Company description at allergan aesthetics, an abbvie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and ...
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Job summary shape the future of connectivity with precision and insight in the world of connectivity intelligence , our client, ekahau inc, is the tech behind the wi-fi that just works—whether it's in airports, hospitals, offices, or universities. for over 20 years, they've led the way in designing, optimizing, and troubleshooting wireless networks with powerful, easy-to-use software and hardware tools. trusted by global brands and it pros alike, ekahau delivers real-time visibility and precision. if you're passionate about data, performance, and building networks that never drop , this is where your skills truly connect. be part of our client's team as a senior customer data analyst and turn raw data into strategic insights. you'll analyze customer behavior, service performance, and engagement trends to improve delivery, boost retention, and support key decisions—driving real impact across the professional services organization. join emapta latam and contribute to our legacy of transforming global outsourcing. since 2010, emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. with over 1,000 clients worldwide and a team of over 10,000 talented professionals , emapta continues to set new standards in the industry. apply now to be part of our success story in colombia, where your skills are valued, and your career am...
Job summary we need your talent, knowledge and dedication to better our world with biology. our purpose points the way in novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. since we began more than a century ago, this has been our guide. it's how we've gotten so far. and it's how we'll impact the future. now, more than ever, the world needs change. and with biosolutions, the possibilities for transformation are endless. welcome to our latam technical service team for household care you will become part of our household care technical service team, collaborating closely with our colleagues in sales & marketing to provide world class technical support and innovative solutions to our customers. we are looking for a highly motivated industry technology specialist (its) to be a key part of the hhc team. in this role, you will help grow our latam business in the hhc industry by developing multi-layer sales relationships with accounts. for an ambitious individual looking to further their career in hhc, this is a fantastic opportunity to work in a high-energy company with a positive can-do attitude that makes it possible to get great things done. welcome to household care we are looking for a highly skilled, and motivated household care technologist to lead our activities linked to the application of enzymes in a range of household care products. in this role you'll make an impact by collaborating directly with our customers and realize the implementation of new projects aiming to reduces cost and energy and/or introducing innovations...
Salvatech bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the word press technical project manager role at salvatech salvatech bogota, d.c., capital district, colombia join to apply for the word press technical project manager role at salvatech our company salvatech is a global employer of record (eor) and nearshore recruitment company helping international businesses build remote teams in latam without opening a legal entity. our all-in-one service covers recruitment, compliance, onboarding, payroll, equipment, and local support; combining simplicity, talent, and technology. - location: colombia remote - environment: colombian and international teams - full-time / monday to friday, 9am-6pm est our company salvatech is a global employer of record (eor) and nearshore recruitment company helping international businesses build remote teams in latam without opening a legal entity. our all-in-one service covers recruitment, compliance, onboarding, payroll, equipment, and local support; combining simplicity, talent, and technology. - location: colombia remote - environment: colombian and international teams - language: english – advanced - full-time / monday to friday, 9am-6pm est - salary: negotiable role summary we are seeking a technical word press project manager with a strong foundation in hands-on word press development, having previously worked as a word press developer, senior developer, or technical lead. this role is ideal for someone who has transitioned into project management after building deep technical e...
**company description** publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the groupe. in latam, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. if you are a risk-taker and love to develop intrepid ideas, pgd is the place for you. we move people, and people move us! **overview** publicis global delivery is looking for a programmatic specialist who wants to help our global clients succeed and, our team continue growing. you will directly contribute to transforming our international clients' businesses by running and activating programmatic campaigns and guiding team members to improve their technical goals. you will be responsible for implementing and managing the overall paid marketing strategy, communication, budget allocation, and roi from different digital channels. you will develop specific campaigns to create and maintain high levels of quality outcomes with a deep understanding of media analytics and reporting. the ideal candidate has independence and a focus on quality and is eager to grow together with more than 5,000 employees of publicis global delivery in the world. if you are passionate about digital marketing and possess the required skills, this opportunity may be the perfect fit for you. **responsibilities** lead the development and implementation of strategies through programmatic media buyi...
