We're hiring! sales agent in barranquilla connect2bpo is looking for 3 passionate sales agents who love challenges, have strong persuasion skills, and are eager to grow in the b2b sector. work modality on-site, at our offices in barranquilla. schedul...
At abramson labor group, we are committed to advocating for the rights of employees throughout california. our law firm is built on a foundation of dedication, compassion, and unwavering support for workers who face unfair treatment in the workplace....
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **responsibilities**: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs - offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - transfer calls to appropriate department. - assist other depart...
We are looking for an experienced **senior devops engineer (azure, onetrust)** willing to operate in production support. if you like to dig into complex systems and are great at troubleshooting, you are exactly who we're looking for. **about our customer** the health and fitness software and payment processing provider in the united states, puerto rico, canada, and mexico. founded in 1981, they currently work with 7,000+ health clubs. customer offerings include payment processing and gym management solutions that allow managers to track memberships and schedules and automate payment processing functions. **about the project**: installation of onetrust agent, implementation of onetrust cloud services, including privacy&data; governance solutioning and data catalog, transfer mapping & enterprise data discovery. the customer’s team has configured the scan profiles and, at this time, only assistance installing the agent in an azure environment is needed. **requirements**: - 4-5 years of software development experience, including experience implementing solutions for microsoft azure - proficiency with azure devops tool - **expertise in ci/cd, experience with database/etl**: - background in onetrust - expertise in **onetrust cloud services**: - skills in azure integration - knowledge of implementing automated monitoring - **availability to work to brazil timezone** **english level** intermediate+ **responsibilities** - work with the evo product technical sme and infrastructure sme to deploy the one trust data discovery agent in the evo azure environment ...
Job description **about you**: - motivated by reaching and exceeding goals and solving customer problems - a go-getter attitude, passion for helping customers, and effective problem-solving skills - energetic, proactive, intelligent and adaptive to new technologies - a bachelor’s degree preferred and at least 3+ years of work experience - honesty, integrity & ethics: you can be trusted to do the right thing for customers and for the team - a desire to be apart of a team where you can take ownership of your work and your team's success - the desire to grow professionally and contribute to the success and culture of the company - calm in stressful situations - personable and relatable, with the ability to connect with customers - strong oral and written communication, with a keen eye to determine whether a situation calls for more formal or colloquial language - self-starter who can work independently and think on their feet - a willingness to proactively challenge the norm, continually pushing us to deliver better service than we did the day before - speak spanish and fluent english **what you'll do**: - you will manage the foundation of the winit platform: drivers and attorneys. - you will be responsible to run key parts of our day to day operations - own customer issues efficiently and effectively, from start to finish, utilizing empathy and creative problem solving skills - develop detailed product and industry knowledge in order to help customers through their decision process and provide personalized recommendations - collaborate with other opera...
**who we are** our mission is to inspire authentic and meaningful connections. selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. **what the role is** your responsibilities are (not limited to): **_ reservation proces_**s** - oversee daily correspondence and respond to inquiries and reservations by mail, telephone, whatsapp, facebook, instagram or central reservation systems referrals. - creates and maintains reservation records by date of arrival and alphabetical listing. - prepare letters of confirmation. - communicate reservation information to the front desk. - monitors advance deposit requirements. - responsible for collecting or charging reservations when it is needed (payment process). - processes cancellations and modifications and promptly relays this information to the front desk. **_ customer service_** - offer exceptional customer service by addressing inquiries, resolving concerns, and providing relevant information. - support sales with reservations requests. - gathering information about areas of interest in order to target more clients in special seasons. - making arrangements for clients' travel programs. - handle customer care calls and escalate to appropriate channels when needed. **_ revenue optimization_** - promote special packages, discounts, and upsell additional services to enhance the guest experience and maximize revenue. - stay informed about current promotion...
