Exl bogota, d. c. capital district, colombia job summary: exl is on the lookout for a passionate jr hr engagement specialist to drive initiatives that boost employee engagement and strengthen our company culture. this role is crucial in organizing ev...
Experiencia mínima: 10 años en roles de liderazgo (bpo, outsourcing) inglés: b2 o superior (requerido) acerca de nuestro cliente multinacional de servicios de consultoría estratégica y servicios ti descripción del puesto desarrollo de negocios: diseñ...
Exl bogota, d.c., capital district, colombia quality excellence senior manager the candidate will assume a leadership role within the quality excellence ebu vertical, responsible for driving quality initiatives and ensuring the highest standards of quality management across the organization. this role involves interfacing with colleagues at all levels, from junior staff to senior executives, to foster a culture of quality and continuous improvement. location: bogota, 100% on site (we won't accept candidates living out of bogota) schedule: 42.5h, 2 days off, business hours, availability to work on weekends salary: open to negotiate work experience - minimum 7+ years of total work experience - must have 3+ years of direct team management experience with demonstrated success and financial results - must have 5+ years business/operations experience with at least 2-3 years of relevant experience in bpo - must have 3+ years quality experience - six sigma & lean tools and methodologies, process improvements and project execution education: - bachelor's degree completed is a must (degree in a quantitative discipline is preferable) - mba (preferred but not essential) - bb trained / gb tested from recognized institute key responsibilities: leadership and strategy: - lead the quality excellence ebu vertical, setting strategic goals and objectives to enhance quality management practices. - develop and implement a comprehensive quality management framework tailored to the specific needs of each client area. quality management framework: - ensure the effective implementatio...
Excelia es una firma multinacional de consultoría, tecnología y servicios profesionales con más de 20 años de experiência. prestamos servicio en más de 50 países de europa, américa latina y estados unidos desde nuestras 10 oficinas propias. buscamos un/a business development manager con experiência en el mundo de servicios it (desarrollo de software, infraestructura, data&analytics;, ciber, bpo it, etc.). buscamos a una persona comprometida, que busque una carrera sólida y en continua mejora y que no entienda de limites profesionales. si te identificas, envíanos tu cv. requisitos: experiência en ventas y/o consultoría it capacidad de generación de negocio dentro de su cartera experiência en venta y gestión de clientes perfil comercial acostumbrado a trabajar por objetivos y orientado a resultados excelentes habilidades interpersonales y de comunicación nível de inglés alto c1 funciones: captación de nuevos clientes para la compañía, apoyado en el conocimiento de las soluciones y servicios de la firma. priorizando los proyectos de alto valor añadido. se ubicará en el área de business & technology consulting de la firma crear y apoyar estrategias de innovación que permitan identificar oportunidades de negocio creación de una cartera de clientes, identificando sus necesidades y proponiendo soluciones manteniendo una relación a largo plazo colaborar con el departamento de marketing en las iniciativas para las que sea requerido desarrollo de propuestas de valor adaptadas a las características concretas, así como realizar la negociación de acuerdos comerciales...
**excelia **es una firma multinacional de **consultoría, tecnología y servicios profesionales** con más de 20 años de experiência. prestamos servicio en más de 50 países de europa, américa latina y estados unidos desde nuestras 10 oficinas propias. buscamos un/a **business development manager con experiência en el mundo de servicios it **(desarrollo de software, infraestructura, data&analytics;, ciber, bpo it, etc.). buscamos a una persona comprometida, que busque una carrera sólida y en continua mejora y que no entienda de limites profesionales. si te identificas, envíanos tu cv. **requisitos**: - experiência en ventas y/o consultoría it - capacidad de generación de negocio dentro de su cartera - experiência en venta y gestión de clientes - perfil comercial acostumbrado a trabajar por objetivos y orientado a resultados - excelentes habilidades interpersonales y de comunicación - nível de inglés alto c1 **funciones**: - captación de nuevos clientes para la compañía, apoyado en el conocimiento de las soluciones y servicios de la firma. priorizando los proyectos de alto valor añadido. se ubicará en el área de business & technology consulting de la firma - crear y apoyar estrategias de innovación que permitan identificar oportunidades de negocio - creación de una cartera de clientes, identificando sus necesidades y proponiendo soluciones manteniendo una relación a largo plazo - colaborar con el departamento de marketing en las iniciativas para las que sea requerido - desarrollo de propuestas de valor adaptadas a las características concretas, así como realiz...