Job description responsable de asegurar y controlar el cumplimiento de los slas, kpis y niveles de servicio de los contratos existentes. ser el punto focal de contacto entre la compañía y el cliente según los servicios contratados. coordinar con los equipos técnicos internos y terceros para garantizar la continuidad operativa. velar y asegurar la gestión financiera de los contratos en rentabilidad, facturación y costos asociados. gestionar los recursos asignados para los servicios. identificar oportunidades de mejora y liderar planes de acción en función de estos cambios. gestionar escalamientos de incidentes y requerimientos según prioridad y los procesos definidos. responder y gestionar las no conformidades del cliente. gestionar e identificar riesgos asociados al contrato y establecer planes de mitigación. controlar y presentar informes mensuales del servicio. organizar y dirigir comités de servicio según el alcance del contrato. realizar seguimiento de los entregables contractuales de los clientes. gestionar y controlar la sala de incidentes (war room) para incidentes. identificar y manejar nuevas oportunidades de upselling y cross-selling con el cliente. gestionar encuestas de satisfacción. conocimientos en normas iso (iso 14000, iso 19000, iso 27001, ohsas 18000) y en procedimientos de calidad regional de latam. seguimiento, control y análisis de tickets asociados a los contratos según los slas. requisitos profesional en ingeniería de sistemas, telecomunicaciones o carreras afines. certificación itil v4. certificación pmp (deseab...
**company description** publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the groupe. in latam, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. if you are a risk-taker and love to develop intrepid ideas, pgd is the place for you. we move people, and people move us! **overview** publicis global delivery is looking for a senior search analyst who wants to help our global clients succeed and our team continues growing. you will directly contribute to transforming our international clients 'businesses by running and activating search campaigns and guiding team members to improve their technical goals, having direct contact with worldwide agencies. this role will be responsible for campaign management activities such as campaign set-up, documentation creation and maintenance, qa, performance reporting, and billing reconciliation. you’ll identify and implement optimizations and provide input for the client. the ideal candidate has independence and focus on quality and is eager to grow together with more than 5.000 employees of publicis global delivery in the world. if you are passionate about digital transformation, cross-team communication, and the digital ecosystem, we are looking for you! **responsibilities** handling daily campaign maintenance, including pacing and performance, as well as troubleshooting and...
At sur, we are dedicated to helping people achieve their personal and professional goals. this role offers more than just a job; it provides an opportunity to develop skills and create unforgettable experiences beyond your expectations. success requires hard work, resilience, creativity, and a commitment to excellence. if you thrive on challenges, possess excellent interpersonal skills, and are eager to learn and grow while building a career, keep reading. as an executive business partner, you will collaborate closely with our ceo and senior leadership, as well as internal and external stakeholders, to realize the company's vision through strategic support, project management, change management, and communication. requirements - assist in managing daily operations of the company - provide administrative support to the operations team - maintain and update operational procedures and documentation - organize meetings and manage scheduling for the team - prepare and process operational reports and forms - address customer inquiries and resolve complaints when necessary - coordinate with departments to ensure compliance with protocols - assist in managing budgets and expenses - support management with operational issues and service improvement initiatives - research and plan for personal and professional growth - demonstrate initiative to surprise and delight leadership - build and maintain relationships within our business network and team - drive communications, presentations, reports, and social media efforts success factors - own your devices; we...
