Sutherland bogota, d. c. capital district, colombia workforce management senior analyst sutherland bogota, d. c. capital district, colombia 3 hours ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. co...
Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique ...
Sutherland está buscando a una persona organizada y orientada a objetivos para unirse a nuestro equipo como practicante de experiencia del empleado. somos un grupo de personas motivadas y solidarias. si estás buscando desarrollar una carrera gratificante y confías en que tienes las habilidades y la experiencia para ayudarnos a tener éxito, ¡queremos trabajar contigo! el pasante apoyará al equipo de experiencia de nuevos empleados en todas las actividades del departamento incluyendo • apoyar los pulse checks, actividades de las clases para verificar experiencia en las 3 etapas de un nuevo empleado • apoyo en actividades de graduacion de clases, recepciones y ayuda en la logistica • hacer reportes mensuales de las actividades realizadas • participacion en actividades dinamicas enfocadas en el bienestar • brainstorming ideas para eventos e iniciativas del departamento • cubrimiento de la experiencia en los primeros 90 dias de un empleado recien ingresado lo que buscamos • estudiante de administracion de empresas, ingenieria industrial o carreras relacionadas • proactividad, organizacion, entusiasta y actitud colaborativa • manejo del paquete office • excel intermedio • comunicacion asertivael equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. añade las que te faltan a tu perfil para atraer su atención. educación mínima: universidad / carrera profesional años de experiencia...
¿estás buscando impulsar tu carrera? en sutherland, una mutinacional líder en el sector de bpo, tenemos una oportunidad increíble para ti en la industria bancaria. Únete a nuestro equipo y brinda soporte a clientes de todo el mundo, ayudándolos a solucionar sus dudas y necesidades. ¿qué estamos buscando? - nivel avanzado de inglés (b2) - disponibilidad de tiempo completo (42horas semanales) como parte de nuestro equipo disfruta de: - $2.1500.000 de salario básico - $600.000 de bono por rendimiento - entrenamiento 100% pago - contrato directo con sutherland a término indefinido - oportunidades de crecimiento - increíble ambiente laboral aplica ahora y comparte con tu familia y amigos esta oportunidad...
Descripción de la empresa about sutherland artificial intelligence, automation, cloud engineering, advanced analytics — these are our core expertise and key factors of success for business leaders. we collaborate with iconic brands worldwide, offering market-leading technology and business process excellence. we have created over 200 inventions patented across ai and other critical technologies. our advanced products and platforms drive digital transformation, optimize business operations, reinvent experiences, and pioneer new solutions, all delivered through a seamless “as a service” model. we provide businesses with new keys to success, tailored to their unique dna by combining human expertise and artificial intelligence. this digital chemistry unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. descripción del empleo associate managers in this role will: keep management updated: relay vital information through timely and accurate reports. impact the bottom line: develop effective strategies based on data analysis and keen observations. define sutherland’s reputation: oversee performance and service quality, ensure customer satisfaction, and provide coaching and feedback to csrs. strengthen relationships: communicate effectively with clients and team members, understand needs, resolve issues, and meet expectations. take the lead: monitor work queues/emails, report outages, perform root cause analysis, drive kpi improvements, meet sla and client satisfaction goals, and part...
**company description** we are **sutherland** — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. **nice**employees are highly motivated, self-starters who thrive on achieving success after success for our customers. nice’s products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance. to be effective with nice’s customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. we pride ourselves on our professionalism, integrity, and ability to deliver real value to our customers. this is an exciting opportunity to play an important role in a very successful software company in a rapidly growing market. the **mos pse**performs a wide range of duties including some or all the following: - ** p...
Software integration engineer - sql & linux sutherland is seeking an attentive and goal-oriented person to join us as a software engineer for the nice systems program who can translate the underlying technical details of customer requirements to the functional level with the help of his technical expertise and proprietary products available at nice actimize. his expertise will be preferable of an excellent understanding of the java 8/11 language, will be able to administer jvm (tomcat, jboss, websphere, among others), will have sufficient knowledge to administer at basic level oracle/sql-server database engines in linux or windows server environments, will also be able to write and read sql with performance-scope. job description determines technical feasibility by evaluating requirements and analysis as well as proposed solutions. prepares and installs solutions by determining and designing system specifications, standards, and programming. enhances existing solutions to match client requirements by configuring and customizing software using actimize software, sql, and other technologies. tests and approves software solutions, configurations, and customizations. provides information by collecting, analyzing, and summarizing development and service issues. utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process. collaborates and adds value through participation in peer code reviews, providing comments and suggestions. provides reliable solutions to a variety of problems using sound prob...
