Join expatrio expatrio is an ambitious berlin-based start-up in the field of fintech and edtech and currently has a vacancy for the position as customer support agent (spanish & chinese). latam (remote) our goal is to make the way to and in germany a...
Compartir oferta compartir oferta 1886532--- vence 20 ago 2025 2025-8-20 20/08/2025 job title: database migration engineer. latam location: bogotá, colombia (on-site) about the role we are looking for a database migration engineer to support the migr...
Grupo harmony is a regional company with over 30 years of experience in providing functional solutions and ingredients for the food, beverage, and pharmaceutical industries. present in 16 latam countries, harmony supports its clients in developing innovative, healthy, and sustainable products — from concept to launch. recognized for its scientific approach, personalized service, and collaborative mindset, harmony stands out as a strategic partner in a constantly evolving market. we are looking for an international trade coordinator for the ancam region (andean, central america & caribbean) — someone with a strong analytical mindset and a strategic focus. this person will be responsible for analyzing, managing, and overseeing foreign trade processes across the region, in close coordination with key departments such as commercial, finance & administration, and product development & quality. key responsibilities: oversee and monitor import and export operations at the regional level. provide comprehensive support and guidance to internal teams on foreign trade matters and customs regulations. build and manage the area’s cash flow. maintain daily communication with international suppliers and service providers. track kpis and annual objectives for the area. identify risks and opportunities for improvement in import/export processes, implementing action plans to address operational gaps. propose cost-saving initiatives and network design strategies, considering logistics expenses and customs regulations across projects. what we’re looking for: u...
Job description turn up the volume on your digital media career our client, iheartmedia, is the #1 audio company in the u.s., reaching 9 out of 10 americans monthly through 870+ radio stations, trendsetting podcasts, and powerful digital platforms . as the voice behind america’s biggest audio experiences, they’ve built a legacy of influence, innovation, and intimacy—one sound wave at a time. with award-winning content, cutting-edge tech, and unmatched reach, iheartmedia offers more than a career—it’s a front-row seat to shaping culture. join the brand that turns listeners into loyal communities. job description be part of our client’s team as an associate campaign manager and take charge of executing and optimizing digital campaigns. you’ll support post-sale efforts with precision and speed, collaborating across teams to ensure high-quality performance, timely delivery, and exceptional client satisfaction in a fast-paced, centralized digital environment. job overview employment type: indefinite term type contract shift: monday to friday, 8:00 a.m. to 5:00 p.m. pst work setup: work from home / remote responsibilities support key digital campaigns in the post-sale stage execute campaigns and manage revisions and reporting collaborate across teams including sales, operations, and product act as a liaison to ensure successful account performance and growth deliver best-in-class client service adapt and thrive in a fast-paced, ever-changing work environment requirements qualifications needed approximately 3 years of relevant experience strong attent...
Descripción del empleo role purpose the hr manager – gbs americas is a strategic leadership role accountable for aligning people strategies with the operational and transformation goals of the gbs center serving the americas region. this role ensures the effective delivery of hr services within the gbs and from the gbs to latam countries. it contributes to the success of sgs by: bridging business strategy with hr service design and delivery. driving operational excellence, efficiency, and digital transformation in hr shared services. creating a high-performance, inclusive culture that fosters employee engagement and productivity. enhancing transparency, governance, and service credibility through data, automation, and strong stakeholder relationships. this position is key to positioning the colombia-based gbs as a regional benchmark for people, performance, and process excellence, supporting sgs’s broader business growth and cost-efficiency ambitions. main functions: strategic hr business partnering for gbs americas act as the primary hr advisor to the head of gbs americas and gbs lead team, providing insight and support in translating gbs strategic objectives into people strategies that enhance service delivery, scalability, and business outcomes. lead the design and implementation of the gbs workforce strategy, including organizational structure, role architecture, headcount planning, and talent segmentation aligned to current and future demand. partner with global and regional hr leadership to shape and implement the gbs people strategy - including internal mobility, car...
