Teleperformance is looking for a genesys consultantspecialist with experience in genesys cloud, responsible forunderstanding and analyzing client's business processes to ensurethe effective integration of both new and existing technologies. this role is key to developing tailored solutions that add valuefor the client and deliver operational benefits to theorganization. the individual will be responsible for gathering andmanaging requirements, ensuring these are translated into solutionsthat meet the client's needs and maximize service quality. responsabilities: - map and present new technologies or solutionprototypes to the client and/or operations that could optimizeexisting processes. - analyze the client's operational processes,identifying opportunities for improvement to implement effective,high-impact solutions. - evaluate the feasibility of implementingprojects with in-house tools or external vendors, ensuringalignment with the client's and tp's goals. - offer high-valuesolutions that strengthen the relationship with the client,fostering trust and loyalty towards tp. - understand and thoroughlydocument the client's requirements, clearly defining expectationsand scope in the requirements document. - collaborate closely withtp's technical teams, sharing the requirements and ensuring theproject scope is met. - maintain continuous and effectivecommunication with the client and operations, providing updates onschedules, potential obstacles, alternative solutions, and progressmade. - train the operations team, including executives andinstructors, on the efficient use of ...
Teleperformance is looking for a genesys consultantspecialist with experience in genesys cloud, responsible forunderstanding and analyzing client's business processes to ensurethe effective integration of both new and existing technologies.this role is key to developing tailored solutions that add valuefor the client and deliver operational benefits to theorganization. the individual will be responsible for gathering andmanaging requirements, ensuring these are translated into solutionsthat meet the client's needs and maximize service quality.responsabilities: • map and present new technologies or solutionprototypes to the client and/or operations that could optimizeexisting processes. • analyze the client's operational processes,identifying opportunities for improvement to implement effective,high-impact solutions. • evaluate the feasibility of implementingprojects with in-house tools or external vendors, ensuringalignment with the client's and tp's goals. • offer high-valuesolutions that strengthen the relationship with the client,fostering trust and loyalty towards tp. • understand and thoroughlydocument the client's requirements, clearly defining expectationsand scope in the requirements document. • collaborate closely withtp's technical teams, sharing the requirements and ensuring theproject scope is met. • maintain continuous and effectivecommunication with the client and operations, providing updates onschedules, potential obstacles, alternative solutions, and progressmade. • train the operations team, including executives andinstructors, on the efficient use of deve...
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