Senior customer adoption manager as a customer adoption manager at tipalti, you will mainly focus on driving customer adoption of tipalti. you will ensure customers are gaining value from tipalti’s product from day one and scaling adoption at the req...
Virtual card payment processing specialist the payment processing specialist is part of a growing global team focused on increasing revenue by onboarding suppliers to accept and receive virtual card payments. this role includes outreach to vendors vi...
On behalf of tipalti , sd solutions is looking for a talented sales development representative (outbound) to step onto a fintech unicorn rocketship! the successful candidate will be extremely driven, energetic, and passionate about ensuring the qualification and generation of new opportunities that will drive the company’s high growth numbers. they should have a passion for sales and a desire to want to grow and develop as a salesperson. responsibilities: lead generation through outbound account targeting, lead development, cold calling and multi-touch activity as well as following up on inbound marketing-generated leads. meet monthly and quarterly leads and new meeting objectives. eager to learn and continually develop oneself. embrace, adapt and contribute to an ever-changing environment. demonstrate accountability and ownership of personal success. work collaboratively with broader sales org to drive pipeline growth across sales teams. demonstrate clear understanding of tipalti’s product and service value propositions. understand in full, the prospecting processes and larger sales process of the sales organization. show progression and desire to excel in the sdr role as well as interest and effort to gain knowledge and needed skills in larger sales org and parallel functions. career progression is supported and expected at tipalti. meet the agreed upon expectations of metrics; activity (calls and emails) as well as aligning to marketing initiatives needing outreach. requirements: bachelor’s degree or equivalent required. working knowledge of sfdc. 1+ years inside sales s...
We are excited to announce an opportunity for a passionate and analytical revenue operations analyst to join tipalti’s dynamic revenue operations team. in this essential role, you will be instrumental in refining our revenue processes, ensuring the integrity of our data, and providing valuable insights that support strategic decision-making. this will contribute significantly to our company’s growth and success. your role will encompass a variety of essential tasks, including month-end close responsibilities, revenue recognition compliance, process improvement and automation, cross-functional collaboration, and conducting ad hoc analyses. tipalti is one of the world’s fastest-growing fintech companies. we free finance professionals to lead by modernizing the entire payables operation. we are a well-funded, late-stage start-up backed by high-profile investors. our 2021 series f funding round raised $270 million, valuing us at over $8.3 billion. with total funding of just over $550 million, and with more than 3000 global customers, tipalti is one of the most valuable private fintech companies in the world. at tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. tipaltians are passionate about the work they do, and keen to get the job done. tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. our culture ensures everyone checks their egos at the door and stands ready to reach for success together. in this role, y...
On behalf of tipalti , sd solutions is looking for a talented site reliability engineer (sre) in our dynamic site reliability engineering team. you will play a crucial role in enhancing our systems and services' reliability, performance, and scalability. you’ll accomplish this by being part of in-depth root cause analysis processes and owning and developing systems for the company’s observability capabilities. you will be a part of a global “commando” team of highly skilled sres, driving best practices and innovations for optimal system operations, while protecting critical companies’ systems in real time. responsibilities: drive incident response and post-mortem processes, fostering a culture of continuous improvement. design, build, and improve bespoke services to make maintaining production services easier and safer. own reliability-focused practices such as slos design and implementation, failure analysis, load and capacity planning, service reviews, architecture designs, incident postmortems, and others. participate in the on-call rotation, providing expertise and support during critical system incidents and ensuring timely resolution. be a point of contact for production application issues, working closely with engineering leadership, including directors, cto, and peers. requirements: knowledgeable about software engineering programming with .net, nodejs, or other object-oriented languages basic understanding of microservice architecture and application design experience solid debugging and troubleshooting skills good oral and written communication skills advantages: ...