Company description sutherland is seeking an attentive and goal-oriented professional to join us as a technical project manager for client launches. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have strong infrastructure project management skills and the client launch experience to help us succeed, we want to work with you! job description key responsibilities & desired skills oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services the necessary organization, facilitation and leadership attributes to successfully satisfy customer and sutherland-generated requirements familiarity with managing procurement and tools such as ariba use of project management and collaboration solutions such as smartsheet (or equivalent), a working knowledge of sharepoint & webex skilled in networking (vpn/connectivity/access control), ivr, telecom, dialer, recording technologies (vendors & products) prior experience in the bpo infrastructure and/or technology operations preferred knowledge of avaya and genesys as well as omnichannel technology platforms is a must experience with oci, azure, coral active, cisco ucce, google cloud, and gke or similar technologies would be an asset project management responsibilities: oversee all communications throughout each project manage it, telecom, and development resources to completing voice and data-based requirements document and execute upon specific requirements associated with new produ...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is seeking an attentive and goal-oriented person to join us as a software engineer for the nice systems program who can translate the underlying technical details of customer requirements to the functional level with the help of his technical expertise and proprietary products available at nice actimize. responsibilities: the software engineer performs a wide range of duties including some or all the following: work as a member of the agile team to enhance & improve software. communicate with clients on the enhancement requirement analysis and work accordingly on the enhancement development. provide technical leadership across the development teams in your functional area. be hands-on & provide in-depth technical understanding of cloud software architecture. be accountable for d...
Company description: are you ready to make an impact? sutherland is seeking a reliable and detail-oriented person to join our dynamic team and play a key role in supporting hrss operations across the latam region, with a focus on mexico and colombia. as a global hr shared services sr specialist, you will be at the forefront of overseeing assigned tickets and ensuring compliance with local regulations while making a direct impact on our business success. if you are a detail-oriented, proactive professional with a passion for hr processes and commitment to excellence, we want you on our team! job description: global hr shared services sr specialist is responsible for leading and supporting strategic initiatives that drive operational excellence across the hr shared services team. this role collaborates with digitization, process improvement, and the implementation of robotic process automation (rpa) to enhance efficiency and service delivery. the position also ensures compliance through regular audits and supports the resolution system transactions and employee lifecycle queries. key responsibilities: collaborate withprojects aimed at enhancing ghrs processes through digitization, automation (rpa), and continuous improvement initiatives. process ghrs ticketsincluding but not limited to pay rate changes, employee transfers, promotions, bulk data uploads, among others. identify opportunities to streamline operations and improve service delivery metrics across the global hr shared services function. conduct regular audits to ensure team adherence to internal policies, procedures...
Sutherland is seeking a bilingual senior software engineer with +5 years of experience in sql databases and scripting, java and linux command-line expertise. qualifications: - experience of +5 years in sql, java, support and integrations of software solutions. - b2 or higher english communications skills linux/unix: shell scripting, performance tuning, and troubleshooting programming: pl/sql, python, java, and web technologies (html, css, xml, etc.) databases: oracle, postgresql, advanced sql, and data optimization cloud (aws): ec2, s3, rds, terraform, cli/sdks, and deployment bi tools: microstrategy, tableau apis: rest, postman, http protocols data & etl: amazon rds, etl processes problem solving: end-to-end troubleshooting across systems and applications soft skills: strong communication, organization, and multitasking this is a hybrid position in bogota, colombia.-requerimientos- educación mínima: universidad / carrera profesional 5 años de experiencia idiomas: inglés conocimientos: linux, sql server, java palabras clave: db, bd, sql, db2, firebird, informix, interbase, oracle, postgresql, sqlserver, senior, sr, ingeniero, engineers, ingeniera, ing, engineer #j-18808-ljbffr...
Company description about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description managers in this role get to: strengthen relationships: establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. impact the bottom line: produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. improve the company: make recommendations to enhance processes and boost ease and efficiency. define sutherland’s reputation: oversee ...
Company description sutherland is seeking an attentive and goal-oriented person to join us as a mcr engineer. professional service engineer (pse) works as a member of the delivery team for product remote implementation, configuration, and integration of the nice platform. provides expertise and technical contribution in technical aspects of the project. the pse will work with the project team from the sales to services transition through the closure of the project. job description the mcr engineer has the following duties: installation and integration of nice software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs. work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center. ensure that all components of the technical architecture are properly integrated and implemented. communicate and reconcile any design flaws found during the delivery of nice solutions. assist customers and their vendors with configuration requirements for all nice integration points in their environment. provide technical expertise of the entire nice product suite, implementation methodology, and/or related technology. conduct systems testing for performance and reliability. report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate. provide basic application overview, technical support, and technical quality ...
