Cost center/budget and/or revenue responsibility: na purpose & overall relevance for the organization: adidas shared services in bogotá delivers high quality services for customer service and invoice to cash, accounts payable, retail accounting, ecom...
Superside is expanding its customer success team and looking for an experienced csm team lead with deep expertise in the marketing domain to manage a team of customer success managers supporting enterprise customers like vimeo, reddit, figma, and nov...
Senior artificial intelligence developer - remote - colombia fullstack labs published 23 mar 2024 location: colombia type: remote employment: full time role highlights 1. ai 2. integrations 3. full stack 4. ci 5. software design 6. agile 7. scrum 8. startup 9. google analytics tools, libraries and frameworks description fullstack labs, a company focused on building distributed software development teams and delivering transformational digital solutions for clients like uber, godaddy, mgm, siemens, and stanford university, is looking to hire a senior artificial intelligence developer. the role involves working directly with clients in team augmentation setups or on design and build projects. this position requires proven experience with artificial intelligence (ai), machine learning (ml), and ai prompt, and involves tasks such as working through new and difficult ai issues, contributing to libraries, and maintaining continuous integration and delivery of applications. the candidate must also have a forensic attention to detail and a positive, can-do attitude. fullstack labs is the fastest-growing software consultancy in the americas, focused on helping organizations build distributed software development teams and deliver transformational digital solutions. as an employee-first company, fullstack labs prioritizes hiring the most talented software designers and developers in the western hemisphere by fostering a positive, respectful, and supportive work environment. the company prides itself on offering life-changing career opportunities to talen...
Remote - colombia; remote - other who we are: we are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. as a people-first firm, we value diversity in backgrounds and experiences. we strongly believe our people and culture are key to our success. our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit. as a full-service growth marketing firm, we offer best-in-class services including: seo, content marketing, paid media, social media marketing, programmatic + ctv, public relations, influencer marketing, email + sms, conversion rate optimization, retail marketing, and creative. here at power digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. at the heart of power digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in m&a;––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional...
Senior customer success manager (podcasts) join to apply for the senior customer success manager (podcasts) role at growth troops senior customer success manager (podcasts) 2 days ago be among the first 25 applicants join to apply for the senior customer success manager (podcasts) role at growth troops this range is provided by growth troops. your actual pay will be based on your skills and experience — talk with your recruiter to learn more. base pay range job title: senior customer success manager location: remote (must be available monday–friday, 9am–6pm est) position type: full-time reports to: executive leadership overview: the senior customer success manager plays a pivotal role in overseeing the long-term satisfaction, retention, and success of customers in a content-focused, service-driven environment. this individual is both a strategic partner and operational lead—responsible for owning the full customer lifecycle from onboarding and activation to growth and advocacy. they are skilled in creating and refining processes, managing complex relationships, and proactively identifying opportunities to add value at every touchpoint. working cross-functionally with production, operations, and leadership teams, the senior customer success manager ensures that service delivery aligns tightly with customer goals, while also building scalable systems that elevate the entire customer experience. this role is best suited for someone with strong interpersonal intelligence, deep experience in tech-enabled account support, and a passion for solving problems with...
Senior customer success manager (podcasts) join to apply for the senior customer success manager (podcasts) role at growth troops . senior customer success manager (podcasts) 2 days ago — be among the first 25 applicants. this range is provided by growth troops. your actual pay will be based on your skills and experience — talk with your recruiter to learn more. base pay range job title: senior customer success manager location: remote (must be available monday–friday, 9am–6pm est) position type: full-time reports to: executive leadership overview the senior customer success manager plays a pivotal role in overseeing the long-term satisfaction, retention, and success of customers in a content-focused, service-driven environment. this individual is both a strategic partner and operational lead—responsible for owning the full customer lifecycle from onboarding and activation to growth and advocacy. they are skilled in creating and refining processes, managing complex relationships, and proactively identifying opportunities to add value at every touchpoint. working cross-functionally with production, operations, and leadership teams, the senior customer success manager ensures that service delivery aligns tightly with customer goals, while also building scalable systems that elevate the entire customer experience. this role is best suited for someone with strong interpersonal intelligence, deep experience in tech-enabled account support, and a passion for solving problems with clarity and structure. key responsibilities - own and manage a portfolio of...
