Job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our b...
3 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from auxis the network engineer sr. is responsible for providing technical leadership, administering and supporti...
Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...
Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...
Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...
Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...
Jr. service desk analyst (nightshift) location co-barranquilla posted date 3 hours ago(1/16/2024 1:08 pm) job id 2024-3086 # positions 1 category ito job summary the junior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this junior role, the analyst initially focuses on a single account, gradually building expertise before handling multiple accounts. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. serve as the initial point of contact for customers and provide solutions to their issues. escalate unresolved queries to the next level of support as needed. guide customers through troubleshooting process effectively follow up with customers to ensure high-level satisfaction and issue resolution. exceed customer expectations by delivering exceptional customer service. maintain detailed case records, documentation, and ensure cases are closed efficiently. identify and recommend procedure modifications o...
Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...
Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...
Job summary: the okta support engineer has deep expertise in identity and access management (iam), specializing in okta’s identity cloud platform. skilled in troubleshooting complex authentication issues, configuring sso and mfa, managing user lifecycle integrations, and enforcing security policies. proven ability to support enterprise environments, provide technical guidance, and collaborate with it and security teams to ensure secure, seamless access across applications and infrastructure. responsibilities: design, configure, and maintain okta universal directory, sso, mfa, and lifecycle management solutions. implement and manage identity lifecycle workflows (provisioning, de-provisioning, group rules, etc.). integrate okta with saas, on-premise, and custom applications via saml, oidc, scim, or api. maintain and optimize okta policies, including adaptive mfa, device trust, and conditional access. work closely with security and compliance teams to align okta configurations with organizational policies and industry best practices. automate user onboarding/offboarding and role-based access using tools like workflows, okta hooks, or custom scripts. monitor and troubleshoot authentication issues, including incident response support. stay up-to-date with okta product updates and iam security trends. document configurations, processes, and procedures, and provide user training when needed. skills and experience: required: 3+ years of hands-on experience with okta administration and engineering. strong understanding of identity protocols (saml 2.0, oauth...
Get ai-powered advice on this job and more exclusive features. job summary the service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. job summary the service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems,...
Job summary: the retail analyst level i is the first point of contact for the users who call our it service desk. the retail analyst level i answers incoming calls, tracks all information in a call tracking system, troubleshoots basic end user issues on various software applications, hardware, pos systems and provide basic desktop support. the retail analyst level i escalates unresolved problem/issues/requests to the proper tier 2 and tier 3 support teams. responsibilities: - incident/request/problem/knowledge management. - perform incident and request queue management for auxis clients and assign the tickets as appropriate. - provide first-level contact, convey resolutions to customer issues and follow up. - properly escalate unresolved queries to the next level of support. - utilize excellent customer service skills and exceed customers’ expectations. - ensure proper recording, documentation and closure. - recommended procedure modifications or improvements. - acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. - other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s). - additional responsibilities include: - comply and adhere to auxis operational processes and security policies. - use of auxis service management tools for incident, problem, change and configuration management. - use of auxis monitoring and management tools for the devices and infrastructure applications. - attend all oper...
Accounts payable lead location co-bogotá posted date 2 weeks ago(12/28/2023 1:49 pm) job id 2023-3038 # positions 1 category fao job summary the individual will be responsible for functionally leading the establishment of the accounts payable business process outsourcing (“bpo”) operations for a multi-national enterprise with operations in the united states. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties include supervising the full range of day-to-day accounts payable operations, primarily focusing on providing timely and accurate services for invoice and expense account and payment processing, exception handling, vendor and inter-departmental communication, issue resolution, employees’ development and reporting. responsibilities service delivery management serve as the primary point of contact for escalated issues, inquiries, and complex problem resolution related to accounts payable. review, process, and approve invoices, ensuring adherence to company policies, procedures, and financial controls. verify invoices for accuracy, appropriate documentation, approvals, and general ledger coding. coordinate with vendors, suppliers, and internal stakeholders to resolve payment discrepancies, invoice disputes, and other accounts payable-related issues. develop and maintain relationships with key vendors, negotiating favorable payment terms, disc...
