Customer retention specialist (with spanish) support colombia entry-level full-time description at tripleten, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. our prog...
We’re looking for a strategic customer success manager to join our growing latam team and help our clients succeed with a technically advanced product in a high-stakes industry. this is a high-impact, individual contributor role focused on strategic ...
Get ai-powered advice on this job and more exclusive features. location: latam, remote. position type: 9 months contract (+ possibility of extension) position summary data meaning is a front-runner in business intelligence and data analytics consulting, renowned for our high-quality consulting services throughout the us and latam. our expertise lies in delivering tailored solutions in business intelligence, data warehousing, and project management. our strength lies in our global team of 95+ consultants, all working remotely, embodying a collaborative, inclusive, and innovation-driven work culture. position overview we are seeking an experienced power bi administrator to manage and maintain the power bi environment of one of our customers. the ideal candidate will be responsible for ensuring the optimal performance, stability, security, and scalability of the power bi platform. this role involves installation, configuration, monitoring, troubleshooting, and user support, while also ensuring compliance with industry’s best practices. key responsibilities: administer and maintain power bi service, power bi report server, and related environments perform installation, configuration, and upgrades of power bi components monitor system performance, troubleshoot issues, and optimize dashboards and reports for efficiency manage power bi workspaces, user roles, permissions, and authentication settings implement and enforce best practices for report development, scheduling, and execution provide technical support to end users, ensuring seamless report execution collaborate with i...
Job description summary ge healthcare is a leading global innovator in medical technology and digital solutions with more than 100 years of experience in the healthcare industry and around 50,000 employees worldwide. we enable clinicians to make faster, more informed decisions through smart devices, data analytics, apps and services, powered by our edison intelligence platform. we operate at the center of an ecosystem working toward the precision of healthcare digitalization, helping to drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. customer facing staff responsible for winning business impacts approaches, projects and programs in the functional area or affected business organization and ways of working. impacts quality, efficiency and effectiveness of own team. guided by commercial practices and policies that may be shaped by the role. has significant control/influence over commercial priorities. there is moderate autonomy within the role to enter into/execute commercial arrangements. high levels of commercial judgement are required to achieve outcomes required. job description roles and responsibilities gehc only - responsible for managing the long-term success of ge’s relationship with a set of accounts in order to achieve the goals and objectives identified by the customer and ge. drive orders and sales growth; define and implement a 1-3 year plan; develop and execute a ge healthcare sales strategyacross the horizontal product portfolio, services, and solutions; lead and secure l...
Customer service representative – white-glove concierge level get ai-powered advice on this job and more exclusive features. job title: customer service representative – white-glove concierge level about us: we are not your average customer service operation. we deliver concierge level support to a high-end membership base that expects excellence. our team provides anticipatory, white-glove communication that reflects the elevated standards of the brand we represent. ★ please submit your cv in english ★ this role goes beyond traditional support. it requires professionalism, poise, quick thinking, and a sharp eye for detail. we don’t just respond. we anticipate, elevate, and deliver. job description we are looking for polished and proactive professionals for a remote customer service role supporting a luxury us-based brand with 12 locations. this is a concierge level position where excellence, speed, and professional presence are essential. you will be part of a high-performing global team delivering white-glove support to a discerning clientele. your communication, problem solving, and attention to detail will reflect the tone and standards of a premium brand committed to creating exceptional client experiences. responsibilities provide fast, articulate, emotionally intelligent service through phone, text, and email assist clients with time sensitive reservations and scheduling while maintaining a confident and composed tone handle a high volume of requests without sacrificing accuracy or warmth collaborate with team members across multiple time zones to ensure seamless sup...