About payu payu, a leading payment and fintech company in 50+ high-growth markets throughout asia, central and eastern europe, latin america, the middle east and africa, part of prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. as a leading online payment service provider, we deploy more than 400 payment methods and pci-certified platforms to process approximately 6 million payments every single day. about the role as a senior accounting analyst, you will analyze financial data to ensure accuracy and compliance with accounting standards and regulations, prepare account reconciliations, identify discrepancies and work with relevant departments to resolve issues, ensure adherence to internal controls and company policies, support external and internal audits by providing necessary documentation and explanations. what you will do ·support management in the implementation of financial projects to ensure timely and accurate outcomes. prepare and analyze monthly, quarterly, and annual financial statements for latam. ensure compliance with year-end requirements in each latam country. oversee the execution and completion of internal and external audits for latam operations. contribute to the development, implementation, and continuous improvement of policies, procedures, and internal controls. collaborate with finance, operations, and hr teams to enhance the efficiency of accounting and financial processes and strengthen cross-departmental coordination. reconcile, ana...
Turning claims into justice—one case at a time our client, your insurance attorney, is a powerhouse in the legal services industry, known for fiercely representing individuals in insurance disputes involving property damage, personal injury, nursing home negligence, and more . with over 300 employees and 45+ attorneys across five u.s. states, they’ve recovered more than $750 million for over 75,000 clients. their commitment to justice, diversity, and client-first advocacy makes them a top-tier firm—and an incredible place to grow your legal career. job description as a claims assistant , you will support case management by preparing legal documents, maintaining organized case files, and serving as a key liaison between attorneys, clients, and insurance companies. your attention to detail and strong communication skills will ensure the smooth flow of pre-suit legal processes. job overview employment type: indefinite term type contract shift: monday to friday, 09:00 am – 06:00 pm est or col work setup: onsite, bogotá and medellin your daily tasks support attorneys by preparing and organizing documentation, including gathering records and relevant information communicate regularly and promptly with clients, insurance companies, and third parties to collect information and provide updates on cases maintain accurate, organized, and up-to-date case files within the firm’s case management system handle and organize incoming and outgoing correspondence and emails efficiently act as the primary liaison for pre-suit communication between clients, attorneys, and ins...
Introduction: bienvenido a gallagher, líder mundial en seguros, gestión de riesgos y servicios de consultoría. con un equipo en crecimiento de más de 50.000 profesionales en todo el mundo, empoderamos a empresas, comunidades e individuos para que prosperen. en gallagher, puede desarrollar una carrera, ya sea en nuestra división de corretaje, nuestra división de consultoría de recursos humanos y beneficios o nuestro equipo corporativo. experimente the gallagher way, una cultura impulsada por valores compartidos y una pasión colectiva por la excelencia. Únase a uno de nuestros equipos dinámicos, donde desempeñará un papel fundamental a la hora de dar forma al futuro de gallagher y desbloquear oportunidades incomparables tanto para sus clientes como para usted. creemos que cada candidato aporta algo especial, ¡incluido usted! por lo tanto, incluso si siente que está cerca pero no es exactamente compatible, le recomendamos que presente su solicitud. overview: role summary: we are seeking a highly organized, strategic, and results-driven shared model operations manager to lead the operational execution of cross-functional services within our latam global center of excellence (gcoe). this role is pivotal in driving service excellence, operational consistency, and stakeholder satisfaction across multiple countries and business lines under a shared services model. the ideal candidate will act as a key liaison between global stakeholders and regional delivery teams, ensuring alignment with corporate schedules, cost structures, and performance metrics. this role requires ...
