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SERVICE DESK ANALYST (L1) GRAVEYARD

Job summary the senior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple a...


SERVICE DESK ANALYST (L1) GRAVEYARD

Join to apply for the service desk analyst (l1) graveyard role at auxis 2 days ago be among the first 25 applicants join to apply for the service desk analyst (l1) graveyard role at auxis job summary the senior service desk analyst (l1) serves as the...


ACCOUNTS RECEIVABLE LEAD

Accounts receivable lead location co-bogotá posted date 2 weeks ago(12/28/2023 1:49 pm) job id 2023-3039 # positions 1 category fao job summary as an accounts receivable lead, you will play a critical role in managing the accounts receivable function for our clients. you will oversee a team of accounts receivable specialists and ensure the accurate and timely processing of invoices, collections, and client payment reconciliations. the ideal candidate will possess strong leadership skills, excellent attention to detail, and a deep understanding of accounts receivable processes in an outsourcing environment. responsibilities service delivery management lead the accounts receivable function for our clients, overseeing the end-to-end process including invoice generation, payment application, collections, and client account reconciliation. collaborate with the client team to generate accurate and timely client invoices based on agreedupon terms, contract milestones, or project deliverables. validate billing details, including rates, quantities, and expenses. coordinate with clients to resolve any billing discrepancies and maintain comprehensive documentation. develop and implement effective collection strategies to minimize outstanding receivables and optimize cash flow. monitor client accounts, proactively communicate with clients regarding overdue payments, and escalate issues as necessary. apply client payments accurately and efficiently, reconciling any discrepancies and ensuring proper allocation. serve as the primary point of contact for escalated issues, inquiries, and co...


INFORMATION SECURITY OPERATIONS ENGINEER III

Information security operations engineer iii join to apply for the information security operations engineer iii role at auxis continue with google continue with google information security operations engineer iii 2 months ago be among the first 25 applicants join to apply for the information security operations engineer iii role at auxis job summary
to support the organization’s mission, vision, and values by exhibiting the following characteristics: excellence and competence, collaboration, innovation, respect, commitment to our community, accountability and ownership. job summary
to support the organization’s mission, vision, and values by exhibiting the following characteristics: excellence and competence, collaboration, innovation, respect, commitment to our community, accountability and ownership. ensure that it systems and underlying infrastructure are implemented to “security in depth” standards and best practices. responsibilities
develop, document and implement a layered security platform and associated processes enabling core operational requirements for: network and host-based security applications and data security security monitoring & alerting access management ensure all firewalls, security devices, systems, databases, and applications are logging and that monitoring tools are alerting appropriately research new and emerging security attacks and develop techniques to identify these threats demonstrate extensive experience and knowledge of it security principles, techniques, and technologies and be able to build, install, and configure ...


RETAIL ANALYST LEVEL I

Job summary the retail analyst level i is the first point of contact for the users who call our it service desk. the retail analyst level i answers incoming calls, tracks all information in a call tracking system, troubleshoots basic end user issues on various software applications, hardware, pos systems and provide basic desktop support. the retail analyst level i escalates unresolved problem/issues/requests to the proper tier 2 and tier 3 support teams. responsibilities incident/request/problem/knowledge management. perform incident and request queue management for auxis clients and assign the tickets as appropriate. provide first-level contact, convey resolutions to customer issues and follow up. properly escalate unresolved queries to the next level of support. utilize excellent customer service skills and exceed customers’ expectations. ensure proper recording, documentation and closure. recommended procedure modifications or improvements. acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s). additional responsibilities include: comply and adhere to auxis operational processes and security policies. use of auxis service management tools for incident, problem, change and configuration management. use of auxis monitoring and management tools for the devices and infrastructure applications. attend all operational and project (ad-hoc) relat...


STAFF ACCOUNTANT

Staff accountant location co-bogotá | co-barranquilla posted date 2 weeks ago(12/28/2023 4:48 pm) job id 2023-3046 # positions 1 category fao job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for this function. the staff accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (gaap-ifrs) and other regulatory requirements. responsibilities maintain the general ledger by recording transactions, ensuring accuracy and completeness, and reconciling accounts. assist in preparing financial statements, including balance sheets, income statements, and cash flow statements, ensuring accuracy and completeness. support the month-end and year-end close processes by preparing journal entries and reconciling accounts. assist in maintaining and updating accounting policies, procedures, and controls to ensure compliance with gaap ifrs-and other regulatory requirements. participate in special projects, such as audits, budgeting, and forecasting, as assigned by management. respond to inquiries from other departments and external parties regarding accounting-related matters. support the accounting team with other duties as needed. skills and experience...


