We are committed to investing in our employees and helping you continue your career at scotiatech. purpose the team: scotiabank has embarked on the journey to modernize both development practices and tools. one of the main areas of transformation is ...
Gbs procurement ops – procurement intake – jr analyst direct message the job poster from scotiagbs colombia del grupo scotiabank at scotiagbs, we want you to be part of a team that is always in personal and professional growth. for this reason, we ar...
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 214125 we are committed to investing in our employees and helping you continue your career at scotiagbs purpose contribute to the success of the corporate credit services team by performing various loan servicing functions. key responsibilities include triaging emails, reviewing loan instructions, processing credit documents, validating lending calculations, and maintaining accurate balances in our enterprise book of record ensuring compliance with credit authorizations and limits. the officer will also participate in exception management by identifying and resolving discrepancies. additionally, the officer may also contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. accountabilities - assist in managing activities related to the loan and letter of credit lifecycle, including document review, initial funding, drawdowns, paydowns, rollovers, rate changes, amendments, and loan maturities. - support the administration of instructions from agents on participations and direct deals, verifying limit availability and accuracy of calculations during fund disbursement. - contribute to the coordination of internal funding requirements to support daily loan servicing activities. - participate in executing and reconciling loan payment transactions. - support the timely processing and resolution of past dues and management of exception items in accordance with team's slas. - classify a...
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 223102 employee referral program – potential reward: $400.000,00 we are committed to investing in our employees and helping you continue your career at scotiatech. position: engineer, security platform engineering, orchestration and logistics purpose engineer in security platform engineering, orchestration and logistics team plays a critical role in shaping and communicating technical information, leading security platform related projects, executive reports, and data-driven insights. this position is essential for ensuring effective communication within the team and with stakeholders, as well as contributing to the development of key documentation and dashboards. to have a strong command of various software tools, including office 365, power bi, and jira, and possess exceptional communication and project management skills to support the team's objectives. accountabilities have ability to understand application and infrastructure concepts, and familiar with cloud technologies to incorporate processes into security strategies and document security solutions implementation. collaborate closely with members of the security engineering and development team to align content strategy with project goals and objectives. provide support and assistance as needed to achieve team objectives. collaborate with spe operation and support team members and vendors to understand operational challenges and requirements and assist with solutions to improve efficiency and accuracy. d...
Requisition id: 221963 we are committed to investing in our employees and helping you continue your career at scotiagbs propósito contribuir al éxito general de la unidad de operaciones de aml en bogotá, colombia asegurando la ejecución de metas individuales específicas, planes e iniciativas en apoyo a las estrategias y objetivos del equipo. garantizar que todas las actividades realizadas siguen las normas, políticas internas y procedimientos. el analista senior investigará y evaluará la relación con el cliente para identificar posibles riesgos financieros, reputacionales, operativos y/o de cumplimiento, además de las actividades que posean riesgos de lavado de activos o financiación del terrorismo. de acuerdo con las necesidades y asignación de operaciones globales, y con una cultura centrada en el cliente, el analista senior puede cubrir, para banca canadiense y/o internacional, una o más de las actividades aquí descritas en áreas como swat – quality control de transaction monitoring, level 2, sanction y qc de enhance due diligence, name screening y demarket entre otros. responsabilidades generales - perseguir activamente operaciones eficaces y eficientes, al tiempo que garantizar la adecuación, adherencia y eficacia de los controles empresariales diarios para cumplir con las obligaciones con respecto al riesgo operativo, de cumplimiento normativo, de lavado de activos/financiación del terrorismo (la/ft) y de conducta, incluyendo pero no limitado a las responsabilidades bajo el marco de gestión de riesgos operacionales, el marco de gestión de riesgos de cumplimien...