Fully remote – work from anywhere timezone : must be able to work est (hiring across latam or globally!) please submit your resume in english. hi, we’re search atlas group! we’re a rapidly growing seo software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on google. from fortune 500 companies to leading silicon valley startups, our clients trust us to drive results. we’re hiring a software product manager to lead and accelerate the development of our seo software platform. you’ll work closely with senior leadership, and cross-functional teams to deliver impactful features quickly and at a high quality bar. our environment is fast-paced and execution-driven . we’re looking for someone who can operate with autonomy, adapt quickly to change, and thrive in an engineering-led culture where clarity, urgency, and initiative are essential. responsibilities - product ownership: define and manage product features from ideation to release, working with engineers, qa, and designers to deliver high-quality user experiences. - agile process & delivery: participate in daily standups, sprint planning, grooming, and retrospectives. maintain structured epics, issues, and milestones in gitlab . - documentation & ticketing: write clear and detailed tickets with embedded screenshots, figma links, and loom recordings. ensure requirements are complete, actionable, and aligned with sprint goals. - quality & usability: test new features in staging, report bugs, and verify fixes. proact...
Comap is looking for a bilingual (spanish & english) global technical support engineer to join our growing team. we are looking for energetic, passionate and customer service driven individuals to join our team in colombia. your main aim will be to provide a high level of technical support to our customers, as we strive to deliver best in class products, services and ongoing support. this position will support the entire america’s region, including latam, us and canada. only resumes submitted in english will be considered. your daily work will include the following: - frontline customer support that resolves technical issues for all comap llc products - respond to customer's technical inquiries and provide input regarding solutions - test and analyze equipment failures to evaluate cause and determine corrective actions - support operations by controlling the release of product designs and processes, within production - communicate effectively and professionally with customers via telephone and email - take ownership of technical issues within the organization and communicate on behalf of the customer - assist in the assessment of problematic areas and suggest additional products/services that are helpful to the customer - diagnose, differentiate and convey hardware and software non-conformances - maintain proficiency amongst the entire comap llc product lines - quality awareness and the ability to identify future malfunctions, defects and problems what we expect from you: - candidate must be bilingual (spanish & english) - as degree in mechanical o...
2 days ago be among the first 25 applicants redefining healthcare access, one virtual visit at a time our client is a virtual-first health insurance provider transforming how individuals and families access care. operating in select u.s. markets, they offer 24/7 virtual clinician access, $0 primary care visits, and a user-friendly healthcare app that simplifies everything from scheduling to claims. with a mission to make quality care a basic human right, they’re expanding affordable healthcare to underserved communities—powered by cutting-edge technology and a deep commitment to inclusive, accessible service. job description as a senior accountant , you will take ownership of core accounting operations including reconciliations, journal entries, financial reporting under us gaap, and revenue processes. you'll collaborate with cross-functional teams and ensure system integrity while helping streamline accounting functions across borders. job overview employment type: indefinite term contract shift: monday to friday, 09:00 am - 05:00 pm est - 5 days work week - indefinite term type contract - 20 vacation days in total (5 leaves convertible to cash) - fully-customized emapta laptop and peripherals - direct exposure to our clients - diverse and supportive work environment - unlimited upskilling through emapta academy courses (want to know more? visit the qualifications we seek - 5+ years of accounting experience - deep knowledge of us gaap - advanced proficiency in netsuite financials - strong analytical skills and attention to detail - wil...
¡Únete a siigo y transforma vidas con nosotros! en siigo nuestro propósito es transformar la vida de nuestro equipo, contadores y empresarios. creemos que, con tu talento y perspectivas únicas, podemos lograr grandes cosas juntos. nos encantaría que te unas a nuestro equipo y seas parte de esta emocionante aventura. descripción del puesto: estamos buscando personas apasionadas que quieran ser parte del equipo de communications & performance en la posición de marketing automation coordinator. valoramos la diversidad de experiencias, habilidades, y estamos comprometidos con crear un entorno donde todos se sientan valorados y apoyados. tu objetivo principal: diseñas, mides y optimizas soluciones de automatización que convierten las estrategias de marketing y ventas en flujos eficientes de captación y nutrición a lo largo del funnel; para lograrlo, integras herramientas clave del ecosistema martech, como crm y plataformas de analítica, lo que permite una conexión fluida y un intercambio de datos eficiente. además, lideras la configuración técnica de estas plataformas, permitiéndote ofrecer experiencias personalizadas, automatizadas y escalables que impulsan la generación de demanda en el mercado latam. tus retos: - creas la estrategia de automatización para soportar el crecimiento del ecosistema martech con ventas y service. - implementas estrategias de adopción y conexión del martech. - lideras y centralizas los requerimientos, en colaboración interdisciplinaria. - activas insights de mercado y datos de comportamiento en flujos automatizados. - mides, optimizas ...
