Volunteer project leader for academic writing and research on circular economies in creative industries with animana & hecho por nosotros join to apply for the volunteer project leader for academic writing and research on circular economies in creati...
Company description: we are one sutherland — a global team committed to creating innovative solutions. we value diversity in thought, experience, and background, and promote an inclusive, professional work environment. sutherland has been a leading p...
Role overview the iso compliance specialist will be responsible for developing, implementing, and maintaining compliance programs to align with iso 27001, iso 9001, iso 14001, isae 3402, soc2 and other relevant standards. this role requires expertise in risk assessment, audit management, and policy enforcement to ensure reboot monkey operates in compliance with industry regulations. key responsibilities develop and manage the company’s iso compliance framework , ensuring alignment with iso 27001, iso 9001 , and other relevant standards. conduct internal audits and risk assessments to identify areas of non-compliance and implement corrective actions. lead and coordinate external audits and certification processes . develop and maintain compliance policies, procedures, and documentation. collaborate with cross functional teams to promote a culture of compliance and continuous improvement . monitor regulatory changes and industry best practices to update compliance strategies accordingly. provide training and guidance to team members on compliance requirements and best practices. report compliance status, risks, and recommendations to senior management. 3+ years of experience in compliance management, preferably in it, data center services, or cybersecurity. in-depth knowledge of iso 27001, iso 9001 , iso 14001, isae 3402, soc2 and related compliance frameworks. experience conducting audits, risk assessments, and gap analyses . strong understanding of data security, information governance, and regulatory compliance . excellent analytical, problem solving, and project manage...
Job description at softgic, we work with the best: with those who create, with those who love what they do, with those who give 100% in their attitude—because that is our #coolture. join our purpose of making life easier through technology and become part of our team as a technical project manager. compensation: cop 3m - 5.5m/mes. location: remote (for colombia residents). mission of softgic: in softgic s.a.s. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy: deliver quality products and services. achieve the satisfaction of our internal and external clients. encourage in our team the importance of training to grow professionally and personally through development plans. comply with the applicable legal and regulatory requirements. promote continuous improvement of the quality management system. what makes you a strong candidate: you have 3+ years of experience in project coordination. you are proficient in project management and provider management. english - native or fully fluent. spanish - conversational. responsibilities and more: coordinate daily operations between external vendors and clients, ensuring alignment and timely execution of tasks (90% of the role). maintain frequent communication via phone and email to confirm vendor arrival and scheduling. manage the installation of systems when allevio acquires a new clinic, ensuring the proper deployment of all technical components. schedule and confirm the avail...
Job description agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. why join us if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! about the role join a fast-paced, agile team working on a project for a leading multimedia and entertainment company in the gaming space. bring your entrepreneurial mindset, make data-driven decisions, and see your ideas come to life—impacting both internal tools and customer-facing products. what you will do - plan, lead, organize, and motivate agile teams to deliver high-quality projects that meet and exceed business expectations; - coach team members to improve performance, support process optimization, and help define or enhance workflows and tools that drive efficiency; - ensure continuous alignment between project outcomes and strategic objectives; - lead end-to-end project delivery in an agile environment; - facilitate agile ceremonies and promote agile best practices; - collaborate with stakeholders to define requirements and priorities; - track progress, manage risks, and ensure timely delivery. must haves - 5+ years of experience as a project manager ; - proven experience in adtech , with a strong understanding of media, advertising, and web application development; - strong understanding of agi...
Great people make schneider electric a great company! position: customer success manager location: bogota, colombia are you looking for a new opportunity as a customer success manager? we create connected technologies that reshape industries, transform cities, and enrich lives. help us deliver solutions that ensure life is on everywhere, for everyone, at all times: https://youtu.be/nlljmv1y7hk.we are looking for people with a passion for success - at work and beyond. see what our people are saying about working at schneider electric: https://youtu.be/6d2av1uurzy. about this role: the customer success manager (csm) will be responsible for managing high-touch, strategic existing customer accounts. the csm will act as the main point of contact for customers, ensuring successful onboarding, driving product adoption (trusted advisor), and fostering long-term relationships. the csm will work closely with top management, middle managers, and cross-functional teams to ensure the customer's success and alignment with their business goals. what would be some of your responsibilities? * serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement. * build and maintain strong, long-term relationships with top management and middle managers in customer organizations. * understand power maps and decision making process in customer organization. * understands customer strategy and how dg solutions (scada, adms, derms, gis) can help in reaching these goals. * develop and implement customized onboardin...
