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Overview your next adventure starts here! at lucky strike entertainment, great times and exciting opportunities go hand in hand. join us as a lead cook and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities....
Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and customer invoices in the system. customer experience includes roles that provide services to customers once they are onboarded in the maersk environment. activities may include the following (but are not limited to): - customer channel management - case management - customer onboarding and relationship management - contract and dispute management - and more. administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. at the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. a colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. the colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. the job requires limited job and business knowledge at the ti...
Rockwell automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. with more than 28,000 employees who make the world better every day, we know we have something special. behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. we welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. and if that’s you we would love to have you join us! job description support contract and project administrator to control, review, release, and close all transactions entered by services in sap and ensure their correct invoicing. support the customer care team in techconnect billing and hyb contracts. follow-up and control of the dmr report to help the business to monitor the billing of contracts in the correct way, according to the internal procedures. review, validate and release required contracts/projects review, validate and complete required service confirmations generate final quotations for field service generate, analyze and follow up the billing blocks report follow the ome process, prior to releasing a new contract for validation ome process in proms for techconnect contracts backlog bridge report review fixed price report for finance and send the comments according to internal control profitability report validation shipments copa validation al...
Program trainer ii requisitos profesionales del área de educación, psicología, trabajo social o carreras similares con experiencia en facilitación de grupos en modalidad presencial y virtual. 5 años de experiencia en el acompañamiento y facilitación de grupos en contextos de marginación y pobreza. excelente gestión del tiempo, autogerencia, hábito laboral y orientación al logro de resultados. liderazgo, proactividad y empoderamiento. comunicación efectiva en modalidad escrita, verbal y presentación de contenidos. manejo de tecnología para la enseñanza-aprendizaje y gamificación. uso de zoom, genially, canva, power, point, prezi, kahoot. trabajo en equipo y buenas relaciones interpersonales. capacidad de aprendizaje rápido y contribución de valor. disponibilidad para trabajo de campo en un 60% del tiempo. resume this intermediate learning professional is tasked with partnering with cross-functional specialists to enhance the capacity-building of program support and partnership leading to the design of effective learning processes, contextualizing content and delivering live and virtual learning events in alignment with a national learning strategy. further, this learning professional may select, oversee, and evaluate training vendors to provide, develop, and/or deliver training interventions. at this career level, the incumbent generally conducts standard program learning projects independently or supports major and initiatives. normally working within his or her assigned clusters or geography, the learning professional independently carries out a full learning cycle, includ...
Who are we? equinix is the world’s digital infrastructure company®, operatingover 260 data centers across the globe.digital leaders harness equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. we embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. who are we? equinix is the world’s digital infrastructure company®, operating over 260 data centersacross the globe. digital leaders harness equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. job summary a leadership role at equinix means you will drive and collaborate on work that impacts the world. we embrace diversity in thought and contribution and are committed to pr...
The senior auditor role in internal audit services technology auditor is an intermediate level role responsible for performing moderately complex audits and assessments of citi’s risk and control environments in coordination with the audit team. the overall objective of this role is to apply in-depth disciplinary knowledge and execute direct audit activities for services technology (payments, collections liquidity management & core accounts solutions, digital technology and security services) applications and operations technology. exposure to regulatory requirements of these areas is also essential. responsibilities: perform moderately complex audits including identifying and testing key application and technology controls, drafting audit reports and presenting issues to the business and technology stakeholders, and discussing practical cross-functional solutions complete assigned technology and integrated audits within budgeted timeframes, and budgeted costs monitor, assess, and recommend solutions to emerging risks contribute to the development of audit processes improvements, including the development of automated routines apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope develop effective technology stakeholder relationships to ensure strong understanding of the technology processes has the ability to operate with a limited level of direct supervision can exercise independence of judgement and autonomy acts as subject matter expert to senior stakeholders and /or other team members. appropriately asse...
