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ACTIMIZE SOFTWARE ENGINEER

Sutherland bogota, d. c. capital district, colombia actimize software engineer sutherland bogota, d. c. capital district, colombia 6 hours ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. company des...


PROJECT MANAGER - SOFTWARE SOLUTIONS IMPLEMENTATION

Project manager. software solutions implementation sutherland bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the project manager. software solutions implementation role at sutherland project manager. ...


WORKFORCE MANAGEMENT SENIOR ANALYST

full-time Tiempo completo

Job description the workforce management application consultant utilizes their domain expertise in workforce management to work side-by-side with the wfm business consultants to assist nice wfm customers with driving value realization and increased system adoption. the application consultant provides design guidance and application expertise to steer transformation and successful roll-outs. the application consultant provides industry best practice guidance to ensure customer fully optimizes their technology usage and maximizes the full potential of the wfm solution. building long-term relationships with customers and becoming a trusted advisor is the key success criteria for this role. the vrs consulting team will manage the customer relationship and individual engagements with a strong focus on operational excellence and establishing strategy for business impact. the vrs consulting team has a high level of individual accountability to create customer rois, customer engagement renewals, business development, and support the growth success of value realization services team. responsible for successful delivery of contact center performance improvement via workforce management program recommendations resulting in highly satisfied, referenceable customers develop and maintain relationships with customers to ensure continued satisfaction provide strong proven wfm subject matter expertise to guide customers through recommendations and guidance on best practices within the workforce management domains facilitate application design workshops followed by configuration, applicati...


NICE - SOTFWARE IMPLEMENTATION ENGINEER

full-time Tiempo completo

Job description the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). perform acceptance test to ensure that all components of the technical architecture are properly implemented. provide technical support and technical quality control throughout all stages of the projects. contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions : • experience with the installation and integration of nice wfm solutions into customer environments. • experience with iex/nice advanced solutions – forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions server technology: • redhat linux is a must: configuration, navigation, and terminology. • windows server is desirable • apache. •active directory, security policies, hardening, encryption. • virtual servers - vmware, vmotion • authentication: ldap, sso. • batch & ps scripting is desirable. sql technology: • microsoft sql server/oracle/postgresql configuration. • maintenance – backups...


NICE - SPM ICM HYBRID ENGINEER

full-time Tiempo completo

Job description the nice sales performance management products focus on improving the sales productivity, effectiveness, and other operational aspects of our customers’ employees and sales teams. our products allow companies to integrate valuable but disparate data from existing software applications, automate sales incentive calculations, reporting, and boost sales team morale by setting clear goals and monitoring their progress- all of which increase company productivity. our web-based application is unique in its use of hybrid oltp/olap data structures in combination with emerging technologies at compute, storage and network level for sophisticated end-user applications. nice is the leading provider of sales performance management and service performance management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. nice’s award-winning products serve global 2000 customers, and include advanced analytics, incentive compensation management, coaching, reporting and other performance execution applications. this role combines implementation and support experience. must have technical expertise in linux/unix (command-line, shell scripting, performance tuning) with advanced scripting (python, pl/sql, java) and web tech troubleshooting (jsp/xml). will manage rdbms systems (oracle/postgresql, advanced sql/data optimization), deploy cloud solutions (aws ec2/s3/rds, terraform, ci/cd), and troubleshoot rest apis (postman, http/rest). responsibilities include systematic problem-solving across...


NICE - SOTFWARE IMPLEMENTATION ENGINEER - WFM PSE

full-time Tiempo completo

Job description the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). perform acceptance test to ensure that all components of the technical architecture are properly implemented. provide technical support and technical quality control throughout all stages of the projects. contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions : • experience with the installation and integration of nice wfm solutions into customer environments. • experience with iex/nice advanced solutions – forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions server technology: • redhat linux is a must: configuration, navigation, and terminology. • windows server is desirable • apache. •active directory, security policies, hardening, encryption. • virtual servers - vmware, vmotion • authentication: ldap, sso. • batch & ps scripting is desirable. sql technology: • microsoft sql server/oracle/postgresql configuration. • maintenance – backups...