On behalf of tipalti , sd solutions is looking for a talented customer experience manager to step onto a fintech unicorn rocketship! a customer experience manager (cxm) is a role that bridges the gap between a company's technical team and its clients. cxms typically work in the technology or software industry and are responsible for providing personalized support, guidance, and technical expertise to clients. their primary goal is to ensure that clients' technical needs are met and that they receive maximum value from the products or services they've purchased. responsibilities: client relationship management: cxms establish and maintain strong relationships with clients. they serve as the main point of contact for technical matters and act as a liaison between clients and the internal teams. technical expertise: cxms possess in-depth knowledge of the company's products, services, and technologies. they understand the technical aspects of the offerings and can effectively communicate and troubleshoot technical issues. needs assessment: cxms work closely with clients to understand their unique technical requirements and business goals. based on this understanding, they provide recommendations and solutions that align with the client's needs. customization and integration: depending on the client's needs, cxms may assist in customizing and integrating the company's products or services into the client's existing systems and workflows. issue resolution: when technical issues arise, cxms provide timely and effective troubleshooting support. they collaborate with internal teams ...
On behalf of tipalti , sd solutions is looking for a motivated and eager-to-learn junior web developer (wordpress) to join our growing web development team. this is an excellent opportunity for someone passionate about web development, open to mentorship, and ready to contribute to real-world projects in a wordpress multisite environment. you will work closely with our frontend lead, who will guide and mentor you as you take on hands-on development tasks. your contributions will enhance our website’s performance, user experience, and functionality. as you grow in this role, you’ll gain exposure to front and backend development, work with modern web technologies, and collaborate with a team that values innovation, efficiency, and high-quality code. if you’re excited about problem-solving, learning new skills, and working in a fast-paced, collaborative environment, this role is a great stepping stone to advance your career in web development. responsibilities: develop and maintain our wordpress multisite environment, ensuring smooth functionality and performance. implement ui components and style adjustments based on design specifications. handle routine bug fixes, code optimizations, and small feature updates. work with graphql and rest apis to efficiently fetch and display data. collaborate with designers, a/b testing analysts, and seo marketers to implement new features and improvements. test and troubleshoot across different browsers and devices to ensure compatibility and responsiveness. participate in code reviews, learning sessions, and team discussions to foster conti...
On behalf of tipalti , sd solutions is looking for a talented revenue operations analyst to step onto a fintech unicorn rocketship! sd solutions is a staffing company operating globally. contact us to get more details about the benefits we offer. in this essential role, you will be instrumental in refining our revenue processes, ensuring the integrity of our data, and providing valuable insights that support strategic decision-making. this will contribute significantly to our company’s growth and success. your role will encompass a variety of essential tasks, including month-end close responsibilities, revenue recognition compliance, process improvement and automation, cross-functional collaboration, and conducting ad hoc analyses. responsibilities: month-end close: conduct monthly general ledger (gl) accounting close procedures, which include, but are not limited to, preparing journal entries and performing reconciliations. revenue recognition compliance: ensure revenue is recognized precisely and in accordance with accounting standards. tasks include, but are not limited to, reviewing and analyzing customer contracts, monitoring and analyzing revenue trends, and preparing revenue reports for monthly fluctuation meetings with executive management. process improvement & automation: identify opportunities to enhance our revenue and billing operations, improve system efficiency, and automate repetitive tasks, making our processes smoother and more effective. cross-functional collaboration: partner with sales, finance, legal, product, and other departments to ensure smooth rev...