Octocom is a technology startup transforming customer support for e-commerce businesses through artificial intelligence. our proven solutions automate repetitive tasks, optimize operations, and improve customer experiences - delivering real value to our clients. now, w e’re now launching our expansion into spain, and we’re hiring a sales executive based in columbia to help us grow into this exciting european market. this is your opportunity to join a forward-thinking company at the forefront of ai and e-commerce innovation — and to play a key role in building our presence in spain from latin america. we’re on the hunt for a driven and hungry individual, with zero sales experience required. we’re ready to train you and move fast! the opportunity: revenue share & impact at octocom, your success drives your earnings and our growth in spain. here’s what we offer: - competitive base salary: starting at 800 usd per month gross for full-time work. - 10% revenue share: earn 10% of recurring revenue from each client you secure, with no upper limit. for example, a 10,000 usd/month client means 1000 usd monthly for you as long as they stay with us. - training and development: no sales experience? no problem - we’re committed to training you from scratch to succeed in this role. - get experienced in ai: as an ai-driven company at the forefront of new technology, working here naturally builds your knowledge of ai - what it is, how it works, and how to use it. - direct impact: your deals shape octocom’s foothold in spain, giving you a central role in our early success. - s...
Title: data engineer belong. connect. grow. with kbr! kbr’s national security solutions team provides high-end engineering and advanced technology solutions to customers in the intelligence and national security communities. in this position, your work will have a profound impact on one of the country’s most critical roles – protecting national security. why join us? innovative projects: work on cutting-edge technologies and projects that support national security. collaborative environment: join a team where collaboration and innovation are core to our workplace culture. impactful work: your contributions will make a tangible difference both within the company and the broader national security field. key responsibilities: work within a team to create and maintain data pipelines using open-source components in a cloud environment. translate customer requirements into functional and non-functional requirements. communicate the technical merits or demerits of various data stores, formats, models, or pipeline architectures. work environment: location: on-site/hybrid travel requirements: minimal working hours: flexible qualifications: required: security clearance: ts/sci bs degree in computer science, mathematics, statistics, data science, or a related field. other degrees will be considered with relevant work experience. dod 8140 cyber workforce basic qualification equivalent (e.g., comptia security+ ce). demonstrated capability in implementing data transformations using an object-oriented programming language. understanding of at least one data serialization approach (e.g., p...
Join or sign in to find your next job join to apply for the data operations analyst role at antenna we're antenna, a data and analytics startup that aims to expand knowledge of subscriber behavior so brands can entertain, inspire, and empower the world. we provide industry and competitive benchmarks across key metrics so our customers can know 'what good looks like', market intelligence to learn how to build a best-in-class business, and insights to inform strategic decision-making. antenna is the market standard for subscription analytics. we're looking for a data analyst to join our data operations team to ensure accurate and timely delivery of data to internal stakeholders and our customers. in this role, you'll partner with our commercial team to deliver high-quality custom data solutions that enable our customers to make key business decisions with zero friction. you will collaborate with data operations, insight analysts, customer success, sales, marketing, and directly with customers. you will report to our vp, data operations. antenna is a remote-first company, and we prefer candidates based in us time zones (eastern, central, mountain, or pacific), working during us business hours. what you'll do leverage our complex data pipeline to design data solutions ensuring accurate and timely data delivery own the qa process to ensure reliable and accurate data partner with technical and commercial teams to ship custom data products rapidly without compromising quality collaborate proactively with commercial teams and customers to identify opportunities for impactful data-d...
Associate firmware engineer job locations us-md-columbia job id 2025-5271 name linked office: columbia, md country united states city columbia worker type regular full-time employee posting location : state/province md overview this is an incredible opportunity to be part of a company that has been at the forefront of ai and high-performance data storage innovation for over two decades. datadirect networks (ddn) is a global market leader renowned for powering many of the world's most demanding ai data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, government, academia, research and manufacturing. "ddn's a3i solutions are transforming the landscape of ai infrastructure." - idc "the real differentiator is ddn. i never hesitate to recommend ddn. ddn is the de facto name for ai storage in high performance environments" - marc hamilton, vp, solutions architecture & engineering | nvidia ddn is the global leader in ai and multi-cloud data management at scale. our cutting-edge data intelligence platform is designed to accelerate ai workloads, enabling organizations to extract maximum value from their data. with a proven track record of performance, reliability, and scalability, ddn empowers businesses to t...