Servir de enlace con los interesados del proyecto sobre una base continua. estimar los recursos y los participantes necesarios para alcanzar los objetivos del proyecto. establecer y gestionar continuamente las expectativas del proyecto con los miembros del equipo y otras partes interesadas. elaborar y entregar informes sobre la marcha, propuestas, requisitos, documentación presentaciones y administrar de manera proactiva los cambios en el alcance del proyecto, identificar las posibles crisis, y elaborar planes de contingencia. • recurso pm certificado y adm regional • bilingüe 100% • experiencia en it • con experiencia mínima de 10 años entregando servicios en centro américa dominicana, puerto rico, costa rica, guatemala, honduras, nicaragua, el salvador y panamá) • mantener y monitorear los planes y los calendarios de los proyectos. • realizar reuniones periódicas, facilitar las comunicaciones, asegurar la coordinación y la cooperación entre los miembros del equipo. • planificar y facilitar las reuniones de revisión de proyectos para agilizar los requisitos y la resolución de problemas. • organizar, asistir y participar en las reuniones de todas las partes interesadas. • evaluar los riesgos y problemas del proyecto y proporcionar soluciones cuando proceda. • mantener y actualizar la documentación del proyecto y los procedimientos de negocios en el sharepoint del equipo. • actuar como punto de contacto y comunicar adecuadamente el estado del proyecto a todos los participantes....
Controlling operations latam manager - location : bogotá, colombia about the job our hubs are a crucial part of how we innovate, improving performance across every sanofi department and providing a springboard for the amazing work we do. build a career and you can be part of transforming our business while helping to change millions of lives. ready? as controlling operations latam manager within our controlling operations team, you'll be responsible for building and leading a high-performing team that ensures the daily business continuity while supporting the harmonization of financial processes across his perimeter. main responsibilities: - accountable for running efficient, high quality and compliant delivery of services related to the budgeting and forecasting as well as closing and reporting. - ensure that this end-to-end service is highly efficient, cost-effective, high quality and agile in order to meet internal customer satisfaction (neighboring functions, business…) and achieve strategic kpi targets. - create a culture of cooperation with the other teams in the hub and fbp teams within the countries and ensure a smooth interface & communication to the relevant stakeholders of the businesses. - define, propose, understand and apply best practices within finops leveraging external best-in-class service organizations. - ensure compliance and internal control/ sox standards are met. perform necessary controls and act as a role model, in line with all ethical & compliance rules of the group. - as detailed above, one of the main priorities of the role is to ensure bu...
Turning claims into justice—one case at a time our client, your insurance attorney, is a leading firm in the legal services industry, specializing in insurance disputes related to property damage, personal injury, nursing home negligence, and more. with over 300 employees and 45+ attorneys across five u.s. states, they have recovered more than $750 million for over 75,000 clients. their dedication to justice, diversity, and client-first advocacy makes them a top-tier firm and an excellent place to grow your legal career. job description as a claims assistant, you will support case management by preparing legal documents, maintaining organized case files, and acting as a liaison between attorneys, clients, and insurance companies. your attention to detail and communication skills will ensure smooth pre-suit legal processes. job overview employment type: indefinite term contract shift: monday to friday, 09:00 am – 06:00 pm est or col work setup: onsite, bogotá and medellín your daily tasks - support attorneys by preparing and organizing documentation, including gathering records and relevant information - communicate regularly with clients, insurance companies, and third parties to collect information and provide case updates - maintain accurate and organized case files within the firm's case management system - handle incoming and outgoing correspondence and emails efficiently - act as the primary liaison for pre-suit communication among clients, attorneys, and insurance companies - escalate case-related issues to attorneys as necessary requirements the qualificat...
