Superside is looking for a strategic and experienced enterprise customer success manager to manage a portfolio of 15–20 high-value enterprise customers, including some of the most innovative brands in tech, ecommerce, and healthcare. this is not a su...
Barranquilla, atlantico, colombia customer success reserhub about reserhub: technology is transforming the way people travel and were here to drive that evolution from the ground up. in 2014, at mit, we decided to embark on this journey by focusing o...
Requisition id: 231298 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of credit card storage and querying data, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - contribute to the assessment of sizing and complexity of user stories and to the solutioning of those stories for credit card applications. - develop user stories to a high level of quality, including identifying error scenarios and the review of code coverage. - ensure the application portfolio technologies support is up to date, ensuring compliance with the bank's application lifecycle, hardening, security and pci policies. - proactively monitor application environments with available tools, create awareness in the larger team of any observed issues, and contribute to resolving those issues. - proactively identify opportunities to drive modernization of technology and automation of processes, including offering ideas of solutions to these opportunities and optimization...
We are lenovo. we do what we say. we own what we do. we wow our customers. lenovo is a us$57 billion revenue global technology powerhouse, ranked #248 in the fortune global 500, and serving millions of customers every day in 180 markets. focused on a bold vision to deliver smarter technology for all, lenovo has built on its success as the world's largest pc company with a full-stack portfolio of ai-enabled, ai-ready, and ai-optimized devices (pcs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. description and requirements as a customer engagement center coordinator, you will work in conjunction with our bpo partners to ensure the operational kpis and service delivered for the technical warranty contact center operations meet and exceed the terms set by contract. the coordinator acts as a single point of contact for warranty service contact center issues ensuring responsiveness and resolution. utilizing feedback from the account and knowledge built, the coordinator works on existing processes to improve efficiency, quality, and reduce costs of the contact center, setting up new processes as needed. the coordinator closely monitors service activity and performance to ensure adherence to the service level kpis, timely escalation of issues to appropriate teams and service providers, and develops and presents analysis/results for the service metrics internally and externally on the timeline required (weekly/monthly/quarterly). the coordinator must ...
Crear alerta enviadme trabajos similares por correo electrónico head of finance paymentgenes recruitment (sevilla vac, colombia) seguir publicado hace 2 horas full-time solicitar ahora an exciting opportunity has opened up for a head of finance to join a rapidly scaling fintech innovator in the payment orchestration space. with four years of successful transaction processing and ambitious plans to expand across the usa and european markets, this is a high-impact leadership role at a pivotal stage of growth. the company's platform empowers businesses with global card processing and alternative payment methods, smart routing, fraud prevention, and real-time dashboards—all via a single api. if you're passionate about driving financial strategy in a dynamic fintech environment, we'd love to connect with you. your role: as head of finance, you will lead the global financial strategy, operations, and compliance for a high-growth fintech organization. you'll work closely with the ceo and executive team to scale operations, ensure financial health, and enable long-term success. key responsibilities: - strategic financial leadership: develop and execute a financial strategy aligned with expansion goals in the u.s. and europe. serve as a trusted advisor to the ceo and executive team on financial performance and risk. oversee audits, tax strategy, and ensure full regulatory compliance across regions. - financial planning & analysis: lead forecasting, budgeting, and performance analysis across revenue streams. monitor and optimize financial kpis, including processing costs a...
About truelogic at truelogic we are a leading provider of nearshore staff augmentation services headquartered in new york. for over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. our team of 600+ highly skilled tech professionals, based in latin america, drives digital disruption by partnering with u.s. companies on their most impactful projects. whether collaborating with fortune 500 giants or scaling startups, we deliver results that make a difference. by applying for this position, you're taking the first step in joining a dynamic team that values your expertise and aspirations. we aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. our client a top national mortgage lender focused on delivering competitive rates and exceptional digital service. this organization supports over 4 million lifetime customers and is dedicated to streamlining the path to homeownership through innovative technology and customer-first solutions. job summary the software development engineer in test (sdet) will play a critical role in validating the reliability, performance, and accuracy of a master data management (mdm) platform and its integrations. focused on customer preference and consent data, this role involves building robust test automation, conducting performance testing, and ensuring data quality across systems. the ideal c...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we've earned the distinction of being salesforce's #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you're ready to make your mark in the ai space, neuraflash is the place for you. we are adding a salesforce solution architect to our incredible service cloud practice working closely with and reporting to our servic...
