Requisition id: 215987 we are committed to investing in our employees and helping you continue your career at scotiatech. propósito contribuye al éxito general de global network engineering como tercer nivel de soporte para implementar e integrar sol...
Project management specialist pmo / analista de control de proyectos job description en logicalis, nos encontramos en búsqueda de nuestro nuevo talento tech, para que haga parte de nuestra familia en la ciudad de bogotá. certificaciones deseadas ccnp...
**descripción empresa**: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. **funciones del cargo**: importante empresa aliada ubicada en todo antioquia requiere para su equipo de trabajo balanceadores intermedios con experiência mínima de 3 años o mas telecomunicaciones/ infraestructura **formación académica**: ingeniero tic o a fines **misión del cargo**: administrar soluciones de balanceo de carga de servidores. **conocimientos específicos**: conocimientos en administración de balanceadores de cargas marca f5 o cisco o citrix netscaler **habilidades**: atención al detalle. - capacidad de análisis. - trabajo en equipo. - resolución de problemas. **funciones y responsabilidades**: implementaciones de servicios. - atender reportes de alarmas sobre los balanceadores de carga. - controles de ejecución de tareas automáticas. - actualización de la base de datos del balanceador de carga. - realizar check list de servicios. **salario**: 4.200.000 **tipo de contrato**: termino indefinido **lugar de trabajo**: todo antioquia **requisitos**: experiência de 3 años o mas telecomunicaciones/ infraestructura ingeniero tic o a fines **condiciones oferta**: **sueldo neto mensual**: 4200000...
**summary** - interview via zoom - work from home - up to $8 usd/hour ($33000 cop/hour) with potential bonuses - paid in usd every two weeks by crypto or bank transfer **hiring bonus** - $100 usd ($412000 cop) after joining **great hourly pay** - based on usd, paid every two weeks, - up to $8 usd ($33000 cop) per hour depending on experience - up to $320 usd ($1,319,000 cop) per week - starting rate is $4 usd ($16500 cop) per hour with a $1 usd per hour bonus after 3 months. - additional pay depending on experience, certifications, and qualifications. **overtime available** - optional overtime hours available **positive work environment** - us-based company with a focus on quality, not quantity. - employee-first work environment - high-quality, supportive team members - low call volume | no scripted calls - work with a variety of network technologies - in-house tech support and customer service - work from home (wfh) or wherever you want **professional development** - paid training and advancement opportunities - company will pay for industry certification exams (e.g., network+ and cisco ccna) **excellent benefits** - generous parental leave for new parents - paid time off and sick days - paid holidays and vacation **requirements**: - reliable internet connection - consistent power supply - quiet work environment **positions available include**: **more information**: pay: $400 - $800 per hour expected hours: no less than 40 per week...
Si estás buscando un nuevo desafío para innovar y transformar el futuro, entonces queremos que seas parte de nuestro equipo. Únete a la empresa latinoamericana líder en servicios de ti, un lugar dónde podrás impulsar tu carrera, adquirir conocimiento y desarrollarte profesionalmente. **nombre de la vacante**: especialista cc4 **requisitos académicos**:título profesional universitario en ingeniería de sistemas, ingeniería informática, ingeniería electrónica, ingeniería en telecomunicaciones, o afines a tecnología de la información. **requisitos de experiência**:mínimo 3 años de experiência en implementación de soluciones de enterprise networking avanzadas de cisco, amplio conocimiento en soluciones de, lan, sd-access, wireless, meraki, ise; donde se haya desempeñado como líder del proyecto. debe tener capacidad para dar soporte nível 3 y recibir casos que serán escalados por el equipo de command center. las funciones específicas del ingeniero que necesitamos son: - implementación de soluciones lan, sd-access cisco, wireless, meraki, ise - brindar soporte a soluciones lan - wlan - ise (cisco certificado ccna-ccnp enterprise networking, altos conocimientos en ise ,dna,wireless con el asunto: especialista cc4 li-am2 li-onsite...