Salvatech bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the wordpress technical project manager role at salvatech salvatech bogota, d.c., capital district, colombia join to apply for the wordpress technical project manager role at salvatech our company salvatech is a global employer of record (eor) and nearshore recruitment company helping international businesses build remote teams in latam without opening a legal entity. our all-in-one service covers recruitment, compliance, onboarding, payroll, equipment, and local support; combining simplicity, talent, and technology. - location: colombia remote - environment: colombian and international teams - full-time / monday to friday, 9am-6pm est our company salvatech is a global employer of record (eor) and nearshore recruitment company helping international businesses build remote teams in latam without opening a legal entity. our all-in-one service covers recruitment, compliance, onboarding, payroll, equipment, and local support; combining simplicity, talent, and technology. - location: colombia remote - environment: colombian and international teams - language: english – advanced - full-time / monday to friday, 9am-6pm est - salary: negotiable role summary we are seeking a technical wordpress project manager with a strong foundation in hands-on wordpress development, having previously worked as a wordpress developer, senior developer, or technical lead. this role is ideal for someone who has transitioned into project management after building deep technical ex...
- ofertas de analista mesa de ayuda en bogotá analista mesa de ayuda temporary bogotá, bogota d.c. infotrans colombia sas hoynivel educativo: técnico, tecnólogo o ingenieros recién graduados en sistemas y/o carreras afines experiencia laboral: se requiere mínimo un año de experiencia en service desk, atención de mesa de ... analista mesa de ayuda - atención al cliente analista mesa de ayuda - atención al cliente bogotá, bogota d.c. linktic 25.07.2025analista mesa de ayuda - atención al cliente estamos buscando un analista de mesa de ayuda . linktic evoluciona rápidamente en el mundo digital. seamos equipo en esta transformación somos lídere... analista mesa de ayuda full time - bogotá tiempo completo gestión informática y tecnológica de colombia git s.a.s analista mesa de ayuda full time - bogotá tiempo completo bogotá, bogota d.c. gestión informática y tecnológica de colombia git s.a.s 03.07.2025importante empresa del sector ti requiere para su equipo de trabajo: técnico o tecnólogo en sistemas o áreas administrativas con mínimo un año de experiencia y conocimientos en: *atención telefónic... analista mesa de ayuda full time - bogotá analista mesa de ayuda full time - bogotá full-time bogotá, bogota d.c. git sas hoyimportante empresa del sector ti requiere para su equipo de trabajo: técnico o tecnólogo en sistemas o áreas administrativas con mínimo un año de experiencia y conocimientos en: *atención telefónic... sé el primero en saber cuándo se publican nuevos trabajos como este analista mesa de ayuda full time - zona franca bogotá analista mesa de ayuda fu...
Who are we? equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. digital leaders harness equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals. joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. we embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. job summary a leadership role at equinix means you will drive and collaborate on work that impacts the world. we embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. this role provides direct supervision to professional individual contributors and/or skilled support staff. you will act as a guide to the unit or sub-units and may become actively involved as needed to meet schedules and resolve problems. responsibilities - ensure safe and efficient storage and distribution of goods for equinix and its customers. - receive work assignme...