Customer service analyst mandarin location co-barranquilla posted date 4 hours ago(12/26/2023 10:03 am) job id 2023-3025 # positions 1 category customer service job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints. keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. check to ensure that appropriate changes were made to resolve customers' problems. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. refer unresolved customer grievances to designated departments for further investigation. determine charges for services requested, collect payments, and/or arrange for billing. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could incr...
Auditor location co-barranquilla | co-bogotá posted date 1 month ago(11/28/2023 7:26 am) job id 2023-2991 # positions 1 category fao job summary the auditor plays a vital role in conducting financial, operational, and compliance audits within the organization. work under the guidance of the audit manager and audit supervisor to evaluate internal controls, assess risks, and provide recommendations to enhance processes and mitigate risks. the auditor is responsible for executing audit procedures, documenting findings, and contributing to the preparation of audit reports. responsibilities execute audit procedures in accordance with established audit plans and objectives. evaluate the effectiveness of internal controls, risk management, and governance processes. review financial statements, operational processes, and compliance with regulations. identify control deficiencies, process inefficiencies, and areas of risk. document audit findings and prepare work papers in a clear and organized manner. assist in the preparation of audit reports, including recommendations for improvement. collaborate with team members to address audit findings and implement corrective actions. stay updated on relevant regulations, accounting standards, and auditing practices. utilize audit software and data analytics tools to enhance audit procedures. contribute to the development and improvement of audit programs and procedures. skills and experience technical thorough knowledge of auditing principles, practices, and methodologies. proficiency in using data analytics tools and audit software to anal...
Service desk analyst is a key role that requires strong communication and technical skills to provide exceptional customer service. the ideal candidate will have 2-4 years of experience in technical support with a strong understanding of best practices and it frameworks. proficiency in active directory, network-shared printers, and windows with shared drives experience is also required. responsibilities: - manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. - exceed customer expectations by delivering exceptional customer service. - maintain detailed case records, documentation, and ensure cases are closed efficiently. - identify and recommend procedure modifications or improvements. - update or create knowledge base articles to ensure accuracy in service desk procedure. - stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users. skills and qualifications: - technical support experience with a strong understanding of best practices and it frameworks, such as itil (information technology infrastructure library). - proficiency with active directory, network-shared printers, and windows with shared drives experience. ...
Join to apply for the observability engineer role at auxis 2 months ago be among the first 25 applicants join to apply for the observability engineer role at auxis get ai-powered advice on this job and more exclusive features. job summary the observability engineer will design, implement, and maintain observability solutions for complex systems and applications. this role requires a solid understanding of monitoring and observability practices, as well as expertise in tools and technologies used to collect and analyze performance, logging, and metrics data. job summary the observability engineer will design, implement, and maintain observability solutions for complex systems and applications. this role requires a solid understanding of monitoring and observability practices, as well as expertise in tools and technologies used to collect and analyze performance, logging, and metrics data. responsibilities - monitoring setup and configuration: configure monitoring tools to gather data from various systems, applications, and network components. define metrics, configure data collection agents, and ensure proper connectivity and access. - alert management: monitor alerts, perform triage to identify critical issues, analyze alert patterns, and configure escalation workflows to ensure timely response and resolution. - performance analysis and troubleshooting: use tool features to analyze metrics, logs, and traces. conduct root cause analysis, troubleshoot issues, and identify areas for optimization. - incident response: collaborate across teams to respond to incident...