In airtech bpo we are looking for a .net bilingual software developer to join our team. work on site in bogotá , colombia (the candidate must reside in bogotá for their application to be considered). essential job functions: programs, tests, and debugs web applications develops appropriate code structures to solve specific tasks coordinates with designers and other programmers to develop new web projects assists and supports in the upkeep and maintenance of web sites. prepares intranet web updates. fixes bugs, troubleshoots and resolves problems. qualifications and requirements: bachelor degree in computer/engineering related field or equivalent work experience knowledge of object oriented programming – design patterns, clean architecture deep understanding of .net framework and .net core and programming language experience with c# relational database conceptual understanding. ability to design tables in a relational manner. experience in using sql server , modern querying techniques, query optimizations, t-sql, transactions. experience with automated unit testing a plus experience with objective-c, kotlin, java for android a plus good analytical and problem-solving skills ability to work well in teams seniority level entry level employment type full-time job function engineering and information technology industries outsourcing and offshoring consulting #j-18808-ljbffr...
About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally.presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand ...
The role as part of the global non-it procurement team, the category manager professional services is responsible for leading the creation, management, and execution of the sourcing strategy for the following subcategories: consulting, hr services, learning & development & recruitment. the goal is to continuously optimize the categories to the satisfaction of all stakeholders involved based on the commitments from central procurement (cp) to create business value, enhance digitalization, and consider vendor and risk management. to execute local, regional, and global strategies effectively, and in collaboration with the global category team, the category manager professional services is required to: act as central strategic interface to the internal customers and key supplier manager for related procurement activities. collaborate with, and support the regional category manager senior/global category manager to create and implement a comprehensive regional sourcing strategy for spend of assigned subcategories execute strategic procurement processes, including market analysis, demand management and forecasting, formal tenders, evaluation of offers, contract negotiation and proposal of contract award and implementation responsible for gathering and representing business and client requirements within the negotiations and contracting prepare contracts in collaboration with the legal department and other specialist departments, if required conduct spend analysis to define quantitative and qualitative optimization goals in the assigned subcategories and product groups work as par...
Job description chronos consulting es parte del grupo coberon chronos, un galardonado líder mundial en la dotación de personal permanente y temporal, rpo y negocios de procesos de soluciones de automatización para las multinacionales globales. chronos consulting opera 41 oficinas en todo el mundo. nuestro cliente es líder proveedor global de servicios financieros con presencia mundial en más de 75 países. por motivos de expansión, se encuentran buscando un supervisor de contabilidad para unirse a su equipo de contabilidad e impuestos. responsabilidades: apoyar en la vigilancia y control de la contabilidad e impuestos para garantizar que los registros y movimientos contables y fiscales, se lleven a cabo conforme a los principios de contabilidad y a las normas fiscales vigentes. garantizar el cumplimiento de todas las obligaciones tributarias, legales y societarias de los clientes contratantes del servicio de contabilidad. supervisar los estados financieros e información tributaria, en la modalidad de informe mensual, bimestral, trimestral y anual para su presentación a clientes. avalar la correcta interpretación y aplicación de las normas tributarias. revisar y verificar que los libros oficiales se encuentren al día. estudiar, evaluar y conceptuar acerca de los asuntos contables y tributarios, de acuerdo con la normatividad vigente. divulgar las normas para el manejo contable y tributario que expidan los entes fiscalizadores y organismos de control. participar en la ejecución y control de planes, programas, proyectos o actividades técnicas y/o administrativas del grupo de tr...