IT SUPPORT PROFESSIONAL - DL-765

We're seeking a highly skilled it professional to join our team as a technical support specialist. as the first point of contact for users, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely and efficient manner. your role will involve managing tickets, providing solutions, escalating unresolved queries, and maintaining detailed case records. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. your key responsibilities will include: - managing and organizing the incident and request queue for clients. - maintaining detailed case records, documentation, and ensuring cases are closed efficiently. - identifying and recommending procedure modifications or improvements. about this role this is a mid-senior level full-time position within our information technology department. if you have experience working with active directory, network-shared printers, and windows with shared drives, we'd love to hear from you! responsibilities - manage and organize the incident and request queue for auxis clients. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high...


ACCOUNTING CLERK - GL

Accounting clerk - gl location co-barranquilla | co-bogotá posted date 2 weeks ago(12/29/2023 9:01 am) job id 2023-2981 # positions 3 category business support job summary the individual will be responsible for ensuring that all accounting transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for related tasks associated with accounting transactions to journals, ledgers and other records. will work directly with the sr. accounting clerk and staff accountant managing and resolving issues as well as following up on open items for the accounts assigned. will be responsible to perform the month end close activities assigned on time. responsibilities service delivery ​ achieve service delivery goals based on sla with customers, quality and productivity. ​ assist in creation and maintenance of process documentation for customers ​ operational performance ​ assist with the core monthly assigned activities per function in the finance and accounting area​ ensure compliance of internal and customer´s policies and controls​ innovation and performance improvement ​ support improvement initiatives aimed to gain efficiency in the account ​ career and development ​ meet with the assigned training and development plan skills and experience english – spanish language (oral and writing 80 % or higher), (b2 or above). technical degree in finance or accounting, or current student of a bachelor's degree in business administration, finance, accounting or a related field. general...


SENIOR ACCOUNTS PAYABLE CLERK

Senior accounts payable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:37 pm) job id 2023-3040 # positions 1 category fao job summary the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoices and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. responsibilities review, process, and code invoices accurately and efficiently, ensuring compliance with company policies and procedures. verify invoices for appropriate documentation, approvals, and accurate general ledger coding. resolve complex issues and discrepancies related to invoices, payments, and vendor accounts. coordinate with vendors and suppliers to address inquiries, resolve disputes, and ensure timely and accurate payments. prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and adherence to payment terms. reconcile vendor statements and proactively follow up on outstanding balances or discrepancies. analyze...


CUSTOMER SERVICE ANALYST

Customer service analyst location co-barranquilla posted date 19 hours ago(12/13/2023 2:20 pm) job id 2023-3010 # positions 29 category business support job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity responsibilities • answer customer calls regarding client services (passports and visas) • meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. • treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. • walk customers through the process and educate them on the requirements. • educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. • resolve customer concerns through a one call resolution vision. • listen carefully to our customers to ensure appropriate responses. • tactfully handle upset customers with empathy. • mirror service offerings to travel needs – offer upgrades/downgrades appropriately. • communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. • input all concerns or suggestions for company follow-up, as well as survey responses. • adhere to department guidelines when servicing our customers. • complete the necessary follow-up actions to notify the a...