Purpose & overall relevance for the organization: claims is a key element within adidas wholesale customer service. this team is responsible for the claim’s activities such logistic claims and invoice management tasks. the team delivers all activities in timely manner and with the required quality. the team supports projects, including process standardisation, tools implementation and other ad hoc projects. key responsibilities: invoice management activities such us billing transmition, billing error resolution and monitoring billing due list claims management activities such us logistic claims and defect / used product support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing manage customer relationship, which includes problem resolution and root cause analysis manage the relationships within customer service and sales as well as other stakeholders in the business identify the improvement opportunities and support their implementation support ongoing projects for the implementation of technology solutions key relationships: credit management other customer service teams sales market finance knowledge, skills and abilities: strong customer service orientation high level of empathy and emotional intelligence experience with sap experience with experience in a shared service environment or similar ability to read, write and communicate in english in a business setting ability to pay close attention to detail and high degree of customer orientation good problem solving and ana...
We are tech transformation specialists, uniting human expertise with ai to create scalable tech solutions. with over 6,500 ci&ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. artificial intelligence is our reality. responsibilities: lead technically the team and enable the development team to build, enhance, and maintain applications. participate in design and architecture discussions. ensure that solutions follow security and performance best practices. create & maintain design and other documentation required by clients. troubleshoot and resolve technical issues, providing guidance and solutions. communicate with customer teams and align technical solutions. understand requirements and develop viable technical solutions using appropriate frameworks. conduct code reviews. guarantee a stable and productive development environment. mentor and share knowledge with junior team members. requirements: solid experience in software architecture design and technical leadership. experience with at least one cloud provider (aws / azure / gcp). experience in front-end development using react. ability to learn new frameworks comfortably. experience designing software architecture, frameworks, and technologies. experience with ci/cd pipelines. ability to create proofs of concept and code complex mechanisms. advanced english proficiency for conversations. backend development with kotlin. experience developing responsive web applications using react or javascript. nice to have: azure cloud experience. visa and availability to tra...
Senior customer success manager (podcasts) join to apply for the senior customer success manager (podcasts) role at growth troops . senior customer success manager (podcasts) 2 days ago — be among the first 25 applicants. this range is provided by growth troops. your actual pay will be based on your skills and experience — talk with your recruiter to learn more. base pay range job title: senior customer success manager location: remote (must be available monday–friday, 9am–6pm est) position type: full-time reports to: executive leadership overview the senior customer success manager plays a pivotal role in overseeing the long-term satisfaction, retention, and success of customers in a content-focused, service-driven environment. this individual is both a strategic partner and operational lead—responsible for owning the full customer lifecycle from onboarding and activation to growth and advocacy. they are skilled in creating and refining processes, managing complex relationships, and proactively identifying opportunities to add value at every touchpoint. working cross-functionally with production, operations, and leadership teams, the senior customer success manager ensures that service delivery aligns tightly with customer goals, while also building scalable systems that elevate the entire customer experience. this role is best suited for someone with strong interpersonal intelligence, deep experience in tech-enabled account support, and a passion for solving problems with clarity and structure. key responsibilities own and manage a portfolio of high-value customer account...
At zimmer biomet, we believe in pushing the boundaries of innovation and driving our mission forward. as a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a zimmer biomet product or technology every 8 seconds. as a zimmer biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. to support our talent team, we focus on development opportunities, robust employee resource groups (ergs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. we are committed to creating an environment where every team member feels included, respected, empowered, and recognized. job summary the role of the senior data scientist (global supply chain) is to provide analytic support to the supply chain organization through technical thought leadership and business engagement. this position will entail translating and executing analytics according to business requirements with a high focus on technical sustainability and efficiency. principal duties and responsibilities: develop and implement sophisticated statistical models, machine learning algorithms, and data mining techniques to extract insights from supply chain data to improve service, efficiency, and cost. apply data science techniques to conduct root cause analysis and drive continuous improvement. analyze datasets from planning, production, and operations to improve the overall supply chain function. advance the developmen...
