Job title: social media manager location: remote (est time zone preferred) job summary: latamcent.com is looking for a social media manager to elevate our brand presence across linkedin, twitter, and other relevant platforms. this role requires a creative, data-driven, and strategic thinker who can develop engaging content, build brand awareness, and generate inbound interest from b2b saas companies. the ideal candidate has experience managing social media for b2b brands, strong writing skills, and a deep understanding of audience engagement strategies. key responsibilities:develop and execute a social media strategy aligned with latamcent’s branding and growth goals. - manage daily posting, scheduling, and engagement across linkedin, twitter (x), tiktok, instagram, facebook, youtube, and other platforms. - create high-quality content (posts, threads, short-form videos, and graphics) that drive engagement. - collaborate with leadership, recruiters, and marketing teams to highlight industry trends and client success stories. - engage with thought leaders, potential clients, and b2b communities to grow latamcent’s social presence. - analyze performance metrics and optimize content strategy based on insights. - stay updated with social media trends, b2b engagement tactics, and employer branding strategies. - get latamcent featured on other blogs, podcasts, and social media partner channels requirements: - 2+ years of experience managing social media for b2b - willingness to get on camera and create content for youtube, tiktok, etc - proven track record of grow...
Overview we are seeking a proactive and detail-oriented revenue operations manager to oversee and optimize our revenue operations (revops) processes and technology stack. this role will support marketing, sales, customer success, and support teams by ensuring seamless system functionality, driving process improvements, and managing the end-to-end execution of revops initiatives. the ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, projects, and the revops roadmap. key responsibilities technology stack management - maintain and optimize the revops tech stack (e.g., hubspot, salesforce, pandadoc) to minimize disruptions across marketing, sales, customer success, and support teams. - ensure software updates and package management to keep systems current and secure. - troubleshoot and resolve system bugs in a timely manner, prioritizing critical issues. - implement necessary workflow, form, and field modifications as needed. - evaluate and implement new revops tools to enhance operational efficiency. testing & deployment - test changes in sandbox environments, deploy updates to production, and validate post-deployment functionality. - conduct lead flow testing to ensure revops changes do not disrupt demand generation and sales processes. project ownership - manage and maintain the revops roadmap jira board, ensuring priorities align with stakeholder feedback. - lead weekly revops sprint planning sessions and provide actionable insights. - oversee large-scale revops project...
Job title: digital marketing manager location: remote (latam-based, est time zone preferred) about the role latamcent.com is looking for a digital marketing manager to lead our end-to-end marketing efforts from content strategy and social media execution to email marketing and lead generation. this is a hands-on role for someone who thrives in fast-paced environments, understands b2b buyer psychology, and wants to make a measurable impact on inbound pipeline and brand awareness. youll work directly with our founder, recruiters, and sales team to drive qualified leads, increase visibility, and help position latamcent as the go-to recruiting partner for fast-scaling b2b saas companies. key responsibilities - develop and execute a full-funnel marketing strategy to grow latamcents online presence and inbound lead volume - own our social media presence across linkedin, x (twitter), instagram, tiktok, and youtube - create high-quality, engaging content: social posts, short-form video, newsletters, blog drafts, case studies, and marketing collateral - work closely with sdrs to write outbound sequences, cold email copy, and one-pagers that support lead generation - manage the content calendar across slack and notion, ensuring consistent execution and alignment with sales goals - analyze marketing performance, report on key metrics (traffic, leads, engagement), and optimize campaigns accordingly - engage with founders, recruiters, and clients to amplify latamcents employer brand and customer stories - research and pitch guest content, podcasts, or event opportunities to increa...
Company overview: flxpoint is a leading provider ofe-commerce automation software, dedicated to empowering onlineretailers and merchants to streamline operations and maximizegrowth. we are committed to delivering exceptional customerexperiences and ensuring our clients' success through innovativesolutions and dedicated support. position overview: flxpoint isseeking a talented and motivated senior product specialist to joinour team. as a senior product specialist, you will play a key rolein providing ongoing support to flxpoint's customers via emailticketing and pre-scheduled zoom meetings. in addition, you willlead new client onboarding projects, lasting from 4 to 16 weeks. aspart of providing support and leading onboarding projects, you willwork closely with a variety of internal teams to assist customersin issue resolution, training, and project planning and management. your mission: - manage and ensure a successful transition fromsales to onboarding to go-live - lead 8-15 onboarding projects at atime - provide best-in-class customer support to flxpoint users, inan efficient, human and natural manner - coordinate with internalteams to promote issue resolution, product enhancement andimproving the overall customer experience qualifications: -bachelor's degree in communications, marketing, informationtechnology, or related field, or relevant prior experience -excellent command of written english, with the ability to translatetechnical concepts to user-friendly language - strong communicationskills, with the ability to speak/write in a clear, concise, andengaging manner...