RUEDA DE EMPLEO VIRTUAL INVEST IN BOGOTÁ

Se llevará a cabo la quinta rueda de empleo virtual invest in bogotá , en la que empresas de diferentes sectores presentarán más de 2700 vacantes en tecnología, video juegos, salud, retail, alimentos procesados, áreas administrativas y servicio al cliente para bogotá y el resto del país. la rueda de empleo se llevará a cabo el jueves 3 de junio y participarán entre otras empresas: bimbo, falabella, farmatodo, sutherland, jam city, espacolaser, auxis, nuvola business consulting, konecta, protección, heinsohn, folks y atento. se hará la presentación de la ruta de trabajo de bogotá trabaja. el evento es organizado por la cámara de comercio de bogotá, distrito capital, secretaría de desarrollo económico de bogotá, cluster software y ti e invest in bogotá. el evento no tiene ningún costo y podrán participar todas las personas interesadas previo registro en la página web: el evento se llevará a cabo desde las 8:30 a.m. hasta las 4:00 p.m. allí también encontrarán la agenda y conferencias que se realizarán ese día. para información de futuras convocatorias y ofertas laborales, los invitamos a seguirnos en las redes sociales en el comparta la información utilizando los botones de las redes sociales....


NICE - SOTFWARE IMPLEMENTATION ENGINEER | [PM-967]

Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the wfm professional services engineer has the following duties: - installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. - resolve technical issues related to application implementation and supports trouble shooting of product functionality. - integrate nice software solutions to customer’s information technolog...


[TO054] | TECHNICAL SUPPORT REPRESENTATIVE

Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: we are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. your main tasks: - communicate complex information in a simplified and clear manner. - be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. - understand and empathize with customers when interacting with a wide range of different personality types. - collaborate with product, program, marketing and engineering team...


(Q829) - NICE - SOTFWARE IMPLEMENTATION ENGINEER - WFM PSE

Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the wfm professional services engineer has the following duties: - installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. - resolve technical issues related to application implementation and supports trouble shooting of product functionality. - integrate nice software solutions to customer’s information technolog...


PROJECT MANAGER - SOFTWARE SOLUTIONS IMPLEMENTATION

Company description we are one sutherland - a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is looking for project managers who want to benefit from a great onboarding program, work environment, job stability and professional growth opportunities working with multicultural teams all over the globe for one of the biggest it solutions multinationals in the world, nice software solutions. the project manager is responsible of planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues. lead activities to foresee risks and issues and create the required mitigation plans. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! main responsibilities and deliverables s...


TECHNICAL SUPPORT REPRESENTATIVE L1

full-time Tiempo completo

Job description we are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. your main tasks : communicate complex information in a simplified and clear manner. be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. understand and empathize with customers when interacting with a wide range of different personality types. collaborate with product, program, marketing and engineering teams. act as costumer voice and define and implement innovative solutions. provide outstanding customer support using tools such as zendesk, jira, confluence salesforce. qualifications advanced english level. both verbal and written (b2 or higher) full time availability availability to work onsite (bogotá – torre krystal) in a fast-paced environment. bachelor’s degree or studies in technology or equivalent experience in technical support is a must basic understanding of supporting and using windows and linux operating systems understanding and basic troubleshooting for iot, various hardware devices including custom hardware, standard pcs basic knowledge on technical support using tools such as zendesk, jira, confluence, salesforce, servicenow. excellent communication skills: verbal, written, ...


PRACTICANTE IT - ESTUDIANTES - NIE280

Descripción de la empresa somos sutherland — un equipo global donde todos trabajamos juntos para crear soluciones innovadoras. nuestro personal ha prosperado en un entorno de diversidad de pensamientos, experiencias y antecedentes. celebramos nuestra diversidad y la acogemos de todo corazón. sutherland es un empleador que ofrece igualdad de oportunidades. promovemos un ambiente de trabajo positivo al comportarnos de manera profesional y ayudarnos mutuamente a lograr nuestro objetivo del equipo sutherland. sutherland fue fundada hace 35 años (1986). desde entonces, nos hemos convertido en un proveedor global líder de servicios de gestión de procesos de negocio y tecnología, ofreciendo un portafolio integrado de soluciones de back office y atención al cliente impulsadas por análisis, que apoyan todo el ciclo de vida del cliente. descripción del empleo en sutherland estamos en busqueda de un practicante para nuestra area de tecnologia, tus principales responsabilidades incluyen • monitoreo de inventarios • despliegues de pisos de operaciones • instalacion de equipos y software • mantenimiento preventivo y correctivo a equipos requisitos • estudiante de ingenieria de sistemas, comunicaciones, electronica o carreras relacionadas • proactividad • con ganas de aprender • manejo de herramientas ofimaticas • habilidad para trabajar en equipo...