Company description at publicis groupe, we are looking for a data engineer fluent in english to join publicis global delivery, the outstanding platform that we created to become a global interconnected network and provide offshore & nearshore solutions for our partners - sister companies´ business worldwide. we are a never sleeps machine of creation that continuously grows and mutates to become a more efficient and collaborative system. a cross-media transformation agent, based in argentina, colombia, costa rica and mexico, that provides centralized expertise of all publicis global services' capabilities to enable consistent and standardized delivery across media, production, commerce, content, data & technology. **job description**: **what you’ll do**: we are offering the amazing opportunity to take part of a global distributed team that has a knack for understanding data and telling the story of why it matters. **responsibilities** - participate in all aspects of the bi lifecycle, from requirements to data analysis, report analysis, and understanding of business processes. - translate business needs to technical specifications. - generate, format, interpret, and prepare reports, scorecards, and dashboards to support business owners and team objectives. - oversee dashboards creation that are interactive and responsive. - experienced with troubleshooting and optimizing dashboards and sql queries - can train users and help institutionalize data and dashboard governance practices - develop strong working relationships with functions across the organization to...
**key accountabilities/duties & responsibilities**: - assisting in the preparation of budget & forecast reports. - reviewing financial reports on a regular basis and monitoring operational issues, business flow and associate performance. - ensuring timely payments of statutory dues like, gst, professional tax, tds, provident fund, esi, property tax, government license. - responsible for preparing monthly mis statements, variance reports etc. - timely payment of foreign remittance for import of goods, travel agent commission and service bill payment. - managing activities related to accounts receivables, accounts payables - verification of agreements/contracts & po. - reconciliation of general ledger accounts, unit balances. - preparing of sop/process note for operations. **essential qualifications for the role are**: - preferred educational qualifications for the role is a chartered accountant qualification....
**descripción del empleo** **telemarketing agent - bilingüe** **¿eres un experto en ventas y persuasión? ¡Únete a nuestro equipo y genera ingresos formidables, desde cualquier lugar!** en **pronto income tax**, estamos buscando un **telemarketing agent bilingüe, remoto** que se encargue de **agendar citas estratégicas con clientes potenciales** y así impulsar el crecimiento de nuestro negocio. si sabes ingles y español, tienes habilidades de comunicación, te apasiona la venta consultiva y buscas un empleo **remoto con ingresos atractivos**, basado en tus resultados, esta es tu oportunidad. **¿qué harás?** - contactar y calificar clientes potenciales a través de llamadas, correos y redes sociales. - agendar citas estratégicas con dueños de negocios interesados en nuestros servicios contables y tributarios. - presentar nuestra propuesta de valor de manera clara y persuasiva. - hacer seguimiento y cerrar oportunidades para aumentar conversiones. **lo que buscamos en ti**: ✔ **experiência en telemarketing y/o ventas** (preferiblemente en servicios contables, financieros o b2b). ✔ **habilidades de comunicación y negociación** para generar interés y cerrar citas. ✔ **organización y disciplina** para gestionar tu tiempo y cumplir objetivos. ✔ **actitud proactiva y enfoque en resultados**. **compensación**: - **depende de ti!!! tus ingresos seran segun tus logros**_ **¿por qué unirte a pronto income tax?** - **trabajo 100% remoto** - genera ingresos desde cualquier lugar. - **altas comisiones y estabilidad** - gana más a medida que cierras más citas. - *...