Agileengine is an inc. 5000 company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries. we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards. why join us if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! about the role join a fast-paced, agile team working on a project for a leading multimedia and entertainment company in the gaming space. bring your entrepreneurial mindset, make data-driven decisions, and see your ideas come to life—impacting both internal tools and customer-facing products. what you will do - plan, lead, organize, and motivate agile teams to deliver high-quality projects that meet and exceed business expectations; - coach team members to improve performance, support process optimization, and help define or enhance workflows and tools that drive efficiency; - ensure continuous alignment between project outcomes and strategic objectives; - lead end-to-end project delivery in an agile environment; - facilitate agile ceremonies and promote agile best practices; - collaborate with stakeholders to define requirements and priorities; - track progress, manage risks, and ensure timely delivery. must haves - 5+ years of experience as a project manager ; - proven experience in adtech , with a strong understanding of media, advertising, and web application development; - strong understanding of agile methodologies (...
Description about taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. taskus people first culture has grown the company to have approximately 45k employees worldwide. we are currently in twenty-three locations across twelve countries, including the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: taskus provides world-class benefit packages with competitive industry salaries to all its employees. with well-developed departments, such as total rewards, wellness, hr, and diversity, we continuously thrive in supporting a people first culture. we are known for our inclusiveness and community impact. we also promote internal mobility and professional development at every step of an employee's career within taskus. come be part of taskus that supports people first by applying today! responsibilities data analysis quality audits perform quality audits on annotated d...
Responsibilities / tasks the service project execution manager will be responsible for leading the execution of all after-sales services in the middle americas region for the lpt division, ensuring compliance with maintenance contracts, technical support, and effective management of the field service engineering team. this role will serve as the first level of technical escalation in the region and act as a key point of reference for customers and internal teams on technical, operational, and management matters. main responsibilities lead the regional team of field service engineers (7 fses) located in mexico, colombia, and peru. ensure the efficient and safe execution of all technical services and maintenance contracts. guarantee compliance with service operational kpis: resource utilization (utilization rate), service billing, sla compliance, among others. provide operational follow-up on service projects and collaborate with project managers. act as the first point of technical escalation for all service-related matters in the region. participate as a technical reference in customer meetings, supporting commercial and service sales teams. collaborate cross-functionally with key areas such as service sales, engineering, logistics, procurement, among others. support the technical and professional development of team members, fostering growth in both technical knowledge and soft skills. continuously monitor internal service processes, identifying opportunities for improvement and operational efficiency. promote continuous improvement, the use of digital tools, and process s...
Customer service team lead location co-barranquilla posted date 26 minutes ago(12/14/2023 4:27 pm) job id 2023-3012 # positions 2 category business support job summary the team lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the team lead will provide support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, the team lead will work with the customer service supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. the lead will work with the supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. responsibilities team lead plays a critical role in managing the daily operation of a local team of 10+ professionals servicing international clients. manages team productivity and utilization-focused on client-specific kpis and goals set by auxis management. designs and implements process improvements. support the administration of management tasks associated with payroll, separations, leaves of absence (loa), short term disability (std), and on-boarding of new hires. monitor overall team workload and reallocate/delegate tasks as necessary t...
Responsibilities / tasks the automation & commissioning team leader is responsible to lead and manage an engineer team of automation & commissioning. leader skills to coordinate resources to attend both projects and services, as well as cooperation with external gea offices to support, track and empower each individual member of the team to implement and support the strategy defined for the automation and commissioning department to promote and implement automation standards technical skills know manufacturing processes in the beverage industry. cip know-how hygienic design know-how. generate pre-engineering of automation development.scheduler of automation activitiesmodel control sequences according to p&idslist of entities, equipment controls, control modules and devicesdesigned fds. dimensioning, software and hardware list generation for automation architecture. develop automation engineering, using isa standards. review existing process engineering and make necessary changes to support project execution when necessary. plc programming of process and cip sequences. hmi and scada programming. setup different industrial protocol networks setup io periphery setup and commissioning vfds fat procedures.softwareelectrical cabinetsskids project commissioningio testdry testwet commissioning product testing.water production test.cip procedures.pat (product acceptance test) soft skills team automation manager. planning vacations team. coordinate automation training coordinate automation activities. continuously improvement plant internal stakeholders communicationengineering team....