Requisition id: 227657 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. propósito contribuye al éxito general del banco de canadá operando en scotiagbs colombia contact centre a nivel global, garantizando que los objetivos, planes e iniciativas individuales específicas se lleven a cabo o se cumplan en apoyo a las estrategias y objetivos de negocios del equipo. responsabilidades 1. asumir toda la responsabilidad de proporcionar a los clientes una experiencia profesional, cortés y positiva sobre una base constante mediante el descubrimiento de las necesidades, proporcionando, información y soluciones precisas bien informado y cumplimiento de los compromisos: asistir con precisión los problemas del cliente dentro de los límites de autoridad aprobados o refiriendo al cliente a la fuente apropiada como se describe en las normas y procedimientos de resolución de quejas del banco. reconocer y actuar sobre las oportunidades de negocio para la retención y el refuerzo de la relación del cliente con el banco a través de la aplicación del modelo de la experiencia del cliente. 2. proporcionar a los clientes excelentes niveles de servicio dentro de los parámetros del entorno de contact center por medio de la gestión eficaz de la carga de trabajo y mantenerse disponible de forma activa para recibir solicitudes de los clientes: mantener archivos pendientes y tomar las medidas adecuadas para resolver los archivos de las áreas de responsabilidad que incl...
Colpatria multibanca del grupo scotiabank requiere gerente de portafolio. perfil: profesional con mínimo 8 años de experiencia laboral en riesgo de consumo y conocimiento en sas, sql, tecnología de riesgo, analytics. objetivo del cargo: encargado de administrar el portafolio de consumo garantizando un crecimiento rentable alienado al apetito de riesgo del banco, administrando el riesgo de crédito de los portafolios de tarjetas, préstamos personales, rotativo, libranzas, vehículos, hipotecarios, pymes, codensa y microcrédito del banco. ciudad: bogotá...
Requisition id: 223642 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose as an architect in international banking technology, you will be in a high-impact role. the solution architect is responsible for managing a set of tasks and techniques used to work as a liaison among various stakeholders to understand the structure, policies, and operations of an organization, and to recommend technical / business solutions that enable the organization to achieve its goals. we are looking to fill our team with forward thinking individuals who embrace change, are passionate about their profession, are flexible, curious, continuous learners and who want to achieve challenging goals and have long-lasting impact on our customers and the bank. you are a hands-on architect with a result oriented and curious mindset, and deep technical skills. you will provide guidance to teams ib countries to enable effective delivery of solutions. ensuring the solution is delivery on bank standards and technology correct. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. responsible for the design, architecture and documentation of effective and quality solutions that resolve highly complex business problems and support business needs. analyze highly...
Is this role right for you? you consider yourself to be a subject matter expert in designing and managing cloud services - infrastructure as a service (iaas) & platform as a service (paas) you thrive on the detailed design & deployment of cloud service; the same in the design & implementation of automated delivery pipelines for the cloud services. you can work with engineers and architects on breaking-down, scoping, and estimating tasks. you are proficient in providing level 3 support for developed cloud services. you can develop & document operational procedures for service operations teams. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. understand how the bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions. actively pursues effective and efficient operations of his/her respective areas in accordance with scotiabank’s values, its code of conduct and the global sales principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, aml/atf/sanctions and conduct risk. champions a high-performance environment and contributes to an inclusive work environment. education / experience / other information must to have : you have at least 3+ years of hands-on technical working experience in the use of azure cloud and google cloud platform for services such as: container orchestration (google kubernetes engine, azure kubernetes servic...
requisition id: 224374 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose scotiabank’s global technology services (gts) pega operations is a devops department that is responsible for maintaining 60+ applications pega application across private cloud, azure cloud, and on prem environments. they provide 24x7 support functions to critical application used by our digital channel; our branch channel and our contact center, serving bank’s customers. there will be some rotational shifts, covering late afternoons, evenings or overnight, and could include weekends and statutory/bank holidays on call support. accountabilities the pega systems administrator will perform day-to-day system operation support. this will include system outage management, system monitoring associated prpc system runtime health, and the connectivity to backend resources are not interrupted due to backend resources availability. the pega systems administrator will perform day-to-day incident management and respond to issues reported from the various development teams, identify root cause, resolve issue or escalate the issue properly until issue resolved. pega systems administrator should have solid understand the pega applications with advanced troubleshooting skills of pega systems, aix, linux, jboss, tomcat and azure cloud experience. manage day t...