Requisition id: 224302 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. purpose responsible for responding to and providing support and coaching for hr solutions inquiries (email, on demand andtelephony) from internal and external partners (e.g. employees, dependents, retirees, candidates, vendors, and people managers, etc.) ensuring timely and accurate answers, either directly or through escalation. this role provides support to employees globally in line with global standard operating procedures (including escalation), desktop procedures and service level agreements(slas). accountabilities • champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge • provides effective and efficient responses to inquiries from internal and external, including employees, dependents, retirees, candidates, contingent workers, third party vendors, etc. regarding hr policies and procedures • assesses and interprets the level of complexity of employee inquiries, providing coaching (e.g. low complexity er issues), answering directly or escalating to appropriate parties for resolution • acts in an advisory role by providing end-user support for those interacting with hr systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possible • ensures positive and consistent experiences by striving for excellence in understanding cli...
Job description our purpose title and summary managing consultant, go to market and platform sales, lacthe services organization is a key driver of growth for mastercard providing cutting-edge services that help our customers grow. bringing together our unique and proprietary data, technology, insights and expertise into a single organization, services relentlessly focuses on meeting the needs of our customers, acting as a critical part of our business growth. representing over a third of mastercard revenues, services is a key differentiator for mastercard. making sure we have a consistent go to market by coordinating the different sales teams with special focus in platforms is an important area of focus for the lac sales team. we are seeking a manager to be part of the go to market and platform sales team for latin america & caribbean (lac) to act as a focal point in our go to market strategies in the region and a central hub for coordinate the activities of the different sales teams within the region. the role will report directly to the platform sales lead for latin america & caribbean (lac). responsibilities: -go to market represent lac in global go-to-market initiatives support deployment of key sales enablers across lac (operational models, products, frameworks ) drive strategic initiatives for services in lac and serve as focal point in close collaboration with other services areas in lac - platforms enable and organize platform sales efforts across lac with shared revenue responsibility for sales accelerate cross-selling, user pay and recurring ...
What you´ll do acts as a partner in the business decision making process by assessing impacts on financial statements leads accounting team in cenam and andean region ensures execution of accounting related internal controls supports projects impacting general accounting (mergers, acquisitions, system migrations, etc.) actively reviews and proposes changes to existing accounting processes ensures compliance with external laws and regulations and external and internal guidelines provides accounting advice within area of expertise ensures proper external reporting with respect to guidelines and deadlines ensures fulfillment of accounting reporting requirements to authorities implements new local accounting requirements lead ga subregional team what makes you a good fit advanced english experience in leadership in accounting area of at least 3 years overall experience of minimum 7 years in accounting knowledge in ifrs desirable experience in multinational companies great communication and leadership skills some perks of joining henkel flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year diverse national and international growth opportunities globally wellbeing standards with health and preventive care programs gender-neutral parental leave for a minimum of 8 weeks employee share plan with voluntary investment and henkel matching shares at henkel, we come from a broad range of backgrounds, perspectives, and life experiences. we believe the uniqueness of all our employees is the power in us. become part of...
What you´ll do supports internal clients and helps developing / implementing hr practices, hr solutions and strategies for the country provides day-to-day hr support to employees and managers in the country and in the frame of local labor law delivers and excutes hr processes, advices and supports on policies accurately steers salary review process for all levels within the country coordinates performance and talent management process and acts as moderator locally manages promotion process locally and acts as a sparring partner with talent identifies and prepares development plans for the key employees and high potential employees coordinates local change management projects and manages the hr related internal and external communication support to identify local training needs and coordinates development programs for employees handle employee relations matters, addressing concerns and conflicts within the local specifics context be a point of contact to the employees, addressing their concerns and ensuring their rights are respected within the workplace monitors that the implemented practices and policies are in compliance with corporate standards, statutory regulations and laws ensures hr practices and policies are in compliance with corporate standards, statutory regulations and laws what makes you a good fit bachelor's degree advanced english previous experience in hr of minimum 3 years in a production plant team collaboration and communication skills general knowledge in hr related to employee relations and colombian labor law some perks of joining henkel f...