Senior customer success manager (podcasts) join to apply for the senior customer success manager (podcasts) role at growth troops senior customer success manager (podcasts) 2 days ago be among the first 25 applicants join to apply for the senior customer success manager (podcasts) role at growth troops this range is provided by growth troops. your actual pay will be based on your skills and experience — talk with your recruiter to learn more. base pay range job title: senior customer success manager location: remote (must be available monday–friday, 9am–6pm est) position type: full-time reports to: executive leadership overview: the senior customer success manager plays a pivotal role in overseeing the long-term satisfaction, retention, and success of customers in a content-focused, service-driven environment. this individual is both a strategic partner and operational lead—responsible for owning the full customer lifecycle from onboarding and activation to growth and advocacy. they are skilled in creating and refining processes, managing complex relationships, and proactively identifying opportunities to add value at every touchpoint. working cross-functionally with production, operations, and leadership teams, the senior customer success manager ensures that service delivery aligns tightly with customer goals, while also building scalable systems that elevate the entire customer experience. this role is best suited for someone with strong interpersonal intelligence, deep experience in tech-enabled account support, and a passion for solving problems with...
Octocom is a technology startup transforming customer support for e-commerce businesses through artificial intelligence. our proven solutions automate repetitive tasks, optimize operations, and improve customer experiences - delivering real value to our clients. now, w e’re now launching our expansion into spain, and we’re hiring a sales executive based in columbia to help us grow into this exciting european market. this is your opportunity to join a forward-thinking company at the forefront of ai and e-commerce innovation — and to play a key role in building our presence in spain from latin america. we’re on the hunt for a driven and hungry individual, with zero sales experience required. we’re ready to train you and move fast! the opportunity: revenue share & impact at octocom, your success drives your earnings and our growth in spain. here’s what we offer: competitive base salary: starting at 800 usd per month gross for full-time work. 10% revenue share: earn 10% of recurring revenue from each client you secure, with no upper limit. for example, a 10,000 usd/month client means 1000 usd monthly for you as long as they stay with us. training and development: no sales experience? no problem - we’re committed to training you from scratch to succeed in this role. get experienced in ai: as an ai-driven company at the forefront of new technology, working here naturally builds your knowledge of ai - what it is, how it works, and how to use it. direct impact: your deals shape octocom’s foothold in spain, giving you a central role in our early success. startup learning edge: as a ...
We are hiring spanish< >english opi/vri interpreters if you are passionate about different languages and interpretation, we need you! we are looking for professional remote interpreters who want to join an international company and be a great help to the community. an over-the-phone interpreters (opi) /video remote interpreters (vri) in future group translation and localization services provide accurate communication between non-english and english speakers during the calls. they carry out exclusive service in different fields and industries and assure transparency during the conversation. interpreters in future group translation and localization services are linguistic experts, fast workers when it comes to the information mentioned during the call, and renowned for their high level of tolerance, accuracy, and expertise. after you familiarize yourself with the following description of the position, you can click "apply now" and send us your resume and certificate in pdf or word files. location: worldwide your responsibilities: answer calls in a professional manner, acting according to the interpreter's code of conduct. be always prepared to take notes during a call. be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically). rendering all messages accurately and completely, without adding, omitting, or substituting. provide the highest level of customer service during interpreting facilitate communication between limited english proficient and client by rendering accurate and complete interpretation o...
Join to apply for the business intelligence analyst 3 role at twilio who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio’s next customer experience business intelligence analyst (p3). about the job this position is needed so twilio can hear the voice of customer and improve our products and services. voice of the customer (voc) is a term that describes customer feedback about their experiences. it focuses on customer needs, expectations, understandings, and product/service improvement. a voc program also gives insight into customer preferences, problems, and complaints. voc drives increased customer satisfaction and loyalty by helping twilio identify and respond to issues. twilio is seeking a business intelligence analyst to join our customer experience (cx) team. the cx team champions the voice of customer by owning twilio’s net promoter survey (nps) program and by measuring the experience interacting with twilio across th...
Job brief reporting, targeting job description ready to work with a resilient team at realmone! realmone was built on the principle that people matter first and foremost. we believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. we do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch security professionals. join us on this journey as we execute this new mission-critical contract providing cybersecurity expertise and risk management! your effort and expertise are crucial to the success and execution of this impactful mission that is critical in ensuring mission success through target analyst reporters, collection managers, collection targeting and compliance managers, analytic editors, sigint geospatial analysts and threat analysts by improving, protecting, and defending our nation's security. job responsibilities prepare synthesized products for customers by researching, analyzing, and reporting intelligence via appropriate reporting vehicles, in response to mission requirements. prioritize, assess, evaluate, and report information obtained from various sources for use or decision by government personnel. maintain awareness of internal and external customer needs. collaborate with collectors and analysts to refine collection and reporting requirements. share target-related information and provide feedback to customers as appropriate. issue appropriate products which rela...
