Your challenge as a deployment coordinator are you ready to take on a leadership role in a fast-paced, innovative environment? join us at blyce in curaçao as a deployment coordinator and play a key role in coordinating our team of deployment engineer...
Company description our mission at palo alto networks everything starts and ends with our mission: being the cybersecurity partner of choice, protecting our digital way of life. our vision is a world where each day is safer and more secure than the o...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time, and prices (through phone calls and emails as required). maintain ocean operational knowledge covering shipment creation, track and trace, and delivery at destination. enhance the service experience in dhl by exercising professionalism and empathy when dealing with each customer's varying needs and demands. communicate effectively with dhl network colleagues, emphasizing a sense of urgency on behalf of the customer. meet all commitments to customers regarding follow-up and ongoing communication. follow up with dgf operations for booking, scheduling, and pre-alerts. validate and share details with the customer. coordinate and resolve exceptions with dgf operations, while proactively updating the customer. handle customer requests for quotations and forward them to the quotations team for processing. pass on leads to sales. record customer complaints; resolve them or assign tasks to other functions. be well-versed with freight forwarding terms, especially incoterms, and know how to connect locally to offer the best solutions to end customers. skills / requirements profe...
Join blossom! we are a growing ecosystem of fully integrated digital banking solutions, designed by and for credit unions. we are seeking a dynamic, results-oriented java developer with a b2-c1 level of english. if you are passionate about microservices development and want to be part of an innovative company, this is your opportunity. job summary: we are seeking a professional with solid experience in typescript, working both on the front-end and back-end, who thrives in agile environments and brings ideas to life through clean, scalable, and secure code. experience in node.js, react, react native, and aws infrastructure is key, along with the ability to design efficient restful and graphql apis. you will collaborate closely with designers, product owners, qa engineers, and fellow developers to deliver high-value features in every sprint. responsibilities 1. strong experience in web development using typescript for both front-end and back-end. 2. deep knowledge of node.js and its ecosystem, including express or other similar frameworks. 3. experience in developing react applications for front-end and react native for mobile applications. 4. familiarity with aws (amazon web services) and its configuration, including ec2, s3, lambda, api gateway, rds, etc. 5. ability to design and develop efficient restful and graphql apis. 6. solid knowledge of relational and non-relational databases, such as mysql, postgresql, mongodb, etc. 7. experience in implementing security practices and authentication in web and mobile applications. 8. good understanding of design principl...
Cuesta partners is a technology strategy consulting firm supporting organizations of various sizes throughout their technology journey. we help firms: consider or prepare for acquisition – often by improving the company’s data posture through new product development or re-invigoration, new team structures, or adopting new practices and tools – including the use of modern data technologies guide leadership teams in developing vision, direction, and scalable strategies for their technology business – including implementation of comprehensive data programs we believe in the power of technology to create sustained, differentiated advantages for our clients. we are a unique, energetic firm that believes in challenging convention, moving quickly, and seeking ongoing personal growth. every team member has agency in helping to build the firm where they’ve always wanted to work. sound like you? cuesta partners is looking for a data engineer with an interest in consulting, to work with our broad base of clients on various engagements, delivering data environments quickly using modern technologies and best practices. as a member of our data practice, you will have the unique opportunity to shape and build various green field areas, making a lasting impact on our clients’ data landscape. collaborating closely with leadership, you will play a key role in ingesting data for strategic business domains that can benefit from analytical insights. your mission will be to deliver end-to-end data solutions, leveraging your expertise to unlock valuable insights and drive actionable decisions. as...
Hey there! we’re fever , the world’s leading tech platform for culture and live entertainment, our mission? to democratize access to culture and entertainment. with our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. our results? we’ve teamed up with major industry leaders like netflix, f.c. barcelona, and primavera sound, presented international award-winning experiences, and are backed by several leading global investors! impressive, right? to achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! ready to be part of the experience? now, let’s discuss this role and what you will do to help achieve fever’s mission. as part of the fever originals team , you will use data and insights to create one-of-a-kind events and experiences that allow people to have unforgettable moments. who you'll work with you will join one of our offices around the world to work in teams and directly interact with our partners, providers, and venues. in this role you will help fever grow its pipeline of original events. to do so, you will interact with all departments of fever, from marketing to operations. the team you’re about to join consis...