AUXIS COLOMBIA - VIRTUAL JOB FAIR

Auxis colombia - virtual job fair location cr | co-barranquilla | co-bogotá posted date 1 hour ago(1/16/2024 11:02 am) job id 2024-3085 # positions 20 category admin job summary complete our online application to receive an invitation to our job fair from january 29th to february 2nd! during this virtual event, you will have the opportunity to have one-on-one sessions with the recruiting team, gain insight into our different functions, and learn about our core values and what you can expect from auxis’ unique culture. we currently have openings in the following positions : customer service agents (20) customer service analyst mandarin (1) staff accountant (5) auditor (1) accounts payable clerk (10) accounts recievable clerk (10) senior accountant (5) collections analyst (3) accounting clerk (10) accounts payable/receivable supervisor (1) accounts receivable lead (1) accounts payable lead (1) senior accounts receivable clerk (2) retail analyst level i (5) service desk level i (5) junior rpa (3) benefits - permanent contract (health, pension, layoffs) - prepaid medical plan - life insurance plan - career plan. - training and development programs. - employee recognition program. - paid time off and family-paid leave. - paid day off for your birthday! - auxis english internal program - referral program. -hybrid positions. responsibilities auxis is a management consulting and outsourcing firm focused on helping senior executives achieve peak performance in their back office so they can become more scalable, cost-effective and innovative. our areas of focus include: nea...


RUEDA DE EMPLEO VIRTUAL INVEST IN BOGOTÁ

Se llevará a cabo la quinta rueda de empleo virtual invest in bogotá , en la que empresas de diferentes sectores presentarán más de 2700 vacantes en tecnología, video juegos, salud, retail, alimentos procesados, áreas administrativas y servicio al cliente para bogotá y el resto del país. la rueda de empleo se llevará a cabo el jueves 3 de junio y participarán entre otras empresas: bimbo, falabella, farmatodo, sutherland, jam city, espacolaser, auxis, nuvola business consulting, konecta, protección, heinsohn, folks y atento. se hará la presentación de la ruta de trabajo de bogotá trabaja. el evento es organizado por la cámara de comercio de bogotá, distrito capital, secretaría de desarrollo económico de bogotá, cluster software y ti e invest in bogotá. el evento no tiene ningún costo y podrán participar todas las personas interesadas previo registro en la página web: el evento se llevará a cabo desde las 8:30 a.m. hasta las 4:00 p.m. allí también encontrarán la agenda y conferencias que se realizarán ese día. para información de futuras convocatorias y ofertas laborales, los invitamos a seguirnos en las redes sociales en el comparta la información utilizando los botones de las redes sociales....


D681 SERVICE DESK ANALYSTGRAVEYARD

Job summary the senior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities - manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. - exceed customer expectations by delivering exceptional customer service. - maintain detailed case records, documentation, and ensure cases are closed efficiently. - identify and recommend procedure modifications or improvements. - update or create knowledge base articles to ensure accuracy in service desk procedure. - stay updated on relevant pr...


R-575 | SENIOR CASH APPLICATION CLERK

Job summary the sr cash app clerk reports directly to the accounts receivable supervisor. the cash application function consists of clerical and administrative services to ensure the accurate, timely and efficient posting and reconciliation of cash and non-cash payments to customer accounts. responsibilities - oversee and execute the daily cash application process, ensuring accurate and timely recording of incoming payments across multiple channels, including checks, electronic funds transfers, and credit card payments. - review and verify payment documentation, such as remittance advice, invoices, and bank statements, to allocate funds accurately to customer accounts. - mentor a team of cash application clerks, providing guidance, training, and support to ensure efficient and accurate processing of transactions. - perform complex reconciliations of cash receipts, identifying and resolving discrepancies or variances in a timely manner. - collaborate with internal departments, such as accounts receivable, to address paymentrelated inquiries, resolve issues, and provide exceptional customer service. - conduct regular audits of cash application processes to identify areas for improvement, implement best practices, and ensure compliance with company policies and procedures. - monitor and manage unapplied cash balances, actively working to resolve outstanding items and minimize the risk of misallocations. - prepare and present comprehensive reports on cash application activities, including cash receipts, unapplied cash, and reconciliation status, to management and s...


OKTA ENGINEER [RUB-433]

Job summary: **responsibilities**: - design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions.- implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.).- - maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access.- work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices.- automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts.- monitor and troubleshoot authentication issues, including incident response support.- stay up-to-date with okta product updates and iam security trends.- document configurations, processes, and procedures, and provide user training when needed. skills and experience: **required**: - 3+ years of hands-on experience with okta administration and engineering.- strong understanding of identity protocols (saml 2.0, oauth 2.0, oidc, scim).- experience implementing and managing sso and mfa across a variety of platforms.- solid knowledge of iam concepts, including rbac, abac, and least privilege principles.- proficiency in writing scripts (powershell, python, or similar) for automation.- familiarity with security compliance frameworks (e.g., soc 2, iso 27001).- strong analytical, troubleshooting, and communication skills.- fluent in english (written and spoken). **preferred**: - okta certified professional or okta certified administrator certification.- experience with integrations ...