**¡Únete a nuestro equipo como agente bilingüe!** **tipo de empleo**: tiempo completo (40 horas/semana) **horario**: lunes a viernes (fines de semana libres) **salario**: $2,850,000 al mes **idioma**: inglés (obligatorio) **modalidad**: presencial **ubicación**: bogotá, cundinamarca (complejo logístico san cayetano) **resumen de la vacante**: como agente bilingüe, serás fundamental en el apoyo administrativo a firmas de abogados y proveedores médicos en estados unidos. tus responsabilidades incluirán: - contestar llamadas en inglés de manera profesional. - manejo de calendarios y programación de citas. - organización y gestión de documentación. buscamos a alguien con un nível de inglés conversacional que demuestre una comunicación educada y profesional, tanto por teléfono como por correo electrónico. si te apasiona el servicio al cliente y la organización, ¡este es el lugar para ti! **sobre profesor x**: nuestra visión es convertirnos en la empresa de contratación de personal bilingüe más reconocida entre médicos y abogados en ee. uu., con el objetivo de emplear a 1,000 personas en colombia para 2026. nuestra misión es facilitar la conexión entre estos profesionales y el talentoso personal de colombia. **¿por qué elegir profesor x?** - un excelente ambiente laboral donde todos son amigables. - salario competitivo y un horario de trabajo equilibrado (¡fines de semana libres!). - oportunidad de mejorar tu inglés mientras trabajas. - valoramos a cada miembro del equipo y sus opiniones. - un entorno en crecimiento donde puedes ser parte de nuestra hist...
En bairesdev® llevamos 15 años liderando proyectos de tecnología para clientes como google, rolls-royce y las startups más innovadoras de silicon valley actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en bairesdev […] buscamos...
Company description at publicis groupe, we are looking for a digital media data analyst fluent in english to join publicis global delivery, the outstanding platform that we created to become a global interconnected network and provide offshore & nearshore solutions for our partners - sister companies´ business worldwide. we are a never sleeps machine of creation that continuously grows and mutates to become a more efficient and collaborative system. a cross-media transformation agent, based in argentina, colombia, costa rica and mexico, that provides centralized expertise of all publicis global services' capabilities to enable consistent and standardized delivery across media, production, commerce, content, data & technology. **job description**: manage the global finance reporting platform on power bi. this includes regular (monthly & quarterly) reporting of direct contribution for each of the brands and practices showing, at a market level: - revenue & growth - staff costs - client costs - direct contribution - work with global finance team to capture key learnings, trends and performance indicators. our aim is for global management to use the reporting to help drive improvement in business performance. **key responsibilities**: - manage the data collection and analysis of the brand and practice data, including: - develop and communicate the reporting timetable and liaise with markets to obtain timely submissions. - ensure market brand and practice submissions reconcile to detailed county p&ls.; - prepare a consolidation of all market submission and ind...
Company description at publicis groupe, we are looking for a** data analytics lead **fluent in english fluent in english to join our data analytics hub at publicis global delivery, our talent powerhouse, the global interconnected network that provide offshore & nearshore solutions for our partners - sister companies´ business worldwide. we are a never sleeps machine of creation that continuously grows and mutates to become a more efficient and collaborative system. a cross-media transformation agent, based in argentina, colombia, costa rica and mexico, that provides centralized expertise of all publicis global services' capabilities to enable consistent and standardized delivery across media, production, commerce, content, data & technology. **job description**: **what you’ll do**: we are offering the amazing opportunity to take part of a global distributed team that has a knack for understanding data and telling the story of why it matters. by joining our team you will provide support within the usiness stakeholders and technologists to produce enterprise scale data analytics solutions for our clients’ needs. this position will be focused on building and analyzing crm analytics dashboards to enable data-driven crm programs. you will function as part of a world class data analytics team to support experience optimization, data driven storytelling and digital insights. **qualifications**: non negotiable skills: - extensive experience with tableau, at least 2 years intensively using the tool (a must) - experience with other bi tools like qliksense, qlikview or...
Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the united states, and 287,885 locations in 95 countries. at viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. we are always seeking top talent - experienced individuals who embrace our core values of respect, innovation, integrity and impact. como practicante, seras miembro del equipo de onboarding y tendras a oportunidad de adquirir experiência practica en tu area de interes, ayudando asi al exito del equipo. **este vacante es para el cubrimiento de cuota sena, por contrato de aprendizaje** **responsabilidades**: **recibir y ordenar la documentación respectiva de los que serán agentes autorizados** - formas internas de viamericas - business license o permit de agencias - id, bill, autorización criminal background, entre otros. **cotejar información mediante las consultas respectivas** - credit report y página de estado (corp, llc) - dirección agencia y propietarios - pre-existencia en base de datos (viacentral) **asignar códigos en viacentral e ingresar información de agente** - creación de código - forma de pago y registro de información de agente - notificación otras áreas **unificar y completar carpeta con la documentación del agente** - formas completamente diligenciadas - consultas cotejadas y aprobadas - revisión final y firmas autorizadas **dar respuesta...
**about us** foundever is a global leader in the customer experience (cx) industry. with 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. our innovative cx solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. our core values are: - creativity: make it simple, lead the change. - commitment: aim for better, impact for the good. - connection: share experiences, grow together. **job summary** we are looking for a bilingual (spanish and english) representative to deliver world-class customer support and build customer satisfaction. main requirements - at least 18 years old - high school diploma - experience in customer service or call center is desirable - colombian citizenship or work permit - full time availability - intermediate to advance english skills - strong computer skills skill required communication skills: - excellent written & verbal communication skills (english) - ability to communicate effectively & clearly. - ability to read disclosures and financial terminology - communicates effectively in a positive and diplomatic manner. customer service skills: - excellent customer service skills (no cs is required). - ability to empathize with the customer. - ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs. problem-solving skills: - ability to analyze issues and f...
🌐 ¡estamos buscando agentes de servicio al cliente!🌐 📍 ubicación: murano - calle 40sur # 41-44, envigado 🕒 horario: disponibilidad completa de lunes a domingo, 24/7, con 2 días libres a elección de operaciones 💰 remuneración: $2.600.000 - base prestacional: $1'690.000 - auxilio extralegal fijo: $910.000 (no depende del rendimiento) - auxilio de transporte - bonificación por métricas y performance ¿quiénes somos? somos un equipo especializado en el manejo de solicitudes de remolque y asistencia en carretera para nuestros socios de servicio. como network solutions agent, jugarás un papel clave equilibrando las necesidades de nuestra empresa, proveedores, socios y clientes. 📢 responsabilidades: ✔ atender llamadas de proveedores de servicio de manera rápida, amigable y eficiente ✔ resolver dudas sobre trabajos y asistencia con la aplicación urgently ✔ gestionar problemas complejos escalándolos al equipo de red cuando sea necesario ✔ negociar tarifas adicionales y realizar investigaciones sobre solicitudes específicas ✔ desescalar clientes molestos mediante escucha empática y soluciones beneficiosas 🔍 ¿qué necesitas? ✅ inglés b2 ✅ 6 meses de experiencia en customer service ✅ actitud positiva y proactiva ✅ habilidades comunicativas y escritas ✅ disponibilidad 24/7 con turnos rotativos 🎯 ¿qué ofrecemos? ✨ 2 días libres a la semana ✨ capacitación totalmente paga ✨ remuneración competitiva, más recargos dominicales, nocturnos y auxilio de transporte ✨ oportunidades de crecimiento dentro de la empresa ✨ contrato indefinido y directo con nosotros 🚀 ¡Úne...
Customer service associate this offer applies just for feople who live in medellin. why tp? with a presence in more than 91 countries, we are the industry leader! great place to work has certified us as one of the best companies to work in the country and the world. we dont stop innovating, and we always go beyond.are you ready to work with the top team?responsabilitieswhat youll do as a customer service associate?respond to all customer inquiries.provide excellent customer service by being a good listenerwork with confidential customer information, while treating it sensitivelyaim to resolve issues on the first interaction by being proactive, patient, and understanding.requisitoswho are you?an empathetic, responsible, and proactive persona good listenersomeone who likes to help others and has an intermediate - advanced english level.enjoy: 42 hours a week2 days offsalary cop $2200.000performance bonusesgrowth opportunitiesexperience is not required.paid traininglong-term contract.career development programscoworkers fundvolunteering programs connect with other cultures and be part of the worlds largest interactions team.requerimientos - educación mínima: bachillerato / educación mediapalabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representantecustomer service associate this offer applies just for feople who live in medellin. why tp? with a presence in more than 91 countries, we are the industry leader! great place to work has certified us as one of the best companies to work in the country and the world. we dont stop inn...