Job summary: **responsibilities**: - manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. - exceed customer expectations by delivering exceptional customer service. - maintain detailed case records, documentation, and ensure cases are closed efficiently. - identify and recommend procedure modifications or improvements. - update or create knowledge base articles to ensure accuracy in service desk procedure. - stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users. - perform other related tasks and responsibilities as directed by the auxis service support team lead or designated personnel. skills and experience: **experience**: - 2-4 years of technical support experience with a strong understanding of best practices and it frameworks, such as itil (information technology infrastructure library). - proficiency with active directory, network-shared printers, and windows with shared drives experience. - proven experience in efficiently managing tickets and providing exceptional customer support. **education**: - a high school degree is a prerequisite for this position. - pursuing a degree in compute...
**job role and responsibilities**: scope - must design and evaluate (architecture, cost, technology) for network, cloud & on-premises environments. strategy - provide architectural consulting expertise, direction, and assistance to systems analysts, systems engineers, and other systems architects. - document and develop in-depth knowledge of company’s existing it architecture/infrastructure, and technology portfolio. - manage an infrastructure capacity plan. - document, communicate, and enforce a technology standards policy. - conduct research on emerging technologies in support of infrastructure development efforts and recommend technologies that will increase cost effectiveness and infrastructure flexibility. - design, develop, and oversee implementation of end-to-end integrated systems. - develop and execute test plans to check infrastructure and systems technical performance. report on findings and make recommendations for improvement. operational management: - collaborate with end users and senior management to define business requirements for complex systems development and gain buy-in for all infrastructure plans. - review new and existing it projects, systems design, and procurement/outsourcing plans for compliance with it standards and architectural plans. - participate in the ddc’s business continuity plan and disaster recovery plan. formal education & certification: - four-year university degree or college diploma in the field of computer science and/or 6 years equivalent work experience. - certifications in azure (architecture az-303), - c...
Ingeniero de seguridad requerimientos: conocimiento de la informática básica: algoritmos, estructuras de datos, bases de datos, sistemas operativos (windows y linux), redes y nociones desarrollo. sólido conocimiento de las operaciones de ti: mesa de ayuda, gestión de terminales y gestión de servidores. gran capacidad para comunicarse: escribir con claridad y hablar con autoridad a diferentes tipos de audiencias. conocimiento en técnicas y tipos de ataques informaticos. ingeniero de sistemas electrónico, telecomunicaciones o ingeniero de redes y afines o tecnólogo (con tarjeta) en sistemas, electrónico, redes o en telecomunicaciones. cybersecurity essentials de cisco iso 27001 - 27032 security+ ec-council certified security specialist ec-council certified network defender funciones: rol encargado de ejecutar procesos operativos de monitoreo en plataformas de seguridad diariamente, se responsabiliza de monitorear los canales principales del soc en pro de detectar eventos de seguridad realiza una primera valoracion ante la precencia de un incidente o alerta reportada por el siem; dando paso a un proceso de triage y valoracion de la existencia de un incidente real, realizando asi el escalamiento pertinente...
En sonda de colombia, nos encontramos en busqueda de consultor de implementacion academico: profesional en ingeniería electrónica, sistemascarreras afines. certificaciones: requerida: - ccnp routing & switching - itil fundamentos v3 deseable: - ccnp security/enterprise de cisco - nse4 ó nse5 nerwork security profesional - cisco certified networ associate (ccna security) experiência mínima de 4 años en: implementación y soporte de arquitecturas de comunicaciones y seguridad, con enfasis en equipos cisco como lo son soluciones ise, meraki a nível de networking equipos catalys 4500, 6500, 3750, wlc 5000-9800, equipos nexus series 9k, 7k, 5k, conocimientos intermendios en almenos 2 de los equipos de seguridad perimetrtal fortinet, asa, checkpoint si cuentas con el perfil o tienes referidos, compartenos tu cv...
