Hola, este es el primer paso en su recorrido en adidas. llevamos más de 70 años creando la mejor equipación deportiva e inspirando a millones de personas a cambiar sus vidas a través del deporte. nuestro principal valor son las personas. en adidas so...
Hola, este es el primer paso en su recorrido en adidas. llevamos más de 70 años creando la mejor equipación deportiva e inspirando a millones de personas a cambiar sus vidas a través del deporte. nuestro principal valor son las personas. en adidas so...
Claims specialist (p2) area : gbs department : gbs bogotá direct reporting line : manager indirect/secondary reporting line : subsidiary/country : bogotá location: bogotá gsms grade: p2 number of personnel managed : na cost center/budget and/or revenue responsibility : na purpose & overall relevance for the organization: adidas shared services in bogotá delivers high quality services for customer service and invoice to cash, accounts payable, retail accounting, ecommerce accounting and other finance processes as well as hr services for adidas companies located in europe and americas. claims is a key element within adidas wholesale customer service. this team is responsible for the claim’s activities such logistic claims and invoice management tasks. the team delivers all activities in timely manner and with the required quality. the team supports projects, including process standardisation, tools implementation and other ad hoc projects. key responsibilities: claims management activities such us logistic claims and defect / used product, returns, pricing, compliance, auditing, vendor allowance, and advertising. responsible for investigating, resolving, and reconciliating an entire portfolio for the strategic accounts deductions for nam. support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing manage customer relationship, which includes problem resolution and root cause analysis manage the relationships within customer service and sales as well as other stakeholders in the busi...
Propósito y relevancia general para la organización: apoyar al store manager como segundo a cargo, en las tiendas tipo b y c, contribuyendo al logro de los objetivos y kpis de la tienda, optimizando el uso de los recursos y asegurando una experiencia de compra memorable para los consumidores. liderar y organizar las funciones del equipo de trabajo asegurando el balance adecuado entre la operación y servicio para alcanzar los objetivos del negocio. responsabilidades claves: • supervisa y da soporte en las diferentes actividades de la tienda, ejecutándolas junto con el equipo de trabajo, liderando con el ejemplo la aplicación de los estándares de servicio, maximizando el tiempo invertido en la venta y liderando a los miembros del equipo en el piso de venta. • domina los kpis de la tienda como cr (conversion rate / tasa de conversión), atv (average transaction value / valor promedio por transacción), asp (average selling price / precio de venta promedio), upt (unit per transaction / unidad por transacción), trafico, márgen estandard, nps (net promoter score) y se asegura de que el equipo los conozca, cómo contribuyen mediante el análisis de datos relevantes y toma decisiones comerciales para mejorarlos. • da soporte en la ejecución del uso adecuado de los recursos disponibles de la tienda, optimiza la programación del personal, controla los descuentos, minimiza y controla las pérdidas de inventario, y administra y controla de manera eficiente todos los gastos generales operativos bajo la responsabilidad del equipo gerencial de la tienda, para impactar la rentabilidad de la tie...
Bizagi is growing fast as part of the rapidly expanding cloud automation market. right now, we’re looking for the best individuals across regions with a talent for innovation. we are extremely passionate about our global team, our diversity, our culture and our customers. bizagi is a global software company born in latam with a strong presence in emea and growing fast in nam. bizagi stands for business agility with a clear vision: to be the best process automation company enabling large organizations to change faster. because traditional software development and legacy systems can be slow, bizagi developed an easy-to-use cloud platform for low-code process automation. it helps organizations across industries to launch modern apps that digitize and automate the way the business works. customers include adidas, dhl and old mutual. what is it like to work at bizagi? we are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. you’ll have the chance to work with talented people across the globe – including our world-class leaders. every bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. we don’t take ourselves too seriously and we celebrate new ways of thinking. once you join you will see also that bizagi embraces diversity, equality, inclusion, and mutual respect. importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. our values are to be innovative, collaborati...
