Position summary: horatio is seeking a recruitment marketing specialist who will play a critical role in the day-to-day candidate sourcing activities within the talent acquisition team. this role will coordinate all the sourcing activities as part of the marketing team, but also work closely with recruiters, hiring managers, and other members of the talent acquisition department. the ideal candidate will be responsible for managing various sourcing channels, nurturing the company's talent pool, and engaging regularly with both active and passive candidates. strong interpersonal skills and excellent verbal and written communication are essential for this role. responsibilities: plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants. communicate constantly with the recruitment department to get a clear view of the company's hiring needs and organizational goals, and proactively source potential hires. plan and manage internal recruitment media campaigns. ask for referrals from internal and external networks for hard-to-fill roles monitor social media and plan and execute activities for engagement track, measure, and report on campaign results design and plan recruiting events serve as brand ambassador at various events, like career fairs or on-campus recruiting events. source suitable candidates through various sourcing channels generate monthly updates for the company's leadership about upcoming recruitment marketing initiatives create monthly reports on key recruitment marketing metrics promote our employer brand by en...
Job overview we are seeking an enthusiastic and dedicated customer experience associate proficient in hindi and english to join our dynamic team. in this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, and tickets. key responsibilities customer support: deliver exceptional customer service in both hindi and english , addressing general inquiries. issue resolution: liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues. policy adherence: evaluate and resolve customer inquiries following company policies, and adhere strictly to established policies and procedures. escalation management: identify and escalate issues beyond scope to your leadership team and/or the appropriate department. knowledge utilization: utilize internal tools and resources to provide accurate and timely information. qualifications language proficiency: fluent or proficient in hindi and english. communication skills: excellent verbal and written communication abilities across multiple channels. customer service experience: previous experience in a customer-facing role is preferred. technical skills: comfortable using crm systems and other customer service software. problem-solving abilities: strong analytical skills with the ability to handle complex issues. adaptability: ability to work flexible hours to accommodate customers' local business hours. team player: collaborative mindset with the ability to work effectively in a team-or...
Summary our recruitment specialist will manage all aspects of coordination and logistics within the recruiting process, including maintaining the candidate pipeline status, keeping updated candidate records, communicating with applicants, and ensuring they have a positive interview experience. the role also involves scheduling interviews and working closely with hiring managers and stakeholders to provide an efficient and smooth process. this position will have a significant impact on a rapidly growing company. responsibilities: manage an effective coordination process for candidates and hiring managers that will enable scaling of our recruiting processes, including scheduling interviews, kicking off new roles, and managing the interview process for each new role. handle the end-to-end recruitment process for different-level vacancies (associate, staff, management). post new requisitions initiate offer approvals initiate and ensure the successful completion of background checks ensure the candidates and hiring teams have an amazing interview experience communicate professionally in all interactions, both internally and externally work on other side projects related to recruiting required skills: advanced, near-native english proficiency 1-3 years of experience as a recruiting specialist/coordinator or in a similar role previous experience in an administrative role is required. experience recruiting staff and management roles is required. proficiency with google apps and applicant tracking systems (such as icims or ashby). experience maintaining hr or ats systems experi...
We are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: - supervising staff, managing workloads, providing training, and conducting performance evaluations. - developing a high-performing team by fostering a positive work environment and supporting the team's professional development. - motivating and engaging employees, encouraging continuous improvement, and driving team performance. - manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. - ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. - contribute to the overall business strategy by developing and executing plans to achieve business goals. - identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. - staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements - excellent (near-native) english proficiency is a requirement for this job. - 6+ years in a management position within a bpo environment. - stron...
Position summary as a customer implementation specialist, you’ll be the operational backbone of our client onboarding experience. you will own the day-to-day management of the implementation inbox—setting up new users, processing license changes, and ensuring customer data remains spotless—while providing critical backup coverage for our customer support and audience quality team. your meticulous attention to detail will enable senior team members to focus on strategic training and expansion initiatives, ultimately enhancing client satisfaction and retention. key responsibilities - manage new users and workspace setups. - process account conversions and license/purchase transactions. - create and update dashboards. - triage inbound inquiries to the appropriate teams. - conduct monthly audits to disable access for churned accounts. - collaborate with customer success to purge or reassign churned contacts. - maintain audit logs for compliance. - process off-platform diy typing tool credit adjustments. - reconcile deductions with customer teams. - track sla and volume metrics for inbox tickets. process improvement & documentation: - recommend workflow and template optimizations. - contribute to playbooks and sop documentation. support & quality assurance: - provide overflow qa checks for the customer support team during peak periods or when pto coverage is in effect. required qualifications - advanced near-english proficiency. - 2+ years in a client-facing operations, onboarding, or implementation support role (saas preferred) - proven experience with ticketing or c...
Position summary: horatio is looking for a highly energetic and results-driven training specialist with advanced english to join our amazing team in bogota, colombia. the right person will be comfortable in an all hands on deck environment, loves solving people's problems, and can thrive in a fast-paced startup culture. our ideal candidate is someone who enjoys and excels at creating quality assurance processes, communicating with customers, and creating a best-in-class experience for them. this candidate will play a key role in supporting horatio’s rapid growth by delivering solutions to improve our training process and communicating insights to senior management. this role is ideal for a driven problem-solver with exceptional people skills who seeks to make an impact at a fast-growing startup. this is an on-site role based in bogota. responsibilities: - take a service- and solution-oriented approach to all interactions, using strong judgment and being policy-driven to ensure it's right for the customer. - strict adherence to company philosophy and mission statement. - good interpersonal skills and communication with a positive attitude. - able to multitask, prioritize, meet deadlines, and manage time efficiently. - excellent leadership and team-building skills. - able to analyze problems and strategize for better solutions. - learn systems and processes quickly and push the boundaries in customer service while also becoming an expert on our clients’ products. - assess associates' interactions to identify areas of improvement - provide coachi...
We are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: - supervising staff, managing workloads, providing training, and conducting performance evaluations. - developing a high-performing team by fostering a positive work environment and supporting the team's professional development. - motivating and engaging employees, encouraging continuous improvement, and driving team performance. - manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. - ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. - contribute to the overall business strategy by developing and executing plans to achieve business goals. - identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. - staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements - excellent (near-native) english proficiency is a requirement for this job. - 6+ years in a management position within a bpo environment. - strong understandi...
En horatio, buscamos un líder de seguridad física que se una a nuestro equipo. la persona seleccionada será responsable de la dirección y gestión de la seguridad de nuestras instalaciones, así como de la protección del personal y los activos de la empresa. las responsabilidades incluyen la implementación y el mantenimiento de políticas y procedimientos de seguridad, la supervisión del personal de seguridad, la gestión de riesgos, el control de accesos y la respuesta a incidentes, entre otros. funciones: coordinar con las empresas subcontratadas la gestion de los guardas de seguridad designados para nuestras instalaciones, siempre enfocado en las necesidades y lineamientos de la compañía desarrollar, implementar y actualizar políticas y procedimientos de seguridad para proteger a los empleados, clientes y activos de horatio. administrar los sistemas de control de acceso de la empresa. administar y coordinar el soporte tecnico para los sistemas de seguridad como cctv, detección, entre otros. colaborar con la brigada de emergencia bajo la coordinación del área de sst. realizar evaluaciones de riesgo, identificar amenazas potenciales y desarrollar estrategias para mitigar los riesgos de seguridad física. estudiar las condiciones y recomendar mejoras en los aspectos de la seguridad fisica de todas las instalaciones de horatio. velar por la correcta custodia de las pertenencias de los empleados en el area de lockers. capacitar al personal en temas de seguridad para fomentar una cultura de seguridad. coordinar con otros departamentos para implementar medidas de seg...