Job responsibilities: industry/business analysis: a high level individual contributor, analyzes client’s business needs, integrates client’s business strategies and recommends appropriate information technology solutions utilizing aci’s methodologies. conducts analysis of corporate objectives, critical success factors, business functions and processes. plans, integrates and manages the implementation of new technology. has technical expertise in one or several business or industry specializations which may include: o financial or merchant retail payment models global payment networks o business process re-engineering o client server application development o application outsourcing o technology migration o data mining/data warehousing/analytics o electronic banking or electronic b2b commerce o customer relationship management o treasury management project management: as a high level technical expert, performs a variety of duties involved with managing large, strategic and/or multiple projects. establishes critical success factors for the project(s) o develops/improves strategic processes and direction for projects develops project plans and statements of work early on in the project life cycle o solves highly technical and complex problems for project(s) o guides and provides ultimate technical direction for projects o may audit projects for adherence to plans contributes to knowledge management by documenting best practices and forwarding to knowledge management repositories business development/sales support: significantly contributes to the regional/product’s business de...
At tenaris , you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services . if you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, tenaris is the place for you. marketing senior analyst location: bogota - capital district - colombia department: planning purpose: design, analyze, and optimize marketing strategies, focusing on understanding market dynamics and the positioning of tenaris, customer demand behavior, customer activity, competition behavior, market and sector price evolution versus budgeted amounts. acts as support for the commercial area, aligned with the strategic objectives of the business and with an active role in its definition. provides key support for the development of value propositions, market analysis of the andean region. responsibilities: - conduct market intelligence, client activity analysis, financial results, recording of competitors' imports, study of macroeconomic variables and the oil & gas sector. - monitor and analyze the sales behavior of key clients, as well as analyze trends in the product mix of the assigned market. - develop and execute strategic marketing plans aligned with business goals. - support the sales team with pricing and margin analysis tools to drive sales and improve brand positioning. monitor key marketing kpis, analyze trends, and report results focusing on business margins. - identify market positioning opportunities and present improvement proposals. develop ...
Investment analyst, public private partnership, colombia job #: req33760 organization: ifc sector: investment grade: ge term duration: 3 years 0 months recruitment type: local recruitment location: bogota,colombia required language(s): english, spanish preferred language(s): closing date: 7/25/2025 (mm/dd/yyyy) at 11:59pm utc description ifc — a member of the world bank group — is the largest global development institution focused on the private sector in emerging markets. we work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. our mission is to leverage the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet. ifc’s public-private partnership transactions advisory department (cta) provides financial advisory services to client governments with the purpose of increasing access to basic infrastructure and social services by facilitating private investments in these sectors. specifically, the team acts as lead transaction advisor to national and subnational governments to structure and implement public-private partnerships (ppp) transactions across all infrastructure sectors, . power, water, transportation, digital and waste-to-energy, as well as social sectors such as health and education. ifc is looking for a seasoned analyst to support the implementation of ppp projects. the analyst role is broad and entails high responsibility within the team structure. ifc is looking for a seasoned investment analyst to support the ppp hub leader in business development and proje...
What you´ll do acts as a partner in the business decision making process by assessing impacts on financial statements leads accounting team in cenam and andean region ensures execution of accounting related internal controls supports projects impacting general accounting (mergers, acquisitions, system migrations, etc.) actively reviews and proposes changes to existing accounting processes ensures compliance with external laws and regulations and external and internal guidelines provides accounting advice within area of expertise ensures proper external reporting with respect to guidelines and deadlines ensures fulfillment of accounting reporting requirements to authorities implements new local accounting requirements lead ga subregional team what makes you a good fit advanced english experience in leadership in accounting area of at least 3 years overall experience of minimum 7 years in accounting knowledge in ifrs desirable experience in multinational companies great communication and leadership skills some perks of joining henkel flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year diverse national and international growth opportunities globally wellbeing standards with health and preventive care programs gender-neutral parental leave for a minimum of 8 weeks employee share plan with voluntary investment and henkel matching shares at henkel, we come from a broad range of backgrounds, perspectives, and life experiences. we believe the uniqueness of all our employees is the power in us. become part of...