Uptalent.io is seeking a highly skilled civil engineers & land surveyors to join their team. as a global platform that provides top tier talent from latam to the most exciting companies in the world, uptalent.io is committed to providing exceptional service to their clients. the successful candidate will bring a combination of technical skill and industry experience to the role while completing projects that match the high standards of uptalent.io. the civil engineer and land surveyor will be responsible for a range of duties, including site inspection, data analysis, and management of project timelines. the successful candidate will have a keen eye for detail and will be able to manage multiple projects simultaneously. responsibilities work on the design and development of the following types of projects: land surveying, concept plan, road design, waterwaste management and drainage, basin calculations, lighting plans, construction details, among others. analyze data to determine project requirements and timelines manage project timelines and deliverables develop and maintain strong working relationships with team members provide oversight and guidance to junior team members contribute to the creation of project proposals and reports requirements bachelor's degree in civil engineering or a related field minimum of 2 years of industry experience proficiency in any of the following software: civil 3d, autocad, bentley microstation, revit previous experience working on the u.s and canadian market, being familiar with local codes and standards. strong analytical and problem-s...
Or our client, we are looking for a dynamic hr operations manager to lead our latam region. reporting to the global director of hr operations, you will be instrumental in optimizing hr processes, fostering a high performing team and ensuring compliance with local and global standards. this position offers a unique opportunity to shape the hr landscape in a fast-paced international organization. what you'll do: strategic operational leadership: oversee end-to-end hr service delivery across latam, managing employee data, tier 1 inquiries, benefits, leave, and reporting. translate global hr strategies into effective regional operational plans, ensuring alignment with organizational goals. drive regional initiatives to optimize self-service capabilities and standardize hr processes globally. service excellence & team development: develop and monitor service level agreements (slas) for the hr admin team, ensuring prompt and high-quality service. process optimization & compliance: manage hr reporting and analytics, providing accurate insights for data-driven decision-making. ensure compliance with local labor laws and regulations, collaborating with legal and hr leadership. collaborate with other regional hr operations managers to share best practices and drive consistency across regions. technology & systems: utilize and optimize hr systems, hcm platforms, and self-service portals to improve efficiency....
Job title: senior customer service specialist location: remote 100% salary: 1500 - 2000 usd (doe) + performance bonuses. working hours: 8am - 5pm pst about the role: we’re seeking a seasoned senior customer service specialist to join our customer support team—with the opportunity to grow into a team lead role. this position is ideal for an experienced customer service professional who thrives in complex, multi-channel environments and is ready to take the next step in their career by mentoring others and driving process improvements.you’ll bring 5+ years of customer service experience , preferably with 3 years in e-commerce , and expertise in managing customer interactions via email and social media platforms (facebook, instagram, tiktok) . key responsibilities: senior specialist support: manage escalated and complex customer inquiries across emails and social media platforms with a focus on resolution, customer satisfaction, and efficiency. process backoffice tasks such as refunds, returns, replacements, and order adjustments with high attention to detail. support cross-functional collaboration to resolve customer pain points and improve workflows. leadership development & team support mentor and support junior team members by sharing best practices and providing informal guidance. assist in onboarding and training new team members as needed. act as the first point of contact for escalations from the team when the supervisor is unavailable. process & performance optimization identify trends in customer inquiries to recommend process enha...
Kindly ask you to send your cv in english get to know us ideals is a global b2b saas product company recognized as in a secure business collaboration market. trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. we achieve this by delivering intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:: a web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.: a cloud platform with web and mobile applications used by board members, ceos, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way. the role we’re looking for a customer support representative , based remotely in colombia , to join our fast-growing multinational team. this role offers a clear path for professional development, with opportunities to advance to a senior customer support position and explore other roles within the support team or related departments.in this key role, you will directly impact delivering best-in-class customer experience across multiple regions, mainly within latam and the us. you will contribute to our rapid growth and a top-rated product on g2 for 5 years straight, known for intuitive use and exceptional service.you will work cl...