Purpose & overall relevance for the organisation: adidas gbs delivers high quality services for finance and accounting. in bogotá we are opening a new gbs (global business services) center with the aim of serving the nam countries in several processes. single point of contact for nam business to provide guidance on t&e processes and policies, including standard support activities for internal customers general functional expert with responsibility for t&e processes and the delivery of services within his/her team key responsibilities and general accountabilities : plans and carries out activities within the jurisdiction of the position to ensure prompt payment to employees for valid expenses act as a single point of contact to provide guidance to internal customers on t&e processes and policies and resolve queries from internal customers facilitate the efficient use of the concur system strive for compliance of t&e policy perform standard support activities, review queries for all relevant process areas conduct research for existing tickets, resolve and send resolutions back to requester where possible or escalate tickets and inform users on lead times identify potential problems and/ or delays in resolution and notify internal customer drive continuous improvement in t&e operations developing ideas and recommendations based on most common issues create and maintain up to date desktop procedures for expense management end to end process key relationships: employees throughout north america and canada leaders of gbs colleagues knowledge, skills and abilities...
Bizagi is growing fast as part of the rapidly expanding cloud automation market. right now, we’re looking for the best individuals across regions with a talent for innovation. we are extremely passionate about our global team, our diversity, our culture and our customers. bizagi is a global software company born in latam with a strong presence in emea and growing fast in nam. bizagi stands for business agility with a clear vision: to be the best process automation company enabling large organizations to change faster. because traditional software development and legacy systems can be slow, bizagi developed an easy-to-use cloud platform for low-code process automation. it helps organizations across industries to launch modern apps that digitize and automate the way the business works. customers include adidas, dhl and old mutual. what is it like to work at bizagi? we are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. you’ll have the chance to work with talented people across the globe – including our world-class leaders. every bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. we don’t take ourselves too seriously and we celebrate new ways of thinking. once you join you will see also that bizagi embraces diversity, equality, inclusion, and mutual respect. importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. our values are to be innovative, collaborati...
Purpose and overall relevance for the organization: the adidas digital growth team builds digital campaigns that give our consumers the best experience of our brand. digital activation and global digital content management are part of this organization. we are looking for individuals eager to learn and specialize in building and managing content and experiences on our ‘own’ platforms from .com to mobile apps. in this role, you will work with the global digital content management team within the digital growth area as part of the adidas digital organization in bogotá, colombia. the global digital content management team is responsible for the creation, localization and management of global content activations on and the adidas app across multiple markets as well as other touchpoints and platforms. in this role, you will deliver campaigns (consisting of text, image, and video elements) across various digital channels. you will be responsible for the quality and timely delivery of content as part of integrated marketing campaigns. specifically, for day-to-day operations using a variety of content management systems (cms) for brand content is required. you will act as the defined expert for these platforms and key contact for a wide variety of stakeholders (business unit, digital activation, agencies, translations team, qa team, it, local markets, etc.). key responsibilities: create, localize, and manage content updates in a cms at global level, based on set digital campaign plan. successfully deliver assigned projects end-to-end think globally and x-functionally to identify pr...
Bizagi is growing fast as part of the rapidly expanding cloud automation market. right now, we’re looking for the best individuals across regions with a talent for innovation. we are extremely passionate about our global team, our diversity, our culture and our customers. bizagi is a global software company born in latam with a strong presence in emea and growing fast in nam. bizagi stands for business agility with a clear vision: to be the best process automation company enabling large organizations to change faster. because traditional software development and legacy systems can be slow, bizagi developed an easy-to-use cloud platform for low-code process automation. it helps organizations across industries to launch modern apps that digitize and automate the way the business works. customers include adidas, dhl and old mutual. what is it like to work at bizagi? we are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. you’ll have the chance to work with talented people across the globe – including our world-class leaders. every bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. we don’t take ourselves too seriously and we celebrate new ways of thinking. once you join you will see also that bizagi embraces diversity, equality, inclusion, and mutual respect. importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. our values are to be innovative, collaborati...