About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand to approximately 45,000 employees worldwide. we have a presence in twenty-three locations across twelve countries, including the philippines, india, and the united states. founded on the idea of creating a different breed of business processing outsourcing (bpo), taskus emphasizes a culture of innovation, technological exploration, agility, and consistency in an ever-changing environment. what we offer: we prioritize our employees' well-being by providing competitive salaries and comprehensive benefits. our departments—total rewards, wellness, hr, and diversity—support a people first culture. we foster an inclusive environment, promote internal mobility, and encourage professional growth at all career stages. join us and experience our dedication to supporting people first. about the role: pricing manager as a pricing manager, you should have deep knowledge of the pricing domain, excellent communication skills, and a strong leadership presence. you will play a critical role in creating value for taskus by managing profitability and cost optimization for sales and customer success leaders. we seek motivated profe...
Explore your next opportunity at a fortune global 500 organization. envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. we know what it takes to lead ups into tomorrow—people with a unique combination of skill + passion. if you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. job description: job summary this position generates new business by managing business relationships between ups and designated enterprise accounts. he/she executes business plans by meeting and exceeding sales and revenue goals. this position leads service and sales activity across ups's portfolio of products and services including; freight, package, forwarding, and distribution. he/she drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation. this position obtains knowledge about customers’ competitors to consult customers on ups solutions that support their market competitiveness. responsibilities: maintains contract compliance and renewal process to ensure elements of contracts are being followed and negotiated by both ups and the customer. maintains and monitors customer information and account performance data for freight, package, and forwarding and distribution to track sales performance against sales objectives. utilizes business information and analysis reporting tools to assess account performance analysis. monitors a...
Senior customer success manager (podcasts) join to apply for the senior customer success manager (podcasts) role at growth troops senior customer success manager (podcasts) 2 days ago be among the first 25 applicants join to apply for the senior customer success manager (podcasts) role at growth troops this range is provided by growth troops. your actual pay will be based on your skills and experience — talk with your recruiter to learn more. base pay range job title: senior customer success manager location: remote (must be available monday–friday, 9am–6pm est) position type: full-time reports to: executive leadership overview: the senior customer success manager plays a pivotal role in overseeing the long-term satisfaction, retention, and success of customers in a content-focused, service-driven environment. this individual is both a strategic partner and operational lead—responsible for owning the full customer lifecycle from onboarding and activation to growth and advocacy. they are skilled in creating and refining processes, managing complex relationships, and proactively identifying opportunities to add value at every touchpoint. working cross-functionally with production, operations, and leadership teams, the senior customer success manager ensures that service delivery aligns tightly with customer goals, while also building scalable systems that elevate the entire customer experience. this role is best suited for someone with strong interpersonal intelligence, deep experience in tech-enabled account support, and a passion for solving problems with cla...
Get ai-powered advice on this job and more exclusive features. location: latam, remote. position type: 9 months contract (+ possibility of extension) position summary data meaning is a front-runner in business intelligence and data analytics consulting, renowned for our high-quality consulting services throughout the us and latam. our expertise lies in delivering tailored solutions in business intelligence, data warehousing, and project management. our strength lies in our global team of 95+ consultants, all working remotely, embodying a collaborative, inclusive, and innovation-driven work culture. position overview we are seeking an experienced power bi administrator to manage and maintain the power bi environment of one of our customers. the ideal candidate will be responsible for ensuring the optimal performance, stability, security, and scalability of the power bi platform. this role involves installation, configuration, monitoring, troubleshooting, and user support, while also ensuring compliance with industry’s best practices. key responsibilities: administer and maintain power bi service, power bi report server, and related environments perform installation, configuration, and upgrades of power bi components monitor system performance, troubleshoot issues, and optimize dashboards and reports for efficiency manage power bi workspaces, user roles, permissions, and authentication settings implement and enforce best practices for report development, scheduling, and execution provide technical support to end users, ensuring seamless report execution collaborate with i...