Hey, it's time for you to join us in showing the world that we are a company changing paradigms, revolutionizing hours, minutes, and seconds! do you want to know why rappi? ️ we see opportunities where others see problems ️ we see close where others see distance ️ we see adrenaline where others see pressure. join a team where we are all capable of everything, with equal opportunities regardless of gender identity, race, religion, nationality, age, disability, training, or experience. did you like what you have read so far? find out how you will deliver magic with us through your rappi mission. here's how it impacts our ecosystem: cargo is rappi’s b2b logistics as a service (laas) solution. currently, cargo operates with a handful of retailers and is in constant development. our goal is to become latam leaders in "last-mile as a service," developing a robust solution and streamlined operations to scale, helping our partners excel in e-commerce, identifying opportunities inside and outside our operations. we are looking for a global customer success sr analyst for our cargo team, passionate about tech and highly analytical. you will support sales teams in designing growth and operational strategies to maximize value across our 9 countries. as part of rappi, your responsibilities include: applying growth strategies to increase order potential of small and medium allies managing collections, including settlement, invoicing, and collection processes achieving quality metrics targets identifying process improvements and proposing solutions implementing growth campaigns and consul...
We are seeking a dynamic and technically proficient technical account manager to manage and nurture our relationships with urban mobility operators across latin america. the ideal candidate will possess a deep understanding of payment service provider functionality and open loop payments in the transit sector. this role is pivotal in ensuring seamless integration and optimal performance of our payment solutions across various transit systems. additionally, the technical account manager will play a crucial role in informing and training clients on the proper use of our products to enhance the customer experience and improve satisfaction. through these efforts, the technical account manager will help drive adoption and success for our innovative payment solutions in the transit industry. responsibilities, client relationship management: · serve as the primary technical point of contact for transit operator clients, fostering strong and lasting relationships. · understand clients' technical needs and objectives to deliver tailored solutions that enhance their operations. technical expertise: · demonstrate a thorough understanding of payment service provider functionality and its application within transit systems. · stay updated on the latest trends and advancements in open loop payment technologies, ensuring clients benefit from cutting-edge solutions. support and troubleshooting: · offer expert technical support to resolve any issues or challenges faced by transit operators. · proactively identify potential problems and implement preventative measures to minimize disruptions...
Simplifying care through smarter solutions health note is changing the game in healthcare with ai-powered solutions that simplify patient data management . like a maestro orchestrating harmony, their tools streamline patient intake, automate real-time transcription, and integrate seamlessly with ehr systems. by eliminating inefficiencies and enhancing care delivery, health note empowers clinicians to focus on what truly matters—their patients’ well-being. job description as a zendesk support representative , you will ensure seamless integration of health note into client operations. you’ll triage and resolve customer questions, configuration changes, and bug investigations while providing strategic guidance to maximize platform value. join the professional services team to enhance customer onboarding and support their journey toward operational success. snapshot of your new career employment type: indefinite term contract shift: monday to friday | 8:00 am to 5:00 pm (est or pst) work setup: onsite | bogotá and medellín your ticket to a balanced life 5 days work week weekends off 20 vacation days in total prepaid medicine fully-customized emapta laptop and peripherals indefinite term type contract direct exposure to our clients career growth opportunities diverse and supportive work environment prime office locations - bogotá and medellin free upskilling through emapta academy courses (want to know more? visit https://bit.ly/emaptatrainingcalendar ) the building blocks of excellence at least 1 year of experience in a technical or support role , particularly with saas product...
Our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we’re helping build asustainableeconomy where everyone can prosper. we support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. title and summary consultant, advisors client services, business experimentation mastercard data & services provides cutting-edge data analysis and services to fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. our advisors client services team combines traditional management consulting with mastercard’s rich data assets and in-house technologies to provide our clients with powerful strategic insights and recommendations. mastercard advisors work with a diverse global customer base across industries, from banking and payments to retail and finance. the advisors client services group has five specializations: performance analytics, strategy & transformation, business experimentation, marketing, and project management. our business experimentation consultants partner with executive-level clients on critical business decisions by leveraging data science and strategic thinking, all using an industry-leading saas platform, test & learn. you will analyze initiatives across a range of industries to identify key priori...