On behalf of tipalti , sd solutions is looking for a talented virtual card supplier specialist to step onto a fintech unicorn rocketship! the virtual card supplier specialist is part of a growing team focused on increasing revenue by onboarding suppliers to accept and receive virtual card payments. this role includes outreach to vendors via phone and email to gather information about payment capabilities and document clear instructions for payment processing. the specialist will manage vendor data in a crm, track vendor communications, and ensure suppliers are successfully enabled to accept virtual card payments. additionally, the specialist will deliver virtual credit card payments to enabled suppliers accurately and in a timely manner. responsibilities: supplier enablement research, qualify and enroll our customers’ suppliers in tipalti’s virtual card payment program and supplier network through outbound calling. educate the supplier on the value of accepting virtual cards. identify and overcome objections through active listening, and effective and professional communication. guide the supplier through the enrollment process while providing an outstanding customer experience. efficiently and accurately gather all required data from the supplier to finalize the enrollment process, while demonstrating a strong attention to detail. meticulously document responses so that tipalti can process payment transactions appropriately on behalf of our clients. gather all of the payment instructions, required information, and delivery method (web portal, ivr, etc.) to execute payments...
On behalf of tipalti , sd solutions is looking for a talented technical support engineer to step onto a fintech unicorn rocketship! as a technical support engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience. responsibilities: take full ownership of technical issues escalated by the onboarding managers, customer support and customer success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication. lead internal escalations with engineering and product teams to ensure a timely response and appropriate actions to mitigate customer impact. provide expert technical support on accounts payable (ap), procurement, and expenses-related issues, working closely with internal operational teams to ensure seamless customer resolution. diagnose and troubleshoot erp-related technical issues, including integrations with other systems, driving robust resolutions. work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation. identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability. mai...
On behalf of tipalti , sd solutions is looking for a talented associate marketing manager to join our team. this role requires excellent communication skills and a strong process-oriented mindset. reporting to the vp of marketing, the associate marketing manager will support our marketing efforts to ensure effective implementation and execution. responsibilities: coordinate logistics and execution for marketing events, swag/gift distribution, etc. execute and support customer marketing processes by maintaining marketing assets such as logos, case studies, and facilitating customer interactions (e.g., interview scheduling and follow-ups). regularly update and maintain marketing content by coordinating with relevant individuals to ensure accuracy and currency. manage the intake process for requests from the sales and marketing teams, setting up a structured execution process. engage regularly with customers and partners via email and slack. support the customer slack community in cooperation with customer marketing. oversee minor updates to website landing pages in collaboration with team members. collaborate cross-functionally with others in marketing and sales. requirements: bachelor’s degree in marketing, business administration, or a related field. 2+ years of experience in marketing or project management. a keen eye for detail and a structured approach to tasks. excellent written and verbal communication skills. effective teamwork abilities. proven ability to manage and document processes efficiently. proficiency with office tools, microsoft office suite or google worksp...
On behalf of tipalti , sd solutions is looking for a talented systems administrator to step onto a fintech unicorn rocketship! we are seeking a systems administrator who will play a critical role in enhancing efficiency across all operations teams by optimizing, integrating, and automating key software and tools. this role will drive strategic improvements by identifying automation opportunities, streamlining workflows, and ensuring seamless system functionality. the ideal candidate is a proactive problem solver with a strong technical background, a passion for automation, and a keen ability to support business-critical operations. this position reports to the director of customer growth and insights and will work closely with support, engineering support, onboarding, customer success, payment operations, and compliance teams to drive operational excellence. responsibilities: tool administration & optimization manage, configure, and maintain internal tools and software systems ( zendesk, jira, churnzero/gainsight, etc. ) across operations to ensure efficiency, reliability, and scalability. identify and eliminate redundant tools and processes to optimize system usage. define, document, and manage data flows between key operational tools. integration & automation lead automation initiatives using uipath, workato, zapier, or similar tools to eliminate manual tasks and improve process efficiency. identify opportunities for system integrations to streamline workflows across teams. experience with python, apis . familiarity with javascript, c, sql . partner with cross-functional ...