**requisition id**: 210673 we are committed to investing in our employees and helping you continue your career at scotiatech. **_ purpose_** contributes to the overall success of global network operations as part of the day support team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. guarantees that all activities are conducted in compliance with governing regulations, internal policies, and procedures. **_ accountabilities _** - champion a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - as part of a 24x7 network operations, which runs on 12-hour rotational shifts and rotates during weekdays, weekends and during bank statutory holidays, the infrastructure support analyst is expected to monitor, triage and action/escalate network alerts/events. - conduct health check and provide reporting and incident communications. - attend bridge and troubleshooting calls. - work with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents. - implement network changes as per provided mop (method of procedure) and implement firewall port requests (fprs). - understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - actively pursues effective and efficient operations of his/her respective areas in accordance with scotiabank’s values, its code of conduct and the global sales principles, ...
Job description **summary/scope of position**: the network analyst is responsible for ensuring high availability of all network equipment and services in local area network (lan), wide area network (wan), security, wireless (wlan) and converged voice environments. the network analyst will be responsible for ensuring consistent support and operation of all networking elements. **essential functions** - experience with cisco based lan / wan equipment. - experience with dell and aruba based switches. - experience with security concepts and principles. - up-to-date it industry understanding and knowledge. - office software (microsoft windows, microsoft office, lotus notes,). - lan / wan design to build experience. - performance with respect to network operation. - high availability services. - ip address and dns management. **leadership/change** - may take on several components of a project or a complex component of a project. - works under broad supervision - applies company policies and procedures to resolve issues. - follows company policies to implement changes. **interpersonal** - takes ownership of learning about network technologies. - strong attention to detail and accuracy. - ability to prioritize and complete tasks in a timely manner. - able to work with internal and external customers in a professional and effective manner **business**: - understands how own performance objectives align with business unit objectives. - maximizes business/unit/group financial results through personal accomplishments. - responds with urgency to customer ne...
Job description ~""rockwell automation, the world's largest company dedicated to industrial automation, employs about 22,000 individuals globally, makes its customers more productive and the world more sustainable. throughout the world, our flagship allen-bradley® and rockwell software® product brands are recognized for innovation and excellence, and serves customers in more than 80 countries worldwide.when you choose rockwell automation, you join talented employees who have helped us establish our leadership position in the automation industry over the past century.you join a diverse, inclusive and global community with a passion for innovation. a place where you can partner with great minds and inspiring people.as much as we focus on our customers, we know our employees are key to our success and future. helping you develop a rewarding career is a top priority. because when you succeed, we succeed.summary~provides technical support to ra external customers and internal ( field engineers, technicians, and product support personnel) who are diagnosing, troubleshooting, repairing and debugging systems. responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. reports design, reliability and maintenance problems or bugs to design engineering/software engineering. may be involved in customer installation and training. provides support to customer/users where the product is highly technical or sophisticated in nature. ~""bachelor’s degree in electronic or related engineering disciplinelabor experienc...
Profesional graduado en ingeniería de telecomunicaciones, telemática, sistemas, electrónica o industrial con especialización terminada en gerencia de tecnología o gerencia de proyectos. deseable maestría en curso en tecnología, seguridad de la información o afines. 8 a 10 años de** **experiência en: - operación de tecnología - gerencia de servicios de ti - gerencia de proyectos de infraestructura ti - infraestructura tecnológica - seguridad de la información conocimiento en: - conocimiento o certificaciones de las disciplinas de itsm: itil, cobit, yasm. - experiência en gestión de proyectos y control de calidad. - gestión, administración y planificación de infraestructura, servicios y seguridad de ti. - gestión de seguridad de la información y ciberseguridad. certificaciones de seguridad cism, cert (certified computer incident handler), entre otras. conocimiento acerca de nice. - administración y monitoreo de plataformas microsoft 365, ms azure y ms enterprise mobility and security. - conocimiento en plataformas de antivirus trend micro apex one, xdr, sophos, defender, fortinet. - conocimiento de redes cisco meraki y cisco ise (identity services engine); deseable certificado ccna. - manejo de planes de contingencia de infraestructura tecnológica y estrategias de respaldo de datos e información. inglés: b2 o superior...