Requisition id: 213764 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of the global technology control testing / it risk in canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. global technology control testing team plays an important role in the bank’s three lines of defense framework, providing first line of defense for the enterprise portfolio on all technology risk domains, including cyber security, data privacy, software lifecycle management, patch and vulnerability management, incident management, disaster and backup recovery, third-party management, and audit & regulatory issue remediations. manager, technology control testing directly supports the senior manager technology control testing to collaboratively assess high risk processes across in-scope business lines and support the execution of the control test exercise(s). this role is part of a strategic and comprehensive it risk management function within technology control testing and ensures control testing execution and reporting in accordance with regulatory expectations, risk appetite, organizational risk practi...
Job description client services commercial and money movement solutions provides industry-leading and operational support to visa’s clients around the world. with our deep knowledge and expertise, we are a key internal partner to technical solutions and product teams bringing the voice of the client into the design, development and successful deployment of visa products and solutions. the money movement support analyst will be part of our client services team within the global contact center organization. the analyst will be a subject matter expert across the commercial and money movement solutions landscape in all regions. this includes b2b payments, cross-border payments, expense management, travel solutions, compliance, and data solution products. the candidate will need to understand all related integration to these commercial products and platforms. the analyst is a client-facing, position responsible for providing technical support and solutions to visa’s commercial fi clients & processors and acts as primary and escalation point of contact when standard procedures have failed to resolve issues. the analyst also needs to ensure that escalations are proactively and professionally managed to deliver a great client outcome. this includes partnering with visa technology teams to resolve complex technology issues and leveraging deep knowledge of the client experience to propose potential enhancements. as such, the analyst may act as a senior client liaison, carrying the voice of the client to their team, leadership, and internal partners. the analyst will have exceptiona...
Description you were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. you want to be part of a performance culture dedicated to building technology for a purpose that matters. here, you’ll work in an environment that promotes sustainability, inclusion, wellbeing, and career development while you help us deliver better care for billions of people around the world. it starts with you. in this role, you will: responsible for integrating business, information, and technology architecture to create application and analytical solutions for the safety, sustainability, quality and regulatory compliance (qrc) business capability area and in some cases cross capability areas. the role collaborates with business analysts, solution engineers, service management leads, other solution architects, enterprise architects and business intelligence (bi) designers. this role is viewed as an expert in complex application and analytics environments, encompassing both business process understanding and technical expertise. leads in developing innovative, technical solutions to important, complex strategic and operating problems. has strong knowledge in business and technical functions that are touch points with their area of expertise. provides technical consulting on complex projects. acts as a source of direction, training and guidance for other team members. is knowledgeable in industry best practices in their area of expertise and uses resources outside of k-c to deliver the end-to...
No relocation assistance offered job number #166393 - cali, valle del cauca, colombia who we are colgate-palmolive company is a global consumer products company operating in over 200 countries specialising in oral care, personal care, home care, skin care, and pet nutrition. our products are trusted in more households than any other brand in the world, making us a household name! join colgate-palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. guided by our core values—caring, inclusive, and courageous—we foster a culture that inspires our people to achieve common goals. together, let's build a brighter, healthier future for all. about the role the medical representative: oral care (cali) , is responsible for influencing and building long-term partnerships with dental professionals to make colgate oral care products an integral part of their practice, ensuring that colgate is the brand they personally use, use in their dental office, and actively recommend most often to their patients. this position acts as a direct interface with accounts in an assigned geographic territory (different types of accounts exist and are defined as general dental and specialty practices, government accounts, private accounts, dental schools, dental clinics, pharmacies and dental distributors/depots). the occ will achieve predetermined brand usage, recommendation and account sales kpi’s that align with annual territory budget goals. what you will do develop and strength...