On behalf of tipalti , sd solutions is looking for a talented associate customer onboarding manager to step onto a fintech unicorn rocketship! sd solutions is a staffing partner operating globally. contact us to get more details about the benefits we offer. as a associate customer onboarding manager, you will be leading implementation projects with customers of tipalti’s rapidly growing saas-based accounts payable automation solution and global payments solution. the ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of tipalti’s saas products. responsibilities: lead the implementation of tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers. deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with tipalti. guide customers through the technical integration process, providing expert problem-solving assistance. oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations. contribute to the internal knowledge base, capturing lessons learned and empowering colleagues. requirements: bachelor's degree in a relevant field or equivalent practical experience. 2+ years of implementation, project management, consulting, or customer success experience with saas applications. excellent project management, communication, and problem-solving skills. ability to work in a fast-paced, deadline-driven start-up environment. ...
On behalf of tipalti , sd solutions is looking for a talented customer onboarding director, americas customer onboarding and colombia site lead to step onto a fintech unicorn rocketship! sd solutions is a staffing company operating globally. contact us to get more details about the benefits we offer. as the director of customer onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals. key responsibilities include driving customer adoption, minimizing time to go live, and improving implementation quality. you will recruit and manage onboarding managers, oversee direct reports, conduct performance reviews, and track team objectives. additionally, you will serve as the site leader for the colombia office, pivotal in fostering a positive and inclusive workplace culture that promotes teamwork, respect, and open communication among all departments. responsibilities: leadership and team management: lead, mentor, and develop a high-performing customer onboarding team. foster a culture of excellence, collaboration, and continuous improvement. set clear performance expectations and provide regular feedback and coaching to the team. customer project delivery: oversee the successful delivery of customer projects, ensuring they are completed successfully and efficiently. develop and implement best practices, methodologies, and tools to enhance project delivery and customer satisfaction. act as an escalation point for project-related issues and work to resolve them promptly. capacity planning: develop an...
On behalf of tipalti , sd solutions is looking for a talented senior customer adoption manager to step onto a fintech unicorn rocketship! as a customer adoption manager at tipalti, you will mainly focus on driving customer adoption of tipalti. you will ensure customers are gaining value from tipalti’s product from day one and scaling adoption at the required and expected pace. this is accomplished by working closely with customers to support their payee onboarding process via product training, consulting on best practices, and managing customers during the adoption stage. responsibilities: offering world-class service to our customers. gather complex requirements and work with a team to design and deliver a consultative solution/adoption plan to optimize client usage. work closely with sales, finance, solutions consultants, onboarding, support, product, and customer success to proactively collect, receive, share, and act on feedback to drive collaboration and adoption. analyze data, identify business performance improvement opportunities, and effectively communicate findings. build successful working relationships with customers. build and deliver value-driven customer presentations. identify key revenue levers and cost drivers to core business processes, seek solutions to reduce onboarding timeline, increase revenue, and improve profitability. requirements: 5+ years of experience in customer success, project management, or account management roles, preferably in the saas space. expertise in building client relationships, managing risks, engaging stakeholders, onboarding an...
On behalf of tipalti , sd solutions is looking for a talented virtual card payment processing specialist to step onto a fintech unicorn rocketship! the payment processing specialist is part of a growing global team focused on increasing revenue by onboarding suppliers to accept and receive virtual card payments. this role includes outreach to vendors via phone and email to gather information about payment capabilities and document clear instructions for payment processing. the specialist will track vendor communications and ensure suppliers are successfully enabled to accept virtual card payments. additionally, the specialist will deliver virtual credit card payments to enabled suppliers accurately and in a timely manner. responsibilities: contact suppliers/vendors via phone to process payments directly or through websites. generate and send payment emails to suppliers. ensure payments are authorized and posted promptly. manage payment escalations. post all payments accurately and within slas. maintain thorough and accurate files and documentation. collaborate with suppliers to ensure accurate payment processing details. requirements: excellent written and verbal english communication skills. reliable and punctual with a strong work ethic. strong attention to detail and ability to manage multiple tasks efficiently. good communication skills and ability to interact professionally. ability to work in a fast-paced, deadline-driven environment. high standards of integrity. experience working with excel and ticketing systems (zendesk). experience with payment systems and/or work...