Job title: digital marketing manager location: remote (latam-based, est time zone preferred) about the role latamcent.com is looking for a digital marketing manager to lead our end-to-end marketing efforts from content strategy and social media execution to email marketing and lead generation. this is a hands-on role for someone who thrives in fast-paced environments, understands b2b buyer psychology, and wants to make a measurable impact on inbound pipeline and brand awareness. youll work directly with our founder, recruiters, and sales team to drive qualified leads, increase visibility, and help position latamcent as the go-to recruiting partner for fast-scaling b2b saas companies. key responsibilities - develop and execute a full-funnel marketing strategy to grow latamcents online presence and inbound lead volume - own our social media presence across linkedin, x (twitter), instagram, tiktok, and youtube - create high-quality, engaging content: social posts, short-form video, newsletters, blog drafts, case studies, and marketing collateral - work closely with sdrs to write outbound sequences, cold email copy, and one-pagers that support lead generation - manage the content calendar across slack and notion, ensuring consistent execution and alignment with sales goals - analyze marketing performance, report on key metrics (traffic, leads, engagement), and optimize campaigns accordingly - engage with founders, recruiters, and clients to amplify latamcents employer brand and customer stories - research and pitch guest content, podcasts, or event opportunities to increa...
Overview we are seeking an accomplished integration/solutions engineer with expertise in salesforce and proficiency in programming languages such as go, python, or java. the ideal candidate will possess a strong background in integrating cloud-based applications and have hands-on experience with aws, git, restful apis, salesforce applications, and database systems. as a key team member, you will design, develop, and maintain high-performance applications that seamlessly interact with salesforce and other platforms. you will collaborate closely with clients and partners to understand real-world business challenges and deliver scalable, technology-driven solutions. responsibilities must have: - design, develop, and maintain efficient, reliable, and secure applications in go that integrate with salesforce. - identify and troubleshoot technical issues efficiently. - collaborate with pre-sales and post-sales teams to share best practices and address customer queries. - architect optimal solutions for customers in collaboration with sales teams. - provide technical customer support and resolve integration issues. - gather feedback and analyze data to identify opportunities for product improvement. - implement plans to enhance product performance and reliability. - monitor system performance and proactively detect potential issues. - ensure product stability by researching and implementing innovative solutions. - work with cross-functional teams to gather requirements and translate them into technical specifications for salesforce integration. - implement bi-directional data f...
Overview we are seeking a proactive and detail-oriented revenue operations manager to oversee and optimize our revenue operations (revops) processes and technology stack . this role will support marketing, sales, customer success, and support teams by ensuring seamless system functionality, driving process improvements, and managing the end-to-end execution of revops initiatives. the ideal candidate thrives in a fast-paced environment , has a deep understanding of lead flow and attribution , and takes full ownership of tasks, projects, and the revops roadmap. key responsibilities technology stack management maintain and optimize the revops tech stack (e.g., hubspot, salesforce, pandadoc ) to minimize disruptions across marketing, sales, customer success, and support teams . ensure software updates and package management to keep systems current and secure. troubleshoot and resolve system bugs in a timely manner, prioritizing critical issues. implement necessary workflow, form, and field modifications as needed. evaluate and implement new revops tools to enhance operational efficiency. testing & deployment test changes in sandbox environments , deploy updates to production, and validate post-deployment functionality. conduct lead flow testing to ensure revops changes do not disrupt demand generation and sales processes. project ownership manage and maintain the revops roadmap jira board , ensuring priorities align with stakeholder feedback. lead weekly revops sprint planning sessions and provide actionable insights. oversee large-scale revops projects , such as im...