Direct message the job poster from vgf management ceo & founder at vgf management | expert in nearshore outsourcing | empowering businesses to achieve up to 50% cost reduction with customized… job purpose: ensure the efficiency and effectiveness of operations by meeting service level agreements (slas) and quality standards. this role is crucial for overseeing operational performance, identifying improvement opportunities, and ensuring customer satisfaction within the bpo environment. key responsibilities: oversee daily operations, ensuring compliance with all service level agreements (slas) and key performance indicators (kpis). monitor and analyze operational data to identify trends, areas for improvement, and implement corrective actions when necessary. work closely with clients and team leaders to ensure efficient coordination and maintain high service standards. develop and implement process improvement strategies to optimize efficiency, quality, and customer satisfaction. manage and develop assigned accounts, ensuring their growth and strengthening client relationships. ensure compliance with company policies, procedures, and regulatory requirements. track and report operational performance metrics to senior management and clients, providing insights and strategic recommendations. collaborate with cross-functional teams to improve workflows, optimize resource allocation, and enhance service delivery. act as a liaison between clients and internal teams, addressing concerns, resolving issues, and ensuring a positive customer experience. conduct quality assurance checks a...
Experiencia mínima: 10 años en roles de liderazgo (bpo, outsourcing)inglés: b2 o superior (requerido)acerca de nuestro clientemultinacional de servicios de consultoría estratégica y servicios tidescripción del puestodesarrollo de negocios: diseñar y ejecutar estrategias de desarrollo de negocios que impulsen el crecimiento y mejoren la tasa de éxito en ventas.implementación de soluciones: implementar soluciones innovadoras en entornos de negocio y tecnología para optimizar procesos y mejorar la eficiencia.gestión de clientes: mantener y fortalecer relaciones con clientes clave en sectores como seguros, banca y mercados de capitales.estrategias de ventas: desarrollar e implementar estrategias de ventas efectivas, asegurando la calificación adecuada de clientes y la alineación de recursos.desarrollo de propuestas y negociaciones: liderar el desarrollo de propuestas, participar en presentaciones y conducir negociaciones complejas para alcanzar acuerdos a largo plazo.estrategias de movilización y transición: desarrollar estrategias de movilización y modelos operativos de entrega, aprovechando redes de entrega globales.ofertas de servicios gestionados: desarrollar y gestionar ofertas de servicios basados en plataformas para sectores específicos.apoyo a la estrategia bpo: apoyar la estrategia de bpo mediante soluciones integrales que incluyan funciones de back office y servicios de crédito.liderazgo y desarrollo de equipos: liderar oportunidades de grandes acuerdos, entrenar equipos en oportunidades de ventas y desarrollar equipos de arquitectos de soluciones.perfil buscado (h/m)...
Nubank is one of the world's largest digital financial services platforms, with around 54 million customers in brazil, mexico, and colombia. as one of the world's leading technology companies, nubank leverages its technology and innovation to create new financial solutions for individuals and smes that are simple, intuitive, convenient, low-cost, and human. guided by its mission to fight complexity and empower people, nubank is advancing access to financial services in latin america, connecting profit and purpose to create value and positively impact the communities in which it operates. for more information, visit www.nu.com.co . our product operations team at nubank, many things are done from scratch. we understood that to offer the most transparent, fair, and intuitive financial products and services; we had to recreate them from our early days completely. we needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. that's how and why our product operations team was born. a quarter product manager, a quarter business analyst, a quarter management advisor and a quarter… something else? product ops are the ultimate owners of nubank's operations, ensuring that projects and processes run efficiently. as a product operations associate manager - bpo, you're expected to: be in charge of conceptualizing and managing projects. manage customer service okrs to ensure excellent and efficient customer excellence standards. gather data, build dashboards and monitor metrics and okrs, facilitate ...