Solution owner medellín, antioquia , costa rica about project as a solution owner, you will be on the front lines of delivery, leading complex work focused on impactful business outcomes for our key clients. in this role, you will be a day-to-day delivery leader embedded with our highly skilled teams of experts, engaging with clients to partner on prioritization, backlog management, and planning, and accountable for successful project & program management. our solution owners are specializing generalists, able to flex into new roles as required, and always acquiring new skills. you will thrive in this role if you have a learner’s mindset, a servant-leader mentality, and a passion for getting things done. you may come from an engineering, design, or project management background and will most certainly leverage the special skills & experiences you’ve acquired throughout your career. a firm understanding and appreciation for consultative selling, account planning, and alliance partnerships is a huge plus, as are certifications from partners such as aws, gcp, and microsoft. key responsibilities: act as the primary point of contact for clients, focusing on client communication and delivery management partner with clients to define requirements, manage priorities, and ensure delivery outcomes align with business goals lead projects through discovery, execution, and delivery phases participate in pre-sales activities guide internal and client teams through agile ceremonies and ensure alignment with product vision apply provectus delivery framework (pdf) and promote ai adoption in...
Job description job description the manager, talent enablement plays a key role in ensuring the efficient and effective delivery of global talent programs and initiatives. this role works closely with teams across global talent to uphold high standards in program execution. the position reports directly to the director, talent enablement. responsibilities coaching & advising (30%) lead small teams in managing global talent programs, including learning and development initiatives. share and implement best practices to enhance program management efficiency and effectiveness. provide guidance and support to talent enablement team members across various projects and tasks. collaborate with global talent teams to implement and execute programs and initiatives. program management – coordination (70%) plan, coordinate and execute learning and talent programs across visa including resource allocation and budgeting. responsible for program reviews, ensuring updates reflect feedback and evolving needs. create visualizations, dashboards and reports to identify trends and enhance learning experiences. build strong relationships with internal and external stakeholders, vendors, and partners to deliver impactful programs. ensure alignment of learning objectives, content, assessments, and evaluation methods with business goals and learner needs. establish and maintain spaces and channels that support community learning, partner with the platforms team on lms operations, including program setup, participant tracking, registration management, feedback collection, and data interpretation. ...
Rockwell automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. with more than 28,000 employees who make the world better every day, we know we have something special. behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. we welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. and if that’s you we would love to have you join us! job description we are looking for an experienced and experienced process improvement leader to join our lcs operational excellence team. you will lead programs to improve processes, increase efficiency, and implement sustainable changes across our organization. the process improvement leader will report to the business process excellence manager and support lifecycle services (lcs) in delivering on their targets by guiding change and implementing programs that reduce costs, increase efficiency, and enhance the customer and employee experience. our projects aim to deliver yearly savings and lead long-term results. you will work in collaboration with a diverse team of business process leaders and subject matter experts. you will also build relations with different departments to enhance visibility on main programs, ensure projects are prioritized, guide agreement, and meet main goals. your responsibilities...
Remote advertising account executive (english - us based customers) remote advertising account executive (english - us based customers) 1 day ago be among the first 25 applicants job description – advertising account executive location: remote compensation: $40,000 annual flat rate base plus commission and bonus capital analytics is looking for vibrant and energetic professionals to join our team of ambitious, entrepreneurial-minded individuals. our reports and conferences are used by fortune 500 companies, government officials and investors alike due to their ability to provide a comprehensive picture of each individual metro area’s economic business landscape, as well as their ability to promote the best features of each city. thus, this candidate is one who strives for more; is comfortable working with senior-level executives; thrives in a fast-moving, dynamic environment; and is looking to be a part of your city’s growth goals. as a company whose goals center on the promotion of cities and their investment, capital analytics also highly values investment in its team. we provide extensive training and support in order to enable quick growth within the company and to ensure the betterment of our team members. capital analytics' advertising account executive is an inside sales position responsible for putting together our annual economic reports and large-scale conferences through sponsorship and advertising sales. for each annual project, our account executives meet with hundreds of top ceos, thought leaders and decision makers to increase revenue, secure annual a...
