Company description: about sutherland artificialintelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us,they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leadingtechnology and business process excellence. we’ve created over 200unique inventions under several patents across ai and othercritical technologies. leveraging our advanced products andplatforms, we drive digital transformation, optimize criticalbusiness operations, reinvent experiences, and pioneer newsolutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, thepeople they work with, and the customers they serve. we tailorproven and rapid formulas, to fit their unique dna. we bringtogether human expertise and artificial intelligence to developdigital chemistry. this unlocks new possibilities, transformativeoutcomes and enduring relationships. sutherland unlocking digitalperformance. delivering measurable results. job description: sr. associates in this role get to: 1. be the expert: monitor queues inreal-time to identify and call out any risks to meeting contractualkpis like service level/ abandonment % / line adherence / handlingcapacity/ sir. monitor service level performance at interval levelagainst planned aht, aux & shrinkage and correlate withnon-adherence at consultant level. 2. extend support: makereal-time call outs on performance and staffing level to floorsupervisors for appropriate action on...
_**company in the usa is hiring remote marketing assistantants!** **pay rate: $5 per hour, workuing 40hrs per week!** **this position is for all of latin america**_ **description** our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands and recruitment area. as a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials, reports and annual plans. **requirements**: - 1 year of experience in marketing or equivalent education - associates or bachelor’s degree in marketing, business or related field is a plus! - strong written and verbal communication skills - high level of organization and attention to detail - comfort with multi-tasking in a deadline-driven environment - understanding of basic business and marketing concepts - outgoing personality with strong interpersonal and social abilities - ability to spot emerging trends - demonstrated experience with social media platforms (facebook, twitter, linkedin, pinterest) - demonstrated problem solving and critical thinking skills **responsibilities**: - provide support to the marketing department. - execute marketing strategies (including universities partnerships and other recruitment marketing plans) - work with the marketing team to manage brand and marketing initiatives. - develop and execute marketing campaigns. - perform market and client research. - create reports on marketing performance,...
Company description:about sutherlandartificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise.we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence.we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships.sutherlandunlocking digital performance. delivering measurable results.job description:sr. associates in this role get to:be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level/ abandonment % / line adherence / handling capacity/ sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level.extend support: make real-time call outs on performance and staffing level to floor supervisors for appropriate action on n...
**summary** with direction, provides day-to-day support for agency digital marketing programs, either alone or as a member of a team. this includes collecting, maintaining, and analyzing data for digital marketing accounts, and providing recommendations based on insights gathered. **essential functions** the following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. management may assign or reassign duties and responsibilities to this job at any time, including for reasonable accommodation purposes. - assist in day-to-day setup, management, and optimization of digital advertising campaigns on google ads and meta ads manager - experience in digital marketing platforms including google ads, meta ads manager and google analytics - collect, analyze, and interpret data in microsoft excel and google sheets (including creating data tables, charts, and graphics) - collaborate and communicate with client services team - ability to share actionable insights for presentation to clients and account teams - update clients/agency with digital media trends and topics - constantly explore new digital options, platforms and analyze for client benefit **knowledge/skills/abilities** - excellent written and verbal communication skills - basic knowledge of digital marketing tools including google ads, meta ads manager and google analytics - knowledge of microsoft office suite including excel, powerpoint, and word - convincing presentation skills - able to manage client expectations - strong organizati...
Company description: about sutherland artificialintelligence. automation. cloud engineering. advanced analytics.for business leaders, these are key factors of success. for us,they’re our core expertise. we work with iconic brands worldwide.we bring them a unique value proposition through market-leadingtechnology and business process excellence. we’ve created over 200unique inventions under several patents across ai and othercritical technologies. leveraging our advanced products andplatforms, we drive digital transformation, optimize criticalbusiness operations, reinvent experiences, and pioneer newsolutions, all provided through a seamless “as a service” model.for each company, we provide new keys for their businesses, thepeople they work with, and the customers they serve. we tailorproven and rapid formulas, to fit their unique dna. we bringtogether human expertise and artificial intelligence to developdigital chemistry. this unlocks new possibilities, transformativeoutcomes and enduring relationships. sutherland unlocking digitalperformance. delivering measurable results. job description: sr.associates in this role get to: 1. be the expert: monitor queues inreal-time to identify and call out any risks to meeting contractualkpis like service level/ abandonment % / line adherence / handlingcapacity/ sir. monitor service level performance at interval levelagainst planned aht, aux & shrinkage and correlate withnon-adherence at consultant level. 2. extend support: makereal-time call outs on performance and staffing level to floorsupervisors for appropriate action on non-adher...