Banco colpatria del grupo scotiabank requiere gerente de cumplimiento. perfil: abogado deseable con especialización en mercados de valores experto en temas de tesorería capital markets, administración de portafolios. experiencia: 5 años en el sector financiero, experiencia con manejo de equipos, conocimiento de operativa del mercado de valores. objetivo del cargo: direccionar e implementar el programa de gbm y tesorería en el país, identificando nuevos requisitos regulatorios. salario básico integral promedio de 12 a 14 millones de pesos, adicionalmente contrato a término indefinido directamente con el banco. ciudad: bogotá...
La descripción del trabajo se centra en la atención al cliente, garantizando un servicio de alta calidad y satisfacción para los clientes internos y externos. es importante cumplir con el nivel de servicio adecuado a la importancia del cliente y alcanzar las metas individuales de soluciones accionadas inbound. responsabilidades - atender formalmente y en tiempo estándar los llamados de clientes internos y externos, resolviendo todas las solicitudes, consultas y dudas. - gestionar solicitudes de ventas y vinculación de productos, siguiendo los scripts establecidos por la gerencia del client experience centre. - cumplir con el 100% de asistencia diaria a sus turnos laborales y conectarse puntualmente al sistema telefónico. - además, es necesario mantener conocimientos actualizados sobre productos, procedimientos y servicios del banco, así como utilizar herramientas disponibles para registrar atenciones y derivar referidos a la red. - otras responsabilidades incluyen promover un entorno de alto desempeño, contribuir a un entorno laboral inclusivo y realizar operaciones eficaces y eficientes en su área de acuerdo con los valores de scotiabank. requisitos - bachillerato graduado o educación técnica, tecnológica y/o superior en administración, negocios o carreras afines. - experiencia previa en call center/contact centre/bancario o similar. - técnicas de ventas deseables. - habilidad negociadora, orientación al servicio y atención al cliente. - buenas relaciones interpersonales y tolerancia a la frustración. beneficios - trabajo en un entorno de oficina estándar con oportun...
Press tab to move to skip to content link select how often (in days) to receive an alert: thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. position:technical project manager , technology governance & performance / international banking technology & transformation purpose international banking technology & transformation (ibtt) is a centralized program management office that deal with integration and divestitures initiatives supporting various technology teams across the bank. as a technical project manager in ibtt, you will lead a variety of projects across business lines and technologies, using various project management methodologies and tools. you will work in a culturally diverse environment while providing our technology and business partners with best-in-class project management expertise. accountabilities · manage and ensure the successful delivery of complex projects involving multiple teams from different groups across the bank, as well as external vendors when required · is accountable for planning the end-to-end design of significant processes and projects (the full journey) dealing with our infrastructure partners (architecture, security, networking, cloud technologies, etc) · demonstrates ability to develop and maintain high functioning project teams · influences business project decisions with ...
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 223102 employee referral program – potential reward: $400.000,00 we are committed to investing in our employees and helping you continue your career at scotiatech. position: engineer, security platform engineering, orchestration and logistics purpose engineer in security platform engineering, orchestration and logistics team plays a critical role in shaping and communicating technical information, leading security platform related projects, executive reports, and data-driven insights. this position is essential for ensuring effective communication within the team and with stakeholders, as well as contributing to the development of key documentation and dashboards. to have a strong command of various software tools, including office 365, power bi, and jira, and possess exceptional communication and project management skills to support the team's objectives. accountabilities - have ability to understand application and infrastructure concepts, and familiar with cloud technologies to incorporate processes into security strategies and document security solutions implementation. - collaborate closely with members of the security engineering and development team to align content strategy with project goals and objectives. provide support and assistance as needed to achieve team objectives. - collaborate with spe operation and support team members and vendors to understand operational challenges and requirements and assist with solutions to improve efficiency a...
Id de la solicitud: 229662 gracias por tu interés en scotiatech, el nuevo e innovador centro tecnológico de scotiabank en bogotá. Únete a un equipo ganador que promueve la creatividad y la innovación en un entorno cambiante, donde siempre estamos comprometidos con el logro de resultados, en una cultura inclusiva, diversa y de alto desempeño. **purpose** the scrummaster is responsible for driving team effectiveness by identifying and removing impediments, supporting the team, and encouraging practices in accordance with agile principles. the scrum master is empowered to introduce better ways to boost team productivity. they lead the team by embodying agile values, facilitating ceremonies, and supporting a culture of continuous improvement and shared practices. the incumbent will be actively involved in the development and maintenance of a high-performing, self-organizing team. **requirements**: - professional in computer engineering, business, information science, or another related field preferred - 5 - 8 years of experience in it (highly desirable). - b2+ english level - more than 3 years of experience in people management and/or leadership of large cross-functional/cross-regional teams on major organizational projects, preferably in an agile work environment (must). - project management experience with a strong understanding of agile project management principles and practices along with work experience as a scrum master on a recent project/initiative. - have the scrummaster certification (csm) (must have). - excellent oral and written communication sk...