Turning claims into justice—one case at a time our client, your insurance attorney, is a powerhouse in the legal services industry, known for fiercely representing individuals in insurance disputes involving property damage, personal injury, nursing home negligence, and more. with over 300 employees and 45+ attorneys across five u.s. states, they've recovered more than $750 million for over 75,000 clients. their commitment to justice, diversity, and client-first advocacy makes them a top-tier firm—and an incredible place to grow your legal career. job description as a claims assistant, you will support case management by preparing legal documents, maintaining organized case files, and serving as a key liaison between attorneys, clients, and insurance companies. your attention to detail and strong communication skills will ensure the smooth flow of pre-suit legal processes. job overview employment type: indefinite term type contract shift: monday to friday, 09:00 am – 06:00 pm est or col work setup: onsite, bogotá exciting perks await - 5 days work week - weekends off - 20 vacation days in total (5 leaves convertible to cash) - prepaid medicine - fully-customized emapta laptop and peripherals - indefinite term type contract - direct exposure to our clients - career growth opportunities - diverse and supportive work environment - prime office locations - bogotá and medellin - unlimited upskilling through emapta academy courses (want to know more? visit https://bit.ly/emaptatrainingcalendar) the qualifications we seek - bilingual proficiency in english and spanish (...
Job overview we are part of a global network, working together to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity, and environmental change. about our unit we have a vacancy for a professional who will ensure compliance with our shared service center strategy, aiming to consolidate customer satisfaction and loyalty. the position will be based in cartagena, colombia, reporting directly to the manager. key responsibilities: - support accurate and timely recording of financial transactions, including journal entries, fixed assets, and month-end closing activities, in compliance with internal procedures. - assist in preparing monthly financial reports to ensure clear and reliable financial information for decision-making. geographical scope: latam core duties: - monitor general ledger (gl) postings for accuracy. - support intercompany reconciliation processes. - prepare monthly financial reports in compliance with ifrs and company standards. - manage fixed assets, including data entry and depreciation tracking. - perform basic account reconciliations, escalating discrepancies as needed. - participate in continuous improvement initiatives and support process documentation. - comply with hesq policies and standards, based on our philosophy of safety by choice, and legal requirements. profile - education: accountant (cpa) or related field (final semesters acceptable) - languages: intermediate english (written and spoken) - technical skills: advanced it tools (excel macros, power query, pivottables, vba, formulas); ...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a senior volume recruiter with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale . who we're looking for: - you live and breathe call center recruiting. - you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. - you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. - you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. - you’re obsessed with speed, quality, and candidate experience—all at once. - you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: - source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). - manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. - run fast-paced discovery calls , evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. - communicate regularly with...
About the role - as a senior payments analyst, you will be responsible for ensuring the correct and timely preparation of payments to merchants at latam level (7 countries) following the protocols established in each country. ensure bank reconciliation against transfers requested by merchants. what you will do - ensure in a correct and timely manner the preparation of payments to merchants at the latam level (7 countries) following the protocols established in each country. - support for local and international payment processes to merchants. - develop management indicators. - ticket management requested by our merchants and internal customers. - perform bank reconciliation and classification of accounts that are used for payments to merchants. what you need to succeed - professional business administration, accounting, and related careers. - advanced excel - english level b2 - 2 years of experience in financial institutions (banks) and customer service. - preferably if you have experience in payment platforms, electronic payments, fintech. #j-18808-ljbffr...
Job title: senior customer service specialist location: remote 100% salary: 1500 - 2000 usd (doe) + performance bonuses. working hours: 8am - 5pm pst about the role: we’re seeking a seasoned senior customer service specialist to join our customer support team—with the opportunity to grow into a team lead role. this position is ideal for an experienced customer service professional who thrives in complex, multi-channel environments and is ready to take the next step in their career by mentoring others and driving process improvements.you’ll bring 5+ years of customer service experience , preferably with 3 years in e-commerce , and expertise in managing customer interactions via email and social media platforms (facebook, instagram, tiktok) . key responsibilities: senior specialist support: - manage escalated and complex customer inquiries across emails and social media platforms with a focus on resolution, customer satisfaction, and efficiency. - process backoffice tasks such as refunds, returns, replacements, and order adjustments with high attention to detail. - support cross-functional collaboration to resolve customer pain points and improve workflows. leadership development & team support - mentor and support junior team members by sharing best practices and providing informal guidance. - assist in onboarding and training new team members as needed. - act as the first point of contact for escalations from the team when the supervisor is unavailable. process & performance optimization - identify trends in customer inquiries to recommend process en...