Overview we are seeking an accomplished integration/solutions engineer with expertise in salesforce and proficiency in programming languages such as go, python, or java . the ideal candidate will possess a strong background in integrating cloud-based applications and have hands-on experience with aws, git, restful apis, salesforce applications, and database systems . as a key team member, you will design, develop, and maintain high-performance applications that seamlessly interact with salesforce and other platforms. you will collaborate closely with clients and partners to understand real-world business challenges and deliver scalable, technology-driven solutions. responsibilities must have: design, develop, and maintain efficient, reliable, and secure applications in go that integrate with salesforce . identify and troubleshoot technical issues efficiently. collaborate with pre-sales and post-sales teams to share best practices and address customer queries. architect optimal solutions for customers in collaboration with sales teams. provide technical customer support and resolve integration issues. gather feedback and analyze data to identify opportunities for product improvement. implement plans to enhance product performance and reliability. monitor system performance and proactively detect potential issues. ensure product stability by researching and implementing innovative solutions. work with cross-functional teams to gather requirements and translate them into technical specifications for salesforce integration . implement bi-directional data flow between applicatio...
About us spendhound is one of yipit’s new business ventures and it is the 100% free way to ace your vendor renewals and save your company time and money across your tech stack. we are a fast-growing technology company backed by the carlyle group and norwest venture partners. our offices are located in nyc, austin, miami, denver, mountain view, seattle, hong kong, shanghai, beijing, guangzhou, and singapore. we cultivate a people-centric culture focused on mastery, ownership, and transparency. about the role as a customer success team leader, you will oversee a team of high-performing customer success specialists, ensuring exceptional service and customer outcomes. you will manage complex books of business, drive customer engagement strategies, and take on managerial responsibilities such as hiring, training, and mentoring. your role will be instrumental in solving escalated issues, improving retention, driving adoption, and leading strategic initiatives to enhance customer success. you will also be responsible for leading and scaling a team, ensuring they consistently exceed performance targets and deliver measurable impact. responsibilities: - people management & leadership - lead, mentor, and develop a team of 5+ customer success specialists, fostering a high-performance culture. - set clear goals and expectations, providing ongoing coaching to drive individual and team success. - collaborate with leadership to create and implement scalable processes to improve efficiency, engagement, and customer outcomes. - drive team accountability, ensuring performance consistentl...
About us spendhound is one of yipit’s new business ventures and it is the 100% free way to ace your vendor renewals and save your company time and money across your tech stack. we are a fast-growing technology company backed by the carlyle group and norwest venture partners. our offices are located in nyc, austin, miami, denver, mountain view, seattle, hong kong, shanghai, beijing, guangzhou, and singapore. we cultivate a people-centric culture focused on mastery, ownership, and transparency. about the role as a customer success team leader, you will oversee a team of high-performing customer success specialists, ensuring exceptional service and customer outcomes. you will manage complex books of business, drive customer engagement strategies, and take on managerial responsibilities such as hiring, training, and mentoring. your role will be instrumental in solving escalated issues, improving retention, driving adoption, and leading strategic initiatives to enhance customer success. you will also be responsible for leading and scaling a team, ensuring they consistently exceed performance targets and deliver measurable impact. responsibilities: - people management & leadership - lead, mentor, and develop a team of 5+ customer success specialists, fostering a high-performance culture. - set clear goals and expectations, providing ongoing coaching to drive individual and team success. - collaborate with leadership to create and implement scalable processes to improve efficiency, engagement, and customer outcomes. - drive team accountability, ensuring performance consistentl...
About the role we're hiring a strategic sourcing specialist to help us find and engage top-tier talent across latin america. in this role, you'll partner with recruiters and hiring managers to identify, map, and source exceptional candidates for hard-to-fill roles across go-to-market, finance, and engineering functions. this is a strategic, high-impact sourcing role ideal for someone who loves building world-class pipelines, spotting top 10% talent, and making hiring teams say, 'where did you find this person?!' what you'll do partner with recruiters to deeply understand hiring needs across a variety of functions (sales, customer success, marketing, engineering, finance, etc.) build and manage longlists and shortlists of qualified candidates using linkedin recruiter, boolean search, and other sourcing platforms create target company lists and use them for market mapping and outbound campaigns craft high-converting outreach messages that drive engagement and increase response rates track sourcing metrics, improve sourcing processes, and maintain clean documentation in our ats (ashby) stay ahead of talent trends in latam to continuously improve search strategies and sourcing playbooks what we're looking for 2+ years of sourcing experience at a recruiting agency or tech company deep knowledge of linkedin recruiter and boolean sourcing best practices experience sourcing talent across latin america (especially in colombia, argentina, mexico, and brazil) track record of sourcing both technical and non-technical roles (bonus: saas industry experience) strong written english (c1+) ...