Purpose contributes to the overall success of the development of data assets/data models serving international banking analytics. the specialist for data engineering will be responsible for using established templates for collecting, managing, and converting raw data into information via data pipelines and data bases to be consumed for business intelligence and advanced analytics applications. ensures all activities conducted are following governing regulations, internal policies, and procedures. accountabilities · champions a customer-focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. · participate in data engineering and transformation design to ensure highly scalable, extensible, and performant solutions. · collaborates in the coordination of the international banking data engineering community; supporting training and onboarding of new users, and support the implementation of data assets across international teams · hands on development supporting data integration, analytics and for on-prem and later cloud environments, to generate scalable data assets across scotiabank international markets · functions as a member of an agile team and helps drive consistent development practices, tools usage, common components, and patterns. · collaborates and supports analytic teams to proactively build and improve existing operating models, increasing reliability and stability of data platforms for end users in accordance with stablished engineering practices and automation. · contribute to data delivery fo...
**requisition id**: 212280 we are committed to investing in our employees and helping you continue your career at scotiatech. **purpose** **_ the team_** the global identity & access management organization is responsible for setting the strategy and roadmap for identity and access management (iam) and defining, delivering, operating and governing security controls pertaining to iam across scotiabank globally. this includes identity lifecycle management, centralized provisioning of workforce identities, access governance, certification of workforce identities and accounts, management of privileged access, authentication including multi-factor authentication and single sign-on, as well as the selection and integration of iam solutions. **_ the role_** the iam engineer handles the practical requirements analysis, providing integration solution, development, implementation and support for web access management systems. **accountabilities** - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - you will be working with a development team to handle the whole project cycle and deliver quality technical solutions. - learning security technologies, methodologies and industry best practices. - take part in an on-call pager rotation to provide after-hours maintenance support. - initiating proactive communication with internal/external teams. - understand how the bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions. - actively pursues...
**id de la solicitud**: 213696 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiatech. **_ purpose_** contributes to the overall success of the** international technology cca** ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **_ accountabilities_**: - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - champions a high performance environment and contributes to an inclusive work environment. - works closely with all units within business line, business / country users and team members to understand business processes, user requirements that drive the analysis and design of quality technical solutions. - participate in the systems implementation process by defining business requirements and processes, developing test strategies and test cases, performing testing (_by identifying, evaluating, escalating, resolving problems and supporting other team members_), defining user procedures and workflows, developing conversion and implementation strategies, verifying conversion, providing user documentation, providing user training, and providing post-implementation support. - participate in the full development life cycle of business solution design and implementation by analysis, and accurately and clearly defining use...
**id de la solicitud**: 22504 ¡gracias por tu interés en gsglobales! nuestro grupo tiene un fuerte compromiso en promover un lugar de trabajo en donde te sientas respaldado/a por tus supervisores/as, de forma tal que asegures tu éxito y el de cada cliente. el enfoque principal del supervisor será dirigir un equipo de agentes de servicio al cliente (csos) y actúa como su primera línea de contacto, asegurando que sean equipos de alto rendimiento centrados en el cliente, que ofrecen excelentes experiências a los clientes y generan cambio e innovación. el supervisor es responsable de proporcionar a los agentes orientación y dirección relacionadas con el conocimiento del producto, los comportamientos de servicio al cliente, procesos y apoyo a las políticas y la funcionalidad del sistema. responsabilidades principales 1. liderazgo y capacitación para motivar y desarrollar el desempeño del jefe de servicio al cliente y el rendimiento del equipo en general: - garantizar que todos los agentes de retención han establecido objetivos de desempeño anuales que están alineados con los planes de negocio y seguir el rendimiento individual frente a los objetivos. cso par (instrumento de evaluación) y discusiones uno a uno para ser completados con la aprobación final del jefe de sc. - participar en entrenamiento como una actividad de observación en curso con los agentes, proporcionando información relevante y entrenamiento durante las observaciones llamadas en vivo, lado a lado, grupo de entrenamiento y desarrollo de habilidades. - revisar las interacciones de los agentes con los cli...