About us we are a global technology company helping our industrial clients on their digital transformation journey through digital platform applications, marketplaces, data engineering and analytics, artificial intelligence and data science, mobility solutions and process automation. we develop platforms for the life sciences, biotechnology, geospatial intelligence and high-tech industries. what do we offer you? salary adjustable to your aspirations and work experience. 100% remote work paid time off: 15 business days per year worked you will work in an incredible environment. you will be part of a team that will generate relevant knowledge that will accelerate the discovery and development of technology in different fields! what will you do working with us? participate in current support channels (livechat, incoming email, support ticket system, etc.) troubleshoot a variety of technical issues on a powerful saas platform, troubleshooting issues for customers or engaging with current smbs as needed. explain and educate customers on product functionality and refer them to relevant documentation. send suggestions for new features to the product team on behalf of our customers and/or work collaboratively with customer success managers to do so. help train and expand our current support functions. identify areas of strategic improvement in terms of systems, processes, policies and procedures. what requirements must you meet? 2-3 years of customer service/success experience demonstrated career progression, including leadership impact. experience in business (b2b) customer suppo...
★ please submit your cv in english ★ job title: customer service representative – white-glove concierge level about us we are not your average customer service operation. we deliver concierge level support to a high-end membership base that expects excellence. our team provides anticipatory, white-glove communication that reflects the elevated standards of the brand we represent. this role goes beyond traditional support. it requires professionalism, poise, quick thinking, and a sharp eye for detail. we don’t just respond. we anticipate, elevate, and deliver. job description we are looking for polished and proactive professionals for a remote customer service role supporting a luxury us-based brand with 12 locations. this is not a typical service job. it is a concierge level position where excellence, speed, and professional presence are essential. you will be part of a high-performing global team delivering white-glove support to a discerning clientele. your communication, problem solving, and attention to detail will reflect the tone and standards of a premium brand committed to creating exceptional client experiences. responsibilities provide fast, articulate, emotionally intelligent service through phone, text, and email assist clients with time sensitive reservations and scheduling while maintaining a confident and composed tone handle a high volume of requests without sacrificing accuracy or warmth collaborate with team members across multiple time zones to ensure seamless support anticipate needs, think critically, and offer proactive solutions uphold a c...
Senior customer success manager (podcasts)join to apply for the senior customer success manager (podcasts) role at growth troops.senior customer success manager (podcasts)2 days ago — be among the first 25 applicants.this range is provided by growth troops. your actual pay will be based on your skills and experience — talk with your recruiter to learn more.base pay rangejob title: senior customer success managerlocation: remote (must be available monday–friday, 9am–6pm est)position type: full-timereports to: executive leadershipoverviewthe senior customer success manager plays a pivotal role in overseeing the long-term satisfaction, retention, and success of customers in a content-focused, service-driven environment. this individual is both a strategic partner and operational lead—responsible for owning the full customer lifecycle from onboarding and activation to growth and advocacy. they are skilled in creating and refining processes, managing complex relationships, and proactively identifying opportunities to add value at every touchpoint. working cross-functionally with production, operations, and leadership teams, the senior customer success manager ensures that service delivery aligns tightly with customer goals, while also building scalable systems that elevate the entire customer experience. this role is best suited for someone with strong interpersonal intelligence, deep experience in tech-enabled account support, and a passion for solving problems with clarity and structure.key responsibilitiesown and manage a portfolio of high-value customer accounts, ensuring pr...
Senior customer success manager (podcasts)join to apply for the senior customer success manager (podcasts) role at growth troopssenior customer success manager (podcasts)2 days ago be among the first 25 applicantsjoin to apply for the senior customer success manager (podcasts) role at growth troopsthis range is provided by growth troops. your actual pay will be based on your skills and experience — talk with your recruiter to learn more.base pay rangejob title: senior customer success managerlocation: remote (must be available monday–friday, 9am–6pm est)position type: full-timereports to: executive leadershipoverview:the senior customer success manager plays a pivotal role in overseeing the long-term satisfaction, retention, and success of customers in a content-focused, service-driven environment. this individual is both a strategic partner and operational lead—responsible for owning the full customer lifecycle from onboarding and activation to growth and advocacy. they are skilled in creating and refining processes, managing complex relationships, and proactively identifying opportunities to add value at every touchpoint. working cross-functionally with production, operations, and leadership teams, the senior customer success manager ensures that service delivery aligns tightly with customer goals, while also building scalable systems that elevate the entire customer experience. this role is best suited for someone with strong interpersonal intelligence, deep experience in tech-enabled account support, and a passion for solving problems with clarity and structure.key resp...