Senior client service and operations manager (bog) we are looking for a highly capable senior client service and operations manager for our bogota team. this leader will direct and manage daily operations, focusing on optimizing efficiency, adhering to service level agreements, and fostering seamless interdepartmental coordination. key responsibilities include detailed performance metric analysis and the implementation of strategic process enhancements. this role will require both client service and operational management skills. responsibilities: - supervising staff, managing workloads, providing training, and conducting performance evaluations. - developing a high-performing team by fostering a positive work environment and supporting the team's professional development. - motivating and engaging employees, encouraging continuous improvement, and driving team performance. - manage our client relationships, understanding their need, resolving issues, and ensuring client satisfaction. - ensure adherence to service level agreements (slas) by monitoring and maintaining agreed-upon service levels. - contribute to the overall business strategy by developing and executing plans to achieve business goals. - identify opportunities for growth and expansion, exploring new business opportunities and developing strategies for growth. - staying up-to-date on industry trends and best practices, keeping informed about new technologies and approaches in the bpo. requirements - excellent (near-native) english proficiency is a requirement for this job. - 6+ y...
Position summary as an operations/project manager, you will be crucial in ensuring the seamless execution of the assigned projects from inception to completion. you will bridge our client-facing teams and all internal functions, optimizing bpo processes and managing resources to deliver high-quality insights on time. responsibilities: - lead and manage multiple projects concurrently, ensuring adherence to timelines, budgets, and quality standards. - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams (e.g., research, data analytics, management) to ensure operations are running smoothly. - monitor project progress, identify potential risks, and implement mitigation strategies. - implement and optimize operational processes to enhance efficiency and productivity across the project lifecycle. - manage client communication regarding projects and operational status, expectations, and any changes in scope. - oversee quality assurance processes for data collection, analysis, and reporting, and provide support when required. - develop and deliver training programs for new and existing team members on operational best practices. - analyze operational data to identify areas for improvement and implement solutions. qualifications/experience: - advanced near-native english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum of 2 years of experience in customer support operations management - profic...
Summary our recruitment specialist will manage all aspects of coordination and logistics within the recruiting process, including maintaining the candidate pipeline status, keeping updated candidate records, communicating with applicants, and ensuring they have a positive interview experience. the role also involves scheduling interviews and working closely with hiring managers and stakeholders to provide an efficient and smooth process. this position will have a significant impact on a rapidly growing company. responsibilities: - manage an effective coordination process for candidates and hiring managers that will enable scaling of our recruiting processes, including scheduling interviews, kicking off new roles, and managing the interview process for each new role. - handle the end-to-end recruitment process for different-level vacancies (associate, staff, management). - post new requisitions - initiate offer approvals - initiate and ensure the successful completion of background checks - ensure the candidates and hiring teams have an amazing interview experience - communicate professionally in all interactions, both internally and externally - work on other side projects related to recruiting required skills: - advanced, near-native english proficiency - 1-3 years of experience as a recruiting specialist/coordinator or in a similar role - previous experience in an administrative role is required. - experience recruiting staff and management roles is required. - proficiency with google apps and applicant tracking systems (such as icims or ashby)....
Summary our recruitment specialist will manage all aspects of coordination and logistics within the recruiting process, including maintaining the candidate pipeline status, keeping updated candidate records, communicating with applicants, and ensuring they have a positive interview experience. the role also involves scheduling interviews and working closely with hiring managers and stakeholders to provide an efficient and smooth process. this position will have a significant impact on a rapidly growing company. responsibilities: manage an effective coordination process for candidates and hiring managers that will enable scaling of our recruiting processes, including scheduling interviews, kicking off new roles, and managing the interview process for each new role. handle the end-to-end recruitment process for different-level vacancies (associate, staff, management). post new requisitions initiate offer approvals initiate and ensure the successful completion of background checks ensure the candidates and hiring teams have an amazing interview experience communicate professionally in all interactions, both internally and externally work on other side projects related to recruiting required skills: advanced, near-native english proficiency 1-3 years of experience as a recruiting specialist/coordinator or in a similar role previous experience in an administrative role is required. experience recruiting staff and management roles is required. proficiency with google apps and applicant tracking systems (such as icims or ashby). experience maintaining hr or ats systems exp...
