(I-958) - HELPDESK OPERATIONS MANAGEMENT (BOGOTA, COLOMBIA)

Founded and based in singapore, agridence brings you the future of commodities trading. we are at the forefront of digitalising the agri-commodities supply chain across the globe to create a data-enriched and technology-powered ecosystem. this digital transformation enables deeper analysis of the supply chain to uncover environmental, social and financial risks allowing targeted interventions. at agridence, we use technology to enable data transparency and strengthen trust. we provide industry intelligence and insights to empower our customers to make smarter decisions. we strive to identify issues and deliver solutions that will redefine how commodities are produced and traded. we are expanding and looking to ramp up the recruitment efforts in hiring the following positions: **helpdesk operations management executive**: - minimum 2 years of experience in it helpdesk operations or a related technical support field. **helpdesk operations management senior executive**: - minimum 5 years of experience in it helpdesk operations or a related technical support field. **responsibilities**: **helpdesk operations management**: - oversee the helpdesk ticketing system, ensuring efficient ticket routing, prioritization, resolution, and tracking in line with business processes and the relevant software used to meet the business needs. - analyse trends, identify root causes of recurring issues, and work with internal teams to develop proactive solutions that minimize future occurrences. - develop and implement processes and procedures that optimize helpdesk operations, ...