Senior infrastructure & security engineer senior infrastructure & security engineer compartir oferta compartir oferta senior infrastructure & security engineer 1886522745 at teravision games, we have a talent-focused and value-driven culture. our goal is to create the most healthy and happy environment for our team while delivering world-class video games. we are looking for a senior it & security engineer who is passionate about building and protecting the technological foundation that powers our studio. as a senior it & security engineer, you’ll be responsible for designing, implementing, and maintaining the infrastructure that supports our systems, tools, and digital assets. you'll play a key role in securing our environment, resolving technical issues, and ensuring everything runs smoothly for both on-site and remote teams. responsibilities: - manage studio tech tools and services including repositories, build systems, google workspace, backups, security solutions, firewalls, and antivirus platforms. - deploy and configure servers, networks, vpns, and storage systems to ensure availability and performance. - design and implement policies, processes, and best practices related to infrastructure and cybersecurity. - diagnose and resolve issues in systems, networks, software, and hardware. - monitor the lifecycle and health of it equipment and software, and plan updates or replacements. - implement backup strategies and disaster recovery plans. - conduct vulnerability assessments and apply security patches or mitigations. - ensure systems and processes comply with data p...
Gea is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. used across diverse industries, they enhance the sustainability and efficiency of production processes globally.would you like to be part of our team? process purchase orders clarifies issues with requestors and suppliers verifies contract terms (pricing, delivery, payment terms), delivery and invoice performance tracking communicates with suppliers on demand, volume and delivery times, reduction of transaction cost, etc. sources for requests following guiding principles from category management for prices, terms and conditions contracts limited to general t&c or simplified agreements within scope of category strategy executes transactions (admin work) based on the templates tracks delivery and invoice performance onboards the supplier base, manages and updates data in systems executes upon-framework agreements follows processes, guidelines and procurement policies strives for automation and digitalization practices and tool improvement ensures cost, availability, innovation, and quality within the sourcing plan creation and execution ensures compliance with procurement process, policies and other statutory requirements within category accountable for agreed kpis and their reporting bachelor’s degree in supply chain management, business administration, or related field strong negotiation skills and experience in supplier relationship management. erp sa...
We connect talented tech professionals in latin america and canada with remote career opportunities at innovative startups worldwide. we specialize in finding roles that align with your skills, experience, and career goals. our personalized approach ensures you're matched with companies that value your contributions and offer opportunities for growth. whether you're a software engineer, designer, marketer, or other tech professional, we're here to help you take the next step in your career. about the role. our client is looking for a campaign marketing enthusiast with experience in amazon ads for the role of amazon advertising strategist in this position you’ll managed amazon advertising accounts, optimized their campaings and maintaining clear communication with clients regarding their results. this is a remote, full time role, you’ll have to work hand to hand with the clients to align advertising efforts with their business goals, manage campaings froms start to end and provide strategic insights backed by data. you’ll be part of a passionate, experienced team focused entirely on amazon advertising, where you’ll have opportunities to grow both professionally and personally. this role is perfect for someone who’s confident in analyzing data, explaining strategy to clients, and staying ahead of amazon’s evolving ad platform. recruitment process we’ve designed a simple and efficient process to make the experience smooth and straightforward: application review – we’ll review your resume and responses to get a sense of your experience. discovery c...