¡sé parte de stefanini! en stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. **responsabilidades y atribuciones** - brindar soporte técnico de segundo nível a los usuarios finales en sitio. - solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles. - instalar, configurar y mantener aplicaciones de software y sistemas operativos. - ayudar con la administración de cuentas de usuario, incluidos restablecimientos de contraseñas y permisos de acceso. - colaborar con otros equipos de ti para escalar y resolver problemas técnicos complejos - documente todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda. - proporcionar un excelente servicio al cliente y garantizar altos níveles de satisfacción del cliente. - atención a usuarios vip - soporte sistemas de videoconferencias cisco en salas de juntas. **requisitos y calificaciones** - ser técnico, tecnólogo o estudiante de ingeniería de sistemas o afines. - experiência mínima de 2 años en soporte técnico en sitio. - conocimiento del practicas itil. - conocimiento del sistema operativo windows 10 y microsoft office 365. - excelentes habilidades de servicio al cliente y calidad de servicio. - familiaridad con la resolución de problemas de hardware y software. - excelentes habilidades de comunicación y resolución de problemas. - comprensión básica de conceptos y protocolos de redes. somos una empresa global con 35 años de experiência e...
Descripción general talycapglobal está en búsqueda de un ingeniero lan aci si eres ingeniero en electrónica, sistemas, telecomunicaciones o afines y cuentas con 3 años de experiencia en redes, infraestructura y tecnologías cisco aci, ¡esta oportunidad es para ti! administración y soporte técnico de infraestructura aci. seguimiento y solución de incidencias en la red aci. aplicación de configuraciones para corregir vulnerabilidades. mantenimiento, actualización y documentación de equipos lan. gestión de redes wlan y monitoreo de infraestructura. actualización de software (ios) y hardware (renovación tecnológica). condiciones: ubicación: bogotá - presencial contrato: indefinido horario: lunes a viernes salario: a convenir talycapglobal está en búsqueda de un ingeniero lan aci si eres ingeniero en electrónica, sistemas, telecomunicaciones o afines y cuentas con 3 años de experiencia en redes, infraestructura y tecnologías cisco aci, ¡esta oportunidad es para ti! administración y soporte técnico de infraestructura aci. seguimiento y solución de incidencias en la red aci. aplicación de configuraciones para corregir vulnerabilidades. mantenimiento, actualización y documentación de equipos lan. gestión de redes wlan y monitoreo de infraestructura. actualización de software (ios) y hardware (renovación tecnológica). condiciones: ubicación: bogotá - presencial contrato: indefinido horario: lunes a viernes salario: a convenir profesional universitaria ingeniería de sistemas computación ingeniería de telecomunicaciones ingenierìa de software...
**descripción general** brindar soporte a eventos e incidentes del servicio para clientes en un nível especializado cuando el primer nível de atención de los ingenieros de service-desk cumpla con el tiempo de atención o se supere su nível de conocimiento. **descripción de funciones y/o responsabilidades del cargo** - recepción de llamadas de clientes vip y/o avances proactivos hacia los clientes. - seguimiento y solicitud de avances con proveedores o terceros. - pruebas de primer y segundo nível para atención de fallas. - seguimiento, validación y ejecución de pruebas mantenimientos de red. - interlocución y escalamiento técnico con personal de nível 2. - escalamiento con coordinador de incidentes y eventos a nível administrativo cuando se superen los tiempos de atención de los tickets. - documentación pruebas y troubleshooting sobre casos en herramienta. - ejecución de pruebas de backup previa coordinación con cliente. - soporte a pruebas de contingencias o eventos especiales. - generación y seguimiento sobre las actividades de o&m; local para la atención de fallas de fibra o que requieren de personal en sitio de cliente. - cualquier otra asignación que le sea encomendada. **competencias** - educación: profesional recién egresado de ingeniería en telecomunicaciones, sistemas, electrónica o afines. - formación técnica deseable para el cargo: deseable certificación itil y/o cisco ccna - idiomas: preferiblemente inglés intermedio (no excluyente) - experiência: sin experiência o experiência realizando soporte primer nível y monitoreo de incidencias en los ...