**id de la solicitud**: 74887 ¡gracias por tu interés en gsglobales! nuestro grupo tiene un fuerte compromiso en promover un lugar de trabajo en donde te sientas respaldado/a por tus supervisores/as, de forma tal que asegures tu éxito y el de cada cliente. purpose of job database services manage, maintain and optimize critical enterprise database systems for canadian banking technology, international banking systems, global finance technology, and digital factory. we deliver 24/7, year-round support to production databases on both cloud and premise. as a member of the database services team the database administrator is required to deliver database design, database enhancements, software currency upgrades, software patching, database performance monitoring & improvements and production support for assigned databases. the database administrator(dba) will have 1-2 years of experience in a dba role. an database administrator (dba) will partner with solution architects, data modellers, application developers, and support teams to design, build, enhance, maintain, and tune databases while ensuring high levels of availability, performance, and security key job accountabilities: design, develop & test enhancements and support db2 and ms sql database systems - provide technical analyses and recommendations - write scripts and enhance performance (queries, etls, etc.) - 24x7 pager support on a rotating basis **skills**: must at least 1 year of experience as a database administrator supporting ms sql or db2 databases - an asset to have hands-on technical working experien...
**requisition id**: 222055 **employee referral program - potential reward**: $200.000,00 we are committed to investing in our employees and helping you continue your career at scotiatech. **requisition id**: 222055 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **purpose** contributes to the overall success of the global technology services in canada and globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures that all activities conducted are in compliance with governing regulations, internal policies and procedures. **accountabilities** - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - oversight of vulnerabilities pertaining to patching cadences for infrastructure and application servers. - collecting and analysis of critical application assets remediation efforts. - analyzing vulnerability and remediation data and creates reporting dashboards. - identifying and articulating the means to resolution / remediation of servers as part of the contribution to bns security risk index scores. - generating reports attesting to remediation findings. - generating detailed tracking of assets that exceed defined bns policy threshold...
**requisition id**: 225449 we are committed to investing in our employees and helping you continue your career at scotiatech. **purpose** contribute to the overall success of global hr technology ensuring specific individual goals, learning opportunities, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. ensure all activities conducted are in compliance with governing regulations, internal policies, and procedures. **accountabilities** - champion a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - understand java technologies. - adhere to high-quality development principles while delivering solutions on time. - provide third-level support to business users. - understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - actively pursue effective and efficient operations of his/her respective areas in accordance with scotiabank’s values, its code of conduct and the global sales principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, aml/atf/sanctions and conduct risk. - champion a high-performance environment and contribute to an inclusive work environment. **reporting relationships** - primary manager: senior manager development - direct reports: n/a - shared reports: n/a **education / experience / other information** - bachelor or master’s degree in computer...
Press tab to move to skip to content link select how often (in days) to receive an alert: title: fullstack software engineer specialist requisition id: 223528 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. position: fullstack software engineer specialist purpose: cca technology – retail digital engineering team is seeking a senior full stack developer who is proficient in both - react js and node js, to help design, develop and implement cloud-based application/s for customers in the caribbean region. this developer will be working with a team of developers in toronto, dominican republic, chile to implement the solution. the successful candidate will have the opportunity to be extended for further projects, based on needs. typical day in the role : design, develop, and implement cloud-based applications, using in-demand languages and technologies (e.g. react js, node js) must have skills: 1) react (front-end) 3 to 5+ years of hands-on experience 2) node.js (backend for front-end layer) 3 to 5+ years of hands on experience 3) html, css, typescript 3 to 5+years of hands on experience 4) working with authenticated and customer focused applications 3 to 5+ years of hands on experience nice to have skills: - experience with accessibility (implement accessibility related functions onto app – code, et...