Title: team leader (cdz) location: gsc bog monitor regional or global programs (associated with cdz service line) implemented in gsc bog, optimizing, and reducing the complexity of processes, generating efficiency, increasing productivity, and adding value to customers and businesses. key responsibilities : · actively lead the team of specialist and associate agents in charge, looking for operational excellence through respect and results. · measure and control the performance of the programs and resources according to the objectives defined during the implementation phase. · control the processes within the quality standards and guarantee compliance with administrative rules. · actively participate and maintain an excellent relationship with process owners/ business partners. · provide timely feedback for the team in charge. · define the process and include into standard documentation (toolkit), kpi (smart), roles within the programs and find opportunities for improvement according to the needs of the business partner with the support of opex & transition manager · analyze and present the capacity utilization of the programs in charge. · gsconnect usage and accuracy of the information skills / requirements: · professionals in industrial engineering, business administration, international business or similar occupations. · min 4 years of work experience min 1 years of experience leading teams. good level of ms excel and other ms office tools. high level of english (dialogue, writing, listening) (b2 – c1) customer service and communication skills. teamwork and ...
Introducing global clinical data integration (gcdi): transforming clinical data management in latin america. our department focuses on streamlining information by collecting, cleaning, transforming, and archiving clinical data to ensure high quality and compliance. as a new regional team, we aim to enhance efficiency and leverage local information across departments to drive innovation and add value to clinical trials, data management standards, and technology platforms. as a junior data engineer , you will play a key role in transforming clinical data management in latin america. your responsibilities include reviewing electronic forms to facilitate the smooth transfer of electronic data files. you will ensure adherence to clinical database standards, standard operating procedures, and process guidelines to maintain data quality and compliance. additionally, you will participate in activities such as taskforces, testing new systems, and supporting technical initiatives. if you are a driven, detail-oriented individual looking to start your career in clinical data management, this is an excellent opportunity. your dedication to data accuracy and commitment to standards will be essential in our success. join us on this exciting journey to revolutionize data integration in latin america. #j-18808-ljbffr...
Didi global inc. is the world’s leading mobility technology platform. it offers a wide range of app-based services across markets including asia-pacific, latin america and africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. it is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. for more information, please visit: www.didiglobal.com/news #li-hybrid team overview being the eater engagement operations senior analyst for didi food central and south america will give you the unique opportunity to help drive growth in one of the fastest-growing companies in the region. this data-driven role calls for a rare combination of consumer-inspired analytical thinking, execution excellence & interpersonal ability. you will be involved in: (i) definition of the overall business operation strategy, (ii) support the team structuring initiatives that will allow increasing traffic and eater frequency/retention, and (iii) work closely with experts in operations in m...
The consumer products benefit lac team is focused on delivering high-value benefits that drive issuer and cardholder engagement across the region. as the optional benefits analyst, you will play a key role in growing a new revenue stream and diversifying our benefits portfolio by identifying, optimizing and commercializing optional benefit offerings. you will collaborate with market teams, product leads, platform and engagement teams to design relevant, scalable benefit solutions. this includes developing value propositions, defining pricing strategies, and supporting go-to-market execution to drive adoption and revenue growth. responsibilities : lead initiatives to grow a new revenue stream within the lac consumer products p&l partner with markets to uncover sales opportunities and track pipelines to accelerate optional benefit adoption analyze win / loss trends to improve commercial strategies and refine benefit offerings work with benefit leaders to develop and enhance offerings based on customer feedback and market insights lead market intelligent efforts to identify gaps, needs, and positioning opportunities across the region collaborate with engagement and platform teams to improve the digital experience and user journeys lead the execution and continuous improvement of the end-to-end optional benefits process, leveraging automation and ai to drive efficiency, scalability and seamless delivery support the definition of commercial models, including pricing strategies and margin optimization develop materials to communicate optional benefit offerings monitor performance...