Thales people architect identity management and data protection solutions at the heart of digital security. business and governments rely on us to bring trust to the billons of digital interactions they have with people. our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. more than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. with the guidance of the customer service lead, acts as main interface for tier 2 customers. acts as liaison with internal sales, marketing, technical team, card manufacturing and personalization center stakeholders during order treatment process. build, grow and maintain a good relationship with regional customers by coordinating day to day activities. responsibilities receive purchase orders & control order features according to contract or quote. track approval process with “owners” for printing, coding, and personalization approvals. to monitor customer semi-finished cards inventory against service level agreement and require preventive/corrective actions on planning if needed. to contribute to the sla fulfillment, change request & pull process according to personalization sites organization. to manage any post sale service and customer complaints, not only tracking them but engaging the relevant teams on quick and strong corrective actions. work with the customer service lead, getting accurate details forecast/per ...
Sr solution architect join us as we make possibilities happen if you’ve ever used an atm, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. now it’s your turn to serve the payment needs of organizations and people the world over. as a sr solution architect in colombia , you will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry! job summary: acts as a recognized technical expert in a strategic business application, technology, industry or aci service offering. functions as a high level individual contributor in at least one technical area. utilizes expertise in business management practices, industry requirements and information technology disciplines to develop technical and/or business solutions to client problems. complies with all applicable aci time and expense reporting processes and procedures. approves and reports all time and expense information by the deadlines. job responsibilities: industry/business analysis: a high level individual contributor, analyzes client’s business needs, integrates client’s business strategies and recommends appropriate information technology solutions utilizing aci’s methodologies. conducts analysis of corporate objectives, critical success factors, business functions and processes. plans, integrates and manages the implementation of new technology. has technical expertise in one or several business or industry specializations which may include: o financial or merchant retail payme...
What you´ll do supports internal clients and helps developing / implementing hr practices, hr solutions and strategies for the country provides day-to-day hr support to employees and managers in the country and in the frame of local labor law delivers and excutes hr processes, advices and supports on policies accurately steers salary review process for all levels within the country coordinates performance and talent management process and acts as moderator locally manages promotion process locally and acts as a sparring partner with talent identifies and prepares development plans for the key employees and high potential employees coordinates local change management projects and manages the hr related internal and external communication support to identify local training needs and coordinates development programs for employees handle employee relations matters, addressing concerns and conflicts within the local specifics context be a point of contact to the employees, addressing their concerns and ensuring their rights are respected within the workplace monitors that the implemented practices and policies are in compliance with corporate standards, statutory regulations and laws ensures hr practices and policies are in compliance with corporate standards, statutory regulations and laws what makes you a good fit bachelor's degree advanced english previous experience in hr of minimum 3 years in a production plant team collaboration and communication skills general knowledge in hr related to employee relations and colombian labor law some perks of joining henkel f...
About the job our team: sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. from prevention to treatment, sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. as a company with a global vision of drug development and a highly regarded corporate culture, sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of artificial intelligence (ai) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health. the global m&s services acts as a cornerstone to this effort. our team is responsible for delivering and supporting global m&s teams by acting as a crucial link between our r&d and manufacturing facilities, playing a vital role in securing the present portfolio and delivering future launches of high-quality and innovative drugs and vaccines. main responsibilities: execute administration and governance related tasks:identify opportunities for format improvement: format monitoring for alignment with local strategyidentify opportunities for process improvement: interaction with local doc governance team, and support to doc strategiesunderstand the applicability of the documents and stakeholders, challenge the stakeholders, review stakeholder list & manage list for review and distribution with a f...
