We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
As the director of customer success you will formulate and oversee the strategy, planning and execution of the organization’s overall customer operations across the entire customer journey. you will lead an international support contact center and an account management team that is spread across multiple jurisdictions and time zones and connects with customers 24/7. to succeed in this role, you will have to be deeply involved in ensuring that the department functions seamlessly with a strong focus on operational excellence and customer satisfaction. an additional critical success factor will be your ability to collaborate with the sales, marketing and product functions to ensure that the customer journey is truly delightful across all touchpoints. important: the global nature of this role requires that you be flexible with your schedule in order to cover staff interaction across multiple time zones. in addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time. being in colombia, you will need to start your day early, so that you can use this time to collaborate internally with other functions of the business that work around european time zones. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey - drive global initiatives to improve customer support, activation, onboarding, expansion and retention. - ensure that the customer team works in collaboration with all o...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
We are looking for a talented, passionate, and highly motivated head of sales to build and lead our sales team. the right individual will be strategic, organized and open to learning and change. **in this role, you will**: - hire, lead and coach sales team members - establish sales processes and measurement metrics - gain an in-depth understanding of the oncehub’s products and services to advise and make suitable recommendations to customers - run and lead sales conversations, run product demos and feel comfortable interacting with customers from small to large revenue teams (mostly located in the us) - drive opportunities throughout the sales cycle to meet or exceed annual targets - work with customer success and marketing teams to drive the acquisition of active account users - coordinate sales effort with team members and other departments **to be successful in this role, you will need the following**: - a degree in business, marketing or related field from a reputable university - 10+ years of experience in sales/business development preferably in a b2b environment would be advantageous. - 5+ years of experience with selling saas products - experience in working with cross-cultural teams would be an advantage. - ability to thrive in a changing, fast-paced environment - ability to network and build relationships with new and existing customers - be sharp and independent, possess excellent commercial, negotiation and presentation skills - excellent professional written and spoken business english. - have the opportunity to work virtually in the us ma...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of account managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the account management team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successful in th...
We have always been a remote company spread across seven countries and five continents. you’ll work remotely from your home in colombia and report directly to the chief customer officer. in this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our products. your team will be responsible for onboarding and activation, expansions and renewals. your work will involve automations to reach out to customers at scale plus account management of our enterprise accounts. to succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer satisfaction. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey - drive global initiatives to improve customer activation, onboarding, expansion and retention - ensure that the customer success team works in collaboration with all other business functions - leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle - manage a portfolio of premium customers, across the entire lifecycle - further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals - dig into data to pull actionable insights that help to guide and measure - collect and share insightful feedback from our customers back into the marketing, and product teams **to be successfu...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo