CUSTOMER SUPPORT MANAGER - VANCOUVER, REMOTE - LW-501

Job description: about aml rightsource we are aml rightsource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. headquartered in cleveland, ohio, and operating across the globe, we are a trusted partner to our financial institution, fintech, money service business, and corporate clients. using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their aml/bsa, transaction monitoring, client onboarding (kyc), enhanced due diligence (edd), and risk management needs. about the position in this role, you will be part of a collaborative team delivering saas implementations for our clients. it is crucial to the company's growth to ensure successful client onboarding and increase service adoption, engagement, and retention while maintaining high levels of client satisfaction. primary responsibilities - you will build a comprehensive understanding of our services to guide our clients from onboarding to service adoption. - provide support for ongoing client accounts, managing client requests for modifications to their service. - schedule and host regular follow-up engagement meetings with clients on the health and status of the service. - ensure clients know about new technology releases and how they may support the customers' current or evolving business processes. - contribute to proposals for existing clients requiring new services. required qualifications - bachelor’s degree (or equivalent) in any...