**id de la solicitud**: 115119 **centro de costes**:contact centre charges from colombia **programa de referido de empleados - probable pago**: $2,323,640.00 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiagbs ubicación(s): colombia : bogota : bogota scotiagbs forma parte del grupo de empresas de scotiabank ubicado en bogotá, colombia, y fue creado para apoyar diversos procesos del banco y el desarrollo y ejecución de sus servicios globales. ofrecemos un entorno de trabajo inclusivo y positivo, además de ventajas competitivas....
**requisition id**: 32525 thank you for your interest in gsglobales! our group has a strong commitment to promoting a workplace where you feel supported by your supervisors, in a way that ensures your success and that of each customer. la supervisión de cobro administrativo tiene la función de garantizar el cumplimiento de las estrategias y procedimientos del área, con el fin de obtener altos níveles en la gestión de cobros, maximizando la recuperación de las cuentas y reduciendo las pérdidas. debe garantizar altos níveles de eficiencia en la gestión de cobro, minimizando los flows de cuentas y reduciendo el nível de ncl del negocio, además de coordinar y administrar la ejecución de las saturaciones diarias junto con el gerente de front end. debe monitorear, evaluar y proponer cambios que impacten positivamente la operación. dentro de sus funciones se encuentra el manejo de los agentes del área de cobro administrativo. debe dirigir, administrar y supervisar al equipo a su cargo en la ejecución operativa y gestión diaria de cobro, retroalimentándolos y realizando los planes de acción que correspondan. dentro del equipo de trabajo se incluye agentes de cobros de los diferentes productos de cobranza y cuentas en mora hasta los 90 días para los productos de tarjetas y revolving, y hasta 60 días mora para los productos de préstamos, autos, hipotecas, pymes, leasing y cualquier otra forma de crédito retail. el propósito general del puesto es dar seguimiento y apoyar a los agentes de cobros en su gestión tanto en sitio como en el hub, con el fin disminuir los níveles de moro...
Requisition id: 216276 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. propósito contribuye al éxito general de la banca internacional operando en scotiagbs colombia contact centre a nivel global, garantizando que los objetivos, planes e iniciativas individuales específicas se lleven a cabo o se cumplan en apoyo a las estrategias y objetivos de negocios del equipo. atender formalmente y en tiempo estándar los llamados de: clientes internos y externos (clientes externos del segmento masivo). resolver todas las solicitudes, consultas, aclarar dudas, entregar servicios, gestionar solicitudes de ventas y vinculación de productos cumpliendo con los slas y siguiendo los scripts establecidos por la gerencia del contact centre. aportando un sello de excelencia y calidad en cada llamado para generar satisfacción y fidelizar a nuestros clientes en cada llamado. • cumplir con nivel de servicio en atención acorde a la importancia de cliente. cumplir con el porcentaje de tsf y abandono acumulados mes, establecido por el país cliente. • cumplir con el 100% asistencia diaria a sus turnos laborales. • conectarse puntualmente al sistema telefónico. • cumplir con el 100% de las normativas internas, políticas, procedimientos, reglamento interno de trabajo y demás pautas de conducta. • agregar valor al servicio detectando oportunidades de negocios y aumentando progresivamente la vinculación de productos de los clientes que llaman. • contribuir al cumplimient...
Scotiabank-colpatria requiere generalista digital de atracción de talento. perfil: profesionales en psicología, administración de empresas, ingeniería industrial, ingeniería de procesos, ingeniería financiera o especialistas en gestión humana. con mínimo 5 años de experiencia laboral de los cuales 3 años hayan sido en cargos de atracción de talento en fábricas digitales o tecnología, trabajando directamente en gestión humana o recursos humanos. indispensable nivel de inglés 90%. rango salarial de 5000000, beneficios extralegales contrato a término indefinido, y excelentes condiciones laborales. ciudad: bogotá...
Banker comercial / ejecutivo preferente. barranquilla talent acquisition partner | psicología | orientación laboral | evaluación y desarrollo de personal | convenios universitarios si buscas una oportunidad en una de las mejores empresas para trabaja...
Requisition id: 212892 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose the team: scotiabank has embarked on the journey to modernize both development practices and tools. one of the main area...
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