For more than 40 years, accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.role purposeas a senior specialist – pre-sales, you will be responsible for working with the sales and business development teams to win new business for accelya product portfolio. you will manage presales initiatives.duties and responsibilities:•respond to rfi / rfp / rfqs and build commercial proposals for solutions within the revenue product line.•responsible to carry out customized demonstration/workshops of the solutions•responsible for defining the pricing strategy in line with the gross margin requirements defined by product p&l;•work closely with pmo, engineering, ams, infrastructure, and support teams to create internal business case view for prospect sales initiatives.•responsible for drafting sows, ccns and other legal documents related to scope, service delivery, commercials, slas•participate in knowledge transfer of pre-sales commitments to project / implementation teams.•provide market feedback of competing solutions as well as industry trends to product teams and influence the solution roadmapknowledge, experience & skills:•hands on experience on accelya products•proven domain expertise in airline ...
For more than 40 years, accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. whether partnering with iata on industry-wide initiatives or enabling digital transformation to simplify airline processes, accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. responsibilities: incident detection & reporting: monitor and review incident reports from multiple sources, including it systems, monitoring tools, and user-reported incidents. ensure that all incidents are logged in the incident management system with accurate information, including impact, urgency, and priority. proactively identify recurring issues and escalate them to relevant teams for investigation and resolution. incident classification & prioritization: classify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined sla (service level agreement) criteria. work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents. ensure that high-priority incidents are immediately escalated and addressed to minimize operational impact. incident resolution & coordination: coordinate and collaborate with internal it teams and external vendors to resolve incidents promptly. follow established incident management processes and workflows to ensure that all incidents are resolved within agree...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo