In this role, you'll work in one of our ibm consulting client innovation centers (delivery centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. our delivery centers of...
Dive deep into digital! for 20 years intellias has been developing top-tier digital solutions for the world’s leading companies, keeping them in line with the latest technology trends. join in and provide innovations for the future! we are looking fo...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in , , , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop s...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in , , , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop s...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in , , , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop s...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in , , , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop s...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in , , , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop s...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in , , , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop s...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in , , , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop s...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in , , , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop s...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in , , , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop s...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in , , , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop s...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in , , , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop s...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in , , , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop s...
The red hat center of excellence (coc) team is looking for a technical support engineer with a background in platform-as-a-service (paas) technologies to join us remotely in latam. as a member of red hat's ibm cloud pak openshift support engineering team, you will provide high-level technical support and sustaining engineering services to help maximize uptime and reduce it costs for enterprise customers. in this role, you'll use customer support systems and tools from both companies to troubleshoot and resolve cases quickly and efficiently and partner closely with customers, developers, architects, and operations teams to solve complex and challenging issues. this is an excellent opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the brightest engineers in open-source software. what you will do: serve as the direct support for ibm customer inquiries about the red hat openshift container platform handed over from ibm product support teams. use ibm and red hat ticketing systems and support tools to assist customers directly. analyze issues to identify problems and communicate corrective actions and resolutions to customers. collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. document diagnostic steps and create reusable solutions for future incidents perform weekend and holiday shift duties...
The red hat customer experience and engagement (cee) team is looking for an experienced engineer to join our solutions support team in colombia. in this role, you will become an expert in red hat’s offerings and technologies, like red hat openshift, red hat enterprise linux (rhel), and red hat ansible automation platform. you’ll provide skilful, direct technical support to a very small subset of our customers. you'll work closely with your customer, red hat’s global support team, critical accounts team, and engineering teams. you will interact with some of red hat’s most strategic, critical, and innovative customers. you will be a part of the red hat’s unique culture that is enriched with open practices in , , , and associate growth. red hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. you’ll be able to bring innovative solutions to complex problems. you will also have the opportunity to be a part of several red hat recognition programs to connect, recognize, and celebrate success. as a red hat engineer, you can collaborate with international teams to improve open source software. what you will do: provide high level technical support to your customers through web-based support and phone support meet with your customers on a regular basis to ensure that red hat is aligned to the customer’s support priorities work with other red hat teams engaged with your customers perform technical diagnostics and troubleshoot customer technical issue to develop s...
2 days ago be among the first 25 applicants direct message the job poster from definity first microsoft gold partner. helping companies solve business challenges leveraging technology, marketing, and innovation. we are looking for a salesforce servic...
Join to apply for the data analyst role at backblaze join to apply for the data analyst role at backblaze get ai-powered advice on this job and more exclusive features. backblaze is the object storage leader in the open cloud movement, fueling custom...
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