Senior software development engineer test perm colombia location bogotá, bogotá, colombia salary 55000 - 95000 a year (colombian pesos) description (please submit your application here for consideration.) about us: we are a leading provider of saas products for the professional services industry. we are most well-known for our legal practice management software and our online payment solution designed specifically for legal professionals. endorsed by all 50 state bar associations and the american bar association, our payment solution is trusted by attorneys nationwide. founded in austin, tx, in 2005, we have grown to serve over 74,100 law firms and 10,000 accounting firms with a combined headcount of 500 employees. why join us: - innovative environment: be part of a team that builds cutting-edge solutions to help professional businesses operate efficiently. - industry leader: work with the largest legal tech company in the market. - career growth: opportunity to lead our team expansion in colombia & brazil and become a future leader in the company. - customer impact: create products that make a real difference for our customers. - long-term stability: be part of a company with a stable and long-tenured team, where you can grow and develop new skills. - lateral movements: explore opportunities for lateral moves within different business units to expand your horizons. - travel opportunities: chance to travel to our hq in austin, texas. - impressive platform: work on an incredible payments platform that processes $20 billion usd a year. key respons...
- production - bogota, colombia - pxp - specialist - on-site - 8/13/2025 - 119284 company description we are pxp studios, hub for creativity, production, postproduction, media and data. our ambition drives us to influence the world by helping brands become cultural icons. we are the production house of publicis groupe, the world's most valuable communications group, and in colombia we operate as one of the group's main production studios globally, serving markets in all regions with the largest advertisers. we are committed to generating value beyond creative, and believe that every path to transformation, growth, and greatness is unique. our core value drives us to work across different perspectives, with a common goal, and as one team, “pioneering what's possible”. overview in publicis groupe / pxp - bogotá, we are seeking a colorist with at least 5 years of experience in the role. the mission of this position is to define the look & feel for audiovisual pieces, keeping in mind the types of light and tonalities created by the art and photography team. the colorist will use specialized software to manipulate contrast, saturation, white balance, and other aspects of color to ensure consistency and visual coherence. responsibilities - consolidate and finalize material previously edited by the post-production team. - define the color science to be used in the project according to project guidelines and requirements. - collaborate closely with the director of photography for each project, reconciling references and proposals for the development of advertising pieces. -...
Automation specialist (no-code / low-code) automation specialist (no-code / low-code) get ai-powered advice on this job and more exclusive features. our client is an alternative investments trading startup (in stealth mode) using in-house technology and operations to execute large-scale betting strategies. their lean, core team is scaling quickly, and they're looking to expand the foundation that supports our growth through robust systems, quality control, and efficient execution. your role and impact they're looking for a highly technical and operations-minded technical project manager to design , architect, and manage workflows that will serve their user base of 100 to 2000+ members. this role will be responsible for streamlining onboarding processes, managing member communications, and implementing automation and visibility systems that reduce friction across multiple operational teams. responsibilities - architect and implement crm systems and workflows to manage and integrate backend fulfillment systems and user-facing experiences (using tools like gohighlevel, airtable, calendly) - automate and streamline multi-step onboarding processes for new members using tools like airtable, make, and zapier - integrate and optimize via communication channels - collaborate with leadership and cross-functional teams to align workflows with broader operational goals - continuously assess and refine systems to remove friction and improve user experience requirements - c1 level english or equivalent proficiency - proven experience designing and deploying custom crm syst...
Sutherland bogota, d.c., capital district, colombia senior project manager sutherland bogota, d.c., capital district, colombia company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the project manager performs a wide range of duties including some or all the following: - end-to-end management of a project or program of projects including: - stakeholder (internal and external) management - manage all phases of project – initiation, planning, execution, monitor and control and closing - being the single point of contact for assigned projects and represent nice or business unit in internal and external /customer forums by providing effective communication. act as a trusted adviser for assigned clients and assist with the development of roadmaps and other long rang plans for leveraging the solution and maximizing the roi. - report on s...