Company description: sutherland is a global leader in driving business and digital transformation. over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. job description: the main job of an associate manager quality is to manage productivity of qas and aid in their effectiveness. he/she must keep the qa’s motivated and working as a team, making sure each member understands company policies and guidelines. associate managers should possess strong organizational qualities and confidence, with sound communication and customer service skills. they should exhibit courtesy, patience and have a professional attitude when interacting with the qas as well as customers. associate managers need to display a strong work ethic, positive attitude and decent leadership skills while working as associates themselves. associate managers are required to provide detailed analysis of the program’s customer experience performance and opportunities through gathered input from evaluations, scrubs and focus groups. qualifications: qualifications . bachelor’s degree in business operations / statistics or the relevant experience . 6 years in the bpo/bpt industry . min 3 years in a people management role in a busy and task-oriented environment. . lean six sigma/ci methodologies training preferred . proficiency in ms office (word, excel & powerpoint) technical / professional skill set required · good knowledge of quality metrics, their measurements and thresholds / targets · knowledge and clear understand...
Company description artificial intelligence, automation, cloud engineering, advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, providing a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical operations, reinvent experiences, and pioneer new solutions, all offered through a seamless “as a service” model. for each company, we provide new keys for their business, their people, and their customers. we tailor proven, rapid formulas to fit their unique dna. we combine human expertise with artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description the creative director, global talent brand role offers an exciting opportunity to lead enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and differentiate us in the market. the role involves leading a team of graphic designers and content creators to shape sutherland talent acquisition's voice across multiple candidate engagement channels, including social media, and coordinating with regional talent attraction teams. the focus is on enhancing our presence ...
Direct message the job poster from sutherland talent acquisition manager // head hunter // technical profiles it & digital industry // talent attraction // high management recruitment // americas… company description: sutherland is seeking a project manager to join our team and lead projects for nice software solutions, one of the largest it solutions multinational companies in the world. this role involves planning and controlling various activities required to deliver projects on time, within budget, and at the required quality level. if you have a proven track record in project management and a passion for delivering excellence, we want to hear from you! job description: end-to-end project management, including: scope, time, cost, and quality management. human resource, communications, and risk management. stakeholder (internal & external) management. oversee all project phases: initiation, planning, execution, monitoring & control, and closing. utilize nice project management methodology, tools, and templates to define tasks, prepare plans, and monitor progress. manage project scope, resolve issues proactively, and provide mitigation plans. act as a single point of contact for assigned projects, representing nice in internal and external forums. assist clients with roadmap development and strategic planning to maximize roi. ensure timely and accurate project status reporting to stakeholders. manage project-related revenue and forecasting, keeping management systems updated. continuously assess and improve project management methodologies and delivery quality. engage wit...
Company description about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description the services engineer, gis position involves delivering expert technical support for the deployment and installation of nice products. this role focuses on providing high-level assistance during day 1 of product implementation, ensuring smooth and efficient operations. about gis: the gis (global implementation support) team collaborates with approved business partners (bps) and nice engineers to address “day 1” support cases. “day 1” refers to the period between...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the workforce management application consultant utilizes their domain expertise in workforce management to work side-by-side with the wfm business consultants to assist nice wfm customers with driving value realization and increased system adoption. the application consultant provides design guidance and application expertise to steer transformation and successful roll-outs. the application consultant provides industry best practice guidance to ensure customer fully optimizes their technology usage and maximizes the full potential of the wfm solution. building long-term relationships with customers and becoming a trusted advisor is the key success criteria for this role. the vrs consulting team will manage the customer relationship and individual engagements with a strong focus...
Company description we are one sutherland — a global team dedicated to creating innovative solutions. we value diversity in thought, experience, and background, and promote an inclusive work environment. sutherland is an equal opportunity employer committed to a positive workplace culture. founded in 1986, we have grown into a leading provider of business process and technology management services, offering analytics-driven solutions that support the entire customer lifecycle. job description the workforce management application consultant applies their expertise in workforce management to collaborate with wfm business consultants, assisting nice wfm customers in realizing value and increasing system adoption. they provide design guidance and application expertise to facilitate transformation and successful roll-outs, ensuring customers optimize their technology use and maximize the wfm solution's potential. building long-term customer relationships and becoming a trusted advisor are key to success. the vrs consulting team manages customer relationships and engagements, focusing on operational excellence, strategic impact, and supporting the growth of the value realization services team. ensure successful delivery of contact center performance improvements through workforce management recommendations, resulting in high customer satisfaction. develop and maintain strong relationships with customers to ensure ongoing satisfaction. provide expert guidance on workforce management best practices to optimize system usage. facilitate application design workshops, including configu...