Job summary: the patching operations center analyst will be responsible for server os patch deployment as well as patching standards and processes, to maintain server health across the enterprise environment, while ensuring high levels of system availability according to best practices, while ensuring high levels of system availability and performance. **responsibilities**: - execute the patch management program across the client’s infrastructure. - oversee, track, and schedule all server patches. - deploy critical and security patches to maintain high system performance, availability, and security. - evaluate and review patches before and after installation. - update and maintain enterprise patch maintenance windows. - create and maintain operational procedures to ensure patching success rates and act as the main point of communication for security patching. - interface with customers and management to conduct reviews and provide reporting on patching status, identifying trends to improve the overall health of the environment. - maintain ticket queues for new patching or change requests. - escalate issues for resolution to appropriate teams when necessary. - understand alerts for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks. - react to events to maintain the highest level of systems and infrastructure availability. - work closely with the it service desk, engineering team, and vendors to expedite outage resolution. skills and experience: **experience**: - experience with the basic adm...
Get ai-powered advice on this job and more exclusive features. job summary the customer service agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities confer with customers by telephone to provide information about products and services, modify orders or account information, or to obtain details of complaints. keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. check to ensure that appropriate changes were made to resolve customers' problems. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. refer unresolved customer grievances to designated departments for further investigation. determine charges for services requested, collect payments, and/or arrange for billing. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays. solicit sale of new or additional services or products, upsell. review insurance terms with caller...
Accounts payable clerk location co-barranquilla posted date 3 weeks ago(12/18/2023 10:10 am) job id 2023-3014 # positions 5 category fao job summary the individual will be responsible for ensuring that all payables, travel & expense and/or vendor control transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for all related tasks associated with invoice and payment processing, including receiving, recording, posting and verifying accounts payable transactions to journals, ledgers and other records. responsibilities responsibilities process and code invoices accurately and efficiently, ensuring adherence to company policies and procedures. review and verify invoices for appropriate documentation and approvals. communicate with vendors and suppliers to resolve any discrepancies or issues related to invoices or payments. prepare and process payment batches, including checks, wire transfers, and electronic payments, while ensuring accuracy and timeliness. reconcile vendor statements and resolve any outstanding balances or discrepancies. maintain accurate and organized financial records, including invoices, payment documents, and related correspondence. assist in month-end and year-end closing processes, including reconciling accounts payable transactions and preparing reports as needed. collaborate with other departments, such as purchasing and receiving, to ensure proper documentation and approval for purchases. respond to inter...
Join to apply for the service desk analyst (l1) graveyard role at auxis 2 days ago be among the first 25 applicants join to apply for the service desk analyst (l1) graveyard role at auxis job summary the senior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. job summary the senior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolv...
Job summary the senior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. serve as the initial point of contact for customers and provide solutions to their issues. escalate unresolved queries to the next level of support as needed. guide customers through troubleshooting process effectively follow up with customers to ensure high-level satisfaction and issue resolution. exceed customer expectations by delivering exceptional customer service. maintain detailed case records, documentation, and ensure cases are closed efficiently. identify and recommend procedure modifications or improvements. update or create knowledge base articles to ensure accuracy in service desk procedure. stay updated on relevant product offerings, current support po...
Job summary auxis seeks a professional customer service agent to provide exceptional business and customer support, both individually and as part of a project team, with a focus on assisting managed services and customer service clients to ensure high levels of customer satisfaction and productivity. key responsibilities: 1. confer with customers by telephone to provide information about products and services, modify orders or account information, or to obtain details of complaints. 2. keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken. 3. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. 4. check to ensure that appropriate changes were made to resolve customers' problems. 5. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. 6. refer unresolved customer grievances to designated departments for further investigation. 7. determine charges for services requested, collect payments, and/or arrange for billing. 8. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. 9. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes. 10. solicit sale of new or additional services or products, upsell. 11. review insurance terms with callers to determine steps for claims coverage. 12. compare disputed merchandise with origin...