About deuna deuna is a rapidly growing startup that simplifies global payments and powers next-generation commerce in a single platform. our products have consolidated hundreds of payment solutions into a single integration, harnessing an intuitive payment orchestration method and centralizing payment reconciliation. we are currently present across latam and seeking exceptional talent to join our team and continue revolutionizing the world of payments. we are looking for a proactive and customer-oriented technical monitoring analyst to join our team. this role will be responsible for gathering and tracking operational requirements and incidents, monitoring client health, and ensuring high-level customer satisfaction. the ideal candidate will possess strong analytical skills and a desire to provide top-notch technical support. night shifts are included in this role. key responsibilities: 1. collect and document operational requirements and incidents from clients. 2. monitor and assess client system health to proactively identify issues. 3. manage incident resolution processes, ensuring timely and effective communication with stakeholders. 4. collaborate with cross-functional teams to address client concerns and enhance service delivery. 5. utilize tools such as jira and zendesk for tracking and managing support requests. 6. provide technical assistance and guidance to clients on system usage and best practices. qualifications: 1. experience with jira and zendesk is highly desirable. 2. general knowledge of aws. 3. familiarity with programming languages such as ...
Job summary luxury on the water excellence in every voyage our client miami yachting company is a premier miami based yacht charter and sales company redefining luxury on the water they deliver world class private yacht rentals boat sales and bespoke yachting experiences across south florida and beyond with a strong focus on exceptional service and a global clientele our client blends sophistication and adventure giving professionals a chance to be part of an industry where precision elegance and unforgettable journeys converge responsibilities - handle inbound sales inquiries and charter requests with speed accuracy and grace - craft customized charter proposals based on client preferences itineraries and yacht availability - coordinate charter logistics with yacht managers suppliers and agents across time zones - track availability and ensure accurate listings across internal systems and broker platforms - maintain crm records and documentation with flawless attention to detail - guide clients and brokers through the booking and post charter process - provide white glove service to a discerning global clientele requirements - 3 years of experience in sales coordination customer service or logistics - outstanding written and verbal english communication professional neutral tone - strong client facing instincts with a high level of discretion and service - highly organized with experience juggling multiple time sensitive priorities - comfortable working independently and remotely with a global team - tech fluent google workspace crm platforms and cloud based tools be...
Job summary kenvue is currently recruiting for a sourcing specialist (fixed term role) to be part of the sourcing operations organization in the procurement pillar. the role will be responsible for all sourcing activities, including contracting, and will report into the sourcing team leader based in bogotá, colombia. responsibilities - manage supplier communications, including sourcing event invitations, issue resolution, pricing and contract terms negotiations. - assess change needs, impact, and stakeholder management activities and support change management integration activities & compliance improvement education. - support and handling of all supplier registration and data modification. - business partner follow up to ensure the goods and services received and support any complaints and warranties. buying and sourcing - with deep knowledge of the source to contract process, manage the negotiation and contracting process and its tools (ex. service now, ariba, keelvar) - drive supplier negotiations and ensure supplier performance in terms of service, quality, and delivery. - contribute to achieve savings for indirect categories according to the internal guidelines. - execute sourcing events (including e-sourcing and e-auction), evaluate results, communicate with suppliers as needed. - receive, analyze, and resolve supplier inquiries, disputes, and payment discrepancies. contract negotiation, development and management - negotiate full contract terms, in line with kenvue guidelines, policies and procedures, - determine requirements for contract creation, and create ...
Job summary sgs is the world's leading testing, inspection and certification company. we operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. qualifications - degree in statistics, engineering, economics, business administration, marketing, business intelligence or related fields. - certification or advanced proficiency in data visualization tools (power bi, tableau), salesforce crm, and analytics tools (google analytics, sql). - advanced fluency in english and spanish. portuguese is a plus. responsibilities - gather, structure, and enrich internal and external data to build a comprehensive market view by country, business unit, and strategic segment. - develop commercial intelligence and marketing dashboards to measure cac, ltv, campaign roi, conversions, market share, pipeline velocity, and key account coverage. - identify opportunities for organic growth and service premiumization in key sectors, anticipating buying signals and mapping public and private investment decisions. - analyze sgs's strategies and competitive positioning against the main players in the tic industry and specialized technical services in each country. - support the design and validation of new offerings in collaboration with the business development coe and generate insights to adjust pricing and value narrative. - actively participate in monthly commercial reviews and qbrs, presenting market intelligence aligned with sales, margin, and market share expansion priorities. - apply attribution models and...
We're hiring: business development specialist – latam (based in colombia ) location: remote, in colombia language: spanish required | english essential | portuguese a bonus! join cintra’s global growth journey cintra is a multi-cloud transformation leader helping enterprises modernize and migrate mission-critical workloads. as we expand across latam, we're looking for a dynamic business development specialist to fuel our growth, build strong customer relationships, and collaborate with top-tier partners like aws. what you’ll be doing - drive new business in latam and other regions as needed - build strong relationships with aws and aws partners to uncover leads - qualify and convert inbound leads , marketing campaign contacts, and event attendees - own the full sales cycle — from prospecting to closing - identify key decision-makers and generate interest through strategic outreach - coordinate and attend client meetings, both virtual and in-person - understand and articulate customer needs to align with cintra’s offerings - collaborate with account managers and service delivery to grow existing accounts - consistently meet or exceed your sales quota who you are - a natural relationship-builder with strong networking skills - proven track record in services or consulting sales - experienced selling into enterprise-level organizations and speaking with c-level executives - familiar with crm tools like hub spot (or similar) - passionate about technology, cloud, and customer success - fluent in spanish and english ; portuguese is a big plus! why c...
Key responsibilities: - gather, structure, and enrich internal and external data to build a comprehensive market view by country, business unit, and strategic segment. - develop commercial intelligence and marketing dashboards to measure cac, ltv, campaign roi, conversions, market share, pipeline velocity, and key account coverage. - identify opportunities for organic growth and service premiumization in key sectors, anticipating buying signals and mapping public and private investment decisions. - analyze sgs's strategies and competitive positioning against the main players in the tic industry and specialized technical services in each country. - support the design and validation of new offerings in collaboration with the business development coe and generate insights to adjust pricing and value narrative. - actively participate in monthly commercial reviews and qbrs, presenting market intelligence aligned with sales, margin, and market share expansion priorities. - apply attribution models and predictive analysis to recommend corrective actions when deviations in the funnel or campaign effectiveness are identified. - prepare monthly executive reports and ad-hoc strategic briefs requested by gms, bus, or the commercial direction. expected added value - deliver anticipated strategic visibility that enables more profitable decisions and proactive commercial actions. - elevate the level of professionalism and impact of the marketing area in conversations with business leaders. - contribute to sgs latam identifying before the competition where to grow, how to capture super...
¡sé parte de stefanini! en stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡seguro no te quieres quedar fuera! responsabilidades y atribuciones requisitos y calificaciones ingeniero de sistemas, software o afines con conocimiento en desarrollo preferiblemente en mensajería y tramas web service tipo rest - soap, conocimientos solidos en manejo y auditoria de base de datos mysql, oracle pl-sql, deseable conocimiento en ibm datapower gateway, debe tener conocimiento en ibm websphere message bróker 8 o 9, preferiblemente 10, ace12 y experiência empresarial en dicha herramienta haber trabajado con bus de integración creación de wsdl,xsd,xsl,, es clave tener conocimientos en lógica de programación en algún lenguaje preferiblemente java, tener de 1 a 3 años de experiência como desarrollador. estar familiarizado con el desarrollo tecnológico y comunicación de legados a nível empresarial y financiero que involucre varios sistemas, equipos y perfiles de usuario. microservicios, colas de mensajería y patrones de desarrollo. certificaciones o estudios adicionales, se requiere que conozca herramientas de versionamiento de código como github, tortoise svn y de despliegue como jenkins. adaptación a documentación de servicios de los desarrollos realizados y de cumplimiento de metas en esquema de trabajo ágil. somos una empresa global con 35 años de experiência en el mercado, que ofrece una sólida selección de servicios como automatización, nube, internet de las cosas (iot) y experiência de usuario (ux). en ...