About us spendhound is one of yipit’s new businessventures and it is the 100% free way to ace your vendor renewalsand save your company time and money across your tech stack. we area fast-growing technology company backed by the carlyle group andnorwest venture partners. our offices are located in nyc, austin,miami, denver, mountain view, seattle, hong kong, shanghai,beijing, guangzhou, and singapore. we cultivate a people-centricculture focused on mastery, ownership, and transparency. about therole as a customer success team leader, you will oversee a team ofhigh-performing customer success specialists, ensuring exceptionalservice and customer outcomes. you will manage complex books ofbusiness, drive customer engagement strategies, and take onmanagerial responsibilities such as hiring, training, andmentoring. your role will be instrumental in solving escalatedissues, improving retention, driving adoption, and leadingstrategic initiatives to enhance customer success. you will also beresponsible for leading and scaling a team, ensuring theyconsistently exceed performance targets and deliver measurableimpact. responsibilities: - people management & leadership -lead, mentor, and develop a team of 5+ customer successspecialists, fostering a high-performance culture. - set cleargoals and expectations, providing ongoing coaching to driveindividual and team success. - collaborate with leadership tocreate and implement scalable processes to improve efficiency,engagement, and customer outcomes. - drive team accountability,ensuring performance consistently meets or exceeds compan...
About us spendhound is one of yipit’s new businessventures and it is the 100% free way to ace your vendor renewalsand save your company time and money across your tech stack. we area fast-growing technology company backed by the carlyle group andnorwest venture partners. our offices are located in nyc, austin,miami, denver, mountain view, seattle, hong kong, shanghai,beijing, guangzhou, and singapore. we cultivate a people-centricculture focused on mastery, ownership, and transparency. about therole as a customer success team leader, you will oversee a team ofhigh-performing customer success specialists, ensuring exceptionalservice and customer outcomes. you will manage complex books ofbusiness, drive customer engagement strategies, and take onmanagerial responsibilities such as hiring, training, andmentoring. your role will be instrumental in solving escalatedissues, improving retention, driving adoption, and leadingstrategic initiatives to enhance customer success. you will also beresponsible for leading and scaling a team, ensuring theyconsistently exceed performance targets and deliver measurableimpact. responsibilities: - people management & leadership -lead, mentor, and develop a team of 5+ customer successspecialists, fostering a high-performance culture. - set cleargoals and expectations, providing ongoing coaching to driveindividual and team success. - collaborate with leadership tocreate and implement scalable processes to improve efficiency,engagement, and customer outcomes. - drive team accountability,ensuring performance consistently meets or exceeds compan...
Overview we are seeking an accomplished integration/solutions engineer with expertise in salesforce andproficiency in programming languages such as go, python, or java.the ideal candidate will possess a strong background in integratingcloud-based applications and have hands-on experience with aws,git, restful apis, salesforce applications, and database systems.as a key team member, you will design, develop, and maintainhigh-performance applications that seamlessly interact with salesforce and other platforms. you will collaborate closely withclients and partners to understand real-world business challengesand deliver scalable, technology-driven solutions. responsibilitiesmust have: - design, develop, and maintain efficient, reliable, andsecure applications in go that integrate with salesforce. -identify and troubleshoot technical issues efficiently. -collaborate with pre-sales and post-sales teams to share bestpractices and address customer queries. - architect optimalsolutions for customers in collaboration with sales teams. -provide technical customer support and resolve integration issues. - gather feedback and analyze data to identify opportunities forproduct improvement. - implement plans to enhance productperformance and reliability. - monitor system performance andproactively detect potential issues. - ensure product stability byresearching and implementing innovative solutions. - work withcross-functional teams to gather requirements and translate theminto technical specifications for salesforce integration. -implement bi-directional data flow between applic...