RETAIL ANALYST LEVEL I | [ZTY-655]

Job summary: **responsibilities**: - incident/request/problem/knowledge management. - perform incident and request queue management for auxis clients and assign the tickets as appropriate. - provide first-level contact, convey resolutions to customer issues and follow up. - properly escalate unresolved queries to the next level of support. - utilize excellent customer service skills and exceed customers’ expectations. - ensure proper recording, documentation and closure. - recommended procedure modifications or improvements. - acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. - other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s). - additional responsibilities include: - comply and adhere to auxis operational processes and security policies. - use of auxis service management tools for incident, problem, change and configuration management. - attend all operational and project (ad-hoc) related scheduled meetings as required. skills and experience: **language skills**: - english-spanish proficiency (oral and written) at 85% or higher (b2+ level or above). **experience**: - no prior experience required, but at least 1 year of experience in technical support is preferred.- familiarity or training in it best practices or frameworks such as itil (information technology infrastructure library) is a plus. **work schedule**: - 1:00 pm - 10:00 pm (thursdays and saturdays off...


(UDL571) CUSTOMER SERVICE ANALYST

The customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities 1. answer customer calls regarding client services (passports and visas). 2. meet all agent kpis including call efficiency, quality, quantity, and nps customer satisfaction scores. 3. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. 4. walk customers through the process and educate them on the requirements. 5. educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passports. 6. resolve customer concerns through a one call resolution approach. 7. listen carefully to our customers to ensure appropriate responses. 8. tactfully handle upset customers with empathy. 9. mirror service offerings to travel needs – offer upgrades/downgrades appropriately. 10. communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. 11. input all concerns or suggestions for company follow-up, as well as survey responses. 12. adhere to department guidelines when servicing our customers. 13. complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. 14. notify management of problems or trends and provide feedback both via emai...


OKTA ENGINEER - [WGS-408]

Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...


(Z691) OKTA ENGINEER

Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...


QQ-033 OKTA ENGINEER

Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...


OKTA ENGINEER - [R-109]

Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...


T-513 OKTA ENGINEER

Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...


OKTA ENGINEER NGD-12

Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...


OKTA ENGINEER | V920

Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...


ACCOUNTS PAYABLE/RECEIVABLE SUPERVISOR

Accounts payable/receivable supervisor location co-bogotá posted date 2 weeks ago(12/28/2023 1:45 pm) job id 2023-3045 # positions 1 category fao job summary the main purpose of this function is to ensure that all receivables and payables are managed efficiently and effectively, in accordance with established service levels and other contractual requirements. on the ap side the individual will be responsible for the oversight of the scanning, indexing, coding, approvals and processing of vendor invoices, processing of vendor payments, invoice matching processing, good receipt troubleshooting. the accounts payable supervisor should focus on ensuring the overall quality and efficiency of the accounts payable processing area and serve as the primary liaison to client accounts payable management. in addition, the accounts payable supervisor will actively participate in all transactional activities, including invoice processing from the po conception to the payment execution. on the ar side the supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. the ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. this role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients. responsibilities service delivery management review, process, and approve invoices, ensuring compliance...


OKTA ENGINEER - AI121

Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...


CUSTOMER SERVICE ANALYST

The customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities answer customer calls regarding client services (passports and visas). meet all agent kpis including call efficiency, quality, quantity, and nps customer satisfaction scores. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. walk customers through the process and educate them on the requirements. educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passports. resolve customer concerns through a one call resolution approach. listen carefully to our customers to ensure appropriate responses. tactfully handle upset customers with empathy. mirror service offerings to travel needs – offer upgrades/downgrades appropriately. communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. input all concerns or suggestions for company follow-up, as well as survey responses. adhere to department guidelines when servicing our customers. complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. notify management of problems or trends and provide feedback both via email and noting customer accounts. transfer calls to...


SERVICE DESK ANALYST (L1)

Get ai-powered advice on this job and more exclusive features. job summary the service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior...


ACCOUNTING SERVICE DELIVER MANAGER (SDM)

Job summary the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology tre...


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