Requisition id: 230816 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of the global cyber threat intelligence function ensuring specific individual goals, plans, initiatives are executed and or delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures . accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. able to conduct research and analysis of emerging cyber security threats and assess the potential impact to the bank. maintain general awareness of threat landscape in latam countries providing spanish proficiency in latam focused reporting and presentations strive in creating quality technical papers documenting security threats, risks, and mitigation techniques. proficient in communicating situational awareness and technical intelligence to internal and external stakeholders and trusted partners. understand how the bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions. actively pursues effective and efficient operations of his/her respective areas in accordance with scotiabank’s values, its code of conduct and the gl...
Requisition id: 223039 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. purpose to derive meaningful insights from collections analytics and portfolio reports and datasets, while proposing alternative courses of action to improve operational metrics and deliver collections plan (e.g., pcl, w/o, opex). leads the insights team with particular focus on ib collections, responsible for: driving improvements to customer strategies in order to achieve plans deliver meaningful and timely insights to enable teams to make effective decisions having a continuous improvement mindset accountabilities utilizes available diagnostic tools to identify system, strategy and operations issues uses information to formulate action plans to optimize contact strategies leveraging available channels to improve collections effectiveness & minimize losses monitors performance for ib collections, identifying actionable opportunities to address market & portfolio headwinds supports stakeholders within ib collections by ensuring accurate, consistent, & timely production of meaningful information packages & reports delivers analyses into collections performance, converting analytic data to insights and actionable recommendations to drive initiatives and ensure targets are attained creates a collaborative performance driven culture. builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by foster...
Id de la solicitud: 228789 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiatech. purpose contributes to the success of the execution of the global communications supervision procedures on behalf of gbm internal controls to ensure compliance with the code of conduct, internal policies & procedures, global fx code, industry standards and applicable regulatory requirements. ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures. accountabilities customer focused culture: champions a customer-focused culture and leverages broader bank relationships, systems and knowledge. business knowledge: maintains expert knowledge of bank processes, policies, procedures, applications and products related to global communications supervision procedures and applies this knowledge in the review and analysis of level 1 communication surveillance activities. global communications supervision: executes gbm communication supervision procedures, reviews flagged alerts for, among other things, identify potential non-compliant behaviors and lack of compliance with bank policies. this includes: performing review, assessment, disposition and documentation of alert reviews in accordance with gbm communication supervision procedures and standard times. warranting the confidentiality of the information is always maintained and ensuring that recording review results are concise and accurate. performing timely escalation and documentation of alerts to level 2 teams when requir...
We’re antenna, a data and analytics startup that aims to expand knowledge of subscriber behavior so brands can entertain, inspire, and empower the world. we provide industry and competitive benchmarks across key metrics so our customers can know ‘what good looks like’, market intelligence so they can learn how to build a best-in-class business, and insights to inform their strategic decisions making. antenna is the market standard for subscription analytics. at antenna, the data operations team ensures accurate and timely deliver of data to internal stakeholders and our customers. in addition, the data operations team regularly maintains and enhances all of our data solutions, and thus sits at the center of our diverse cross-functional team. at the moment, we do not have open roles in the customer success team, but we welcome the opportunity to connect with candidates. the data operations teams covers a variety of responsibilities, including but not limited to: leverage our complex data pipeline to design data solutions that ensure accurate, and timely delivery of data to internal and external stakeholders own the qa process of antenna data ensuring we consistently deliver reliable and accurate data develop qa efficiencies across the data pipeline to ensure predictable, accurate, and timely delivery of data to both internal and external stakeholders. proactively collaborate with the commercial team, as well as our customers, to identify opportunities for antenna data to drive high impact strategic decisions partner with our commercial team to understand how our customers ar...
People are our most valuable asset. this is a full-time hybrid role for a sales director – latam based in the latam region. the sales director will be responsible for sales operations and business development. key responsibilities identify and pursue new business opportunities, expanding cmg’s market share. build and maintain strong relationships with key clients and stakeholders. manage the full sales cycle, from lead generation to contract negotiation and closing. develop and execute a comprehensive growth strategy and account plans within the latam and caribbean region to meet revenue, retention and growth targets. work closely with internal teams (technical, marketing, and customer success) to deliver tailored solutions. analyze market trends and competitive landscape to refine strategies. drive revenue growth and meet or exceed sales targets. represent cmg at industry conferences, events, and client meetings. note: this description reflects the general nature of the role. it’s not a complete list of responsibilities—we believe in flexibility, initiative, and growing together. knowledge, skills & experience strong closing skills sales and business development skills sales operations excellent communication and negotiation skills ability to travel within the latam region as needed experience in the energy industry is a plus 5-10 years of proven experience in account management and sales, preferably in software solutions for the energy industry no need to call us about the status of your application. we promise—we’re reviewing every submission, and if your skills are a ma...