En horatio, buscamos un líder de seguridad física que se una a nuestro equipo. la persona seleccionada será responsable de la dirección y gestión de la seguridad de nuestras instalaciones, así como de la protección del personal y los activos de la empresa. las responsabilidades incluyen la implementación y el mantenimiento de políticas y procedimientos de seguridad, la supervisión del personal de seguridad, la gestión de riesgos, el control de accesos y la respuesta a incidentes, entre otros. - funciones: coordinar con las empresas subcontratadas la gestion de los guardas de seguridad designados para nuestras instalaciones, siempre enfocado en las necesidades y lineamientos de la compañía desarrollar, implementar y actualizar políticas y procedimientos de seguridad para proteger a los empleados, clientes y activos de horatio. administrar los sistemas de control de acceso de la empresa. administar y coordinar el soporte tecnico para los sistemas de seguridad como cctv, detección, entre otros. colaborar con la brigada de emergencia bajo la coordinación del área de sst. realizar evaluaciones de riesgo, identificar amenazas potenciales y desarrollar estrategias para mitigar los riesgos de seguridad física. estudiar las condiciones y recomendar mejoras en los aspectos de la seguridad fisica de todas las instalaciones de horatio. velar por la correcta custodia de las pertenencias de los empleados en el area de lockers. capacitar al personal en temas de seguridad para fomentar una cultura de seguridad. coordinar con otros departamentos para implementar medidas de seguri...
En horatio, buscamos un líder de seguridad física que se una a nuestro equipo. la persona seleccionada será responsable de la dirección y gestión de la seguridad de nuestras instalaciones, así como de la protección del personal y los activos de la empresa. las responsabilidades incluyen la implementación y el mantenimiento de políticas y procedimientos de seguridad, la supervisión del personal de seguridad, la gestión de riesgos, el control de accesos y la respuesta a incidentes, entre otros. funciones: coordinar con las empresas subcontratadas la gestion de los guardas de seguridad designados para nuestras instalaciones, siempre enfocado en las necesidades y lineamientos de la compañía desarrollar, implementar y actualizar políticas y procedimientos de seguridad para proteger a los empleados, clientes y activos de horatio. administrar los sistemas de control de acceso de la empresa. administar y coordinar el soporte tecnico para los sistemas de seguridad como cctv, detección, entre otros. colaborar con la brigada de emergencia bajo la coordinación del área de sst. realizar evaluaciones de riesgo, identificar amenazas potenciales y desarrollar estrategias para mitigar los riesgos de seguridad física. estudiar las condiciones y recomendar mejoras en los aspectos de la seguridad fisica de todas las instalaciones de horatio. velar por la correcta custodia de las pertenencias de los empleados en el area de lockers. capacitar al personal en temas de seguridad para fomentar una cultura de seguridad. coordinar con otros departamentos para implementar medidas de seguridad. habilida...
Position summary we are looking for a proactive and empathetic career coach experienced in career mapping and professional development to join our learning & development team. this role involves guiding individuals to define career goals, create customized career roadmaps, and cultivate the necessary skills and mindset to ensure horatio's continuous evolution and growth through the implementation of learning strategies and programs. this is an on-site role based in bogota. key responsibilities conduct one-on-one coaching sessions to assess career aspirations, strengths, and areas for growth. develop individualized career maps and progression plans based on team’s or employee’s goals, skills, and values. guide skill-building, professional branding, and role transitions administer and interpret career assessments, 360-degree feedback, and self-evaluation tools. collaborate with the leadership team to align career development plans with organizational structures and talent strategies. design and deliver workshops or resources on goal-setting, career planning, and self-development. monitor progress, provide feedback, and update development plans regularly to reflect growth and changing aspirations. stay up-to-date with industry trends, career pathways, and future-of-work developments. required skills/abilities advanced near native english proficiency demonstrated expertise in career mapping and/or competency-based development ability to work with diverse populations across different career stages ability to evaluate and research development options and alternatives experience w...
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