About us spendhound is one of yipit’s new businessventures and it is the 100% free way to ace your vendor renewalsand save your company time and money across your tech stack. we area fast-growing technology company backed by the carlyle group andnorwest venture partners. our offices are located in nyc, austin,miami, denver, mountain view, seattle, hong kong, shanghai,beijing, guangzhou, and singapore. we cultivate a people-centricculture focused on mastery, ownership, and transparency. about therole as a customer success team leader, you will oversee a team ofhigh-performing customer success specialists, ensuring exceptionalservice and customer outcomes. you will manage complex books ofbusiness, drive customer engagement strategies, and take onmanagerial responsibilities such as hiring, training, andmentoring. your role will be instrumental in solving escalatedissues, improving retention, driving adoption, and leadingstrategic initiatives to enhance customer success. you will also beresponsible for leading and scaling a team, ensuring theyconsistently exceed performance targets and deliver measurableimpact. responsibilities: - people management & leadership -lead, mentor, and develop a team of 5+ customer successspecialists, fostering a high-performance culture. - set cleargoals and expectations, providing ongoing coaching to driveindividual and team success. - collaborate with leadership tocreate and implement scalable processes to improve efficiency,engagement, and customer outcomes. - drive team accountability,ensuring performance consistently meets or exceeds compan...
Company overview: flxpoint is a leading provider ofe-commerce automation software, dedicated to empowering onlineretailers and merchants to streamline operations and maximizegrowth. we are committed to delivering exceptional customerexperiences and ensuring our clients' success through innovativesolutions and dedicated support. position overview: flxpoint isseeking a talented and motivated senior product specialist to joinour team. as a senior product specialist, you will play a key rolein providing ongoing support to flxpoint's customers via emailticketing and pre-scheduled zoom meetings. in addition, you willlead new client onboarding projects, lasting from 4 to 16 weeks. aspart of providing support and leading onboarding projects, you willwork closely with a variety of internal teams to assist customersin issue resolution, training, and project planning and management. your mission: - manage and ensure a successful transition fromsales to onboarding to go-live - lead 8-15 onboarding projects at atime - provide best-in-class customer support to flxpoint users, inan efficient, human and natural manner - coordinate with internalteams to promote issue resolution, product enhancement andimproving the overall customer experience qualifications: -bachelor's degree in communications, marketing, informationtechnology, or related field, or relevant prior experience -excellent command of written english, with the ability to translatetechnical concepts to user-friendly language - strong communicationskills, with the ability to speak/write in a clear, concise, andengaging manner...
Java developer flxpoint flxpoint.com is seeking a talented java developer to collaborate closely with our ceo, engineering, and product teams to enhance and scale our platform. the ideal candidate is highly proficient in java and has some experience with ai model integrations, prompt engineering, and ai-driven applications. qualifications : - 2+ years of experience in a developer role. - 1+ years of experience integrating ai workflows, wrappers, and logic into web applications. - strong proficiency in java. - some experience in front-end development (react or vue preferred, but not required). - ability to efficiently prioritize multiple tasks. - strong communication skills, with the ability to articulate technical concepts and issues at both high-level product and low-level code perspectives. required technical skills : - frameworks : spring, vue, jooq (or similar builder-style orm). - sql : experience with selects, updates, inserts, joins, indexing, foreign keys, constraints, cascades, data typing, normalization, and relationships. - version control : git (branching & handling merge conflicts), build / merge processes. - api development : open api speccing with clean and reasonable interfaces. - software development best practices : dependency injection. - unit testing (junit, mockito). - dependency management (npm, maven). - abstracting code structurally (dry programming). - performance optimization : analyzing io / network / db bottlenecks for performance gains. - understanding of big(o) notation for memory and time complexities. - caching solutions (i.e., redi...
About the role : we are seeking an enthusiastic and highly organized spendhound customer success specialist to join our team. as a customer success specialist, you will play a crucial role in ensuring our customers achieve maximum value from the spendhound platform. your primary focus will be to engage with customers, guide them through important platform activities, and ensure their ongoing success with our solutions. candidates must have primary residency in colombia in order to be considered for the position. if hired, you must maintain primary residency in colombia order to be eligible for work. in this role, you’ll gain experience in : - customer engagement and platform adoption : after a customer is onboarded, you will take charge of their ongoing success, becoming the main point of contact. your goal is to build and maintain strong relationships with your customers, ensuring they are actively using the platform, updating critical data like app renewal dates, and consistently adopting key features. - proactive problem solving : you will proactively address customer issues and roadblocks, helping them overcome challenges in using the platform. this involves anticipating customer needs, offering guidance on best practices, and turning satisfied customers into promoters of spendhound. - driving customer outcomes : you will focus on ensuring that customers update their app catalog with crucial details, including assigning app owners, tagging vendors, and maintaining accurate renewal dates. your efforts will directly contribute to the customer’s ability to manage their...