Purpose & overall relevance for the organization: support key finance relationships through the collection and follow-up of the improvement opportunities by ensuring the definition and execution of the action plan. key responsibilities: support and act on finance improvement opportunities identified: support the finance lam strategy by coordinating and managing improvement opportunities prioritization within the different teams involved. drive the defined ‘drumbeat’ through preparing relevant meeting/calls, ensuring structured follow-up on action items and key topics. support on the alignment of the different meetings within the operating rhythm and prepare content, in case it is needed, for them. consolidate and follow up on the open actions to foster improvement. closely tracking action plan progress, and support the teams on issues, decisions, and recommended future actions. support on budget management, business case modelling, cost/return estimations, analytics (as required). actively manage a network across the organization to ensure the connection between teams to achieve successful results. support to functional teams of lam finance: guide owners in executing lam finance action plan by setting objectives, developing detailed plans, defining clear deadlines and actionable commitments. provide feedback to action plan owners to ensure high quality and timely execution. key relationships: accounting & taxes lam community gbs country finance directors vp finance business partners knowledge, skills and abilities: project management verbal and written communication skills ...
Manager controller country department: finance direct reporting line: sr. manager / director fp&a indirect/second reporting line: subsidiary/country: colombia location: colombia gsms grade: m4 personnel managed: no purpose & overall relevance for the organization drive the budget, forecasting and consolidation processes in the country. the cornerstone activity of this role is driving consistency and alignment of planning, reporting and methodology for the channel in alignment with globally defined planning processes. in addition, cross-functional activities such as driving cost efficiencies, establishing a consistent reporting environment and optimizing business decisions to maximize profitability are key responsibilities of this position. the role ensures the local and regional retail teams are provided top notch and highly relevant information, analysis and trade-off alternatives for their business decisions. key responsibilities • manage planning and execution of annual budget process and periodical forecasting process giving guidance, clear assumptions and methodology to the countries for retail to ensure forecast accuracy and work closely together with regional and country retail team • generate monthly business review with detailed explanation and analysis of country / channel evolution - deep understanding of country´s actual numbers, development and kpis evolution to provide insights and transparency to the commercial controller, fp&a country lead and channel director • align with business partners to supp...
Bizagi is growing fast as part of the rapidly expanding cloud automation market. right now, we’re looking for the best individuals across regions with a talent for innovation. we are extremely passionate about our global team, our diversity, our culture and our customers. bizagi is a global software company born in latam with a strong presence in emea and growing fast in nam. bizagi stands for business agility with a clear vision: to be the best process automation company enabling large organizations to change faster. because traditional software development and legacy systems can be slow, bizagi developed an easy-to-use cloud platform for low-code process automation. it helps organizations across industries to launch modern apps that digitize and automate the way the business works. customers include adidas, dhl and old mutual. what is it like to work at bizagi? we are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. you’ll have the chance to work with talented people across the globe – including our world-class leaders. every bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. we don’t take ourselves too seriously and we celebrate new ways of thinking. once you join you will see also that bizagi embraces diversity, equality, inclusion, and mutual respect. importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. our values are to be innovative, collaborati...
Bizagi is growing fast as part of the rapidly expanding cloud automation market. right now, we’re looking for the best individuals across regions with a talent for innovation. we are extremely passionate about our global team, our diversity, our culture and our customers. bizagi is a global software company born in latam with a strong presence in emea and growing fast in nam. bizagi stands for business agility with a clear vision: to be the best process automation company enabling large organizations to change faster. because traditional software development and legacy systems can be slow, bizagi developed an easy-to-use cloud platform for low-code process automation. it helps organizations across industries to launch modern apps that digitize and automate the way the business works. customers include adidas, dhl and old mutual. what is it like to work at bizagi? we are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. you’ll have the chance to work with talented people across the globe – including our world-class leaders. every bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. we don’t take ourselves too seriously and we celebrate new ways of thinking. once you join you will see also that bizagi embraces diversity, equality, inclusion, and mutual respect. importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. our values are to be innovative, collaborati...
Exciting times at adidas! as we continue to grow, we’re building a pool of talented professionals for future opportunities in credit and collections. by applying, you’ll join our talent pipeline, and we’ll reach out when a role that matches your profile becomes available. we look forward to connect with you! purpose & overall relevance for the organisation: adidas gbs delivers high quality services for finance and accounting. in bogotá we are opening a new gbs center with the aim of serving the region countries in several processes. credit and collections are responsible for performing daily activities such as dunning and collection, dispute management and credit management. the team deliver all activities in timely manner and with the required quality. the team supports projects, including process standardisation, tools implementation and other ad hoc projects. key responsibilities and general accountabilities: handle complex customer portfolio with high impact in the business establish a close and trustful relationship with the customer, proactively anticipating issues ensure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment drive timely collection by following up on overdue invoices with customers, collection agencies and end consumers manage customer relationship, which includes problem resolution and root cause analysis, identifying and proposing solutions to area manager assess & review the credit risk on the customer on regular basis, calculate and suggest the required credit limits d...
Purpose & overall relevance for the organization: execute and deliver hr reports and other management information to support the hr function and senior management globally in their strategic and daily people and organizational decision making. key responsibilities: execute, deliver and publish global hr reports and other management information in a timely and accurate manner define and update global hr data management and reporting standards, guidelines and manuals keep a global hr data and reporting repository, containing definitions of master and reference data, available reports, data feeds and key performance indicators, up-to-date and available to end users manage implementation and enhancements of hr reporting and analytical tools and processes validate hr data compliance with global hr data model, group policies and data privacy regulations manage global data auditing activities consult hr services and market hr functions in data auditing standards and routines consult hr and non-hr functions in the definition and usage of global hr data, reports and information, as well as reporting and analytical tools moderate alignment activities between hr, controlling and other functions regarding functional hierarchy level and other cross-functional data elements initiate process and data improvement measurements participate and facilitate a global network of reporting champions throughout the group in order to provide transparency on and awareness of data management and reporting standards and definitions maintain sound business relationship between hr, finance/controlling, a...
Purpose & overall relevance for the organization: key contact to drive and guarantee maximum level of service on lam ecom/market places order fulfillment (orders and returns), managing the orders and returns performance in a daily basis, leading the ecom order process with customer service team as well as internal stakeholders, dpc, scm, it, finance globally and locally to deliver the maximum customer satisfaction and nps. key responsibilities: manage order pool for all lam countries (which grows as fast as the business year after year) to ensure service levels to customers, guarantying that partner orders are all processed, invoiced and arrived to adidas group consumers, focusing on customer satisfaction and reputation for marketplaces. assure on-time returns process of partner orders from pick-up with adidas customers. key role to guarantee speed of refunds to ecom consumers. drive customer service topics related to orders processing and returns, looking for reduce the level of contacts by proving operation service excellence to adidas partners to support the growth of marketplaces. contact appropriate support locally and globally teams to solve any issue regarding ecom order fulfillment, assure solutions and/or follow escalation processes identify interdependencies with other functional areas and lead scalation and communication of incidents according to their severity and impact to the business slas. measure and report on fulfillment kpis (on-time of orders, cancellation rates, return rates…) work with distribution center and omnichannel teams to support and monitor ful...