Octocom is a technology startup transforming customer support for e-commerce businesses through artificial intelligence. our proven solutions automate repetitive tasks, optimize operations, and improve customer experiences - delivering real value to our clients.now, we’re now launching our expansion into spain, and we’re hiring a sales executive based in columbia to help us grow into this exciting european market. this is your opportunity to join a forward-thinking company at the forefront of ai and e-commerce innovation — and to play a key role in building our presence in spain from latin america.we’re on the hunt for a driven and hungry individual, with zero sales experience required. we’re ready to train you and move fast!the opportunity: revenue share & impactat octocom, your success drives your earnings and our growth in spain. here’s what we offer:competitive base salary: starting at 800 usd per month gross for full-time work.10% revenue share: earn 10% of recurring revenue from each client you secure, with no upper limit. for example, a 10,000 usd/month client means 1000 usd monthly for you as long as they stay with us.training and development: no sales experience? no problem - we’re committed to training you from scratch to succeed in this role.get experienced in ai: as an ai-driven company at the forefront of new technology, working here naturally builds your knowledge of ai - what it is, how it works, and how to use it.direct impact: your deals shape octocom’s foothold in spain, giving you a central role in our early success.startup learning edge: as a startup, we...
★ please submit your cv in english ★ job title: customer service representative – white-glove concierge level about us we are not your average customer service operation. we deliver concierge level support to a high-end membership base that expects excellence. our team provides anticipatory, white-glove communication that reflects the elevated standards of the brand we represent. this role goes beyond traditional support. it requires professionalism, poise, quick thinking, and a sharp eye for detail. we don’t just respond. we anticipate, elevate, and deliver. job description we are looking for polished and proactive professionals for a remote customer service role supporting a luxury us-based brand with 12 locations. this is not a typical service job. it is a concierge level position where excellence, speed, and professional presence are essential. you will be part of a high-performing global team delivering white-glove support to a discerning clientele. your communication, problem solving, and attention to detail will reflect the tone and standards of a premium brand committed to creating exceptional client experiences. responsibilities provide fast, articulate, emotionally intelligent service through phone, text, and email assist clients with time sensitive reservations and scheduling while maintaining a confident and composed tone handle a high volume of requests without sacrificing accuracy or warmth collaborate with team members across multiple time zones to ensure seamless support anticipate needs, think critically, and offer proactive solutions uphold a culture o...
We’re looking for a strategic customer success manager to join our growing latam team and help our clients succeed with a technically advanced product in a high-stakes industry. this is a high-impact, individual contributor role focused on strategic account management in a highly technical and evolving space, with possibilities for evolution with more strategic responsibilities. as a csm for latam at cleafy, you will work directly with some of the region’s top financial institutions to drive product adoption, shape fraud prevention strategies, and ensure long-term client satisfaction. we are looking for someone who thrives on complexity, is comfortable engaging with technical environments, and understands how to turn insights into customer value. this role requires both strategic thinking and hands-on initiative—you will be at the forefront of client relationships, acting as the key point of contact for strategic guidance and technical understanding. success in this role means taking full ownership of your portfolio: from onboarding and value realization to supporting renewals and expansions in close partnership with sales. you will also play a key part in strengthening our internal processes and ensuring the latam customer experience is both scalable and best-in-class. if you’re motivated by impact, eager to dive into technical topics, and excited about shaping the future of digital fraud prevention in latam, we’d love to meet you. your key responsibilities customer lifecycle management own end-to-end customer onboarding, driving adoption, maturity, value realization, an...
At twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and a strong culture of connection and global inclusion, means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio’s next customer experience business intelligence analyst (p3). about the job this position is essential for twilio to hear the voice of customer and improve our products and services. voice of the customer (voc) describes customer feedback about their experiences, focusing on needs, expectations, understandings, and improvements. a voc program provides insights into customer preferences, problems, and complaints, driving increased satisfaction and loyalty by addressing issues. twilio is seeking a business intelligence analyst to join our customer experience (cx) team, which champions the voice of customer by managing twilio’s net promoter survey (nps) program and measuring customer interactions across the entire journey. customer experience is part of the customer experience operations (cx ops) team, which ensures our products meet customer needs, drives excellence through data-driven research, ro...
