preparing reports as needed. collaborate with other departments, such as purchasing and receiving, to ensure proper documentation and approval for purchases. respond to inter...
Customer service analyst mandarin location co-barranquilla posted date 4 hours ago(12/26/2023 10:03 am) job id 2023-3025 # positions 1 category customer service job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints. keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. check to ensure that appropriate changes were made to resolve customers' problems. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. refer unresolved customer grievances to designated departments for further investigation. determine charges for services requested, collect payments, and/or arrange for billing. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could incr...
Job summary the care center analyst will provideprofessional business and customer service support, bothindividually and as part of a project team, with a focus onassisting auxis managed services and customer service clients toensure high levels of customer satisfaction and productivity. thisrole will provide direct support for all inbound calls, emails,chats, text messages, etc., answering product and service-relatedquestions and providing the necessary support to resolve theirsituation. responsibilities - deliver first contact resolution. -professionally handle high volume inbound calls in a timely manner. - follow specific communication guidelines and escalation protocolwhile handling calls by topic. - identify customer and worksiteemployee needs, clarify information as needed, research everyissue, and provide solutions and/or alternatives for resolution. -seize opportunities to gently educate clients and worksiteemployees on client’s offerings and online employee portalfunctionality. - build positive and professional relationships, andfurther impress customers by going the extra mile. - must be ableto communicate conversations through note taking and shorthand. -maintain required documentation for client and worksite employeecalls within applicable systems. - provide executive leadershipadministrative support as needed. - meet all agent kpi’s includingcall efficiency, quality, quantity and nps customer satisfactionscores. - treat people with respect under all circumstances,instill trust in others, and uphold the values of the organization. - listen carefully to ...
Job summaryas a senior developer specializing in ai and automation, you will play a critical role in designing, developing, and implementing cutting-edge solutions that optimize business processes within an outsourcing business environment. you will work closely with business analysts and other stakeholders to translate business requirements into scalable, high-performance applications and integrations. your expertise in modern technologies such as python, node.js, azure, and various automation tools will drive the success of our ai initiatives.responsibilitiesdesign and develop robust, scalable ai and automation solutions using python, node.js, and azure technologies.create and deploy azure functions to automate business processes and integrate with various third-party tools and databases.develop custom applications for mobile platforms, ensuring seamless integration with existing systems and databases.implement and manage api integrations with tools such as jira, sysaid, amazon connect, five9, and various databases like mongodb, azure cognos, firebase, and vector databases.ensure secure, reliable, and efficient data exchange between systems, enhancing the overall workflow and process automation.work closely with business analysts to understand and refine requirements, providing technical insights to shape the project direction.lead the development team, providing guidance, code reviews, and mentoring to ensure best practices and high-quality code.collaborate with uipath and ms power automate teams to leverage automation tools effectively, enhancing the organization’s auto...
Job summaryas an automation developer i, you will be responsible for the design, development, and delivery of rpa, idp, bi, and other solutions to our clients. utilize recognized methods to deliver work products in the following areas of the application development lifecycle (design, construction, system and integration testing, implementation, and support and maintenance) addressing complex business/technical requirements.responsibilitiesworks closely with senior developer and solution architect in understanding the functional and technical design.creates and maintains process definition documents (pdd) with supervision from business analysts as needed.develops and configures automation processes as per the solution design document (sdd) to meet defined requirements in adherence to best practices.complies with and helps enforce design and coding standards, policies, and procedures.ensures quality of coded components by performing thorough unit testing.analyzes, understands, and documents the business processes in detail where required.works within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.collaborates with operations team to stabilize, enhance, or fix automations.skills and experiencemust haves:english – spanish language (oral and writing 85 % or higher), (b2+ or above).1+ years of experience in related field.high school diploma.ability to build a robot with direction & guidance.6+ months of experience in uipath.uipath developers training...
Job summary the care center analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. this role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation. responsibilities - deliver first contact resolution. - professionally handle high volume inbound calls in a timely manner. - follow specific communication guidelines and escalation protocol while handling calls by topic. - identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution. - seize opportunities to gently educate clients and worksite employees on client’s offerings and online employee portal functionality. - build positive and professional relationships, and further impress customers by going the extra mile. - must be able to communicate conversations through note taking and shorthand. - maintain required documentation for client and worksite employee calls within applicable systems. - provide executive leadership administrative support as needed. - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - lis...
Job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our b...
Job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high le...
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