Purpose & overall relevance for the organisation: adidas gbs delivers high quality services for finance and accounting. in bogotá we are opening a new gbs center with the aim of serving the lam countries in several processes. responsible to support the activities of account reconciliation, drive timely review and follow up for supplier accounts, balance sheet reconciliation accounts and other analytic reports within source to pay – accounts payable department. drive strong financial control over the accounts payable records. key responsibilities and general accountabilities : preparation and review of payment proposals for adidas subsidiaries clarifying and reconcile differences on the postings preparation of month-end journal entries: accruals, depreciation, provisions, prepayments by ensuring entries are recorded in accordance with company policies and all deadlines are accomplished prepare balance sheet reconciliations coordinate with other departments to obtain information about transactions and research unreconciled items preparation of external and internal audit requests create and analyse various reports under area of responsibility including regular reporting maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices identify the improvement opportunities and support their implementation assist ongoing projects for the implementation of technology solutions assist requests from partner finance departments key relationships: internal controls other gbs departments local markets management suppliers...
Bizagi is growing fast as part of the rapidly expanding cloud automation market. right now, we’re looking for the best individuals across regions with a talent for innovation. we are extremely passionate about our global team, our diversity, our culture and our customers. bizagi is a global software company born in latam with a strong presence in emea and growing fast in nam. bizagi stands for business agility with a clear vision: to be the best process automation company enabling large organizations to change faster. because traditional software development and legacy systems can be slow, bizagi developed an easy-to-use cloud platform for low-code process automation. it helps organizations across industries to launch modern apps that digitize and automate the way the business works. customers include adidas, dhl and old mutual. what is it like to work at bizagi? we are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. you’ll have the chance to work with talented people across the globe – including our world-class leaders. every bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. we don’t take ourselves too seriously and we celebrate new ways of thinking. once you join you will see also that bizagi embraces diversity, equality, inclusion, and mutual respect. importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. our values are to be innovative, collaborati...
Adidas gbs provides globally unified services to adidas employees, consumers and other users, based on standardized and automated solutions across different functions and markets. we leverage state of the art technology and encourage a human-centric and innovative mindset to continually raise the bar of the user experience. this is enabling us to drive operational efficiency, improved agility and better decision-making whilst reducing complexity in adidas. our mandate is to be the foundation for an agile and efficient company. this is our role to support adidas mission of being the best sports brand in the world. we embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce which reflects our consumers and communities. we champion individual uniqueness and cultivate a culture of belonging, so that everyone can create at their best. purpose & overall relevance for the organization: business analysts are independent contributors who are the drivers of our continued growth and success. with their commitment to innovation, these analysts seek, develop, and help implement strategic initiatives for improved efficiency and productivity. we’re currently searching for a process automation business analyst to help guide our organization to the future. from researching solutions to evaluating their impacts, the ideal candidate will be a detailed planner, expert communicator, and top-notch analyst. this person will play a key role in bridging the gap between business needs and technical solutions, ensuring that our automation initiatives effectively enhan...
Bizagi is growing fast as part of the rapidly expanding cloud automation market. right now, we’re looking for the best individuals across regions with a talent for innovation. we are extremely passionate about our global team, our diversity, our culture and our customers. bizagi is a global software company born in latam with a strong presence in emea and growing fast in nam. bizagi stands for business agility with a clear vision: to be the best process automation company enabling large organizations to change faster. because traditional software development and legacy systems can be slow, bizagi developed an easy-to-use cloud platform for low-code process automation. it helps organizations across industries to launch modern apps that digitize and automate the way the business works. customers include adidas, dhl and old mutual. what is it like to work at bizagi? we are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. you’ll have the chance to work with talented people across the globe – including our world-class leaders. every bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. we don’t take ourselves too seriously and we celebrate new ways of thinking. once you join you will see also that bizagi embraces diversity, equality, inclusion, and mutual respect. importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. our values are to be innovative, collaborati...