TECHNICAL SUPPORT REPRESENTATIVE B-127

Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description we are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. your main tasks: - communicate complex information in a simplified and clear manner. - be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. - understand and empathize with customers when interacting with a wide range of different personality types. - collaborate with product, program, marketing and engineering teams. - act...


[COJ234] - SOFTWARE IMPLEMENTATION ENGINEER BILINGUAL

Job description the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer?s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer?s information technologies (ldap, sso, acd vendors, hr platforms). perform acceptance test to ensure that all components of the technical architecture are properly implemented. provide technical support and technical quality control throughout all stages of the projects. contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions: ? experience with the installation and integration of nice wfm solutions into customer environments. ? experience with iex/nice advanced solutions ? forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions server technology: - redhat linux is a must: configuration, navigation, and terminology. ? windows server is desirable ? apache. ?active directory, security policies, hardening, encryption. ? virtual servers - vmware, vmotion ? authentication: ldap, sso. ? batch & ps scripting is desirable. sql technology: ? microsoft sql server/oracle/postgresql configuration. ? maintenan...


[FH-217] - NICE - SOTFWARE IMPLEMENTATION ENGINEER - WFM PSE

Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the wfm professional services engineer has the following duties: - installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. - resolve technical issues related to application implementation and supports trouble shooting of product functionality. - integrate nice software solutions to customer’s information technologies (ldap,...


(HGR-422) - BILINGUAL TECHNICAL SUPPORT REPRESENTATIVE NETWORKING, WINDOWS, LINUX

Technical support engineer level 1 we are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. job responsibilities: communicate complex information in a simplified and clear manner. be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. understand and empathize with customers when interacting with a wide range of different personality types. collaborate with product, program, marketing and engineering teams. act as costumer voice and define and implement innovative solutions. provide outstanding customer support using tools such as zendesk, jira, confluence salesforce. what you?ll need: basic understanding of supporting and using windows and linux operating systems basic understanding of support tools like zendesk, jira, confluence salesforce. bachelor?s degree or studies in computer science or a related field is preferred. excellent english skills to communicate both verbal and written. ability to work in a fast-paced environment. ability to work in a high pressure, highly flexible environment. basic understanding of mqtt and cellular network protocols desirable. b2 or higher english communication skills...


NICE - SOTFWARE IMPLEMENTATION ENGINEER - WFM PSE

Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence.
we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results.
job description: the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer’s information technologies (ldap, sso...


SOFTWARE ENGINEER SQL

Software engineer company description sutherland is seeking an attentive and goal-oriented person to join us as a software engineer for the nice actimize program who can translate the underlying technical details of customer requirements to the functional level with the help of his technical expertise and proprietary products available at nice actimize. job description the software engineer performs a wide range of duties including some or all the following: enhance existing solutions to match client requirements by configuring and customizing software using actimize software, sql / postgresql and other technologies determines technical feasibility by evaluating requirements and analysis as well as proposed solutions tests and troubleshoots software solutions, configurations and customizations provides information by collecting, analyzing, and summarizing development and service issues. utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process performs technical root cause analysis and outlines corrective action for given problems ability to create databases, objects views and indexes, write and run queries to inspect data in the database. ability to write xsd to define xob model. if api integration is planned, there may be a need to understand requests and responses, in a json format. ability to interact with a rest api. ability to understand and diagnose any problems encountered. apply a sense of urgency, commitment and focus on the right priorities in developing technical solutions in ...


TECHNICAL SUPPORT REPRESENTATIVE L1

Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

job description: we are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. your main tasks : communicate complex information in a simplified and clear manner. be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. understand and empathize with customers when interacting with a wide range of different personality types. collaborate with product, program, marketing and engineering teams. act as...


NICE - SOTFWARE IMPLEMENTATION ENGINEER

Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence.
we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results.
job description: the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer’s information technologies (ldap, sso...


AQ-779 TECHNICAL SUPPORT REPRESENTATIVE

About sutherland global: we are a global team where everyone works together to create innovative solutions. our workforce thrives in an environment of diversity, experience, and background. we celebrate our diversity and welcome it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal. job overview: we are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will provide exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. - communicate complex information in a simplified and clear manner. - develop a proactive problem-solving mindset to implement sustainable solutions. - understand and empathize with customers when interacting with different personality types. - collaborate with cross-functional teams. - prioritize customer feedback to define and implement innovative solutions. - provide outstanding customer support using tools such as zendesk, jira, confluence, and salesforce. requirements: - advanced english level (b2 or higher) - full-time availability - availability to work onsite in bogotá – torre krystal - bachelor's degree or equivalent experience in technology or technical support - basic understanding of windows and linux operating systems - familiarity with iot, hardware...