Position open to: barranquilla, bogotá, and medellín the sales operations specialist plays a critical role in optimizing our sales processes and supporting our sales team through data-driven insights and operational excellence. this position is responsible for managing core sales tools such as hubspot, microsoft excel, and powerpoint, generating actionable reports, and coordinating key sales initiatives. responsibilities are as follow, but not limited to: project management & initiative tracking: act as the project manager for the sales operations team. lead the planning and execution of internal projects, ensuring clear timelines, milestones, and deliverables are established. track team initiatives, follow up on task completion, and drive accountability to ensure goals are met on time and within scope. file structure & organization: design and implement a standardized file structure for the sales department. organize all sales-related assets to ensure team members can easily access the materials they need. maintain logical, intuitive folders and naming conventions for optimal usability. file oversight & maintenance cadence: oversee the health and accuracy of all sales files. coordinate with content owners to define update frequencies and implement a regular cleaning and update cadence. ensure materials remain current, relevant, and consistently maintained. process documentation: create clear and engaging presentations to document key sales processes and workflows. ensure documentation is accessible, well-structured, and regularly updated to support team training and alignm...
Title: specialist ofr ( freight forwarding ) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities : ·respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) ·ocean operational knowledge covering shipment creation, track and trace and delivery at destination. ·enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands ·effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer ·meet all commitments to the customers in terms of follow-up/ongoing communication ·follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer ·exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer ·accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales ·record any customer complaints; solves customer complaints or assigns tasks to other functions ·well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solutio...
Pioneering trusted medical solutions to improve the lives we touch: convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. with around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. our solutions provide a range of benefits, from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. convatec’s revenues in 2023 were over $2 billion. the company is a constituent of the ftse 100 index (lse:ctec). to learn more about convatec, please visit http://www.convatecgroup.com we are seeking a highly skilled and experienced it business intelligence (bi) support engineer to join our team. the ideal candidate will be responsible for ensuring the optimal performance of our bi tools and systems, providing support to users, and contributing to the improvement of our bi processes. you will work closely with other bi and it staff, and business partners to troubleshoot, maintain, and enhance our bi environment. this role involves both support and project work: you will handle support tickets from various business areas (finance, manufacturing, supply chain, recruitment, sales & marketing) and internal team members to provide technical assistance and resolve system-related issues. additionally, you will have the opportunity to collaborate on various projects and contribute to new bi initiatives. main re...
Join to apply for the campaign manager - remote work role at bairesdev 3 days ago be among the first 25 applicants join to apply for the campaign manager - remote work role at bairesdev get ai-powered advice on this job and more exclusive features. at bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. we are looking for a campaign manager to lead and manage end-to-end email marketing campaigns for windifferent's partners. you will ensure strategic alignment between product, sales funnel, and icp to drive engagement, conversion, and seamless collaboration across internal and external stakeholders. this role combines marketing expertise with project management skills, focusing on creating data-driven campaigns that deliver measurable business impact. what you will do: - collaborate closely with multiple windifferent clients to gather requirements, understand their value proposition, and align on key messaging, goals, and campaign strategy. - analyze each client's product or service to identify their unique selling points and tailor email campaigns that resonate with their - ...
Requisition id: 220118 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose the business banking technology team is seeking an etl developer who will be responsible for ideation support, design, development, and implementation of software to ensure continuous improvement and evolution in the business banking salesforce ecosystem. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. works with key stakeholders within all business functions to align technology solutions with business strategies. gathers requirements from business units and translates those to programmers and developers. prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation. reading and writing sql queries prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation. demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities. supports one or more highly complex business processes. works on multiple projects as a project team member serves as a liaison between the business community and the it organization in order to provide technical solutions to meet user need. understand how the bank’s risk appetite and risk c...
We are a leading cybersecurity-focused managed service provider (msp) dedicated to mitigating cybersecurity risks for small and medium-sized businesses. we provide a comprehensive suite of cybersecurity solutions, including proactive protection, continuous monitoring, and rapid response, ensuring the integrity, confidentiality, and availability of our clients' critical assets. the role position overview: we are seeking a diligent and proactive sales development representative (sdr) with a primary focus as an outbound dialer. in this remote contractor role, you will be a vital part of our sales team, responsible for initiating outbound calls, qualifying leads, and scheduling appointments for our sales professionals. your efforts will directly contribute to the growth and success of our sales organization in the cybersecurity sector. key responsibilities: outbound calling: initiate outbound calls to prospective leads using a predetermined list provided by the sales team. lead qualification: conduct initial qualification of leads by gathering key information, assessing interest, and determining their readiness to engage with our cybersecurity solutions. appointment scheduling: collaborate closely with sdrs to schedule appointments, product demonstrations, or follow-up meetings with qualified prospects. data management: maintain accurate and up-to-date records of call outcomes, prospect interactions, and appointment schedules in our crm system. adherence to call guidelines: follow established calling scripts and guidelines to ensure consistency and professionalism in all outbou...