¡te estamos buscando! quieres ser parte de nuestro equipo y empezar a formar tu carrera profesional? en solvo buscamos personas con tus habilidades. necesitamos personal bilingÜe 85%+ para trabajar como business development representative para una importante empresa en estados unidos. funciones -su rol será buscar nuevas oportunidades de negocios contactando y desarrollando relaciones con clientes potenciales.para tener éxito en esta función, debe tener experiencia previa en el desarrollo de clientes potenciales a partir de campañas de seguros de salud y el cumplimiento de las cuotas de ventas. -utilizará sus habilidades de comunicación para cultivar relaciones sólidas con los clientes, desde el primer contacto hasta que cierre el trato. también garantizará un correcto servicio postventa. -en última instancia, impulsará las ventas y contribuirá al crecimiento de nuestro negocio a largo plazo. 💰 estructura de comisiones: 💵 $1 por hora trabajada si se alcanza el kpi de tasa de cierre (70%). 💳 $1 por venta de membresías. 📈 promedio de comisiones: entre $230 y $260 al mes (descontando la carga prestacional de col). 🚀 spiff (booster): hasta $65 por semana ($260 al mes), sujeto a cambios y también descontando la carga prestacional. horarios: turnos de 8 horas domingo a domingo 2 dias off (se descansan fines de semana tambien, franja horaria de 8 am a 8 pm (no es que vayas a trabajar en ese horario, sino tus 8 horas estarán dentro den esa franja ¿qué te ofrecemos? - contrato a término indefinido capacitación completamente pago desde el día 01 del contrato remuner...
We are a digitally native technology services company where innovation, design and engineering meet scale. we use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. right now, we are looking for a **performance test engineer** to join our quality engineering studio. this studio provides a comprehensive suite of innovative and robust testing services that ensure high-quality products to meet the needs of demanding, technology-avid users. - you will get the chance to:_ - plan load & performance tests for low-complexity projects and participating in planning activities in medium-complexity projects. - develop test scripts. - design, deploy and install performance test environments. - perform code/script reviews to other team members. - gathering metrics for test execution, including: resource consumption and performance specific metrics (response time, throughput). - launch tests in non-distributed mode with any open source or commercial tool. - launch tests executions from the cloud. - what would help you succeed:_ - being a digital passionate. - build bridges & open doors. - enjoy solving problems. - being a strategic thinker. - expressing ideas in a simple way. - intermediate or upper english skills. - experience in jmeter (intermediate: [timers, listeners, assertions]), also knowledge in loadrunner, silk performer, gatling or similar. - intermediate knowledge in at least two of these tools: jmeter agent, new relic, appdynamics or similar. - intermediate knowledge in java or languages like ruby,...
**who you'll work with**: you will be based in one of our spanish latam offices as part of mckinsey digital, a team made of developers, engineers, agile coaches, designers and consultants who are always seeking to generate innovative impact in the world. you’ll typically work on projects across all industries and functions and will be fully integrated with the rest of our global firm. we bring best-in-class digital talents aligned with strategy and innovation. our teams are building new solutions, businesses, products and experiences. we are redefining entire industries. our office culture is casual, fun and social, with an emphasis on education and innovation. we have the freedom to try new ideas, experiment and are expected to be constantly learning and growing. there is also a strong emphasis on mentoring others in the group, enabling them to grow and learn. **what you'll do**: you'll solve the world's greatest problems with brilliant people who are driven by innovation and challenge. you'll help to accelerate industry 4.0 transformation across all kinds of industries, from fintech's to food companies. our developers are responsible for taking great ideas out of the paper and building real life transformation across all kinds of industries around the world. the squads operate in agile methodology and besides coding, our team has the responsibility to create and build lasting impact. this means you will shadow the client and help on their capability building. you'll get hands-on with the team's of the biggest companies in the world and help to build the new un...