Brindamos soluciones tecnológicas a todos los sectores¡ en esta oportunidad estamos en la búsqueda de un profesional en sistemas o telecomunicaciones con vocación comercial y facilidad para la comunicación, para desempeñarse en preventa de comunicaciones unificadas y conectividad. te encargarás de asegurar que las soluciones informáticas y de tecnología propuestas al cliente sean precisas y explicitas. para que esto sea posible, debes contar con experiência mínima de tres (3) años en gestión preventa en empresas de tecnología, brindando soluciones al cliente de acuerdo con su requerimiento. idealmente debes tener conocimiento de productos avaya, cisco, fortinet o aruba nos gustaría que nuestro talento esté orientado al logro y resultados horario: lunes a viernes 7:30 am a 5:30 pm (presencial) salario: a convenir de acuerdo con experiência y conocimiento. tipo de puesto: tiempo completo salario: hasta $5.500.000 al mes lugar de trabajo: empleo presencial...
Formacion: profesional en telecomunicaciones, cisco ccna en comunicaciones y/o seguridad experiencia: mínimo 2 años en administración de redes, configuración equipos activos (firewall, switch, access point). funciones: administrar los equipos activos del cliente. acompañamiento técnico a nuevas solicitudes del cliente (proyectos). monitoreo de los equipos administrados. elaboración y presentación de informes al cliente. garantiza la seguridad perimetral de las plataformas de servicios de redes de los clientes internos y externos (firewall, detectores de intrusos, etc.). administrar y actualizar equipos de seguridad. asegurar el cumplimiento de normas de calidad. proponer mejoras en el servicio. mantener informados aljjefe de Área y clientes sobre avances y resultados...
Requisitos: persona creativa, comprometida, responsable y dedicada, con sentido del trabajo en equipo y el apoyo de contingencias informáticas, con capacidad de tomar decisiones, analizar las necesidades del entorno, incluyendo en temas de administración de infraestructura t.i, e implementar y administrar sistemas informáticos como soporte de hardware y software. tecnólogo en sistemas, informática o afines. dos años de experiência. preferiblemente que resida en la ciudad de bogotá (zona metropolitana) conocimientos y experiência: servidores office 365 redes - firewall fortigate - if(window.screen.availwidth '); - document.write(' '); } switch cisco gestión de bases de datos administración en sistemas e infraestructura. ofrecemos: salario - $1.800.000 más todas las prestaciones de ley, con posibilidad de bonificaciones de acuerdo a los resultados. condiciones del empleo jornada laboral:tiempo completo tipo de empleo:trabajo fijo salario:cop 1,800,000.00 - 1,800,000.00 mensual cantidad de vacantes:1 requerimientos experiência mínima:no especificado sexo:indistinto...
549182br **why kyndryl** our world has never been more alive with opportunities and, at kyndryl, we’re ready to seize them. we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. our people are actively discovering, co-creating, and strengthening. we push ourselves and each other to seek better, to go further, and we carry this energy to our customers. at kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. **your role and responsibilities** as a network specialist, you will be focused on maintaining, managing, configuring, designing, upgrading and improving network and security infrastructure. it is crucial for you on this position to react fast to network anomalies and be able to troubleshoot and resolve issues across different technologies (switches, routers, firewalls, load balancers etc.). it requires good knowledge and experience with different platforms (both hardware and software) and protocols, as well as the ability to troubleshoot communication in all layers of the osi model. you will adapt customer requirements to the networking environment and also proactively address trouble spots, recommend configuration and design changes. while working in agile teams, you will keep in compliace with security and infrastructure management process. main duties: - managing network and security infrastructure - troubleshooting and fault analysis - network diagno...