Join to apply for the zendesk ai data entry specialist role at first line software 4 days ago be among the first 25 applicants join to apply for the zendesk ai data entry specialist role at first line software get ai-powered advice on this job and more exclusive features. about us at first line software, we develop custom software solutions that help businesses grow, innovate, and solve real-world problems. our global team brings together technical expertise and a strong commitment to quality across industries and technologies. we work closely with our clients to deliver projects that make a real difference. about us at first line software, we develop custom software solutions that help businesses grow, innovate, and solve real-world problems. our global team brings together technical expertise and a strong commitment to quality across industries and technologies. we work closely with our clients to deliver projects that make a real difference. about the role we are looking for a senior zendesk ai data entry specialist to support a zendesk ai implementation project. you will play a key role in developing and validating intents and entities for our ai models by working with historical zendesk ticket data. this position involves high attention to detail, structured data processing, and clear communication with internal teams to ensure the accuracy and success of our customer service automation efforts. requirements ai experience, especially in customer service automation or intent tagging previous qa or audit experience fluent english skills fa...
Expeditors bogota, d.c., capital district, colombia account support manager expeditors bogota, d.c., capital district, colombia 1 week ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. company description we take care of our employees, and they take care of our customers! company description we take care of our employees, and they take care of our customers! become a member of a global community! the international logistics industry is an integral piece of the global trade puzzle; we make the world go round. global supply chain management is what we do, and at the heart of expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. expeditors is a global logistics company headquartered in seattle, washington. as a fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. our mission we recruit, train, and retain the very best logistics and technical experts the world over. we love to promote from within - more than 50 percent of our employees have been at expeditors for five years or more. our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! job d...
Job description: machine learning engineer location: buenos aires, argentina (remote work options available) company: mechanized ai about us: mechanized ai is at the forefront of ai innovation, leveraging advanced technologies to solve complex real-world problems. we are dedicated to creating cutting-edge solutions that drive modernization and efficiency across industries. as a growing team of passionate professionals, we are committed to fostering an environment that encourages creativity, collaboration, and continuous learning. key responsibilities: evaluate ml/dl/llm models detect and handle model decay & data drift experience requirements: 4+ years in machine learning/deep learning/generative ai (experience in enterprise companies or startups; teaching or academic experience like masters/phd does not count) 1+ year experience with tensorflow, pytorch, or keras 1+ year experience in deploying models to production and managing/monitoring them 1+ year with cloud platforms (aws/gcp/azure) 1+ year in mlops 1+ year client-facing experience in ai projects 6+ months experience with large language models (llms) and generative ai skills & expertise: strong focus on at least one of the following ai specialities: mlops classic ml (tabular, regression) classic dl (computer vision, nlp, tabular, regression) generative ai deep reinforcement learning (drl) full-stack ml familiarity with prompt engineering: approaches and best practices experience with the following tools and techniques is highly desired: pyspark agent development fine-tuning llms retrieval-augmented generation (rag) op...
Company description company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description we’re looking for a skilled data consultant to join our value realization services (vrs) team. in this role, you’ll collaborate with nice business consultants, sales executives, customer success managers, and clients to deliver actionable, data-driven that enhance contact center operations. this is a hands-on role focused on designing, developing, and maintaining automated business intelligence (bi) solutions, analyzing data, unlocking the value of nice products andtranslating complex insights into clear recommendations. if you’re passionate about analytics, storytelling with data, and creating business impact, we’d love to meet you. qualifications technical delivery & analytics design, develop, and maintain end-to-end data projects -from requirements gatherin...