Compartir facebook empresa bpo consulting descripción de la empresa empresa especialista en servicios integrales empresariales. departamento cundinamarca localidad funza- zipaquirá salario 1500000 tipo de contratación tiempo completo descripción de la plaza somos una empresa especialista en servicios integrales empresariales y estamos en búsqueda de nuestro próximo auxiliar contable en la ciudad de funza para brindar apoyo en las actividades que se llevan con nuestros clientes. ¿qué buscamos? técnicos o tecnólogos en contabilidad, contabilización de operaciones comerciales y financieras, contabilidad y finanzas, etc. y/o estudiante de tercer semestre en adelante de contaduría pública. experiencia previa mínima de 6 meses (validas prácticas) en: digitación, facturación, nómina, nómina electrónica, conciliaciones bancarias y seguridad social, entre otros. ¿qué ofrecemos? contrato de trabajo a término indefinido. asignación salarial mensual de $ 1’500.000 + auxilio de transporte con todas las prestaciones de ley. horario de lunes a viernes y un sábado cada 15 días. (100% presencial) jornada rotativa entre las 06:00 am a las 06:00 pm. lugar de trabajo: aledaños intexzona / parque industrial zol. interesados enviar hdv por w.a (tres once seis cinco cuatro siete siete cinco seis) mínimo nivel académico requerido técnico graduado mínima experiencia laboral requerida 1 año #j-18808-ljbffr...
Somos una empresa especialista en servicios integrales empresariales y estamos en búsqueda de nuestro próximo auxiliar de seguridad social en la ciudad de bogotá d.c para brindar apoyo en las actividades que se llevan con nuestros clientes. requisitos: - técnico o tecnólogo en seguridad social y nómina, administración, recursos humanos y afines (profesionales máximo 3 semestre en formación). - experiencia previa mínimo de 6 meses en: afiliaciones, novedades y elaboración de planillas de pago de seguridad social, radicación y cobro de incapacidades, conocimientos depuración de deudas de las diferentes entidades y demás relacionados. ofrecemos: - contrato de trabajo a término indefinido - asignación salarial mensual de $ 1’580.000 + auxilio de transporte con todas las prestaciones de ley. - horario de lunes a viernes. (100% presencial) - lugar de trabajo suba- calle 116...
Join to apply for the jefe jurídico / armenia role at punto empleo se requiere profesional en derecho para laborar con especialización en derecho laboral o seguridad social para desempeñar el cargo de jefe jurídico en empresa con presencia a nivel nacional, experiencia mínima de 3 años y con personal a cargo. horario: lunes a viernes 7:30am a 12:00pm - 2:00pm - 6:00pm sábados 8:30am - 12:00pm requisitos experiencia en labores jurídicas con empresas de servicios temporales o bpo conocimientos certificados en herramientas ofimáticas. habilidades destacadas en atención y servicio al cliente. presentación personal impecable. salario: a convenir. ofrecemos experiencia en una empresa líder a nivel nacional. oportunidad de contribuir a un equipo dinámico y profesional. contrato a término indefinido. seniority level mid-senior level employment type full-time job function general business, management, and business development industries business consulting and services #j-18808-ljbffr...
Join to apply for the profesional contable / impuestos role at punto empleo empresa de servicios temporales y bpo a nivel nacional busca incorporar a su equipo contador junior, con experiencia en procesos en gestión de impuestos de índole municipal, departamental y nacional, con excelente presentación personal y atención al cliente. esta posición desempeñará un papel fundamental en la ejecución y gestión de procesos relacionados efectividad y oportunidad en la presentación de impuestos, así como acompañamiento y asesoría a clientes de la organización. persona con capacidad para trabajar bajo presión, atención al detalle, motivado y organizado, con formación como profesional contable y dominio en el manejo de herramientas ofimáticas. responsabilidades asociadas con el cargo llevar un control, cronograma o calendario asociado con la presentación de impuestos, de acuerdo con los vencimientos normativos. realizar la presentación de impuestos de la organización, dentro de los términos legales, especialmente pero sin limitarse a exógena. apoyar al equipo contable, en relación con las actividades propias del área. requisitos título profesional como contador (debe tener tarjeta profesional). experiencia previa de por lo menos 1 año en funciones contables, especialmente asociadas con impuestos. habilidades organizativas excepcionales y atención al detalle. capacidad para trabajar de manera autónoma y en equipo. dominio de herramientas informáticas. preferiblemente conocimientos en manejo de erp siesa 8.5. beneficios oportunidades de desarrollo profesional y crecimiento dentro de la ...