We are seeking an mid-market sales representative in colombia. this is a remote role that will involve periodic travel within colombia, peru, and argentina. at first advantage (nasdaq: fa), people are at the heart of everything we do. from our customers and partners to our greatest advantage — our team members. operating with empathy and compassion, first advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. as part of our strategic growth initiative in the latam region, we are expanding our mid-market sales team to accelerate market penetration and drive revenue growth. say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized fortune 100 and global 500 brands. what you’ll do: we are seeking a dynamic and results-driven mid-market sales representative to join our growing latam team focusing on colombia, peru, and argentina. this is a true, hunter role, responsible for generating new business, driving the full sales cycle, and expanding first advantage’s presence among small and medium-sized businesses in the region. the ideal candidate is a self-starter with a strong sales acumen, capable of proactively identifying and capturing leads, managing relationships, and closing deals. experience in background screening, bpo, and saas/hr technology services is a plus. responsibilities: new business development:...
Requisition id: 231299 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of core data engineer and central service, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. contribute to the assessment of sizing and complexity of user stories and to the solutioning of those stories for credit card and tokenization applications develop user stories to a high level of quality, including identifying error scenarios, the development of automated tests, and the review of code coverage and static code analysis reports. ensure deliverables meet architectural and coding expectations, including leveraging modern language features and functional programming coding styles. contribute to reviews of pull requests created by peers. proactively monitor application environments with available tools, create awareness in the larger team of any observed issues, and contribute to resolving those issues. proactively identify opportunities to drive modernization of techn...
Product & project management (technical) client services commercial and money movement solutions provides industry-leading and operational support to visa’s clients around the world. with our deep knowledge and expertise, we are a key internal partner to technical solutions and product teams bringing the voice of the client into the design, development and successful deployment of visa products and solutions. the money movement support analyst will be part of our client services team within the global contact center organization. the analyst will be a subject matter expert across the commercial and money movement solutions landscape in all regions. this includes b2b payments, cross-border payments, expense management, travel solutions, compliance, and data solution products. the candidate will need to understand all related integration to these commercial products and platforms. the analyst is a client-facing, position responsible for providing technical support and solutions to visa’s commercial fi clients & processors and acts as primary and escalation point of contact when standard procedures have failed to resolve issues. the analyst also needs to ensure that escalations are proactively and professionally managed to deliver a great client outcome. this includes partnering with visa technology teams to resolve complex technology issues and leveraging deep knowledge of the client experience to propose potential enhancements. as such, the analyst may act as a senior client liaison, carrying the voice of the client to their team, leadership, and internal partners. the analy...
Gea is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. used across diverse industries, they enhance the sustainability and efficiency of production processes globally. as a service sales support, you will play a crucial role in our department, serving as the essential link between our customers and our internal operations. your main responsibility will be to efficiently and effectively manage the spare parts business, which is vital for the continuous operation and success of our customers in the dairy, beverage, and home and personal care (hpc) markets. you will be part of a dynamic team that drives growth and customer satisfaction through the timely and accurate provision of spare parts, thereby ensuring the uninterrupted operation of their industrial facilities. you will be the key point of contact for coordinating and facilitating spare parts needs across various locations, thus optimizing the global supply chain and strengthening our relationships with customers worldwide. this position will provide you with the opportunity to develop strategic skills in sales and services while directly contributing to the success and expansion of our company. key responsibilities: quoting spare parts and components requested by customers, ensuring the accuracy and competitiveness of the offers. analyzing customer spare parts consumption patterns to identify upselling opportunities and additional sales strategies. co...
About payjoy payjoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. we lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud ai allow us to offer the lowest cost and qualify the most customers in the industry. as of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term. this role the operations manager is responsible for roll out and expansion of granting a line of credit/credit card with phone financing including funnel and bug detection, identifying bugs/pain points and operational issues, and prioritizing fixes with cross-functional teams, and driving improvements based on user insights and quality standards. key responsibilities monitor the user funnel and identify drop-off points, friction areas, and blockers that affect conversion or usage of the cl/cc. detects and tracks bugs, pain points, and operational issues, working closely with product, engineering, and cx teams to ensure resolution. prioritize fixes and enhancements in collaboration with products based on impact, user insights, and business goals, using structured frameworks. gather and synthesize user insights through research, support feedback, and data analysis to inform continuous improvements. drive operational efficiencies through proposal and execution on initiatives applicable to...