On behalf of tipalti , sd solutions is looking for a talented enablement & training manager to step onto a fintech unicorn rocketship! are you passionate about enabling teams through impactful training and coaching? do you excel at supporting customer-facing teams, helping them achieve their full potential and success? if so, we’d love for you to join our education and enablement team to lead our medellin office's learning and development efforts. responsibilities: partner with leaders and other stakeholders locally and across offices to understand each team's primary job functions, goals, and objectives and execute enablement strategies to achieve the desired outcomes. build professional and technical skills and knowledge through various enablement techniques and programs. design, develop, and publish training in multiple formats, including instructor-led, e-learning, participant and facilitator guides, reference materials, slideware, and video demonstrations. deliver live training sessions to onboard new hires and enable, uplevel, and upskill current employees. incorporate processes, procedures, and systems into training curricula to ensure the knowledge and skills being taught can be applied on the job. stay abreast of changes to processes and procedures and update training and documentation accordingly. assess role-specific skills and knowledge to identify areas of improvement. establish key performance indicators (kpis) to measure the effectiveness of new and existing enablement programs, providing insights and reports to leadership on progress. develop reporting in al...
As the director of customer onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals. key responsibilities include driving customer adoption, minimizing time to go live, and improving implementation quality. you will recruit and manage onboarding managers, oversee direct reports, conduct performance reviews, and track team objectives. additionally, you will serve as the site leader for the colombia office. as a site leader, you will be pivotal in fostering a positive and inclusive workplace culture that promotes teamwork, respect, and open communication among all departments. in this role, you will be responsible for: leadership and team management: lead, mentor, and develop a high-performing customer onboarding team. foster a culture of excellence, collaboration, and continuous improvement. set clear performance expectations and provide regular feedback and coaching to the team. customer project delivery: oversee the successful delivery of customer projects, ensuring they are completed successfully and efficiently. develop and implement best practices, methodologies, and tools to enhance project delivery and customer satisfaction. act as an escalation point for project-related issues and work to resolve them promptly. capacity planning: develop and implement capacity planning processes to ensure the team can meet current and future demand. monitor resource utilization and adjust staffing levels to optimize efficiency and effectiveness. collaborate with other departments to forecast and plan...
Hr project manager as the hr project manager, you will play a crucial role in designing, implementing, and managing the people program at tipalti. this position requires a dynamic individual with a strong background in analytics, exceptional organizational skills, the ability to work with extensive ambiguity, rapidly respond and execute a diverse range of requests, and effectively partner with cross-functional teams. the people program manager will contribute to the development and execution of people initiatives that align with tipalti’s goals. this position is an individual contributor and reports to tipalti’s chief people officer. why join tipalti? tipalti is one of the world’s fastest-growing fintech companies. we free finance professionals to lead by modernizing the entire payables operation. we are a well-funded, late-stage start-up backed by high-profile investors. our 2021 series f funding round raised $270 million, valuing us at over $8.3 billion. with total funding of just over $550 million, and with more than 3000 global customers, tipalti is one of the most valuable private fintech companies in the world. at tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. tipaltians are passionate about the work they do, and keen to get the job done. tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. our culture ensures everyone checks their egos at the door and stands ready to reach for success together. fo...
Systems administrator: tools management we are seeking a systems administrator who will play a critical role in enhancing efficiency across all operations teams by optimizing, integrating, and automating key software and tools. this role will drive strategic improvements by identifying automation opportunities, streamlining workflows, and ensuring seamless system functionality. the ideal candidate is a proactive problem solver with a strong technical background, a passion for automation, and a keen ability to support business-critical operations. this position reports to the director of customer growth and insights and will work closely with support, engineering support, onboarding, customer success, payment operations, and compliance teams to drive operational excellence. why join tipalti? tipalti is one of the world’s fastest-growing fintech companies. we free finance professionals to lead by modernizing the entire payables operation. we are a well-funded, late-stage start-up backed by high-profile investors. our 2021 series f funding round raised $270 million, valuing us at over $8.3 billion. with total funding of just over $550 million, and with more than 3000 global customers, tipalti is one of the most valuable private fintech companies in the world. at tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. tipaltians are passionate about the work they do, and keen to get the job done. tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individual...