Groupcos bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the supervisor de operaciones bilingue role at groupcos at customer operation success s.a.s., we are looking for a bpo supervisor to join us in our team. if you are a passionate professional with a managing mindset, this is the opportunity you're waiting for. what do you need to be part of this team: at least a technical or technological degree or sixth semester of a professional degree. at least 1 year of working experience in similar roles. english b2+/c1. job conditions: indefinite term contract. salary: $3'500.000 + commission $500.000. 42 hours per week (2 days off per week). schedule: sunday to sunday 7:00 am to 3:00 am. 100% on site: bogotá - chapinero. benefits for you: laika membership. netflix/spotify membership. pre-paid healthcare membership (after three months). if you think you fit with the profile and you want to be part of this family, don’t hesitate to apply. seniority level: not applicable employment type: full-time job function: management and manufacturing industries: it services and it consulting #j-18808-ljbffr...
Groupcos bogota, d.c., capital district, colombia bpo supervisor at otd americas, we are looking for a bpo supervisor to join our team. if you are a passionate professional with a managing mindset, this is the opportunity you're waiting for. what do you need to be part of this team: at least a technical or technological degree or sixth semester of a professional degree. at least 1 year of working experience in similar roles. english b2+/c1. job conditions: indefinite term contract. salary: $3'500.000 + commission up to $500.000. 42 hours per week (2 days off per week). schedule: sunday to sunday 7:00 am to 3:00 am. 100% on-site: bogotá - near titan plaza. benefits for you: laika membership. netflix/spotify membership. pre-paid healthcare membership (after three months). if you think you fit the profile and want to be part of this family, don’t hesitate to apply. seniority level mid-senior level employment type full-time job function business development and sales industries it services and it consulting #j-18808-ljbffr...
Groupcos bogota, d.c., capital district, colombia join our team as a soft skills trainer! join to apply for the bpo soft skills trainer role at groupcos what you’ll do: develop and deliver soft skills training programs in both english and spanish. continuously assess and improve training programs to ensure their effectiveness. serve as a trainer of trainers, offering guidance and support to other facilitators. stay current with the latest trends and developments in the field of soft skills. provide constructive feedback to training participants and collaborate with them to establish personal development plans. what do we offer: location: 100% on site - bogotá schedule: monday to saturday, 8:00 am – 6:00 pm est contract: indefinite term salary: cop 3,500,000 + commissions up to 1'000,000 cop benefits: laika membership + netflix or spotify (after 1 month) what we’re looking for: c1/b2+ english skills, enough to deliver. solid understanding and experience in training soft skills such as effective communication, leadership, teamwork, and conflict resolution. professional degree in psychology or related roles. previous experience in the bpo industry. a positive attitude and great communication skills! interested? send us your resume and let’s get started! we can’t wait to hear from you! seniority level mid-senior level employment type full-time job function human resources industries it services and it consulting #j-18808-ljbffr...
Importante empresa bpo a nivel nacional requiere para su equipo de trabajo: técnico, tecnólogo o estudiante de carreras profesionales asociadas con: administración, contabilidad, ingeniería industrial, seguridad y salud en el trabajo o de gestión humana. reemplazo de vacaciones, contratación un mes calendario. requisitos: experiencia en gestión de afiliaciones e inclusiones a la seguridad social (eps, arl, afp y ccf). contratación de personal. habilidades destacadas en atención y servicio al cliente. presentación personal impecable. jornada laboral: lunes a viernes: 6:00 am a 2:00 pm; sábado: 06:00 am a 09:30 am. responsabilidades: recepción y gestión de pqrs. gestión de afiliación e inclusiones al sistema de seguridad social integral. gestión de incapacidades. ejecución de procesos de contratación de personal, garantizando la suscripción de documentos. reporte y gestión de novedades. notificación y manejo de casos especiales. suministro de información relacionada con accidentes de trabajo. cumplimiento estricto de políticas empresariales. seguir instrucciones impartidas por la organización. participación en capacitaciones indicadas. ofrecemos: salario mensual: $1.502.000 + rodamiento $325.000. experiencia en una empresa líder a nivel nacional. oportunidad de contribuir a un equipo dinámico y profesional. contrato a por obra o labor contratada. seniority level mid-senior level employment type full-time job function other industries business consulting and services #j-18808-ljbffr...
