Job summary We are seeking a highly empathetic, organized, and technically proficient Robotics Partner Manager to be the primary point of contact and trusted advisor for our client's rapidly growing portfolio of robotics partners. Responsibilities - Primary Customer Point of Contact: Serve as the dedicated, single point of contact for an assigned portfolio of the company's customers, building strong, long-lasting relationships and fostering trust at all levels (technical teams to executive leadership). - Onboarding & Project Coordination: Lead customer onboarding processes, working collaboratively with customers and internal teams to initiate projects, define key milestones, and ensure a smooth transition from sales to implementation. - Project Management & Tracking: Track and map the progress of projects, ensuring internal team accomplishments align with customer expectations. Proactively identify potential roadblocks and coordinate solutions. - Meeting Coordination & Facilitation: Plan, schedule, and lead recurring customer meetings (e.g., project updates, business reviews), strategically determining which internal company's stakeholders need to participate to address specific topics. - Customer Communication & Engagement: Maintain consistent and proactive communication with customers, providing timely updates, addressing inquiries, and managing expectations. Understand all customer stakeholders and engage with them regularly to strengthen relationships and ensure alignment. - Issue Resolution & Advocacy: Act as the customer's internal advocate, triaging issues, coordinating with relevant internal teams (engineering, product, support) for resolution, and ensuring timely follow-up. While not expected to solve deep technical problems independently, you will understand the issue well enough to route it correctly and communicate status clearly. - Relationship Management & Feedback: Continuously gauge customer sentiment and satisfaction. Collect, synthesize, and relay customer feedback, feature requests, and market insights to our product and engineering teams to inform continuous improvement and product roadmap. - Identify Growth Opportunities: Proactively identify opportunities for expansion or additional value creation within existing customer accounts, collaborating with sales to explore new use cases and ensure customers are maximizing the benefits of the company's solutions. Qualifications - Experience (5+ years): Proven experience in a customer-facing role such as Client Manager, Customer Success Manager, Account Manager, or Project Manager in the robotics, industrial automation, deep tech, or complex B2B software space. - Customer Empathy & Relationship Building: A genuine passion for understanding customer needs, building rapport, and fostering long term, trusted relationships. Demonstrated ability to handle challenging situations with grace and a problem-solving mindset. - Technical Acumen: Sufficient technical understanding of robotics, AI, or automation concepts to comprehend customer use cases,communicate effectively with engineering teams, and confidently discuss the value of our company's solutions. While not a hands-on engineer, you must be technically credible. - Exceptional Communication: Outstanding written and verbal communication skills, with the ability to articulate complex information clearly, listen actively, and adapt communication style to various technical and business stakeholders. - Organization & Project Management: Strong organizational skills, attention to detail, and proven ability to manage multiple projects concurrently, track progress against deliverables (e.g., SOWs), and coordinate resources effectively. - Problem-Solving & Proactiveness: A proactive approach to identifying potential issues and a resourceful mindset for coordinating internal efforts to resolve them, ensuring a smooth customer experience. - Collaboration: A natural collaborator, able to work seamlessly with sales, solutions engineering, core engineering, product, and executive leadership to ensure customer success. - Tools Proficiency: Experience with CRM software (e.g., HubSpot) and project management tools is required. - Adaptability: Comfortable working in a dynamic, fast-paced startup environment where priorities may evolve. As a plus: A background in robotics or a related technical field (e.g., an engineering degree, even if not directly practiced in recent years). Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. 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