Work from home data scientist / data engineer work from home data scientist / data engineer compartir oferta compartir oferta work from home data scientist / data engineer 1886485516 at bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. we are looking for a data science / data engineer to join our development team and participate in different projects made up of multicultural teams distributed throughout the world. what you will do: - interview other data scientists and data engineers to vet their technical abilities. - input data from those interviews into the product and help develop a predictive, fair, and enjoyable solution. - work together with developers, tech leads, and solution architects to build applications. - improve existing structures by adding new functionalities or proposing technological updates so that as a result, the impact of your contribution is significant in the core of each business. - improve the user experience on scalable and high availability platforms, contributing to the key differential of each business. here's what we're looking for: ...
At movate we are seeking a dynamic and motivated team lead to oversee the day-to-day operations. the successful candidate will be responsible for managing and supporting a team of customer service agents, ensuring operational excellence, and maintaining high levels of customer satisfaction. this role requires strong leadership skills, a customer-first mindset, and the ability to foster a positive and productive work environment. key responsibilities : team management: supervise and provide guidance to a team of customer service agents, ensuring they meet performance targets and deliver outstanding service to customers. performance monitoring: track and assess individual and team performance against key metrics (kpis), providing coaching and development opportunities to improve results. customer experience: ensure a seamless and welcoming experience for all customers by maintaining high standards of service at the aruba welcome center. training and development: conduct training sessions and regular coaching to develop team members' skills and keep them up to date on product knowledge and service protocols. problem solving: handle escalations and resolve customer issues promptly, using discretion and effective communication to address concerns. operational efficiency: manage scheduling, attendance, and workflow to ensure adequate coverage and efficient operations. reporting: compile and present reports on team performance, customer feedback, and other key metrics to management. collaboration: work closely with other departments to align on objectives, share insights, and addr...
Company description we are one sutherland — a global team dedicated to creating innovative solutions. we value diversity in thought, experience, and background, and promote an inclusive work environment. sutherland is an equal opportunity employer committed to a positive workplace culture. founded in 1986, we have grown into a leading provider of business process and technology management services, offering analytics-driven solutions that support the entire customer lifecycle. job description the workforce management application consultant applies their expertise in workforce management to collaborate with wfm business consultants, assisting nice wfm customers in realizing value and increasing system adoption. they provide design guidance and application expertise to facilitate transformation and successful roll-outs, ensuring customers optimize their technology use and maximize the wfm solution's potential. building long-term customer relationships and becoming a trusted advisor are key to success. the vrs consulting team manages customer relationships and engagements, focusing on operational excellence, strategic impact, and supporting the growth of the value realization services team. ensure successful delivery of contact center performance improvements through workforce management recommendations, resulting in high customer satisfaction. develop and maintain strong relationships with customers to ensure ongoing satisfaction. provide expert guidance on workforce management best practices to optimize system usage. facilitate application design workshops, including configu...
Adjust your language and country setting gea is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. approximately 18,000 employees in more than 60 countries contribute significantly to gea’s success – come and join them! we offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company. gea is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. used across diverse industries, they enhance the sustainability and efficiency of production processes globally.would you like to be part of our team? your responsibilities and tasks: process purchase orders clarifies issues with requestors and suppliers verifies contract terms (pricing, delivery, payment terms), delivery and invoice performance tracking communicates with suppliers on demand, volume and delivery times, reduction of transaction cost, etc. sources for requests following guiding principles from category management for prices, terms and conditions contracts limited to general t&c or simplified agreements within scope of category strategy executes transactions (admin work) based on the templates tracks delivery and invoice performance onboards the supplier base, manages and updates data in systems executes upon-framework agreements follows processes, guidelines and procurement policies ...
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Get ai-powered advice on this job and more exclusive features. about furnished finder: furnished finder is the leading platform for monthly housing rentals, trusted by over 240,000 landlords to list their furnished properties and connect with more th...
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