Job description summary ge healthcare is a leading global innovator in medical technology and digital solutions with more than 100 years of experience in the healthcare industry and around 50,000 employees worldwide. we enable clinicians to make faster, more informed decisions through smart devices, data analytics, apps and services, powered by our edison intelligence platform. we operate at the center of an ecosystem working toward the precision of healthcare digitalization, helping to drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. customer facing staff responsible for winning business impacts approaches, projects and programs in the functional area or affected business organization and ways of working. impacts quality, efficiency and effectiveness of own team. guided by commercial practices and policies that may be shaped by the role. has significant control/influence over commercial priorities. there is moderate autonomy within the role to enter into/execute commercial arrangements. high levels of commercial judgement are required to achieve outcomes required. job description roles and responsibilities gehc only - responsible for managing the long-term success of ge’s relationship with a set of accounts in order to achieve the goals and objectives identified by the customer and ge. drive orders and sales growth; define and implement a 1-3 year plan; develop and execute a ge healthcare sales strategyacross the horizontal product portfolio, services, and solutions; lead and secure l...
Customer service representative – white-glove concierge level get ai-powered advice on this job and more exclusive features. job title: customer service representative – white-glove concierge level about us: we are not your average customer service operation. we deliver concierge level support to a high-end membership base that expects excellence. our team provides anticipatory, white-glove communication that reflects the elevated standards of the brand we represent. ★ please submit your cv in english ★ this role goes beyond traditional support. it requires professionalism, poise, quick thinking, and a sharp eye for detail. we don’t just respond. we anticipate, elevate, and deliver. job description we are looking for polished and proactive professionals for a remote customer service role supporting a luxury us-based brand with 12 locations. this is a concierge level position where excellence, speed, and professional presence are essential. you will be part of a high-performing global team delivering white-glove support to a discerning clientele. your communication, problem solving, and attention to detail will reflect the tone and standards of a premium brand committed to creating exceptional client experiences. responsibilities provide fast, articulate, emotionally intelligent service through phone, text, and email assist clients with time sensitive reservations and scheduling while maintaining a confident and composed tone handle a high volume of requests without sacrificing accuracy or warmth collaborate with team members across multiple time zones to ensure seamless sup...
We are tech transformation specialists, uniting human expertise with ai to create scalable tech solutions. with over 6,500 ci&ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. artificial intelligence is our reality. responsibilities: lead technically the team and enable the development team to build, enhance, and maintain applications. participate in design and architecture discussions. ensure that solutions follow security and performance best practices. create & maintain design and other documentation required by clients. troubleshoot and resolve technical issues, providing guidance and solutions. communicate with customer teams and align technical solutions. understand requirements and develop viable technical solutions using appropriate frameworks. conduct code reviews. guarantee a stable and productive development environment. mentor and share knowledge with junior team members. requirements: solid experience in software architecture design and technical leadership. experience with at least one cloud provider (aws / azure / gcp). experience in front-end development using react. ability to learn new frameworks comfortably. experience designing software architecture, frameworks, and technologies. experience with ci/cd pipelines. ability to create proofs of concept and code complex mechanisms. advanced english proficiency for conversations. backend development with kotlin. experience developing responsive web applications using react or javascript. nice to have: azure cloud experience. visa and availability to tra...
Senior customer success manager (podcasts) join to apply for the senior customer success manager (podcasts) role at growth troops . senior customer success manager (podcasts) 2 days ago — be among the first 25 applicants. this range is provided by growth troops. your actual pay will be based on your skills and experience — talk with your recruiter to learn more. base pay range job title: senior customer success manager location: remote (must be available monday–friday, 9am–6pm est) position type: full-time reports to: executive leadership overview the senior customer success manager plays a pivotal role in overseeing the long-term satisfaction, retention, and success of customers in a content-focused, service-driven environment. this individual is both a strategic partner and operational lead—responsible for owning the full customer lifecycle from onboarding and activation to growth and advocacy. they are skilled in creating and refining processes, managing complex relationships, and proactively identifying opportunities to add value at every touchpoint. working cross-functionally with production, operations, and leadership teams, the senior customer success manager ensures that service delivery aligns tightly with customer goals, while also building scalable systems that elevate the entire customer experience. this role is best suited for someone with strong interpersonal intelligence, deep experience in tech-enabled account support, and a passion for solving problems with clarity and structure. key responsibilities own and manage a portfolio of high-value customer account...