Job overview the role of a retail analyst level i is the first point of contact for users calling our it service desk. this position requires answering incoming calls, tracking all information in a call tracking system, and providing basic desktop support. duties and responsibilities 1. incident/request/problem/knowledge management 2. perform incident and request queue management for auxis clients and assign tickets as appropriate 3. provide first-level contact, convey resolutions to customer issues, and follow up 4. properly escalate unresolved queries to the next level of support 5. utilize excellent customer service skills and exceed customers' expectations 6. ensure proper recording, documentation, and closure 7. recommended procedure modifications or improvements 8. acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users 9. other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s) skills and qualifications - language skills: english-spanish proficiency (oral and written) at 85% or higher (b2+ level or above) - experience: no prior experience required, but at least 1 year of experience in technical support is preferred - familiarity or training in it best practices or frameworks such as itil (information technology infrastructure library) is a plus benefits and working conditions - candidates must be flexible to adjust their schedule according to account needs - available shifts include: - 1...
Observability engineer auxis seeks an observability engineer to design, implement, and maintain observability solutions for complex systems and applications. about the role this is a full-time position with a work schedule of monday-friday. some schedule variations may be required including on-call coverage rotation. responsibilities - configure monitoring tools to gather data from various systems, applications, and network components. define metrics, configure data collection agents, and ensure proper connectivity and access. - monitor alerts, perform triage to identify critical issues, analyze alert patterns, and configure escalation workflows to ensure timely response and resolution. - analyze metrics, logs, and traces using tool features. conduct root cause analysis, troubleshoot issues, and identify areas for optimization. - collaborate across teams to respond to incidents quickly, handling triage, communication, and coordination with stakeholders. participate in post-incident reviews to identify improvements. - develop and maintain dashboards and visualizations that offer a consolidated view of system health and performance. - monitor resource utilization and trends to forecast capacity needs. collaborate on resource planning and provisioning to support scalability and optimal performance. - perform routine administration tasks for observability tools, including user management, access control, and system upgrades. - document configurations, troubleshooting steps, and best practices. contribute to knowledge bases and share insights with the team. - integrate obse...
Service desk analyst (l1) graveyard role the service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities: - manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively. - follow up with customers to ensure high-level satisfaction and issue resolution. - exceed customer expectations by delivering exceptional customer service. - maintain detailed case records, documentation, and ensure cases are closed efficiently. - identify and recommend procedure modifications or improvements. - update or create knowledge base articles to ensure accuracy in service desk procedure. - stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users. additional responsibilities: - comply and adhere to auxis operational processes and security policies. - use auxis service management tools for incident, problem, change, and configuration management. - use auxis monitoring and management tools for the devices and infrastructure applications. - attend all operational and project related scheduled meetings as re...
Job title: a premier customer support specialist job summary this role involves providing exceptional customer support by serving as the initial point of contact for users contacting our it service desk. the ideal candidate will have a strong understanding of best practices and it frameworks, such as itil (information technology infrastructure library). responsibilities - customer engagement: manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - troubleshooting and escalation: serve as the initial point of contact for customers and provide solutions to their issues, escalating unresolved queries to the next level of support as needed. - documentation and record keeping: maintain detailed case records, documentation, and ensure cases are closed efficiently. - process improvement: identify and recommend procedure modifications or improvements, updating or creating knowledge base articles to ensure accuracy in service desk procedure. required skills and qualifications the successful candidate will possess: - technical expertise: proficiency with active directory, network-shared printers, and windows with shared drives experience. - certifications: cisco ccna, itil, microsoft 365 fundamentals, comptia a+ (nice to have). education: a high school degree is a prerequisite for this position. pursuing a degree in computer science, engineering, it, or equivalent working experience (nice to have). language skills: proficiency in english and spanish (oral and writing at 85% or higher), with a minimum of b2+ level profi...
Join or sign in to find your next job join to apply for the senior accounts receivable clerk role at auxis 3 days ago be among the first 25 applicants join to apply for the senior accounts receivable clerk role at auxis job summary as a sr. accounts ...
Information security operations engineer iii join to apply for the information security operations engineer iii role at auxis continue with google continue with google information security operations engineer iii 2 months ago be among the first 25 ap...
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