Coupa makes margins multiply through its community-generated ai and industry-leading total spend management platform for businesses large and small. coupa ai is informed by trillions of dollars of direct and indirect spend data across a global network of 10m+ buyers and suppliers. we empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. why join coupa? pioneering technology: at coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. collaborative culture: we value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. global impact: join a company where your work has a global, measurable impact on our clients, the business, and each other. learn more on life at coupa blog and hear from our employees about their experiences working at coupa. the impact of technical support engineer to coupa: as a technical support engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. in this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices. what you'll do: answer ‘how to’ technical and application configuration questions to our enterprise customers assist in troubleshooting 1st and 2nd level technical issues work with...
About truelogic at truelogic we are a leading provider of nearshore staff augmentation services headquartered in new york. for over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. our team of 600+ highly skilled tech professionals, based in latin america, drives digital disruption by partnering with u.s. companies on their most impactful projects. whether collaborating with fortune 500 giants or scaling startups, we deliver results that make a difference. by applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. we aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. our client a top national mortgage lender focused on delivering competitive rates and exceptional digital service. this organization supports over 4 million lifetime customers and is dedicated to streamlining the path to homeownership through innovative technology and customer-first solutions. job summary the software development engineer in test (sdet) will play a critical role in validating the reliability, performance, and accuracy of a master data management (mdm) platform and its integrations. focused on customer preference and consent data, this role involves building robust test automation, conducting performance testing, and ensuring data quality across systems. the ideal ...
Thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of the global payment technology globally by supervising the onboarding of new customers and the supporting of applications which deal with managed file transfers, which act as a gateway for scotiabank customers. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. ability to lead a team, bringing it to a high-performance status. knowledge on backend xml schemas and communication protocol (sftp, ftps, https, as2, connect direct) is a value add. ability to connect with team members and team’ stakeholders, using good oral and written communication skills. being critical thinking oriented along with having an information processing ability that allows to break down problems. being a true team player who values the perspectives and opinions of others. ability to communicate with customers and help them with troubleshooting while onboarding them to our platform. work in a cross functional agile team to deliver core business and regulatory solutions. ability to work on forecasting the onboarding that the intake team will take on, as well as the billing the whole team will have to book for. understand how the bank’s risk appetite and risk culture shou...
Requisition id: 230778 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of the global network operations centre (gnoc) as part of the 24x7 shift team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities champion a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. as part of a 24x7 network operations, which runs on 12-hour rotational shifts and rotates during weekdays, weekends and during bank statutory holidays, the infrastructure support analyst is expected to monitor, triage and action/escalate network alerts/events. conduct health check and provide reporting and incident communications. attend bridge and troubleshooting calls. work with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents. the infrastructure support analyst will answer the 24/7 hotline and respond team emails. implement network changes as per provided mop (method of procedure) and implement firewall port requests (fprs). understand how the bank’s risk appetite a...
About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally.presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand ...
Job description our purpose title and summary director, global customer success operationsglobal customer success operations director – global cs center of excellence, services overview services within mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. we provide value-added services and leverage expertise, data-driven insights, and execution. the mission of our services global customer success center of excellence (coe) is to build a best-in-class customer success discipline that differentiates our services, drives superior business results for our customers, and generates advocacy within our customer base. the benefits of implementing customer success are well-articulated in the industry: increased customer lifetime value, higher adoption rates, reduced support tickets, improved product feedback loops, increased customer advocacy to support our b2b marketing efforts, and qualified leads for additional partnership opportunities. the customer success coe is focused on empowering a customer-centric services organization that maximizes the value of mastercard’s products and partnerships through curation of internal and external best practices, processes and tools. about the role are you passionate about building scalable systems that empower customer-facing teams to deliver exceptional value? join mastercard’s global customer success center of excellence (coe) as a customer success operations director. in this strategic role, you’ll shape the future of...
About reserhub: technology is transforming the way people travel — and we’re here to drive that evolution from the ground up. in 2014, at mit, we decided to embark on this journey by focusing on the bus industry. why? because it’s the most widely use...
Customer success engineer i. on demand accounting (hybrid work schedule) join to apply for the customer success engineer i. on demand accounting (hybrid work schedule) role at quorum software customer success engineer i. on demand accounting (hybrid ...
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