Company description: sutherland is seeking a project manager to join our team and lead projects for nice software solutions, one of the largest it solutions multinational companies in the world. this role involves planning and controlling various activities required to deliver projects on time, within budget, and at the required quality level. if you have a proven track record in project management and a passion for delivering excellence, we want to hear from you! job description: end-to-end project management, including: scope, time, cost, and quality management. human resource, communications, and risk management. stakeholder (internal & external) management. oversee all project phases: initiation, planning, execution, monitoring & control, and closing. utilize nice project management methodology, tools, and templates to define tasks, prepare plans, and monitor progress. manage project scope, resolve issues proactively, and provide mitigation plans. act as a single point of contact for assigned projects, representing nice in internal and external forums. assist clients with roadmap development and strategic planning to maximize roi. ensure timely and accurate project status reporting to stakeholders. manage project-related revenue and forecasting, keeping management systems updated. continuously assess and improve project management methodologies and delivery quality. engage with the global pm community to share knowledge and best practices. requirements: 5+ years of proven experience as a project manager leading teams in a matrix environment. bachelor’s or master’s degre...
Project manager - software solutions implementation sutherland bogota, d.c., capital district, colombia 5 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. company description we are one sutherland — a global team committed to creating innovative solutions. our diverse workforce thrives in an inclusive environment. sutherland is an equal opportunity employer promoting a positive work culture. founded in 1986, we are a leading provider of business process and technology management services, supporting the entire customer lifecycle with analytics-driven solutions. job description the project manager will perform duties including: managing projects end-to-end, including scope, time, cost, quality, communications, procurement, and stakeholder management overseeing all project phases: initiation, planning, execution, monitoring, and closing utilizing nice project management methodologies, defining tasks, preparing plans, monitoring progress, and managing scope and team performance serving as the main contact for projects, representing nice in forums, and advising clients on roadmaps and roi maximization proactively managing issues, providing visibility, and escalating as needed reporting project status to stakeholders, managing revenue and forecasts, and assessing project outcomes contributing to the project management community and methodology improvements qualifications proficient in english (b2 or higher) at least 5 years of experience managing teams and projects, including with international clients experience in softwar...
**company description** about sutherland** artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland - unlocking digital performance. delivering measurable results._ the **wfm professional services engineer** has the following duties: - installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. - integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). - perform acceptance test to ensure that all components of the technical architecture ...
Company description sutherland is seeking a motivated, passionate, and goal-oriented person to join us. if you have a friend looking to build a fulfilling career, we want to work with them! job description here you will be able to refer your friends! note: in the 'recommendation' section, do not forget to add the city of your referral and the campaign they are interested in. if you want to refer someone located in bogotá or a different city, please go to: https://smrtr.io/cjqpw if you want to refer someone to our it roles, please go to: https://smrtr.io/cjqdr qualifications bilingual (b2) english level or higher full-time availability and the best attitude additional information all your information will be kept confidential according to eeo guidelines. if you have any questions about our referral program, feel free to send us an email at [email protected] . #j-18808-ljbffr...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: associate managers in this role get to: keep management updated: relay vital information in the form of timely and accurate reports. impact the bottom line: produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. define sutherland’s reputation: oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to csrs. strengthen relationship...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the software engineer performs a wide range of duties including some or all the following: prepares and integrates actimize solutions enhance existing solutions to match client requirements by configuring and customizing software using actimize software, sql / postgresql and other technologies such as java and spring boot. determines technical feasibility by evaluating requirements and analysis as well as proposed solutions tests and troubleshoots software solutions, configurations and customizations provides information by collecting, analyzing, and summarizing development and service issues. utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process performs technical root cause analysis and...
Company description sutherland is seeking a reliable and detail-oriented person to join us as an actimize support engineer. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description prioritise, schedule, and administer all updates, upgrades and major software releases in accordance with the company release policy and contractual terms governing release policy with the customer. record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. evaluate documented resolutions and analyse trends for ways to prevent repeated future problems. develop and document change requests capturing all customer requirements. perform hands-on fixes on the sales and service performance management applications, including installing and upgrading software, database exports, and configuring the systems and applications. test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies. identify and learn appropriate software applications used and supported by the company. attend customer workshops/reviews to provide technical application advice and best practice guidance when required. qualifications availability to work on a hybrid model in bogota (3 days at home, 2 days at the office - tk north point) required experience: excellent verbal and written communication skills...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience, and background. we celebrate our diversity and embrace it wholeheartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle. job description sutherland is seeking an attentive and goal-oriented person to join us as a business analyst for the nice system program. the business analyst is responsible for requirement gathering, creating project documentation deliverables, data analysis, application configuration, writing sql, and conducting unit and system testing on various customer billable projects. work closely with customer sales and service organizations to define application metrics, reports, dashboards, data mapping, and other integration requirements. ensure that complex customer business requirements are accurately captured, documented, communicated, and understood by developers, consultants, business, and technology management both internally at nice and by customers. lead and develop use/test cases and test data to delive...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our div...
Company description we are one sutherland. a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diver...
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