En bairesdev® llevamos 15 años liderando proyectos de tecnología para clientes como google, rolls-royce y las startups más innovadoras de silicon valley. actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países. al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en bairesdev. call center recruiting agent en bairesdev buscamos agentes de reclutamiento de call center para unirse a nuestro equipo de reclutamiento y participar en diferentes proyectos conformados por equipos multiculturales distribuidos por todo el mundo. esta persona debe ser proactiva, orientada a los detalles y demostrar excelentes habilidades analíticas, así como trabajo en equipo y habilidades para realizar múltiples tareas. ¡esta es una excelente oportunidad para aquellos profesionales que buscan desarrollarse en una de las empresas de más rápido crecimiento en la industria! actividades principales: - apoyar el proceso de aprovisionamiento que implica la publicación de ofertas laborales en varias bolsas de trabajo, búsqueda de personal, uso de redes sociales, filtrado de currículums y contacto con candidatos. - proporcionar reclutamiento de ciclo completo que incluya abastecimiento, entrevistas, exámenes técnicos, presentación y cierre de candidatos. - realizar negociaciones con los can...
This quality assurance will work in partnership with our reservation team and our accounting team to ensure vendor payment prep. daily audit of: - manual bookings (gather proforma, qc, attach proforma/screenshot from tt, add confirmation) - traveltek (direct connect) bookings (verify net due, attach proforma/screenshot, overall qc) - unmapped travel tek bookings (errors) (troubleshoot, reach out to agent where needed) - work in partnership with the quality assurance coordinator to ensure work is done effectively - communicate internally with the reservation agent to verify that post-booking changes are valid. - communicate with our clients when necessary - own hotel communication for discrepancies on invoices (after training of course)...
**custumer service agent - weekends off (lunes a viernes) 40h** **tipo de empleo**: tiempo completo. 40 hrs/semana. **tipo de contrato**: término indefinido. **horario**: lunes a viernes. **modalidad**: presencial. **ubicación**: medellín, antioquía. **rango salarial**: $2'850.000 **resumen de vacante**: **sobre profesor x**: nuestra visión es convertirnos en la empresa de contratación de personal bilingüe más reconocida entre los médicos y abogados con sede en los estados unidos, empleando 1.000 personas en colombia para 2026. nuestra misión es ayudar doctores y abogados con sede en los estados unidos a contratar personal trabajador y motivado en colombia para aumentar la productividad expandiendo su fuerza laboral. nosotros proveemos personal calificado para las compañías americanas. les ayudamos a alcanzar sus objetivos empresariales proporcionándoles personal trabajador, motivado, disciplinado y bilingüe en colombia. **por qué profesor x**: contamos con un excelente ambiente laboral donde todos son amigables. ofrecemos un pago competitivo y un horario de trabajo de 40 horas por semana de lunes a viernes. tu inglés mejorará trabajando con nosotros, valoramos a nuestros colaboradores y sus opiniones, y estamos en constante crecimiento. tú puedes ser parte de este crecimiento y contribuir a que colombia sea reconocida por su mano de obra trabajadora y bilingüe. **objetivos de rendimiento**: - brindar apoyo a los usuarios en la comprensión y uso de la plataforma médica. - resolver dudas específicas y gestionar tickets relacionados con la plataforma. - re...