NICE - SOTFWARE IMPLEMENTATION ENGINEER [HKW155]

Job title: wfm professional services engineer about sutherland global: we are a leading provider of business process outsourcing solutions, leveraging artificial intelligence, automation, and cloud engineering to drive digital transformation for iconic brands worldwide. our core expertise includes advanced analytics, market-leading technology, and business process excellence, enabling us to create unique value propositions for our clients. we have developed over 200 inventions under several patents across ai and critical technologies, driving innovation and delivering measurable results. key responsibilities: - install and configure nice software solutions at customer sites and cloud platforms, adhering to defined methodologies, processes, and system requirements. - resolve technical issues related to application implementation and support trouble shooting of product functionality. - integrate nice software solutions with customers' information technologies (ldap, sso, acd vendors, hr platforms). - perform acceptance tests to ensure proper implementation of all technical architecture components. - provide technical support and quality control throughout project stages. - contribute to work plan creation and specification. technical requirements: nice solutions: - experience with installation and integration of nice wfm solutions into customer environments. - experience with iex/nice advanced solutions – forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions. server technology: - redhat linux: configurati...


PRACTICANTE PSICOLOGIA BILINGUE | (W769)

Sutherland está buscando estudiantes bilingues de psicologia interesados en area de recursos humanos o reclutamiento y seleccion. debe contar con disponibilidad de tiempo completo de lunes a viernes y tener el aval de la universidad para firmar de contrato de aprendizaje. unete a nosotros y comienza tu vida profesional en una empresa multinacional!...


(FT173) - TECHNICAL SUPPORT ENGINEER LV2

Company description:about sutherlandartificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they're our core expertise.we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence.we've created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships.sutherlandunlocking digital performance. delivering measurable results.job description:support direct customer support teams, business partners and customers globally to address the related product issues and resolve high-level issues acting as a level 2.maintain quality and on-going internal and external communication throughout your analysis.provide high level of support and minimize r&d; escalations.prioritize daily missions/cases and mange critical issues and situations.contribute to the knowledge base, document troubleshooting and problem resolutio...


K005 | DIRECTOR - TALENT BRAND

Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: the creative director, global talent brand role is an exciting opportunity to lead the development and management of enterprise employment brand initiatives, strategies, and candidate experience activities that position sutherland as an employer of choice and distinguish us in the market. the person in this role will lead a team of graphic designers and content creators to craft the voice of sutherland talent acquisition across multiple candidate engagement channels, including s...


SR SPECIALIST HR SHARED SERVICES (NJX712)

Company descriptionare you ready to make an impact? sutherland is seeking a reliable and detail-oriented person to join our dynamic team and play a key role in supporting hrss operations across the latam region, with a focus on mexico and colombia. as a global hr shared services sr specialist, you will be at the forefront of overseeing assigned tickets and ensuring compliance with local regulations while making a direct impact on our business success. if you are a detail-oriented, proactive professional with a passion for hr processes and commitment to excellence, we want you on our team!job descriptionglobal hr shared services sr specialist is responsible for leading and supporting strategic initiatives that drive operational excellence across the hr shared services team. this role collaborates with digitization, process improvement, and the implementation of robotic process automation (rpa) to enhance efficiency and service delivery. the position also ensures compliance through regular audits and supports the resolution system transactions and employee lifecycle queries.key responsibilities:collaborate withprojects aimed at enhancing ghrs processes through digitization, automation (rpa), and continuous improvement initiatives.process ghrs ticketsincluding but not limited to pay rate changes, employee transfers, promotions, bulk data uploads, among others.identify opportunities to streamline operations and improve service delivery metrics across the global hr shared services function.conduct regular audits to ensure team adherence to internal policies, procedures, and...


TECHNICAL SUPPORT ENGINEER LV2

Sutherland bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the technical support engineer lv2 role at sutherland sutherland bogota, d. c. capital district, colombia join to apply for the technical supp...


TECHNICAL PROJECT LEADER (TPMO)

Sutherland bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the technical project leader (tpmo) role at sutherland sutherland bogota, d. c. capital district, colombia 2 days ago be among the first 25 ap...


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