Job title : recruiting operations manager about the role we’re looking for a recruiting operations manager to build the backbone of how we scale talent across the americas. you’ll own the systems, workflows, reporting, and operational excellence that empower our recruiters and account teams to move faster, hire better, and stay aligned with our clients' growth. this is a strategic and process-driven role perfect for someone who thrives behind the scenes, automating chaos, tracking what matters, and building repeatable systems that elevate the recruiting function as a whole. what you’ll own - ats & systems ownership : be the go-to person for managing our ats, job boards, and recruitment tech stack including integrations, automations, and workflows. - data, reporting & dashboards : build and maintain reporting to track recruiter performance, pipeline health, and hiring velocity. translate insights into actions. - process design & optimization : develop sops and playbooks for every stage of the hiring funnel, from intake to offer. identify bottlenecks and remove them fast. - compliance & documentation : ensure clean data hygiene, consistent tagging, and standardized workflows across all roles and recruiters. - team enablement : train and support recruiters on best practices, tools, and systems. make everyone 10x better at their job. - client-facing support (optional) : occasionally support client onboarding, reporting, or audit requests with clear, data-backed updates. what success looks like - recruiters close 25% more roles thanks to better tools, faster workflows, a...
About the role were hiring a strategic sourcing specialist to help us find and engage top-tier talent across latin america. in this role, youll partner with recruiters and hiring managers to identify, map, and source exceptional candidates for hard-to-fill roles across go-to-market, finance, and engineering functions. this is a strategic, high-impact sourcing role ideal for someone who loves building world-class pipelines, spotting top 10% talent, and making hiring teams say, where did you find this person?! what youll do - partner with recruiters to deeply understand hiring needs across a variety of functions (sales, customer success, marketing, engineering, finance, etc.) - build and manage longlists and shortlists of qualified candidates using linkedin recruiter, boolean search, and other sourcing platforms - create target company lists and use them for market mapping and outbound campaigns - craft high-converting outreach messages that drive engagement and increase response rates - track sourcing metrics, improve sourcing processes, and maintain clean documentation in our ats (ashby) - stay ahead of talent trends in latam to continuously improve search strategies and sourcing playbooks what were looking for - 2+ years of sourcing experience at a recruiting agency or tech company - deep knowledge of linkedin recruiter and boolean sourcing best practices - experience sourcing talent across latin america (especially in colombia, argentina, mexico, and brazil) - track record of sourcing both technical and non-technical roles (bonus : saas industry experience) - strong...
Position overview : we are seeking a proactive and self-motivated project manager to join our team. the ideal candidate will have a strong organizational sense, able to manage multiple tasks, prioritize workloads, and meet deadlines efficiently. this role will help drive successful outcomes within our account teams, manage tasks and projects, and ensure the execution and communication of all owned responsibilities. if you thrive in a fast-paced environment and have a passion for delivering exceptional results, we want to hear from you. responsibilities : project management and team coordination : provide necessary support to team members to ensure account level success. manage client action items and deliverables, marketing calendar updates, and promotions. facilitate communication between stakeholders to ensure alignment. ensure successful execution, organization, and communication of all owned responsibilities, projects, and tasks. client marketing calendar and promotion schedule : own the clients marketing calendar and promotional schedule. ensure successful execution, organization, and communication with all stakeholders. coordinate with internal teams to align marketing activities with agency objectives. serve as the primary point of contact for internal and external stakeholders. special projects : oversee the distribution of creative deliverables to all stakeholders, ensuring timely delivery and adherence to project timelines. - support the onboarding of new business, coordinating initial project setup, timelines, and resource allocation to ensure a s...