What you'll do we are seeking structured, analytical, and client-focused individuals to join our global support team as a product support specialist – regnology tax and banking product (remote from latam). in this fully remote role, you will primarily support clients in north america, while contributing to 24/7 global service continuity through a coordinated follow the sun (fts) support model. regnology is establishing and scaling our tax-related product support operations in your region. this position is a great opportunity to assist clients with tax reporting processes, analyze discrepancies, and ensure compliance with regulatory requirements. your key accountabilities are: tax and banking product support - serve as the primary point of contact for clients regarding tax-related inquiries, providing guidance on using our product to fulfill reporting obligations. - analyze client data and reports to identify discrepancies, advising on necessary amendments to data or configurations. - collaborate with internal teams to escalate complex issues, ensuring timely and effective resolutions. - assist clients in understanding and navigating the business aspects of our tax tools. global coordination & incident handling - participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours. - ensure seamless handover and coordination with apac and emea teams as part of the follow the sun support model. - support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and...
Triple ten is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and qa engineering in a feasible and accessible way, ultimately leading them to thrive in a new career. our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry. triple ten is a remote first organization mirroring our students who complete our bootcamps in a remote environment please note that after applying for this position, you will be required to complete a test assignment. successfully completing this assignment will be the first step in the interview process. in the role**these positions are based in the latam market*** ***please submit all resumes in english*** our tutor reviewers play a critical role in supporting students throughout their learning journey. they are responsible for assessing student projects, providing detailed feedback, guiding them in improving their work to industry standards, and offering direct assistance in understanding complex concepts. this role ensures that students receive comprehensive, actionable feedback on their projects and timely guidance on challenges they encounter. what you will do - review and assess student projects based on our program's standards and best practices. - provide detailed, written feedback on projects...
Oferta laboral: especialista en gestión de incidentes – latam estamos buscando un/a especialista en gestión de incidentes para liderar la coordinación, respuesta y estandarización de la gestión ante incidentes críticos que puedan impactar la atención, experiencia o percepción del cliente en nuestros mercados de latinoamérica. tu misión: minimizar el impacto operativo, técnico o de procesos mediante una gestión ágil, efectiva y clara de incidentes, asegurando una experiencia consistente para el cliente y cumpliendo con los sla definidos. responsabilidades: - gestionar el ciclo completo de incidentes críticos: detección, priorización, seguimiento, resolución y cierre. - coordinar la respuesta entre equipos multidisciplinarios: customer service, it, producto, logística, entre otros. - establecer y mantener un modelo regional de respuesta, con criterios estandarizados y objetivos de tiempo (ttr). - monitorear incidentes activos y comunicar el estado de forma clara y oportuna a equipos internos y stakeholders. - activar comités de crisis cx según la criticidad del incidente. - realizar análisis de causa raíz y definir planes de acción correctivos y preventivos. - elaborar reportes ejecutivos e informes de impacto en kpis clave (csat, sla, fcr, churn). - colaborar con equipos de journey design, qa y operaciones locales para la mejora de procesos afectados. perfil requerido: formación: - profesional en ingeniería, administración, gestión de servicios, operaciones o carreras afines. experiencia: - mínimo 3 años de experiencia en gestión de incidentes, coordinación ...