Importante empresa bpo a nivel nacional requiere para su equipo de trabajo: técnico, tecnólogo o estudiante de carreras profesionales asociadas con: administración, contabilidad, ingeniería industrial, seguridad y salud en el trabajo o de gestión humana. requisitos: experiencia en gestión de afiliaciones e inclusiones a la seguridad social (eps, arl, afp y ccf). contratación de personal. habilidades destacadas en atención y servicio al cliente. presentación personal impecable. jornada laboral: lunes a viernes: 6:00 am a 2:00 pm; sábado: 06:00 am a 09:30 am. responsabilidades: recepción y gestión de pqrs. gestión de afiliación e inclusiones al sistema de seguridad social integral. gestión de incapacidades. ejecución de procesos de contratación de personal, garantizando la suscripción de documentos. reporte y gestión de novedades. notificación y manejo de casos especiales. suministro de información relacionada con accidentes de trabajo. cumplimiento estricto de políticas empresariales. seguir instrucciones impartidas por la organización. participación en capacitaciones indicadas. ofrecemos: salario mensual: $1.423.500 + rodamiento $261.000. experiencia en una empresa líder a nivel nacional. oportunidad de contribuir a un equipo dinámico y profesional. contrato a por obra o labor contratada. seniority level mid-senior level employment type full-time job function other industries business consulting and services #j-18808-ljbffr...
Direct message the job poster from sosa bpo workers' compensation administrative support job type: full-time about the role: we’re looking for a detail-oriented workers' compensation administrative support professional to assist with the clerical and administrative tasks related to workplace injury claims. in this role, you’ll help keep our records organized, support injured employees with paperwork, and ensure timely communication between internal teams and external providers. key responsibilities: assist with filing and organizing workers' compensation claims and documentation. enter and update claim details in internal tracking systems. maintain accurate and up-to-date records of workplace injuries. help employees complete necessary workers’ comp forms. conduct basic interviews with injured employees to gather incident details. collect and organize witness statements and supervisor reports. follow up on missing or incomplete documentation. assist in submitting claims to insurance carriers or state agencies. track employees' work status, medical appointments, and return-to-work progress. support hr and safety teams with reporting, compliance, and osha recordkeeping. what we’re looking for: strong attention to detail and organizational skills. ability to handle confidential information with discretion. comfortable communicating with employees about sensitive matters. proficiency in microsoft office (excel, word, outlook). experience in workers’ compensation, hr, or administrative support is a plus! why join us? opportunity to grow within the hr, safety, or workers' comp fi...
Somos una empresa especialista en servicios integrales empresariales y estamos en búsqueda de nuestro próximo analista contable en la ciudad de funza para brindar apoyo en las actividades que se llevan con nuestros clientes. ¿qué buscamos?: - estudiante de últimos semestres de contaduría pública o profesional recién egresado en contaduría publica (excluyente). - experiencia previa mínimo de 2 años en: digitación, facturación, nómina, nómina electrónica, conciliaciones bancarias y seguridad social, entre otros. ¿qué ofrecemos?: - contrato de trabajo a término indefinido - asignación salarial mensual de $ 1’900.000 + auxilio de transporte con todas las prestaciones de ley. - horario de lunes a viernes y un sábado al mes. (100% presencial) - jornada rotativa entre las 06:00 am a las 06:00 pm. - lugar de trabajo: aledaños intexzona / parque industrial zol...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from concentrix sr. supervisor at concentrix are you a workforce management leader ready to drive operational excellence? join a leading bpo company and be part of a high-performing team! what we offer: monday to friday schedule – enjoy your weekends! competitive salary + monthly performance-based bonus what we’re looking for: graduates in engineering or related fields proven experience leading wfm teams (rtas & wfm analysts) strong knowledge of contact center methodologies & operational principles genesys expertise is mandatory (iex knowledge is a plus) excellent analytical skills & attention to detail strong leadership & ability to influence key stakeholders responsibilities: manage wfm personnel , ensuring accurate forecasting, scheduling, and real-time monitoring. review and approve forecasts, schedules, and workforce plans to maintain efficiency. partner with operations, business development & clients to optimize workforce strategies. analyze and report historical performance statistics for both call centers and agents . work closely with it & hr teams to ensure smooth system configurations and hiring processes. lead staff planning & budget meetings to align with business goals. ensure real-time intraday management to meet service level requirements. drive continuous improvements in workforce efficiency and customer service performance. if you're passionate about workforce planning and eager to lead in a dynamic environment , apply now and be part of our success! seniority leve...