Overview how you'll make an impact we are seeking a detail-oriented and analytical business intelligence analyst to join our sales enablement team in colombia. this role is essential for maintaining, normalizing, and optimizing our business data models, primarily focusing on sales and revenue data. the successful candidate will create robust data models that enable consistent, accurate, and easily updated insights into customer mappings, revenue attribution, and overall business performance what you'll achieve develop, maintain, and optimize business data models to ensure data integrity, consistency, and accuracy. normalize complex sales and revenue data for streamlined reporting and analysis. build and manage data pipelines and workflows to automate data processing tasks, working with our data engineering team for more complex tasks. collaborate with internal stakeholders to understand data requirements and deliver reliable business insights. produce and maintain clear documentation of data models, mappings, and processes. design and develop dashboards and visualizations using power bi to communicate insights clearly (secondary responsibility). who you are what you'll bring with you: bachelor's degree in business intelligence, data analytics, computer science, or related fields. proficiency in sql and experience working with relational databases. experience with power bi or similar business intelligence and visualization tools. familiarity with other bi and data integration tools. strong analytical skills and attention to detail, with a focus on creating acc...
We believe that the right way to accelerate business results is by giving go-to-market teams agility - to sell and monetize any revenue model, across any channel, with complete and accurate revenue visibility end-to-end. this requires a truly disruptive product and innovative team - we’re bringing cpq, billing, revenue lifecycle management, and revenue analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence. why you will love this opportunity! you have a passion for solving customer problems. you are looking for an opportunity to learn new things and to collaborate across engineering, sales and customer teams to resolve complex use cases. you enjoy solving complex business problems and developing creative solutions that support a broader range of use cases. as the technical consultant, you have a high proficiency in translating business problems into solutions leveraging the out of the box configuration capabilities of nue as well as technical solutions based on nue apis, pricing plugins, and other customized solutions. you always ensure that the solution provided is delivering business value. the ideal candidate has 5+ years of experience in implementing and integrating software solutions, ideally in billing, crm or erp domains. you manage multiple complex tasks and priorities while maintaining the ability to engage with team members and clients in a professional and timely manner. you exude technical confidence to other team members and the client. you communicate professionally and in the correct busin...
Cellebrite’s (nasdaq: clbt) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. cellebrite is a global leader in digital intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. trusted by thousands of leading agencies and companies globally, cellebrite’s digital intelligence platform and solutions transform how customers collect, review, analyze, and manage investigative digital data in legally sanctioned investigations. cellebrite is seeking an experienced account executive to sell mobile forensics hardware and software products and solutions to various programs, including law enforcement and investigative divisions within latam region. ideal candidates have experience selling in colombia, central america, caribbean, and ecuador. responsibilities : drive exceptional relationships with new and existing clients throughout the sales cycle, striving to understand their needs, goals, and challenges. identify business opportunities and actively seek new leads to expand the client base. conduct sales presentations and product demonstrations, utilizing negotiation skills to secure new business and close contracts. collaborate with internal team members, such as marketing, customer support, and other sales representatives, to ensure customer satisfaction and resolve any issues or concerns. negotiate contracts and close deals to achieve sales targets. provide exc...
Company description we are looking for a technical support engineer to join our expanding team in latin america region. you will be part of a global support team, providing customers' technical support related to our innovative niq activate product, and work with nielseniq customer success managers and other stakeholders to adequately troubleshoot and resolve customers inquiries and technical issues, as well as fulfil incoming requests such as users' setups and more. job description the role involves also product configurations and additional set-ups per customers' requests, the ideal candidate will be detailed oriented with great communication skills, be able to work in a fast-paced environment while being organized and own the issues and tasks related to assigned customers provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within slas research, diagnose, troubleshoot and identify solutions to resolve customer technical issues collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc monitoring & validating data automated processes document knowledge and help educate colleagues and teammates on technical cases keep current with product knowledge and latest features and functionality qualifications bachelor's degree in information systems, computer science, industrial engineering or equivalent strong troubleshooting and problem-solving skills while being highly detail oriented strong customer service orientation great written and v...