Purpose & overall relevance for the organization: key responsibilities: generate yearly training budget and calendar for market and countries to optimize resource allocation and ensure existing and new programs are deployed across channels accordingly. drive relationship between brand and retail heads and local stakeholders to share and receive qualitative feedback on existing and new programs, discuss seasonal needs and ensure global guidance is clear. implement lam sales academy operating model and market interaction and engagement model to ensure consistency in execution and focus in key areas/programs. develop kpi´s and monitor implementation of tools/programs to assess quality of trainings across channels and measure the impact to the business. influence selection of local and regional vendors/agencies to ensure same level of service is provided across channels, brands and countries, identifying synergies. generate training models, plans and modules to support the knowledge increase of the trainers and retail store staff in brands, service models & products. create business needs assessment in the countries and develop appropriate training plans for countries learning gaps to develop tools and training plans according to the country needs. key relationships: retail ops franchise ops hr omnichannel ctcs knowledge skills and abilities : experienced in job and fully qualified/trained. commercial understanding of retail business effective communication stakeholder management people management combined broad theoretical and practical knowledge incl. company policies and pra...
Purpose & overall relevance for the organization: executive the hr services processes for chile: benefits administration, personnel, and document administration, hris, and data management according to regional and global frameworks. key responsibilities: exit management (administrate involuntary, voluntary, and retirement exits), ensure the correct registration in sap of terminations, with the correct justification and the related document kit for signing and ending the relationship, and consider the local legislation indicated for this process. administer time management with the correct systemic parameterization in payroll and working hours control systems, as determined by current labor legislation and union rules, and analysis of data present at the close of the monthly, under great criticism, to avoid errors in payroll processing and liability. ensure the benefits administration processes for the country, working in alignment with the regional and local organization rewards and management with the correct systemic parameterization in payroll for discounts and reporting. administrate and ensure the update of gbs sharepoint of the country and coordinate activities related to benefits. send information to payroll for the payment of benefits, and wholesale commissions, among others. administrate mobility local activities to ensure employee movements, compliance, and adherence to mobility policy and local legislation. collaborate with the regional mobility manager on local mobility vendor management activities. manage employee inquiries related to hr services processes (ben...
Purpose and overall relevance for the organization: the adidas digital growth team builds digital campaigns that give our consumers the best experience of our brand. digital activation and global digital content management are part of this organization. we are looking for digital experts dedicated to building and managing content and experiences on our ‘own’ platforms from .com to mobile apps. in this role, you will work with the global digital content management team within the digital growth area as part of the adidas digital organization in bogotá, colombia. the global digital content management team is responsible for the creation, localization and management of global content activations on and the adidas app across multiple markets as well as other touchpoints and platforms. in this role, you will deliver campaigns (consisting of text, image, and video elements) across various digital channels. you will be responsible for the quality and timely delivery of content as part of integrated marketing campaigns. specifically, for day-to-day operations using a variety of content management systems (cms) for brand content is required. you will act as the defined expert for these platforms and key contact for a wide variety of stakeholders (business unit, digital activation, agencies, translations team, qa team, it, local markets, etc.). key responsibilities: create, localize, and manage content updates in a cms at global level, based on set digital campaign plan. successfully deliver assigned projects end-to-end through effective application of project management methodologie...
Sr. specialist account operations (m/f/d) area: nam department: account operations direct reporting line: manager indirect/secondary reporting line: subsidiary/country: location: bogotá gsms grade: p1 number of personnel managed: 0 cost center/budget/revenue responsibility: no purpose & overall relevance for the organization: support the business to achieve sales and market strategy objectives. ensure a reliable, adequate, and competitive e2e service level for all assigned account pool and drive assigned projects within ao nam. responsibilities: · assist in providing customer service support to all assigned customers in specific market. · support communicating with customers via all relevant communication channels (e-mail, assist, etc) and providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or sales. · ensure close cooperation with internal and external stakeholders (e.g. sales, ao team, finance, order fulfilment, etc) with the following topics: o backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, etc. o monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with finance and sales o coordinating new customer set-ups and changes to customer master data, customer number closures, order blocks as well as changes to and withdrawal from associations, in cooperation with finance, it and customer master management, etc. o setting and/or authorizing order and invoice value date in accordance with the applicable value date and signature reg...