Job summary iff is a global leader in health & biosciences, food & beverages, and home & personal care products, offering our customers a broad range of solutions and accelerating our growth strategy. we are now seeking a highly motivated and results driven individual to join our expert team of specialists in food ingredients. we are looking for our next senior application specialist to develop applications that exhibits independent application and project planning ability, seamlessly integrating creativity, innovation, and presentation skills to provide best in class support to customers. the senior app. specialist clearly displays strong finished product knowledge with excellent problem-solving abilities. in this role, the senior app. specialist works with established internal and external customer networks to share and leverage products and techniques in the culinary category. they act as a leader and collaborator to contribute to the regional and global technical strategic projects and innovation programs, working independently on tasks with responsibility for high value projects. excellent communication skills, high emotional intelligence and intrapersonal skills, and decision making is required. responsibilities/description: the essential functions of this position include but are not limited to the following: project management - proven time and project management skills. - provide technical services to customers, sales, and divisions as needed (plant trials, troubleshooting, and training). - independently navigates projects from start to finish and acts as a...
Consultant, client success shared services trilingual the client success shared services team is responsible for providing operational assistance to a large and diverse number of visa clients. the team acts as a central hub responsible for helping clients resolve issues and drive improvement opportunities to completion. the analyst, client success is an individual contributor responsible for managing the operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. this role serves as a functional specialist, located in bogota and reporting to sr. director shared services. this role will provide the opportunity to shape how visa leads the management of its long-tail clients through support and input into the automated tools, capabilities and processes that enhance the client experience. the individual will also define and deploy client support and service implementation strategies that drive value for our clients and support visa’s strategy. this involves delivering effective, efficient, and consultative operational support aligned to business objectives. this is a hybrid position. expectation of days in office will be confirmed by your hiring manager. basic qualifications •5 or more years of relevant work experience with a bachelor's degree or at least 2 years of work experience with an advanced degree (e.g. masters, mba, jd, md) or 0 years of work experience with a phd preferred qualifications •experience in a client support or client relationship management role that involved managing client expec...
Job description : manager customer operations - amer job location: any latam country role description: responsible for managing the complexity of supply chain products and services within the americas region. this role acts as the single point of contact, ensuring seamless interaction and coordination between the customer and dhl teams. the manager drives tactical and operational performance, ensures compliance with service level agreements, leads customer-specific initiatives, and supervises the flow of cargo. additionally, the role involves financial oversight, fostering strong relationships with stakeholders, and continuously improving operational processes to meet and exceed customer expectations. key responsibilities: manage customer relationships and interactions: - serve as a single point of contact, managing multiple interactions in customer and dhl teams at the regional level. - develop business relationships at all levels to ensure a seamless strategic partnership aligned with client strategy. - deepen strategic partnerships across functional and executive levels to align dhl solutions evolving needs. lead and supervise operations: - lead the team to achieve proposed objectives. - supervise and actively engage in operations to assure sla achievement. - provide focus, leadership, and support to field operations management. - collaborate with the control tower to identify and leverage synergies . drive operational performance & continuous improvement: - ensure tactical and operational performance aligns with the sops and slas agreed upon wit...
**job description**: - about the role: - the customer service representative is responsible for solving customer’s questions and complaints related to our tools, striving to achieve customer satisfaction. by identifying customer needs, displaying empathy, and using active listening, the representative will be empowered to make decisions and find the best suitable resolution for the customer while working in a collaborative environment where they can gain knowledge and enhance soft skills by receiving support and supporting others. - specific responsibilities: - kpis measured will include abandonment rate and answer time. - acts as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations. - consistently improves and manages customer communication flow on promotions and product information. - updates, maintains, and analyzes customer - account profiles. - maintains working knowledge of all company products, services, and promotions. - assists in training new employees in addition to other duties as assigned by management. - knowledge/skills/abilities: - proficient in microsoft office; excel, powerpoint, word. sap & salesforce, zendesk preferred. - interpreting kpi’s - high level of english - excellent written and verbal communication skills - ability to research answers using multiple resources to satisfy customer inquiries in a timely manner. - patience and positive attitude - education/experience: - high school diploma or its equivalent required - 6 months to 1 years’ worth of experience within ...
Henkel bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the general accounting lead andean cenam role at henkel henkel bogota, d. c. capital district, colombia join to apply for the general accounting l...
At trane technologies tm and through our businesses including trane and thermo king, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. we're a team that dares to lo...
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