- production - bogota, colombia - pxp - intermediate - hybrid - 7/21/2025 - 116556 company description we are pxp studios, hub for creativity, production, postproduction, media and data. our ambition drives us to influence the world by helping brands become cultural icons. we are the production house of publicis groupe, the world's most valuable communications group, and in colombia we operate as one of the group's main production studios globally, serving markets in all regions with the largest advertisers. we are committed to generating value beyond creative, and believe that every path to transformation, growth, and greatness is unique. our core value drives us to work across different perspectives, with a common goal, and as one team, “pioneering what's possible”. overview in publicis groupe / pxp - bogotá, we are seeking a business affairs lead with over 5 years of experience in an advertising or production setting. candidates should have a strong background in ip rights management and negotiation, exceptional attention to detail, and experience managing complex projects across various time zones and markets. excellent communication skills are essential for explaining complex information to diverse stakeholders. your mission is to lead a strategic business affairs operation focused on the comprehensive management of usage rights and contractual negotiations, enhancing our ability to secure, maintain, and grow client relationships by ensuring all agreements and rights are effectively managed to maximize value and minimize risks. responsibilities - advise on p...
Company description visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. make an impact with a purpose-driven industry leader. join us today and experience life at visa. job description job description the manager, talent enablement plays a key role in ensuring the efficient and effective delivery of global talent programs and initiatives. this role works closely with teams across global talent to uphold high standards in program execution. the position reports directly to the director, talent enablement. responsibilities coaching & advising (30%) - lead small teams in managing global talent programs, including learning and development initiatives. - share and implement best practices to enhance program management efficiency and effectiveness. - provide guidance and support to talent enablement team members across various projects and tasks. - collaborate with global talent teams to implement and execute programs and initiatives. program management – coordination (70%) - plan, coordinate and execute learning and talent programs across visa including resource allocation and budgeting. - responsibl...
- engineering - bogota, colombia; bogota, colombia; mexico city, mexico; san jose, costa rica - publicis sapient - specialist - remote - 8/1/2025 - 115639 company description publicis sapient is a leading digital transformation partner, helping established organizations reimagine their future in a digitally enabled world. we empower businesses to evolve—both in how they operate and how they serve their customers—by combining a start-up mindset with modern methods and deep industry expertise. our approach fuses strategy, consulting, and customer experience with agile engineering and problem-solving creativity to unlock real business value. with over 20,000 professionals across 53 global offices, we bring together the best of technology, data science, and human insight to design and build the products and services that people truly value. driven by our purpose—helping people thrive in the brave pursuit of next—we are united by a shared commitment to innovation, collaboration, and continuous transformation. about the client: we’re partnering with a global leader in the healthcare and data services space—a company that combines one of the world’s largest health insurance networks with advanced analytics, pharmacy services, and care delivery. their mission is to make healthcare more accessible, intelligent, and sustainable through technology-driven solutions. this client operates on an enterprise scale and is currently undergoing a major modernization of its pharmacy systems, leveraging cloud and ai to bring cutting-edge transformation to legacy platforms. overview as a so...
Job description it's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. how you create impact you will be responsible for deploying and leading the ci service offering and owning the ci program for the customer, aiming achievement of cost and cash savings in knil customer’s supply chain. leading business case development, providing status updates on ci program to business manager / customer, ensuring achievement of savings targets. what we would like you to bring structural supply chain mapping / understanding of customer’s business end-to-end. monitoring optimization project status, escalations in case of slow / lack of progress, definition of priorities, alignment on focus areas and resources. loss analysis, identification of strategic savings areas (cost / cash) anchoring the baseline in alignment with the customer (key stakeholder incl. customer’s finance). organizing savings tracker – underlying working files and visualization in tableau dashboard monitoring delivering of portfolio of savings, taking measures in ...