Company description: about sutherland artificialintelligence. automation. cloud engineering. advanced analytics.for business leaders, these are key factors of success. for us,they’re our core expertise. we work with iconic brands worldwide.we bring them a unique value proposition through market-leadingtechnology and business process excellence. we’ve created over 200unique inventions under several patents across ai and othercritical technologies. leveraging our advanced products andplatforms, we drive digital transformation, optimize criticalbusiness operations, reinvent experiences, and pioneer newsolutions, all provided through a seamless “as a service” model.for each company, we provide new keys for their businesses, thepeople they work with, and the customers they serve. we tailorproven and rapid formulas, to fit their unique dna. we bringtogether human expertise and artificial intelligence to developdigital chemistry. this unlocks new possibilities, transformativeoutcomes and enduring relationships. sutherland unlocking digitalperformance. delivering measurable results. job description: sr.associates in this role get to: 1. be the expert: monitor queues inreal-time to identify and call out any risks to meeting contractualkpis like service level/ abandonment % / line adherence / handlingcapacity/ sir. monitor service level performance at interval levelagainst planned aht, aux & shrinkage and correlate withnon-adherence at consultant level. 2. extend support: makereal-time call outs on performance and staffing level to floorsupervisors for appropriate action on non-adher...
Company description: about sutherland artificialintelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us,they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leadingtechnology and business process excellence. we’ve created over 200unique inventions under several patents across ai and othercritical technologies. leveraging our advanced products andplatforms, we drive digital transformation, optimize criticalbusiness operations, reinvent experiences, and pioneer newsolutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, thepeople they work with, and the customers they serve. we tailorproven and rapid formulas, to fit their unique dna. we bringtogether human expertise and artificial intelligence to developdigital chemistry. this unlocks new possibilities, transformativeoutcomes and enduring relationships. sutherland unlocking digitalperformance. delivering measurable results. job description: sr. associates in this role get to: 1. be the expert: monitor queues inreal-time to identify and call out any risks to meeting contractualkpis like service level/ abandonment % / line adherence / handlingcapacity/ sir. monitor service level performance at interval levelagainst planned aht, aux & shrinkage and correlate withnon-adherence at consultant level. 2. extend support: makereal-time call outs on performance and staffing level to floorsupervisors for appropriate action on...
Sr. supervisor quality essential role and key responsibilities: drive continuous improvement for transaction quality and delivery manage call quality & client related kpi’s. evaluate effectiveness of tq interventions create and maximize relationships with client partners. strengthen quality management processes / framework to improve quality delivery. accurately capture sla/slo metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectation. conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching. create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner. ability to get out of the box ideas and process improvement initiatives in the process. should drive process control & compliance in addition to managing audit requirements. provide crisp and specific feedback to front line recruitment teams on the quality of new hires. provide quality floor support, feedback, refresher. facilitate quality and compliance team to perform various audits and follow ups based on observations highlighted. participate in cross functional meetings to review information received from operational support functions - training, hr, quality, wfm, ta. - and partner to define action plans that resolve issues and drive continuous improvement. implement best practices and over-delivery for clients, drive consistent performance, evaluate staffing needs, with input from bd and c...
About sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level/ abandonment % / line adherence / handling capacity/ sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering...
About sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage, and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adherin...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level/ abandonment % / line adherence / handling capacity/ sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropriate...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropria...
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