Direct message the job poster from lean solutions group director of business intelligence open to all cities in: colombia - mexico - guatemala. are you ready to lead the charge in transforming data into actionable insights that power business success? as the director of business intelligence for our enterprise accounts , you’ll be at the helm of driving cutting-edge bi strategies, advanced analytics, and performance reporting. this is an exciting opportunity to make a tangible impact by aligning data-driven insights with business objectives and optimizing operational efficiency. key responsibilities: lead the bi team: manage analysts and data professionals, providing leadership and guidance in translating data insights into strategic decisions. oversee data analytics & insights: lead the design, development, and deployment of bi solutions, ensuring data accuracy and relevance. develop and implement bi strategies: guide your team to execute bi strategies that support business growth and operational efficiency. create bi roadmaps: plan and oversee bi projects, establishing governance policies and data management best practices. qualifications & experience: education: bachelor’s in business, finance, economics, information systems, or related field. master’s or certifications in bi are a plus. experience: 2+ years in bi or data analytics, with at least 2 years in a leadership role. technical skills: expertise in bi tools (power bi, tableau), data visualization, sql, and data governance. bpo experience is preferred. seniority level director employment type full-time job functio...
Direct message the job poster from km2 solutions km2 solutions is looking for a call center supervisor to join our team in bogota, colombia! here's what you'll do: ensure that call center employees are working on appropriate projects and making productive and effective use of time. provide coaching and feedback in an effective manner that promotes positive change and success of the team. monitor individual, team, and results to identify and act on both positive and negative performance trends. utilize all resources to address escalated customer issues in a responsive, timely manner to improve our company’s reputation by creating moments of excellence for our customers. manage attendance and attrition. requirements: minimum 1 year of experience as a supervisor in a bpo ability to work a flexible schedule including weekends/evenings. advanced english level. (b2+ - c1) high school degree. solid computer skills, particularly in word and excel available to work on site in bogota, colombia. salary $3.500.000 cop if you meet the requirements please send your resume to [email protected] work onsite bogota, colombia deadline to apply: march 5th, 2025 seniority level mid-senior level employment type full-time industries outsourcing and offshoring consulting #j-18808-ljbffr...
Join airtech bpo as a bilingual backend developer! are you a bilingual backend developer with experience in terraform , looking for an exciting challenge in an innovative company? airtech bpo is building a top-tier team, and we want you on board! what you’ll do: design, develop, and maintain scalable and efficient backend solutions. work in a dynamic and collaborative environment with teams that operate 100% in english . contribute to strategic projects that have a direct impact on business success. implement and manage infrastructure using laravel and terraform (a key skill for this role). salary: 7.500.000 cop monthly (open to negotiation) required skills: php mandatory experience with laravel (2 years) terraform mysql and database management advanced api development and testing ci/cd implementation jquery git (github, gitlab, bitbucket) aws lambda, bref, and serverless framework cypress knowledge of hipaa/hitrust compliance cognito and iam for aws permissions management requirements to apply: university degree or technical certification at least 2 years of experience in a similar role advanced/bilingual english proficiency (you will work directly with english-speaking clients and teams) if you meet the requirements and are looking for an exciting challenge, we want to meet you! apply now and become part of our team! seniority level entry level employment type full-time job function engineering and information technology industries outsourcing and offshoring consulting #j-18808-ljbffr...
At savant bpo, we merge seasoned expertise with a passion for innovation, offering unparalleled staffing solutions within the logistics landscape. with a legacy spanning over seven years and a firm foothold in the us market, we don't just prioritize ...
Direct message the job poster from sosa bpo we're hiring: experienced technical recruiter join our established bpo, specializing in delivering high-quality candidates across industries such as tech, legal, sales, engineering, and construction. we are...
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