Job description: the treasury supervisor for our cca (caribbean central america) organization will oversee, supervise, facilitate and operationally support a treasury team of analysts with the duties of daily worldwide cash and debt positioning. funds movement execution, bank balance management, cash flow forecasting & analyzing, dashboard reporting, bank treasury representative relationship management, ad-hoc treasury operational analysis, etc. “let’s achieve great outcomes. td synnex is the partner that helps unlock business results for all.” what you’ll do: supervise and operationally support treasury team of analysts (55%) provide leadership for team productivity and development (15%) provide initiation and proactivity for more effective and efficient treasury operational results (15%) ad-hoc treasury operation project work or analysis (15%) other duties & responsibilities: additional duties as assigned. meets attendance and punctuality standards what we’re looking for: bachelor's degree with finance, accounting field of study required. 5+ years of relevant work experience. proficient in english (level b1 or higher) required. 1+years of experience directly managing / supervising employees. able to execute instructions and to request clarification when needed. possess strong data entry skills. able to perform basic mathematical calculations. able to recognize and attend important details with accuracy and efficiency. able to communicate clearly and convey necessary information. able to create and conduct formal presentations. able to interact effectively with all levels ...
Job description we are seeking a top candidate to join our team as founding customer success manager . compensation: usd 1.5k - 2.5k/month. location: remote (for colombia, méxico, and perú residents). mission of softgic: in softgic s.a.s. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy: deliver quality products and services. achieve the satisfaction of our internal and external clients. encourage in our team the importance of training to grow professionally and personally through development plans. comply with the applicable legal and regulatory requirements. promote continuous improvement of the quality management system. what makes you a strong candidate: you have 4+ years of experience in customer success. you are proficient in p roject management and scrum . english - native or fully fluent. responsibilities and more: serve as the main point of contact for clients, ensuring clear, consistent, and proactive communication. lead onboarding and strategic setup: system access, internal configuration, and data import for a successful launch. manage multiple projects simultaneously, coordinating internal teams to ensure timely and high-quality deliveries. build and maintain strong client relationships, focusing on satisfaction, retention, and long-term success. create feedback loops with clients to understand their evolving needs and inform service improvements. evaluate the customer experience with the applicat...
Position summary: the ideal candidate must have previous hands-on experience with process improvement and project management, advanced english, experience managing multiple channels, including chats, emails, tickets and phone calls, and must also be well-versed in back office and data entry. we also need someone with experience with crms, customer service technologies, and cloud-hosted telephony. to apply for this position, you should have at least 3 years of experience as a supervisor, team lead, or equivalent in the bpo industry within a financial campaign. proficiency in english is crucial for success in this role. responsibilities: lead and supervise a team of customer service or support agents to meet performance metrics (kpis/slas). provide coaching, mentoring, and real-time feedback to improve individual and team performance. conduct regular performance reviews, one-on-one sessions, and team meetings to promote open communication and growth. monitor daily operations and ensure service levels are met or exceeded. handle escalations, resolve operational issues, and ensure smooth day-to-day workflow. identify opportunities for improvement and actively participate in implementing process enhancements. ensure adherence to company policies, procedures, and compliance requirements. adapt to business needs by being flexible with responsibilities and willing to take on additional tasks as required. required skills/abilities: excellent (near-native) english is a requirement for this job previous experience working in financial institutions within a bpo envi...
Cop 244.299.000 - 366.450.000 we improve lives the idb group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in latin america and the caribbean. our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment. about this position we are looking for an independent, dedicated and conscientious consultant who is highly trained in health policy, policy analysis or economics. as consultant, you will support analytic work related to the health thematic framework document (tfd, formerly sector framework documents). tfds are technical knowledge documents presenting diverse challenges and evidence-based solutions in a specific sector or theme. they synthesize the main development challenges, best development thinking, operational knowledge, and evidence in a sector. tfds summarize what development interventions work in what contexts and identify knowledge gaps to guide future research activity. the social sector (scl) is a multidisciplinary team committed to improving the quality of life and overcoming the challenges of development in latin america and the caribbean. this sector works closely with countries in the region to design and implement public policy solutions focused on reducing poverty and optimizing health, education, labor, and social protection services. the central objective is to promote a more productive region with equal opportunities for men and women, and greater inclusion of the most vulnerable groups. through these efforts, the hea...
Talent pool, project controls, construction projects full-time at turner & townsend, we’re passionate about making a difference. our goal is to deliver better outcomes for our clients, help our people realize their potential, and contribute to a pros...
Job description general responsibilities: provide engineering and consulting services for a broad array of projects and clients. this may include performing and/or leading field investigations, engineering analysis, calculations, and recommendations,...
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