Job description about this job as a consulting manager, you will lead in the development of the commercial activities of the clients, understanding their business to analyze it, finding areas of strategic opportunity and insights to advise them according to their needs and objectives, ensuring client satisfaction with effective and quality responses based on the solutions. provided by nielseniq. meeting nielseniq objectives and strategic planning for the business based on advanced kpis and specific solutions from experts. responsibilities develop and align strategic plans with the most important clients to guarantee the generation of value and the effective delivery of services. conduct periodic reviews of the client's objectives and priorities, defining success criteria and monitoring mechanisms. demonstrate value and return on investment through quantifiable business opportunity generation, sharing and receiving customer feedback. able to build and lead market and thought leadership presentations for c-level and high-profile people from clients, about the fmcg and client’s business situation. monitor and improve the quality of the service offered, adjusting the joint business plan as necessary to reflect changes in client priorities. continuously monitor customer health as an account spoc, monitoring satisfaction metrics ( nps), and requests in terms of quality and coverage. identify and communicate viable opportunities through interaction with the analytic insight and account development team. facilitate the client onboarding process, ensuring coordination, adequate trai...
About improvado improvado is a fast-growing,ai-powered marketing intelligence platform trusted by globalenterprises like asus, docker, and activision. we simplify complexdata for marketing teams, enabling smarter budget decisions,campaign optimization, and roi growth. fresh off a $34m series afunding round, we’re scaling rapidly and seeking passionateproblem-solvers to join our mission. your impact as an analyst,you’ll be the frontline hero for marketers, resolving critical dataproblems that drive their strategic decisions. your work ensuresour platform delivers accurate, actionable insights—directlyimpacting client success and our product’s evolution. what you´ll do - solve complex data challenges: investigate issues like missing reddit conversions by tracing data pipelines from source (api) tosql transformations. - engage & empower customers: communicatevia helpdesk (jira) and sometimes using video calls (google meet),turning technical roadblocks into trust-building moments. - driveproduct excellence: collaborate with engineering, product, and customer success teams to escalate bugs and shape solutions. -become a platform expert: master improvado’s tools (sql) andmarketing apis (facebook, reddit) to deliver swift, accurateresolutions. - build knowledge: document recurring cases tostreamline future troubleshooting. what you bring - technicalproficiency: - 1+ year in technical support or a similar role. -sql skills (select, filtering, aggregates); familiarity with windowfunctions or clickhouse/postgres is a plus. - customer-firstmindset: passion for translating te...
Our client’s microsoft business solutions team is a microsoft gold partner and leader in microsoft softwareimplementations for medium to large organisations, providing theirclients with the ability to keep up with the ever-changing digitalworld by implementing microsoft’s m365, azure, microsoft’s enterprise resource planning (erp) and customer engagement (ce)software from the microsoft dynamics 365 (d365) software line. roleoverview the role calls for a motivated and skilled dynamics 365f&o; functional consultant to be a part of a dynamic d365consultancy services team. a lead consultant has a fundamental rolein supporting the practice lead and principal consultant to ensurethe smooth running of operations. the lead consultant is to act asa bridge between the onsite engagement team and the client team. alead consultant will be accountable for collating engagementrequirements and translating those into implementable actions. joblocation: silema, malta work type: hybrid job type: full-time,permanent working hours: gmt +1 salary: base + benefits (paid in euros €) relocation: visa & relocation package includedrequirements - educated to degree level, masters preferred -microsoft dynamics certifications such as microsoft dynamics 365core finance and operations and microsoft dynamics 365 financeand/or dynamics 365 supply chain management functional consultantassociate (preferred) - 9 to 11 years of relevant experience in asimilar role, particularly in microsoft dynamics professionalservices - experience/knowledge about erp implementationmethodologies - excellent written and v...