Purpose & overall relevance for the organization: claims is a key element within adidas wholesale customer service. this team is responsible for the claim’s activities such logistic claims and invoice management tasks. the team delivers all activities in timely manner and with the required quality. the team supports projects, including process standardisation, tools implementation and other ad hoc projects. key responsibilities: invoice management activities such us billing transmition, billing error resolution and monitoring billing due list claims management activities such us logistic claims and defect / used product support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing manage customer relationship, which includes problem resolution and root cause analysis manage the relationships within customer service and sales as well as other stakeholders in the business identify the improvement opportunities and support their implementation support ongoing projects for the implementation of technology solutions key relationships: credit management other customer service teams sales market finance knowledge, skills and abilities: strong customer service orientation high level of empathy and emotional intelligence experience with sap experience with experience in a shared service environment or similar ability to read, write and communicate in english in a business setting ability to pay close attention to detail and high degree of customer orientation good problem solving and ana...
Propósito y relevancia general para la organización: apoyar al store manager como segundo a cargo, en las tiendas tipo a, contribuyendo al logro de los objetivos y kpis de la tienda, optimizando el uso de los recursos y asegurando una experiencia de compra memorable para los consumidores. liderar y organizar las funciones del equipo de trabajo asegurando el balance adecuado entre la operación y servicio para alcanzar los objetivos del negocio. responsabilidades claves: • supervisa y da soporte en las diferentes actividades de la tienda, ejecutándolas junto con el equipo de trabajo, liderando con el ejemplo la aplicación de los estándares de servicio, maximizando el tiempo invertido en la venta y liderando a los miembros del equipo en el piso de venta. • domina los kpis de la tienda como cr (conversion rate / tasa de conversión), atv (average transaction value / valor promedio por transacción), asp (average selling price / precio de venta promedio), upt (unit per transaction / unidad por transacción), tráfico, márgen estandar, nps (net promoter score) y se asegura de que el equipo los conozca, cómo contribuyen mediante el análisis de datos relevantes y toma decisiones comerciales para mejorarlos. • da soporte en la ejecución del uso adecuado de los recursos disponibles de la tienda, optimiza la programación del personal, controla los descuentos, minimiza y controla las pérdidas de inventario, y administra y controla de manera eficiente todos los gastos generales operativos bajo la responsabilidad del equipo gerencial de la tienda, para impactar la rentabilidad de la tienda. ...
Bizagi is growing fast as part of the rapidly expanding cloud automation market. right now, we’re looking for the best individuals across regions with a talent for innovation. we are extremely passionate about our global team, our diversity, our culture and our customers. bizagi is a global software company born in latam with a strong presence in emea and growing fast in nam. bizagi stands for business agility with a clear vision: to be the best process automation company enabling large organizations to change faster. because traditional software development and legacy systems can be slow, bizagi developed an easy-to-use cloud platform for low-code process automation. it helps organizations across industries to launch modern apps that digitize and automate the way the business works. customers include adidas, dhl and old mutual. what is it like to work at bizagi? we are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. you’ll have the chance to work with talented people across the globe – including our world-class leaders. every bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. we don’t take ourselves too seriously and we celebrate new ways of thinking. once you join you will see also that bizagi embraces diversity, equality, inclusion, and mutual respect. importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. our values are to be innovative, collaborati...
Sus actividades: #wepowerpossible hola, este es el primer paso en su recorrido en adidas. llevamos más de 70 años creando la mejor equipación deportiva e inspirando a millones de personas a cambiar sus vidas a través del deporte. nuestro principal va...
Logistico bodega de tienda part time (sp stockroom pt). mbfo cedritos bogotá propósito y relevancia general para la organización: contribuir a los logros de los kpis objetivo de la tienda proporcionando una experiencia memorable para los clientes y v...
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