**purpose of the role**: the it cloud engineer will deploy, and migrate systems for iaas, paas, and saas environments. this role is responsible for implement, operate and maintain the cloud services, and can evaluate new technologies for fit in current infrastructure architecture. this role will ensure the cloud operation on the current tenancies and will maintain the continuous improvement process. **job role and responsibilities**: - scope: - the it cloud engineer will work closely with the nci project & service delivery area on the ddc (colombia and philippines) - the services will be provided to worldwide inchcape markets. the global it architect. - must evaluate (architecture, cost, technology) for cloud and hybrid environments. - active participation on the projects, designing the technical solution and oversee the deployment process to align the implementation with the architecture proposed. - must operate and maintain the reports of the cost services in the cloud platforms. - strategy & planning - provide architectural consulting expertise, and assistance to systems analysts, systems engineers, and other systems architects. - develop, document, communicate, and enforce a technology standards policy. - participate in researching activities on emerging technologies in support of infrastructure development efforts and recommend technologies that will increase cost effectiveness and infrastructure flexibility. - implementation of end-to-end integrated systems. - execute test plans to check infrastructure and systems technical performance. re...
Proof of concept - sbc - cgbu-220002vh **applicants are required to read, write, and speak the following languages**: english, spanish **preferred qualifications** poc engineer sbc - job description a sw engineer is a person who collaborate with cgbu staff members to build, test and support several technologies used by business unit. responsibilities include analyzing process flows, consulting with clients, preparing design documents, taking part in project meetings, and supporting pre-sales staff. the person should demonstrate customer service skills, creativity, business analysis, strong communication abilities and must be excellent in maintaining good relationships. stay up-to-date with the latest industry trends and technologies should be necessary to be able to talk with arguments in front of the customers. - the consultant will be responsible for the poc implementation of solutions based on oracle/acme packet products like sbc, slb, srp, sm and ecb having as the key challenges to install, configure and demonstrate on different customers based on north america and latin america. - develops the technical documentation necessary to satisfy clients requirements related with oracle cgbu products and cloud solutions (design document, test plans, etc.). - works closely with sales consultant members to analyze customer technical environments and to participate in strategic selling initiatives by providing high quality responses to technical needs and concerns. - develops relationships and instills confidence with customer’s technical management, as well as with cu...
Job summary: **responsibilities**: - incident/request/problem/knowledge management. - perform incident and request queue management for auxis clients and assign the tickets as appropriate. - provide first-level contact, convey resolutions to customer issues and follow up. - properly escalate unresolved queries to the next level of support. - utilize excellent customer service skills and exceed customers’ expectations. - ensure proper recording, documentation and closure. - recommended procedure modifications or improvements. - acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. - other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s). - additional responsibilities include: - comply and adhere to auxis operational processes and security policies. - use of auxis service management tools for incident, problem, change and configuration management. - attend all operational and project (ad-hoc) related scheduled meetings as required. skills and experience: - english - spanish language (oral and writing 85 % or higher), (b2+ or above). - none experience or at least 1 year of technical support experience knowledge/training on best practices or it frameworks, such as itil (information technology infrastructure library). - the resource will adjust its schedule based on the account needs. - high school diploma. - must possess excellent communication skills and involvement. - demon...
Puulse marketing is seeking a call center systems and compliance engineer to join our team. this individual will have a crucial role in ensuring that our call center facilities serve our rapidly growing client base effectively. puulse marketing is a company committed to helping businesses grow by providing vibrant sales professionals, so we’re looking for someone who shares our passion for building strong teams and achieving measurable results. puulse marketing operates in the technological era of optimization and automation, and we are dedicated to offering our clients a solution that is too good to be true by overcoming client acquisition and business growth challenges for no cost to our clients. **responsibilities**: - manage our call center operations, including infrastructure setup, maintenance and optimization of all hardware and software platforms. - develop and implement technical and resource plans to meet client needs and expectations, while ensuring compliance with established policies and procedures. - maintain compliance with industry best practices, as well as all legal, regulatory, and internal controls. - monitor the performance of the call center and make necessary recommendations for improvements and enhancements. - resolve any technical issues that arise in the operations centre. - establish and maintain positive relationships with customers, partners, vendors, and internal stakeholders. **requirements**: - bachelor's degree in computer science, information technology, or a related field. - minimum of 5 years' experience in call center ope...