About improvado improvado is a fast-growing,ai-powered marketing intelligence platform trusted by globalenterprises like asus, docker, and activision. we simplify complexdata for marketing teams, enabling smarter budget decisions,campaign optimization, and roi growth. fresh off a $34m series afunding round, we’re scaling rapidly and seeking passionateproblem-solvers to join our mission. your impact as an analyst,you’ll be the frontline hero for marketers, resolving critical dataproblems that drive their strategic decisions. your work ensuresour platform delivers accurate, actionable insights—directlyimpacting client success and our product’s evolution. what you’ll do - solve complex data challenges: investigate issues like missing reddit conversions by tracing data pipelines from source (api) tosql transformations. - engage & empower customers: communicatevia helpdesk (jira) and sometimes using video calls (google meet),turning technical roadblocks into trust-building moments. - driveproduct excellence: collaborate with engineering, product, and customer success teams to escalate bugs and shape solutions. -become a platform expert: master improvado’s tools (sql) andmarketing apis (facebook, reddit) to deliver swift, accurateresolutions. - build knowledge: document recurring cases tostreamline future troubleshooting. what you bring - technicalproficiency: 1+ year in technical support or a similar role. - sqlskills: proficiency with select statements, filtering, aggregates;familiarity with window functions or databases likeclickhouse/postgres is a plus. - customer-fir...
Join or sign in to find your next job join to applyfor the sr. service cloud consultant role at neuraflash whyneuraflash: at neuraflash, we are redefining the future of businessthrough the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforceinnovation, we craft intelligent solutions—integrating salesforceeinstein, service cloud voice, amazon connect, agentforce andmore—to revolutionize workflows, elevate customer experiences, anddeliver tangible results. from conversational ai to predictiveanalytics, we empower organizations to stay ahead in anever-evolving digital landscape with cutting-edge, tailoredstrategies. neuraflash is looking for a talented sr. salesforceconsultant to join our growing service cloud practice! you willbring salesforce project implementations to life by working withour customers to understand their business, identify theirrequirements, and design, develop, qa, and launch their solutions. you will have the opportunity to: - work with our customers todefine requirements, and also propose and deliver solutions -architect and build best-in-class implementations of service cloudand field service lightning - configure salesforce solutions usingpoint-and-click tools available on the platform (e.g., processbuilder and visual flows) - build intuitive solutions arounddigital channels like chatbots and messaging - understand andleverage salesforce platform to implement scalable solutions -partner with our artificial intelligence team to create innovative salesforce solutions for our customers - acqui...
In this role, you'll work in one of our ibm consultingclient innovation centers (delivery centers), where we deliver deeptechnical and industry expertise to a wide range of public andprivate sector clients around the world. our delivery centers offerour clients locally based skills and technical expertise to driveinnovation and adoption of new technology. your role andresponsibilities senior digital marketing specialist withexperience in customer segmentation, direct marketing practices, abtesting. experience in the telecommunications industry in colombiais desirable. some knowledge in the use of salesforce is required. required education bachelor's degree preferred education bachelor's degree required technical and professional expertise - customerjourney & lifecycle marketing: design of customer journeysaligned with business objectives such as acquisition, retention andloyalty. - advanced segmentation and personalization: use of datato build dynamic audiences and hyper-personalized experiences. -omnichannel: strategies that integrate email, sms, pushnotifications, social media and digital advertising. - kpis and metrics: definition of key indicators such as opening rate, clicks,conversion and customer value over time. - experimentation and testing: implementation of a/b tests in emails, journeys andaudiences to optimize results. - regulations and compliance:knowledge of gdpr, ccpa and privacy best practices in digitalmarketing. preferred technical and professional experience -journey builder and automation studio: create automated journeysand data segmentation proce...
Customer retention specialist (with spanish) support colombia entry-level full-time description tripleten is an award-winning online school among technology bootcamps. our mission is to help people change their lives and succeed in technology. we off...
Customer success manager – colombia (renewals) about trellix: trellix, the trusted ciso ally, is redefining the future of cybersecurity and soulful work. our comprehensive, genai-powered platform helps organizations confronted by today’s most advance...
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