We are seeking a talented customer experience manager (cxm) to step into a fintech unicorn rocketship! a customer experience manager (cxm) is a role that bridges the gap between a company's technical team and its clients. cxms typically work in the technology or software industry and are responsible for providing personalized support, guidance, and technical expertise to clients. their primary goal is to ensure that clients' technical needs are met and that they receive maximum value from the products or services they've purchased. tipalti is one of the world’s fastest-growing fintech companies. we free finance professionals to lead by modernizing the entire payables operation. we are a well-funded, late-stage start-up backed by high-profile investors. our 2021 series f funding round raised $270 million, valuing us at over $8.3 billion. with total funding of just over $550 million, and with more than 3000 global customers, tipalti is one of the most valuable private fintech companies in the world. at tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. tipaltians are passionate about the work they do, and keen to get the job done. tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. our culture ensures everyone checks their egos at the door and stands ready to reach for success together. founded in israel in 2010, tipalti is a global business headquartered in the san francisco bay area (foster city) with off...
We are searching for a b2b virtual card supplier enrollment campaign senior manager to play a key role in driving revenue by helping our existing clients and prospects optimize their adoption of virtual cards within their b2b invoice-to-pay processes. the ideal candidate will have a successful track record in implementation or account management in the mid-market b2b payments, commercial card and virtual card segment. this client-facing role will drive client adoption and increase revenue through effective client engagement and supplier enablement strategies, as well as close cross-functional collaboration. reporting to the vp of pay by card, this highly visible and strategically important role is a great opportunity to have a direct impact at a fast-growing and industry leading fintech company. tipalti is one of the world’s fastest-growing fintech companies. we free finance professionals to lead by modernizing the entire payables operation. we are a well-funded, late-stage start-up backed by high-profile investors. our 2021 series f funding round raised $270 million, valuing us at over $8.3 billion. with total funding of just over $550 million, and with more than 3000 global customers, tipalti is one of the most valuable private fintech companies in the world. at tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. tipaltians are passionate about the work they do, and keen to get the job done. tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse indiv...
Tipalti is one of the world’s fastest-growing fintech companies. we free finance professionals to lead by modernizing the entire payables operation. we are a well-funded, late-stage start-up backed by high-profile investors. our 2021 series f funding round raised $270 million, valuing us at over $8.3 billion. with total funding of just over $550 million, and with more than 3000 global customers, tipalti is one of the most valuable private fintech companies in the world. at tipalti, we pride ourselves on our collaborative culture, the quality of our product, and the capabilities of our people. tipaltians are passionate about the work they do and keen to get the job done. tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. our culture ensures everyone checks their egos at the door and stands ready to reach for success together. founded in israel in 2010, tipalti is a global business headquartered in the san francisco bay area (foster city) with offices in tel aviv, plano, toronto, vancouver, london, amsterdam, and tbilisi. in this role, you will be responsible for: leading integration projects for customers using erp solutions, ensuring smooth and efficient configuration, testing, and deployment. collaborating with internal teams to understand business requirements, address integration challenges, and provide technical support throughout the project lifecycle. configuring and testing erp systems (e.g., netsuite, intacct, quickbooks) to meet customer specifications and ensure se...
Sales development representatives the successful candidate will be extremely driven, energetic, and passionate about ensuring the qualification and generation of new opportunities that will drive the company’s high growth numbers. they should have a ...
Manager of sales development representatives (sdr) tipalti is seeking an experienced and dynamic manager of sales development representatives (sdr) to join our growing team in toronto. the ideal candidate will play a critical role in leading, coachin...
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