Overview we are seeking a proactive and detail-oriented revenue operations manager to oversee and optimize our revenue operations (revops) processes and technology stack . this role will support marketing, sales, customer success, and support teams by ensuring seamless system functionality, driving process improvements, and managing the end-to-end execution of revops initiatives. the ideal candidate thrives in a fast-paced environment , has a deep understanding of lead flow and attribution , and takes full ownership of tasks, projects, and the revops roadmap. key responsibilities technology stack management - maintain and optimize the revops tech stack (e.g., hubspot, salesforce, pandadoc ) to minimize disruptions across marketing, sales, customer success, and support teams . - ensure software updates and package management to keep systems current and secure. - troubleshoot and resolve system bugs in a timely manner, prioritizing critical issues. - implement necessary workflow, form, and field modifications as needed. - evaluate and implement new revops tools to enhance operational efficiency. testing & deployment - test changes in sandbox environments , deploy updates to production, and validate post-deployment functionality. - conduct lead flow testing to ensure revops changes do not disrupt demand generation and sales processes. project ownership - manage and maintain the revops roadmap jira board , ensuring priorities align with stakeholder feedback. - lead weekly revops sprint planning sessions and provide actionable insights. - oversee large-scale revops proj...
We are seeking an enthusiastic and highly organized spendhound customer success specialist to join our team. as a customer success specialist, you will play a crucial role in ensuring our customers achieve maximum value from the spendhound platform. your primary focus will be to engage with customers, guide them through important platform activities, and ensure their ongoing success with our solutions. candidates must have primary residency in colombia in order to be considered for the position. if hired, you must maintain primary residency in colombia order to be eligible for work. in this role, youll gain experience in : - customer engagement and platform adoption : after a customer is onboarded, you will take charge of their ongoing success, becoming the main point of contact. your goal is to build and maintain strong relationships with your customers, ensuring they are actively using the platform, updating critical data like app renewal dates, and consistently adopting key features. - proactive problem solving : you will proactively address customer issues and roadblocks, helping them overcome challenges in using the platform. this involves anticipating customer needs, offering guidance on best practices, and turning satisfied customers into promoters of spendhound. - driving customer outcomes : you will focus on ensuring that customers update their app catalog with crucial details, including assigning app owners, tagging vendors, and maintaining accurate renewal dates. your efforts will directly contribute to the customers ability to manage their vendor relationship...
About us spendhound is one of yipit’s new business ventures and it is the 100% free way to ace your vendor renewals and save your company time and money across your tech stack. we are a fast-growing technology company backed by the carlyle group and norwest venture partners. our offices are located in nyc, austin, miami, denver, mountain view, seattle, hong kong, shanghai, beijing, guangzhou, and singapore. we cultivate a people-centric culture focused on mastery, ownership, and transparency. about the role as a customer success team leader, you will oversee a team of high-performing customer success specialists, ensuring exceptional service and customer outcomes. you will manage complex books of business, drive customer engagement strategies, and take on managerial responsibilities such as hiring, training, and mentoring. your role will be instrumental in solving escalated issues, improving retention, driving adoption, and leading strategic initiatives to enhance customer success. you will also be responsible for leading and scaling a team, ensuring they consistently exceed performance targets and deliver measurable impact. responsibilities : - people management & leadership lead, mentor, and develop a team of 5+ customer success specialists, fostering a high-performance culture. set clear goals and expectations, providing ongoing coaching to drive individual and team success. collaborate with leadership to create and implement scalable processes to improve efficiency, engagement, and customer outcomes. drive team accountability, ensuring performance consistentl...
Overview we are seeking an accomplished integration / solutions engineer with expertise in salesforce and proficiency in programming languages such as go, python, or java . the ideal candidate will possess a strong background in integrating cloud-based applications and have hands-on experience with aws, git, restful apis, salesforce applications, and database systems . as a key team member, you will design, develop, and maintain high-performance applications that seamlessly interact with salesforce and other platforms. you will collaborate closely with clients and partners to understand real-world business challenges and deliver scalable, technology-driven solutions. responsibilities must have : - design, develop, and maintain efficient, reliable, and secure applications in go that integrate with salesforce . - identify and troubleshoot technical issues efficiently. - collaborate with pre-sales and post-sales teams to share best practices and address customer queries. - architect optimal solutions for customers in collaboration with sales teams. - provide technical customer support and resolve integration issues. - gather feedback and analyze data to identify opportunities for product improvement. - implement plans to enhance product performance and reliability. - monitor system performance and proactively detect potential issues. - ensure product stability by researching and implementing innovative solutions. - work with cross-functional teams to gather requirements and translate them into technical specifications for salesforce integration . - implement bi-directiona...
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