**company description** at contactpoint360, we think differently. we believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. we are one of the fastest-growing bpos in the world, and our secret is simple: it’s our people. we invest in our people and develop them into future leaders. did you know that 50% of contactpoint360’s leaders were promoted from within? our ceo’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our dna. join the #changemakers movement at contactpoint360, where your creativity and passion aren’t just welcomed they’re essential. **role description** - collabobate with hiring managers to understand staffing needs and requirements for open positions. - assist with the preparation and dissemination of interview materials, such as job descriptions, assessments, and interview guides. - coordinate and facilitate new hire onboarding activities, including paperwork completion, orientation sessions, and training schedules. - maintain accurate and up-to-date records in the applicant tracking system (ats) and other recruitment databases. - assist with recruitment-related projects and initiatives as assigned. - onsite position / monday to friday **qualifications**: - ...
History by mail was founded to provide others with the opportunity to learn directly _from_ history by holding a piece of history (replicas of actual documents), rather than learning _about _history from textbooks. history comes alive when you hold a replica of a letter in abraham lincoln's handwriting or a handwritten speech by george washington. in this role, you will be the primary point of contact for our valued subscribers, providing exceptional support and resolving technical issues related to their subscriptions and our website, as well as thinking strategically to solve the root cause of customer problems so they do not recur for future customers. **benefits** - competitive salary. - opportunity to work in a fast-paced and dynamic environment remotely. - opportunities for professional growth and development with the potential to be promoted to a strategic leadership position within the company. **responsibilities** - solve the root cause of systemic issues that customers are having so they do not recur. - resolve customer issues related to website functionality, account management, subscriptions, orders, and payments. - demonstrate a deep understanding of products, services, and internal processes. - manage the end-to-end order fulfillment process, ensuring accuracy and timeliness with a high attention to detail. ensure orders are processed correctly and on time. - effectively utilize various internal tools and systems, including shopify, recharge, rebuy, and gorgias crm, to manage customer interactions and resolve inquiries. - contribute to the devel...
Coordinate the fiu team and support to compliance officer in the business case according to the capacity of the compliance team in ria colombia. - collaborate with the senior management in the overall administration of these activities for the company. - liaise with local regulators central bank, the financial intelligence units and other relevant authorities in order to meet the company's regulatory obligations. - support the design and implementation of an effective compliance risk assessment program in order to identify the risks associated within the regulatory environment, the products and services offered, geographical locations of operation and the delivery channels used. - due diligence tasks for existing correspondents on boarded, process and ongoing kyc updates. - correspondent visitation tasks. - participate in training and awareness programs for ria colombia personnel to ensure understanding and compliance with international regulations and standards regarding mlft. train the fiu team on risk trends, warning signs and expected client activity. - agent's activity oversite, ensuring that transactions carried out at our agent locations comply with internal aml policies. - transaction monitoring functions and reporting tasks and any other regulatory requirements. - perform in-depth analysis of transactions using excel pivot tables to detect unusual/suspicious activity. - report to compliance officer on the main indicators of fiu through dashboards in power bi and another tools. - work with different departments to coordinate all reportorial and other requ...
Full potential solutions (fps) is a new performance based outsourcing firm headquartered in boston, ma with operations in kansas city, mo; metro manila, philippines and chennai, india that puts culture and employees first. we employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. we invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! fps offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. we are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. our mission is to create an environment where our people thrive! our core values: - integrity - do what’s right for everyone: clients, shareholders, partners & colleagues, team is more important than self, and create an atmosphere of mutual respect - excellence - deliver exceptional client results, reward and recognize performance, and relentless pursuit of improvement - accountability - act like an owner, take pride in our work, measure results (your own and our clients), be passionate - grace - respect and appreciate differences, care for one another, humility, make work personal our mission: to create conditions within which people can thrive! at fps, we put our people fir...
Hosco what will be your mission? as a reservations staff, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction. what will you do? encourage upselling and meeting set revenue targets each month. be ...
Vertiv bogota, d. c. capital district, colombia performance marketing traffic agent vertiv bogota, d. c. capital district, colombia 23 hours ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct me...
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