Triple ten is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and qa engineering in a feasible and accessible way, ultimately leading them to thrive in a new career. our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry. triple ten is a remote first organization mirroring our students who complete our bootcamps in a remote environment please note that after applying for this position, you will be required to complete a test assignment. successfully completing this assignment will be the first step in the interview process. **these positions are based in the latam market*** ***please submit all resumes in english*** our instructors are the role models for the students studying on our business intelligence analytics program. they mentor students, help them with difficult concepts and assignments, teach them the skills necessary to be a great bia professional. they guide students through the program and into their future careers, making sure all students get the most out of both regardless of their background. what you will do as an instructor you will be a core part of students’ educational process and will: - host regular live q&a; sessions to help students unblock and progress confidently - offer personalized support ...
Triple ten is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and qa engineering in a feasible and accessible way, ultimately leading them to thrive in a new career. our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry. triple ten is a remote first organization mirroring our students who complete our bootcamps in a remote environment please note that after applying for this position, you will be required to complete a test assignment. successfully completing this assignment will be the first step in the interview process. in the role**these positions are based in the latam market*** ***please submit all resumes in english*** instructors are mentors, industry experts, and role models for the students enrolled in our ai automation program. this program is designed to prepare students to become professionals capable of solving real business problems by automating processes with ai tools and technologies. as an instructor , you'll help students refine their technical and presentation skills, give them industry-relevant feedback, and support them in becoming confident professionals ready to deliver automation solutions to real-world companies. what you will do as an instructor, you will play a key role in our students’ learn...
Job title: systems support specialist we are seeking a detail-oriented and analytical systems support specialist to join our team. this role will be responsible for gathering and tracking operational requirements and incidents, monitoring client health, and ensuring a high level of customer satisfaction. key responsibilities: - collect and document operational requirements and incidents from clients. - monitor and assess client system health to proactively identify issues. - manage incident resolution processes, ensuring timely and effective communication with stakeholders. - collaborate with cross-functional teams to address client concerns and enhance service delivery. - utilize tools such as jira and zendesk for tracking and managing support requests. - provide technical assistance and guidance to clients on system usage and best practices. qualifications: - experience with jira and zendesk is highly desirable. - general knowledge of aws. - familiarity with programming languages such as typescript, java, and go. - understanding of transaction processing with payment service providers (psps) is a plus. - knowledge of vtex, magento, shopify is a plus. skills: - strong analytical and problem-solving skills. - excellent communication skills, verbal and written. - ability to work independently and as part of a team. - strong attention to detail and organizational skills. - customer-centric mindset with a proactive approach to issue resolution. - english: intermediate level (reading and writing). - portuguese is desirable. education & experience: bachel...
Job title: operational hub director this is a unique opportunity for professionals looking to broaden their experience and join a dynamic team. we are seeking an experienced leader to manage our operational teams in center of excellence, supporting north america and latam. about the role: - the operational director plays a pivotal leadership role in the strategic delivery, operational transformation, and process governance of human capital solutions. - lead and manage human capital operations teams in center of excellence in colombia supporting north america and latam. - actively engage with business stakeholders in north america and latam to support adaptation and work transition to the service center - define and implement delivery models that ensure service consistency, scalability, and alignment with client expectations. - develops a culture of measurable performance by implementing operations metrics for service delivery. - monitor performance against defined slas, kpis, and operational risk controls, addressing deviations proactively. - lead large-scale migrations of operations from front-line geographies to global delivery hub in colombia / latam. - champion business transformation through automation, process standardisation, and the adoption of digital tools. - be responsible for organisational change processes to support seamless transitions with minimal business disruption. - align operational teams with business development and client service strategies to ensure delivery excellence. - establish clear customer concern paths, root-cause analyses, and service im...
About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally.presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand ...
Account manager airport operations. latam page is loaded account manager airport operations. latam apply locations bogota lima time type full time posted on posted 18 days ago time left to apply end date: july 29, 2025 (1 day left to apply) job requi...
With so many companies transitioning to remote work, what we offer is more relevant than ever, and we are growing fast! we need to ensure our front-line customer support is exceeding our customers' expectations. what? our employee journey is key to o...
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