★ please submit your cv in english ★ job title: customer service representative – white-glove concierge level about us we are not your average customer service operation. we deliver concierge level support to a high-end membership base that expects excellence. our team provides anticipatory, white-glove communication that reflects the elevated standards of the brand we represent. this role goes beyond traditional support. it requires professionalism, poise, quick thinking, and a sharp eye for detail. we don’t just respond. we anticipate, elevate, and deliver. job description we are looking for polished and proactive professionals for a remote customer service role supporting a luxury us-based brand with 12 locations. this is not a typical service job. it is a concierge level position where excellence, speed, and professional presence are essential. you will be part of a high-performing global team delivering white-glove support to a discerning clientele. your communication, problem solving, and attention to detail will reflect the tone and standards of a premium brand committed to creating exceptional client experiences. responsibilities provide fast, articulate, emotionally intelligent service through phone, text, and email assist clients with time sensitive reservations and scheduling while maintaining a confident and composed tone handle a high volume of requests without sacrificing accuracy or warmth collaborate with team members across multiple time zones to ensure seamless support anticipate needs, think critically, and offer proactive solutions uphold a c...
Senior customer success manager (podcasts)join to apply for the senior customer success manager (podcasts) role at growth troops.senior customer success manager (podcasts)2 days ago — be among the first 25 applicants.this range is provided by growth troops. your actual pay will be based on your skills and experience — talk with your recruiter to learn more.base pay rangejob title: senior customer success managerlocation: remote (must be available monday–friday, 9am–6pm est)position type: full-timereports to: executive leadershipoverviewthe senior customer success manager plays a pivotal role in overseeing the long-term satisfaction, retention, and success of customers in a content-focused, service-driven environment. this individual is both a strategic partner and operational lead—responsible for owning the full customer lifecycle from onboarding and activation to growth and advocacy. they are skilled in creating and refining processes, managing complex relationships, and proactively identifying opportunities to add value at every touchpoint. working cross-functionally with production, operations, and leadership teams, the senior customer success manager ensures that service delivery aligns tightly with customer goals, while also building scalable systems that elevate the entire customer experience. this role is best suited for someone with strong interpersonal intelligence, deep experience in tech-enabled account support, and a passion for solving problems with clarity and structure.key responsibilitiesown and manage a portfolio of high-value customer accounts, ensuring pr...
★ please submit your cv in english ★ job title: customer service representative – white-glove concierge level about us we are not your average customer service operation. we deliver concierge level support to a high-end membership base that expects excellence. our team provides anticipatory, white-glove communication that reflects the elevated standards of the brand we represent. this role goes beyond traditional support. it requires professionalism, poise, quick thinking, and a sharp eye for detail. we don’t just respond. we anticipate, elevate, and deliver. job description we are looking for polished and proactive professionals for a remote customer service role supporting a luxury us-based brand with 12 locations. this is not a typical service job. it is a concierge level position where excellence, speed, and professional presence are essential. you will be part of a high-performing global team delivering white-glove support to a discerning clientele. your communication, problem solving, and attention to detail will reflect the tone and standards of a premium brand committed to creating exceptional client experiences. responsibilities provide fast, articulate, emotionally intelligent service through phone, text, and email assist clients with time sensitive reservations and scheduling while maintaining a confident and composed tone handle a high volume of requests without sacrificing accuracy or warmth collaborate with team members across multiple time zones to ensure seamless support anticipate needs, think critically, and offer proactive solutions uphold a culture o...
We are tech transformation specialists, uniting human expertise with ai to create scalable tech solutions. with over 6,500 ci&ters; around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. artificial intelligence is our reality. it manager job purpose the ci&t; it manager is a key member of our global it department, dedicated to helping end-users resolve technical problems promptly and accurately. we seek a highly qualified it manager to lead our information technology team. the candidate will develop and implement it strategies supporting the company's business objectives, manage projects, resources, and the it team, and communicate regularly with the global it squad leader. strict adherence to processes and procedures defined by headquarters is essential. responsibilities the goal is to ensure the efficient and secure operation of technology systems, providing technical support, aligning global it strategies and policies, and adapting them to local needs to meet organizational objectives. leadership: lead and motivate it professionals, develop and manage the it budget, stay updated on technological trends, and contribute to ai strategy, focusing on process optimization, automation, and organizational culture alignment. on-site tech support: establish best practices based on headquarters standards, train team members, and ensure high-quality hardware, software, and network support. process documentation: own local it process documentation, create/update user guides, technical manuals, and procedures. communication: effectiv...
Job title: specialist gbs account & sales ops cost center/budget and/or revenue responsibility: na purpose & overall relevance for the organization: adidas shared services in bogotá delivers high quality services for customer service and invoice to c...
Job brief target, reporter job description ready to work with a resilient team at realmone! realmone was built on the principle that people matter first and foremost. we believe in providing a strong work/life balance by investing in our employees an...
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