Job summary: **responsibilities**: - incident/request/problem/knowledge management. - perform incident and request queue management for auxis clients and assign the tickets as appropriate. - provide first-level contact, convey resolutions to customer issues and follow up. - properly escalate unresolved queries to the next level of support. - utilize excellent customer service skills and exceed customers’ expectations. - ensure proper recording, documentation and closure. - recommended procedure modifications or improvements. - acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. - other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s). - additional responsibilities include: - comply and adhere to auxis operational processes and security policies. - use of auxis service management tools for incident, problem, change and configuration management. - attend all operational and project (ad-hoc) related scheduled meetings as required. skills and experience: - english - spanish language (oral and writing 85 % or higher), (b2+ or above). - none experience or at least 1 year of technical support experience knowledge/training on best practices or it frameworks, such as itil (information technology infrastructure library). - the resource will adjust its schedule based on the account needs. - high school diploma. - must possess excellent communication skills and involvement. - demon...
Zensar is seeking an **lead customer service representative in bogota colombia.** this is open for full time with excellent benefits and growth opportunities. we will provide all training and this position will require employee to be on site mon-fri in bogota. **what you will be doing** - assist customers and help resolve cisco adoption barrier cases that arise from service programs. - navigate through adoption barriers pertaining to the following: smart net total care (sntc) portal, cisco service access management (csam) tool, cisco common services platform collector (cspc). - able to install, deploy, configure, and troubleshoot the aforementioned tools. in addition to the technical components of the position. - strategize on ways to assist customers to increase the utilization, consumption, and adoption of their sntc portal. - determine ways that cisco services can produce expand and renew opportunities. - support the technical onboarding of the customers. **must have** - ** advance english and excellent communication **(verbal and written) - cisco experience a plus - 2+ year of excellent customer service representative experience. - 2+ years as a lead/supervisor or manager (call center, customer service etc.) - 5 days onsite in bogota is a **must**. **nice to have**: - university graduate - proficient in english **indigo slate is a full-service human experience company. **we are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. we create smart e...
**Área**: **engineering** **inscríbete hasta**: **9/30/2024** **sociedad**: **082** **¿qué estamos buscando?** talento stem en el grupo bbva ¿que te ofrecemos? - formarás parte de un equipo de más de 22.000 expertos en tecnología, en 25 países, cuyo propósito es llevar al banco más allá gracias a la tecnología. - participarás en alguno de los aprox.1.800 proyectos punteros de tecnología que realizamos anualmente y que tienen un impacto positivo en 85 millones de personas. - trabajarás con un abanico muy amplio de tecnologías, desde las más experimentadas, hasta las más disruptivas: 46 lenguajes de programación diferentes, 201 plataformas de desarrollo,etc. - colaborarás con nuestros socios tecnológicos -microsoft, google, aws, salesforce, ibm, redhat, telefónica, cisco, genesys, etc. - desarrollarás proyectos innovadores de desarrollo, arquitectura, seguridad, infraestructura, data. más información. - aprenderás en tu proyecto, trabajarás con referentes y podrás acceder a toda la oferta formativa de bbva y a ninja project, plataforma formativa gamificada con una comunidad de más de 11.000 participantes con más de 2.000 charlas, 1300 talleres y 48 hackathones organizados. - tenemos un entorno de trabajo flexible y equilibrado, donde fomentamos la conciliación a través de nuestro plan "trabaja mejor. disfruta tu vida". esta posición se encuentra dentro del modelo general de trabajo híbrido. sobre ti formación académica - profesional en ingeniería de sistemas, ingeniería en telecomunicaciones o ingeniería en electrónica. - deseable: especialización en g...
Project management specialist pmo / analista de control de proyectos en bogota, colombia en logicalis job description en logicalis, nos encontramos en búsqueda de nuestro nuevo talento tech para que haga parte de nuestra familia en la ciudad de bogot...
Contribuye al éxito general de global network engineering como tercer nivel de soporte para implementar e integrar soluciones de infraestructura de red en data centers y cloud para los países de latam (méxico, perú, chile, colombia, panamá, costa ric...
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