Business development representative – td synnex (colombia) about td synnex : at td synnex, we empower technology solutions to transform the future. as a global it distributor and solutions aggregator, we work with top-tier vendors to deliver cutting-edge products and services. we are expanding our latam team and seeking a highly motivated business development representative (bdr) to join our sales organization in colombia. position summary : the business development representative will play a key role in identifying, qualifying, and onboarding new reseller partners. this is a fast-paced, outbound-driven role designed for individuals eager to grow in a dynamic technology sales environment. you will work closely with business development managers (bdms), joining vendor calls, scheduling meetings, and learning how to pitch innovative it solutions. this position reports directly to the director of business development. responsibilities : conduct outbound calls per day to potential resellers and prospects secure a minimum of q ualified meetings per week for the bdms. support bdms by scheduling meetings, preparing prospecting lists, and performing follow-up outreach via calls and emails. attend and learn from vendor and partner calls; eventually co-pitch alongside bdms. conduct market research and identify relevant industry events and networking opportunities using tools like google and ai. maintain accurate activity tracking using spreadsheets and, eventually, request central follow up on quote requests, renewals, and webinar leads. assist in database m...
¡hola! en ncrfs colombia sas nos complace anunciar una gran oportunidad de vinculacion laboral. nuestra expansión a nivel latam y norte américa permite la gestión de nuevos talentos en cada una de las campañas. en esta oportunidad, buscamos customer service representative, apasionado, orientado al detalle y con excelentes habilidades interpersonales. si te entusiasma esta oportunidad y crees que tienes lo necesario para desempeñarte en este rol, ¡no dudes en postularte! estamos ansiosos por conocerte y explorar cómo podemos crecer juntos. requisitos: - experiencia mínima de 6 meses en un entorno de call center bilingüe fluidez en inglés, tanto hablado como escrito, para comunicarte eficazmente con clientes y colegas internacionales, habilidades de comunicación y persuasión sólidas. destreza en resolución de problemas y negociación, buscando soluciones creativas y satisfactorias para nuestros clientes. responsabilidades: - atender consultas, reclamaciones y solicitudes de clientes a través de llamadas inbound / outbound. - identificar necesidades y expectativas de los clientes, brindando asistencia y asesoramiento experto. documentar interacciones y actualizar los sistemas de seguimiento de clientes para garantizar un servicio eficiente y eficaz. - promover la fidelidad de los clientes a través de una experiencia excepcional y personalizada. que te ofrecemos: contrato: termino indefinido directamente con la compañía horario: domingo a domingo (40 horas semanales) turnos rotativos en franjas horarias entre las 8am y las 9 pm + disponibilidad festivos colombia, do...
Location: remote company: scale army schedule: full-time | monday to friday | 9 am – 6 pm est at scale army , we don't do slow. we move fast, we scale fast, and we hire fast. as we continue to expand, we’re looking for a talent acquisition lead with deep expertise in bpo , call center , and high-volume recruiting environments. this is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale . who we're looking for: - you live and breathe call center recruiting. - you’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across latam or globally. - you’ve owned weekly kpis like 30–50 agent hires per week, and delivered. - you’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment. - you’re obsessed with speed, quality, and candidate experience—all at once. - you have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals. key responsibilities: - source, screen, and assess candidates for bpo and call center roles (sales agents, csrs, appointment setters, etc.). - manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets. - run fast-paced discovery calls , evaluating communication, aptitude, technical requirements, soft skills, and english proficiency for global client standards. - communicate regularly with...
We're quickly growing and super excited for you to join us! why topsort? why now? topsort is changing the way retail media works. by joining our scaling team, you'll feel your impact from day 1. the processes and messaging you build today will be a c...
Join to apply for the technical support specialist | latam role at deel join to apply for the technical support specialist | latam role at deel who we are is what we do. deel is the all-in-one payroll and hr platform for global teams. our vision is t...
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